Blenheim House Care Centre

My father moved into Blenheim House in May and passed away mid-August. His stay was much shorter than I anticipated but it was long enough for me to form a very positive impression of the care centre. It has beautiful gardens, delicious food, light and airy rooms and varied activities, but it is the attitude of the staff that so impressed me. Dad had a room on Clover Street, the Dementia floor, and was very frail and vulnerable; the staff were wonderful with him, showing such compassion and understanding and he had settled well. During the last week of his life he was receiving end of life care which was very distressing for the whole family, but once again the staff were wonderful; Mum was able to sit with him and they extended their support and understanding to her during that sad time. It is impossible to fully express my gratitude, thank you all so much; you are exceptional people and it has been my privilege to meet you all and watch you doing such wonderful work.

I can't say enough good things about the home. The care and compassion Dad received while living here couldn't be surpassed.

Soup and sandwiches delicious. Puddings go down well too.

My mother is very happy and well cared for at Blenheim House. All the staff are very friendly, helpful and understanding.

When the time comes for a parent to go into a care home, it's not an easy time. Finding somewhere like Blenheim House has made that transition the best for mum that it could possibly have been.
Aesthetically beautiful, bright and airy. It's not what you normally think of when using the words "care home". However, it's the staff and quality of care that makes Blenheim absolutely fantastic. Always smiling, always going the extra mile to make mum as settled and safe as she could be. I am so grateful mum is in such a great home.

Having enjoyed a rich and fulfilling life of travel and lots of contact with people, friends ands family - I can truly say Blenheim house feels like a home from home.

The staff, without exception, are attentive and kind and very good at making me feel comfortable.

I am well fed and the entertainment is varied and very good, meeting everyone's tastes.

A warm and welcoming environment. Staff are professional and friendly without becoming familiar. Blenheim House is a stimulating environment, visually, aurally, orally and kinesthetically. Rooms are well presented, leaving opportunities to personalise the residents new home.
A varied and interesting menu.

Mum was very poorly when she came to Blenheim House after having a nasty fall in August. The staff were wonderful. Very caring and attentive to her every need. Unfortunately, she was bedridden and couldn't use her hands. I can't fault any of the staff. We always had a lovely welcome and were treated as friends. Wonderful food and great facilities. Would highly recommend Blenheim House.

Blenheim House Care Centre is the best care home I have ever seen. All the staff, nurses and carers are amazing, so helpful and kind. A number of facilities available is what everyone would love to have.

I was very impressed with the overall experience, in particular, the facilities available and the staff on hand. Reliable and accommodating all the time I visited. Food looked excellent and it was nice to take my friend out and about in the home to break up the hours. He is happy here now he is settling in.

My mother was in Blenheim care home, formerly Sampford House for three and a half years with dementia. I cannot speak highly enough of her care by the dedicated nursing and care home staff right up until her recent passing.

The whole affair around my Father-in-law who passed away in late December, could not have been handled any better anywhere. All of the family were so grateful for the way in which all the staff treated us all at a very emotional time.

My mother was diagnosed with Alzheimer's two years ago and had a couple of traumatic moves before we found Blenheim House by recommendation. From the moment we arrived my mother, husband and myself were treated with the utmost care, consideration and compassion - nothing was too much trouble. This is the overwhelming theme of Blenheim House, nothing is too much for any of the lovely staff working there, whatever their job. My mother is physically very fit, and wants to walk most of the day so the beautifully designed and maintained gardens and the spacious interior are perfect for her. When relatives have travelled from afar, Blenheim has put aside a private room and provided the most wonderful meal so we could all give Mum as happy a time as she possibly could have. My heartfelt thanks to the amazing chef, manager and other staff for making this happen for Mum. As a relative it is important to know your loved one is safe, happy and well cared for. Blenheim provides everything.

I cannot thank all the staff for their love and care for my father, especially during the last few days of his life and I could not have wished him to be in a better place. They not only cared for him as they would have done for their own family, but the level of care shown for myself and the rest of the family during this time was excellent.

