Barchester Manor Care Home

I get good care at The Manor and everyone is most kind and very helpful to me. Nothing is too much trouble.

The staff is friendly and caring. They always make me laugh. They recognise my needs. It is a nice place and it feels homely. During the lockdown, I never felt lonely. The staff makes me feel safe and happy.

One of the things you may notice, when you look around, will be the way all of the staff engage with your loved one. The most important aspect of life at The Manor is the people. The management and teams there do everything they can to ensure our parents are happy, safe and well looked after. After over a year there, many of the team have become like part of the family. And I'm serious about that. Of course, the facilities are important. The room our parents are in is lovely and homely and you have the opportunity to contribute to that. The food is good, some days it's not brilliant but the team take any feedback and act on it. One thing I can say, hand on heart, neither my sister or I have any regrets. This is a lovely place full of caring people.

Immediately, you walk into The Manor, and there is an ambience which is welcoming and reassuring. An extremely committed and helpful care team, nursing, all support staff in their various ancillary duties and the lead and enthusiasm generated by a capable and good management team. Together they look to genuinely provide for the care and needs of the resident; in a friendly and supportive manner. I have spoken to our relative and a couple of other residents by Video Link during the lock-down, and clearly, the good work of the care team continues and their work has been extraordinary and selfless. Thank you.

My mum has been at The Manor for several years. Mum has always been content there and we have been happy with her care and would absolutely recommend it as a home from home. I am writing this now as it is really important we (my Dad and I) now flag the care during the pandemic. The team and the manager have been above and beyond to make sure Mum during this uncertain time, was cared and looked after. A FaceTime schedule was put into place and calls made to us, making communication really work during this stressful period. We cannot thank them enough for this. It felt like we really knew what was going on and how Mum was, to be able to see her on a daily basis like that. She was entertained still, albeit in her room for her safety so nails were painted and biscuits decorated. Sometimes just the Sound of Music on TV was enough! I feel Mum is safe, cared for and always looks well. The team there care. And that's all you can hope for isn't it if we can no longer help due to their needs?

I have lived here for 7 years and the staff we have here are exceptional and they always go out of their way for you and they are a very good team. It's great to have an in house physio here and they help you out whenever you need it. During this period due to the virus, the staff have gone out of their way to keep me smiling whether it is coming into my room for a chat and the occasional manicure or taking me out into the gardens for a gin and tonic.

My parents have been at The Manor for the last 18 months. They are both in the same room which is lovely. The care they receive from all the staff is exemplary. The whole team are friendly and helpful and are a credit to Barchester Healthcare. At the beginning of the COVID- 19 pandemic, they took the time to set up FaceTime on my Dads iPad and this has enabled both my sister and I to speak and see them every day. I can’t thank them enough for sorting this out for us. During this trying time, the home has constantly kept us informed of what is happening which has been very reassuring. I would recommend The Manor to anyone who might be looking for a care home for their loved ones. I was unsure when we first started looking for a care home but I am so glad my parents are here as they are happy and are being cared for so very well, it’s such a relief, especially during these very strange times. Thank you to all the staff and management.

Both my father and mother have been/are residents of The Manor. I have read the CQC's summary of it's October 2019 inspection and concur with most of its findings. This review covers the period for the last few months of 2019 and the first few months of 2020, when it is clear that things are improving. The level of care has been very largely to a high standard. If something is not as it should be, the staff have been receptive to being advised of such and have quickly rectified the situation. The staff looking after my mother have done so in a dignified and caring manner, sometimes in difficult circumstances. I look forward to this progress continuing.

The staff at The Manor are second to none. They have looked after my father since December 2019 and the care has been impeccable and carried out with dignity for the patients. They have handled the Covid-19 crisis as well as can be expected. No request was too small or too big for any of the staff to carry out, including the general manager. Regular updates on their current situation and the activities they have managed to carry out during this difficult time have been a great solace. I would like to thank every single member of staff at The Manor for taking such great care of my dad. A special thanks goes to the manager and three members of staff who are a true credit to the place.

