Blenheim House Care Centre

27 Shurnhold, Bath Road, Melksham SN12 8DD

Blenheim House Care Centre, Melksham, Wiltshire
Blenheim House Care Centre, Melksham, Wiltshire
Blenheim House Care Centre, Melksham, Wiltshire

Blenheim House is a purpose-built care home, located just half a mile from the centre of the Wiltshire market town of Melksham, seven miles from Chippenham, eight miles from Trowbridge and 12 miles from Bath.

The home stands in beautiful landscaped grounds and has convenient access to public transport links.

Rooms are all en-suite with televisions and a lockable facility for valuables, as well as free Wi-Fi, a mini fridge, tea and coffee facilities, a nurse call alarm and smoke detectors.

The home provides a range of care including dementia for older people on a long-term, short stay and respite basis.

Residents can experience dining in the Rope Makers brasserie or room service can be ordered upon request. The home are happy to provide meals for visitors, and for a nominal charge can also cater for private dining for those special occasions. Blenheim House cater for every taste and diet and the food is sourced locally and freshly prepared.

Blenheim House has a dedicated leisure and lifestyle team offering a wide and imaginative selection of opportunities for all residents to discover, including a fitness programme - Oomph, art classes, entertainment, shopping trips and much more. The home also arranges regular visits from hairdressers, chiropodists, dentists, opticians, local GP’s and a range of other professionals.

Group: Majesticare

Person in charge: Nicola Humphries (Home Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 85 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 85

Rooms with ensuite WC: 85

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Blenheim House Care Centre: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 14 Feb 2017

two vacancies dementia one vacancy nursing

Reviews

9.6 Blenheim House Care Centre has a Review Score of 9.6 (9.639)

The Review Score of 9.6 (maximum of 10) for Blenheim House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Blenheim House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.639 for Blenheim House Care Centre is calculated as follows: ( (224 Excellents x 5) + (65 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 305 Ratings = 4.639

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Blenheim House Care Centre is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17 positive Reviews (85 registered beds ÷ 5). 22 Reviews ÷ 17 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    21
  • Good
    4
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Blenheim House Care Centre?

  • Extremely LIKELY
    23
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Blenheim House Care Centre

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    4
  • Resident / Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • more

My mother was in Blenheim care home, formerly Sampford House for three and a half years with dementia. I cannot speak highly enough of her care by the dedicated nursing and care home staff right up until her recent passing.

How likely would you be to recommend Blenheim House Care Centre? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sam Bentley, Customer Relations Manager at Blenheim House Care Centre responded to this review on 31 Jan 2017:

Thank you Elizabeth, for your very kind words, I will pass this onto the team. If you ever need anything please let us know, it was a pleasure to look after your mum, she will be sadly missed by all.

The whole affair around my Father-in-law who passed away in late December, could not have been handled any better anywhere. All of the family were so grateful for the way in which all the staff treated us all at a very emotional time.

How likely would you be to recommend Blenheim House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sam Bentley, Customer Relations Manager at Blenheim House Care Centre responded to this review on 30 Jan 2017:

Thank you for your very kind words, we are truly sorry for your loss Barrie. If you or your family need anything please don't hesitate to ask and our door is always open.

My mother was diagnosed with Alzheimer's two years ago and had a couple of traumatic moves before we found Blenheim House by recommendation. From the moment we arrived my mother, husband and myself were treated with the utmost care, consideration and compassion - nothing was too much trouble. This is the overwhelming theme of Blenheim House, nothing is too much for any of the lovely staff working there, whatever their job. My mother is physically very fit, and wants to walk most of the day so the beautifully designed and maintained gardens and the spacious interior are perfect for her. When relatives have travelled from afar, Blenheim has put aside a private room and provided the most wonderful meal so we could all give Mum as happy a time as she possibly could have. My heartfelt thanks to the amazing chef, manager and other staff for making this happen for Mum. As a relative it is important to know your loved one is safe, happy and well cared for. Blenheim provides everything.

How likely would you be to recommend Blenheim House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I cannot thank all the staff for their love and care for my father, especially during the last few days of his life and I could not have wished him to be in a better place. They not only cared for him as they would have done for their own family, but the level of care shown for myself and the rest of the family during this time was excellent.