My wife spent her last few weeks at this centre. She had serious physical problems and her mental capacity was severely affected by her medical drugs. At all times the centre staff did their best to maintain her dignity and comfort level. They exhibited a high level of personal involvement and concern.
At all times I and other visitors were given as much help as possible and always made very welcome to her bedside.
I thank all the care and nursing staff for their determined effort to my wife's last days as peaceful and as dignified as possible.

We, as a family, moved our loved one into this nursing home to be closer to us all and from the moment we stepped in, without prior appointment, through the doors we were welcomed warmly and shown around the premises. We met staff and residents who were all very relaxed and friendly. The rooms are all spacious en-suite and adorned with resident's own personal effects. The carers are all very professional and help each other when needed. Great efforts are made to preserve dignity at all times for residents. Dietary requirements are an important requirement. Medication is strictly adhered to and monitored by qualified nurses on each floor 24/7. This is more like a retirement village than a nursing home. a lost of thought has gone into providing a beautiful home for the whole family. Even a cinema where visiting children can view a movie/library/hairdressing salon etc is available. Beautiful gardens overlooking farmland lend to a peaceful environment. Activities and trips out locally are enjoyed, weather permitting, for those who are able to join in. Management always available to help. This is indeed a gem of a find and we are delighted with all aspects of care.

Following a move from another care home, I was worried how my mum would settle. Within two weeks she is comfortable, happy and settled. A recent visit by the wonderful activity lady saw two rabbits sitting on her bed! She enjoyed this experience and all the care she is being given by all staff at Blenheim House Care Centre. Thank you, everyone.

I think this is a very good home with lots of activities taking place. All of the staff here are very helpful, friendly and go above and beyond to help. I feel very safe and happy here. I especially enjoy the trips out as it is nice to get out for a change.

I have found all the staff looking after me during my stay (following a total knee replacement operation) so helpful, friendly and professional- which certainly speeded up my recovery. The activities and entertainment provided was of a high standard and was much enjoyed by all the residents. She food menus were varied and very tasty.

Since my father has arrived at Blenheim House Care Centre, he has gained in both mental and physical health. His walking has improved dramatically, so much so he doesn't even need a walking stick! He could hardly talk when he first came here, now he can string a sentence together. My father's health improvement is a direct result of the outstanding care of this home. Thank you and God bless.

The staff from nurses to housekeeping were so caring and competent. Everyone person couldn't do enough for yu and for the care of my husband. The rooms, facilities and gardens were amazing and of the highest standard.

After a rather shaky start, greeted by 'are you the new bag lady?' ...'no I'm a patient' ... 'well, you need to go to the 2nd floor'. I went up, found a person who showed me my room and was left alone to unpack etc. feeling very weak after a major cancer operation less than 48 hours before. Not a good start. Things improved markedly when my circumstances were realised. From then on I cannot fault the care I had from all the staff. They could not do enough for me, including accompanying me every weekday to the hospital for radiotherapy during my 3-month stay. The food was good, a variety with the odd 'treats' which were much appreciated. Cleaning ok, sometimes bed making etc was done very late in the morning - understandable as I do need nursing care and other patients were very demanding taking up a lot of time.

Overall an excellent facility. Some issues with the timing of medication being applied and laundry being lost but overall an excellent service and level of care is provided. We made a very good choice for my Mum with Blenheim House. Cost is high but probably set right for level for care and facilities.

Found home to be in good order. Staff very friendly and helpful. Plenty of activities for residents.

My husband has been in Blenheim House Care Centre since July 2015. He has always been treated with the utmost respect for all his personal and nursing needs. The home always keeps me informed if he falls poorly or requires anything. As a family, we are always welcome into the home and have attended many of the functions the home run, also the regular relative meets.

I am only in about twice a month but I always feel comfortable bringing my young children in to visit. The cafe area is really nice to bring them to. I really like the activities for visits which consist of fireworks evening, coffee mornings, xmas fayre etc.