My brother has been a resident at The Manor for more than two years. He has received a high standard of care, consideration and courtesy from the care staff, catering staff, entertainment staff and others. He has had physiotherapy on occasions. Every time I am able to visit, I am greeted with friendly recognition. My spaniel is allowed in too and is a great favourite! There is a warm and welcoming atmosphere in the home and everyone is very friendly.

My mum has been a resident at the Manor Care Home since 2011. The care and attention she has received there has continually been first class. The staff are kind, take their time and look after Mum's every need with not only complete professionalism but with empathy and compassion and alter her care as any changes have occurred with Mum so she always has the best attention. I would not hesitate to recommend the Manor Care Home to anyone considering this. I have been visiting here for a long time and the staff are always lovely, friendly and willing to help with anything you need to know or even just for a chat, from the moment you step inside the home. I have always had complete peace of mind, faith and trust in the home and the people who work in there, knowing my mum is in the very best place she could be to be given the attention and complete care she needs.

We can’t thank them enough for helping us go through this time of being unable to visit by going beyond the call of duty.

My husband has been a resident of The Manor Care Home since December 2019. During that time he has been looked after with dignity, respect, humour and loving care. He is extremely happy there, enjoys bantering with the staff, every one of which has a ready smile and unending patience. Covid-19 has brought untold stress to everyone but my stress level has been greatly reduced knowing that my husband is comfortable and happy.

I can not recommend all the staff highly enough everyone has shown great care compassion and love to my wife. She is very happy with her surroundings and company. The food and dining facilities are excellent. My wife was a keen gardener and she is encouraged to take part in gardening activities. Every member of staff is helpful and friendly.

I have lived here nearly two years now and the staff here are very friendly and helpful I couldn’t be without them. I think they are a lovely team. I’ve got a really nice room, I feel comfortable living here.

My husband has been in The Manor Care Home for a year and a half, and I have found that the carers are really attentive and try very hard to accommodate my husband as much as they are able. Whenever I have asked for anything for my husband, they pull out all the stops to help. They not only care for him but also listen to my concerns and comfort me too. I would recommend this care home to anyone who is thinking of which care home to chose for their loved one. Also in these trying times of the COVID-19 pandemic, they have arranged for me to video call my husband regularly to try and keep that very important social contact, which is so valuable for his wellbeing. Thank you.

In the short time, my Mother has been a resident at The Manor Care Home we have been extremely impressed by the friendliness, medical care and professionalism shown by all members of staff. The fact that she settled in so quickly and happily was due to the warm welcome we were all given on her arrival. Her room on the ground floor overlooking the garden is ideal, as due to her condition she spends much of the time sitting in her chair watching the birds and squirrels. The food seems varied and nutritious, and there is the opportunity to tweak the menu if desired. The various communal areas are light and bright offering alternative places to sit whilst visiting. During the Coronavirus lockdown, the staff have gone out of their way to set up video call opportunities when visiting has not been possible, for which we have been hugely grateful.

In the 12 weeks since my mother was admitted the improvement in her physical and mental health has been beyond my expectation. Although her dementia will only get worse, she is generally more content and in particular, I am delighted that she gets enjoyment from her physical exercise (albeit very limited).

I am very happy and contented here (once a month). I need my hair washed in bed. I can't get out of bed. I only want very small meals. I need my fingernails cut (once a month). My hair is not combed every day. I would like it done. I am happy with most things but there does not seem to be as many staff as there used to be so not so many to do the extra things.

In need of updating. Call buttons are like bricks and no call button in the bathroom. Bathroom in need of modernisation as no commode access to the loo is possible. Services of a dietician would be helpful. Some members of staff are caring but for respite, training is needed for nursing care of some patrons. Generally in need of overhauling and updating. Disappointing.