How likely would you be to recommend Blenheim House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife spent her last few weeks at this centre. She had serious physical problems and her mental capacity was severely affected by her medical drugs. At all times the centre staff did their best to maintain her dignity and comfort level. They exhibited a high level of personal involvement and concern.
At all times I and other visitors were given as much help as possible and always made very welcome to her bedside.
I thank all the care and nursing staff for their determined effort to my wife's last days as peaceful and as dignified as possible.

How likely would you be to recommend Blenheim House Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Sam Bentley, Customer Relationship Manager at Blenheim House Care Centre responded to this review on 06 Jan 2017:

Thank you very much for your kind words, I will pass on your message to the team. If you ever need anything you know where we are our door is always open.

We, as a family, moved our loved one into this nursing home to be closer to us all and from the moment we stepped in, without prior appointment, through the doors we were welcomed warmly and shown around the premises. We met staff and residents who were all very relaxed and friendly. The rooms are all spacious en-suite and adorned with resident's own personal effects. The carers are all very professional and help each other when needed. Great efforts are made to preserve dignity at all times for residents. Dietary requirements are an important requirement. Medication is strictly adhered to and monitored by qualified nurses on each floor 24/7. This is more like a retirement village than a nursing home. a lost of thought has gone into providing a beautiful home for the whole family. Even a cinema where visiting children can view a movie/library/hairdressing salon etc is available. Beautiful gardens overlooking farmland lend to a peaceful environment. Activities and trips out locally are enjoyed, weather permitting, for those who are able to join in. Management always available to help. This is indeed a gem of a find and we are delighted with all aspects of care.

How likely would you be to recommend Blenheim House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sam Bentley, Customer Relationship Manager at Blenheim House Care Centre responded to this review on 28 Dec 2016:

Thank you so much for your kinds words Sandra, I'm so pleased you and your family feel at home here at Blenheim House.

Following a move from another care home, I was worried how my mum would settle. Within two weeks she is comfortable, happy and settled. A recent visit by the wonderful activity lady saw two rabbits sitting on her bed! She enjoyed this experience and all the care she is being given by all staff at Blenheim House Care Centre. Thank you, everyone.

How likely would you be to recommend Blenheim House Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Julie Emmott, Business Development at Blenheim House Care Centre responded to this review on 09 Dec 2016:

The leisure and lifestyle team at Blenheim House spend a lot of time getting to know all the residents and when a new resident moves in they want to make sure they feel part of the Blenheim House family. I am so pleased that Mum has settled in and that she is loving the rabbits.

I think this is a very good home with lots of activities taking place. All of the staff here are very helpful, friendly and go above and beyond to help. I feel very safe and happy here. I especially enjoy the trips out as it is nice to get out for a change.

How likely would you be to recommend Blenheim House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found all the staff looking after me during my stay (following a total knee replacement operation) so helpful, friendly and professional- which certainly speeded up my recovery. The activities and entertainment provided was of a high standard and was much enjoyed by all the residents. She food menus were varied and very tasty.

How likely would you be to recommend Blenheim House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Steve Oakes, Director at Blenheim House Care Centre responded to this review on 27 Oct 2016:

Thank you for the positive feedback. We are really pleased you enjoyed your stay with us and we all wish you well following your operation.

Since my father has arrived at Blenheim House Care Centre, he has gained in both mental and physical health. His walking has improved dramatically, so much so he doesn't even need a walking stick! He could hardly talk when he first came here, now he can string a sentence together. My father's health improvement is a direct result of the outstanding care of this home. Thank you and God bless.

How likely would you be to recommend Blenheim House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Steve Oakes, Director at Blenheim House Care Centre responded to this review on 18 Oct 2016:

Thank you for such a lovely review. It is really gratifying when the efforts of our team result in such a significant improvement in the lives of our residents.

The staff from nurses to housekeeping were so caring and competent. Everyone person couldn't do enough for yu and for the care of my husband. The rooms, facilities and gardens were amazing and of the highest standard.