My father-in-law would often be left unclean, unwashed and in old clothes. They didn't accommodate to his personal needs and he was often left with no one to talk to. There were a few incidences where staff shouted and upset my father-in-law. They lost his false teeth, TV remote, clothes, and other things. When we questioned the staff about him they were rude, unaccommodating and acted as though all the issues either weren't a problem or as though it wasn't their fault.
They shrunk his designer jumper and when questioned about it, pretended it was in the wash for months hoping we would forget about it when in actual fact they didn't want to tell us they had ruined it. We took all our issues up with the manager who was awful and patronising. We moved our father-in-law to another home where he was much happier and the staff were wonderful.

The Chefs worked very hard and beautiful food on Saturday 18th June, both good teamwork. Nicest food I have had for a long time (jacket potato, burgers, steak, good team and all the carers on were fantastic too).

My father was only at Blenheim House for a very short time but from the start he was treated as a valued friend. It didn't take him long to settle in and enjoy being looked after so well. The rooms and facilities are wonderful but the staff, including those behind the scenes are the real gems. In the last week of his life the care given to dad was given with care, compassion and respect. This care and that shown to all the family, especially me, made the last days much easier to bear.

My husband has been in this home since last June. He has dementia. He can be very demanding and has been confrontational. His care has been exemplary since he arrived on the unit. He is well cared for and happy. The staff are well-trained, patient and kind.
The atmosphere is warm, relaxed and friendly. The chef there is a wonderful cook, but more importantly he is a genuine friend to all the residents, showing empathy and patience in his contacts, not just to the residents, but to the friends and relatives when they come to visit!! Well done.

My aunt was only resident for three weeks, having moved from another nursing home. The atmosphere at Blenheim House is calm and caring. The staff are welcoming and my aunt was treated with care and compassion as were we. Her end of life was managed as we hoped and she died peacefully with a staff member in attendance.

All the staff are extremely kind, caring and friendly, nothing is too much trouble if asked about something.

The staff are coping with a very difficult job to the best of their ability.

My mother began at Blenheim House in August 2014. She has settled in remarkably well as a result of the excellent care she has experienced and combined with the wonderful environment she finds herself in. She has been able to walk in the garden which is such a fundamental part of her life. She enjoys a beautiful room and good food. The staff are exceptional always giving as much time as possible to her needs. She is a fiercely independent woman and they have recognised that and showed it whenever possible.

Blenheim House and staff would have been given excellent in almost every category bar for one or two small issues. i.e laundry care, personal belongings going astray from the laundry, not all the time but on the odd occasion. The odd request of furniture repair takes a long time to action on occasions, but staff always seem flat out so it's understandable. The kindness of staff is second to none, the rooms are lovely, sometimes could be cleaner in the corners! Meals more suitable to those with great teeth/dentures (softer very and chewable meat for us oldies) but great menus otherwise. Lovely people, lovely place.

My husband was only 45 when diagnosed with a brain tumour in 2010. Blenheim House took care of him for the last weeks of his life and I cannot fault them for the love and support they gave to both my husband and myself. The staff genuinely care. They love the work they do and were all visibly upset by his passing. Although my husband was living in Clover Meadows, the floor predominantly for Alzheimer's residents, the staff did everything possible to give him 24 hour care and adjust to his needs and keep him safe. You cannot help but worry yourself sick when a loved one is terminally ill and away from home but staff encouraged me to stay with him overnight for his final week, which I did and I will always be so grateful to them as I know it made a difference to us both being able to sleep in the same room and to be with him as he passed away. Blenheim House feels more like a 5 star hotel than a nursing home. Although a private facility, thanks to his Consultant Oncologist, he was able to stay there as an NHS patient and received the same high level of care and patience as all the other residents. You are encouraged to voice any concerns you may have and it is always met with enthusiasm and understanding and not least of all personal adjustments. Any incidents that may occur are reported to the next of kin without delay. Visiting time is up to the individual - I practically lived there but when I could not be there, a member of staff was checking on him every 15 minutes and sometimes all day. I love you very much Blenheim and will never forget what you did for us xx