How likely would you be to recommend Blenheim House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Steve Oakes, Director at Blenheim House Care Centre responded to this review on 13 Oct 2016:

Thank you for the really positive review, I am glad our team excelled and you and your husband enjoyed our facilities.

After a rather shaky start, greeted by 'are you the new bag lady?' ...'no I'm a patient' ... 'well, you need to go to the 2nd floor'. I went up, found a person who showed me my room and was left alone to unpack etc. feeling very weak after a major cancer operation less than 48 hours before. Not a good start. Things improved markedly when my circumstances were realised. From then on I cannot fault the care I had from all the staff. They could not do enough for me, including accompanying me every weekday to the hospital for radiotherapy during my 3-month stay. The food was good, a variety with the odd 'treats' which were much appreciated. Cleaning ok, sometimes bed making etc was done very late in the morning - understandable as I do need nursing care and other patients were very demanding taking up a lot of time.

How likely would you be to recommend Blenheim House Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Steve Oakes, Director at Blenheim House Care Centre responded to this review on 18 Oct 2016:

I am sorry that your admission was not to our usual standards, this has been internally reviewed and our customer service team has also been augmented. I am pleased that you have been happy with your experience thereafter and that our staff have excelled and fully supported you during your residence with us.

Overall an excellent facility. Some issues with the timing of medication being applied and laundry being lost but overall an excellent service and level of care is provided. We made a very good choice for my Mum with Blenheim House. Cost is high but probably set right for level for care and facilities.

How likely would you be to recommend Blenheim House Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Steve Oakes, Director at Blenheim House Care Centre responded to this review on 11 Oct 2016:

Thank you for your review, I will ensure that Mark and the team provide you and your family with feedback on the points raised.

Found home to be in good order. Staff very friendly and helpful. Plenty of activities for residents.

How likely would you be to recommend Blenheim House Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Steve Oakes, Director at Blenheim House Care Centre responded to this review on 06 Oct 2016:

Thank you for your positive feedback

My husband has been in Blenheim House Care Centre since July 2015. He has always been treated with the utmost respect for all his personal and nursing needs. The home always keeps me informed if he falls poorly or requires anything. As a family, we are always welcome into the home and have attended many of the functions the home run, also the regular relative meets.

How likely would you be to recommend Blenheim House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Steve Oakes, Director at Blenheim House Care Centre responded to this review on 06 Oct 2016:

Thank you for your review Jane, I am glad that you and your family enjoy our functions and facilities.

I am only in about twice a month but I always feel comfortable bringing my young children in to visit. The cafe area is really nice to bring them to. I really like the activities for visits which consist of fireworks evening, coffee mornings, xmas fayre etc.

How likely would you be to recommend Blenheim House Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Safety / Security: Good

Rooms: Good

My father-in-law would often be left unclean, unwashed and in old clothes. They didn't accommodate to his personal needs and he was often left with no one to talk to. There were a few incidences where staff shouted and upset my brother-in-law. They lost his false teeth, TV remote, clothes, and other things. When we questioned the staff about him they were rude, unaccommodating and acted as though all the issues either weren't a problem or as though it wasn't their fault.
They shrunk his designer jumper and when questioned about it, pretended it was in the wash for months hoping we would forget about it when in actual fact they didn't want to tell us they had ruined it. We took all our issues up with the manager who was awful and patronising. We moved our brother-in-law to another home where he was much happier and the staff were wonderful.

How likely would you be to recommend Blenheim House Care Centre? Extremely Unlikely

Average Rating: 

 2.1 out of 5

Overall Standard: Very Poor

Facilities: Good

Care / Support: Very Poor

Cleanliness: Poor

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Staff: Very Poor

Activities: Poor

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Poor

Angela Boxall, Head of Operations at Blenheim House Care Centre responded to this review on 13 Sep 2016:

Thank you to the family for taking the time to provide feedback, which we always truly value.

I accept that back at the time to which the comments relate, February 2016, there were shortcomings in this gentleman’s care and in the way that the family’s concerns were initially handled. As with any concerns raised, we take these very seriously and seek to improve by listening and reflecting on all feedback provided. I subsequently investigated this matter myself, met with the family and provided a formal response.

As part of the continued development of the home, a new manager was appointed and we are confident that the care and hospitality services being delivered to our residents have been enhanced.

I am pleased to announce that the progress achieved by Blenheim House has been recognised by the CQC and we have received an overall ‘Good’ rating relating to their recent inspection.

We are always pleased to welcome visitors to Blenheim House and are confident that you will find an approachable and motivated team with happy residents.

Angela Boxall
Head of Operations
Majesticare

The Chefs worked very hard and beautiful food on Saturday 18th June, both good teamwork. Nicest food I have had for a long time (jacket potato, burgers, steak, good team and all the carers on were fantastic too).

How likely would you be to recommend Blenheim House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was only at Blenheim House for a very short time but from the start he was treated as a valued friend. It didn't take him long to settle in and enjoy being looked after so well. The rooms and facilities are wonderful but the staff, including those behind the scenes are the real gems. In the last week of his life the care given to dad was given with care, compassion and respect. This care and that shown to all the family, especially me, made the last days much easier to bear.

How likely would you be to recommend Blenheim House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been in this home since last June. He has dementia. He can be very demanding and has been confrontational. His care has been exemplary since he arrived on the unit. He is well cared for and happy. The staff are well-trained, patient and kind.
The atmosphere is warm, relaxed and friendly. The chef there is a wonderful cook, but more importantly he is a genuine friend to all the residents, showing empathy and patience in his contacts, not just to the residents, but to the friends and relatives when they come to visit!! Well done.

How likely would you be to recommend Blenheim House Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My aunt was only resident for three weeks, having moved from another nursing home. The atmosphere at Blenheim House is calm and caring. The staff are welcoming and my aunt was treated with care and compassion as were we. Her end of life was managed as we hoped and she died peacefully with a staff member in attendance.

How likely would you be to recommend Blenheim House Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All the staff are extremely kind, caring and friendly, nothing is too much trouble if asked about something.

How likely would you be to recommend Blenheim House Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

The staff are coping with a very difficult job to the best of their ability.

How likely would you be to recommend Blenheim House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother began at Blenheim House in August 2014. She has settled in remarkably well as a result of the excellent care she has experienced and combined with the wonderful environment she finds herself in. She has been able to walk in the garden which is such a fundamental part of her life. She enjoys a beautiful room and good food. The staff are exceptional always giving as much time as possible to her needs. She is a fiercely independent woman and they have recognised that and showed it whenever possible.

How likely would you be to recommend Blenheim House Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Blenheim House and staff would have been given excellent in almost every category bar for one or two small issues. i.e laundry care, personal belongings going astray from the laundry, not all the time but on the odd occasion. The odd request of furniture repair takes a long time to action on occasions, but staff always seem flat out so it's understandable. The kindness of staff is second to none, the rooms are lovely, sometimes could be cleaner in the corners! Meals more suitable to those with great teeth/dentures (softer very and chewable meat for us oldies) but great menus otherwise. Lovely people, lovely place.

How likely would you be to recommend Blenheim House Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My husband was only 45 when diagnosed with a brain tumour in 2010. Blenheim House took care of him for the last weeks of his life and I cannot fault them for the love and support they gave to both my husband and myself. The staff genuinely care. They love the work they do and were all visibly upset by his passing. Although my husband was living in Clover Meadows, the floor predominantly for Alzheimer's residents, the staff did everything possible to give him 24 hour care and adjust to his needs and keep him safe. You cannot help but worry yourself sick when a loved one is terminally ill and away from home but staff encouraged me to stay with him overnight for his final week, which I did and I will always be so grateful to them as I know it made a difference to us both being able to sleep in the same room and to be with him as he passed away. Blenheim House feels more like a 5 star hotel than a nursing home. Although a private facility, thanks to his Consultant Oncologist, he was able to stay there as an NHS patient and received the same high level of care and patience as all the other residents. You are encouraged to voice any concerns you may have and it is always met with enthusiasm and understanding and not least of all personal adjustments. Any incidents that may occur are reported to the next of kin without delay. Visiting time is up to the individual - I practically lived there but when I could not be there, a member of staff was checking on him every 15 minutes and sometimes all day. I love you very much Blenheim and will never forget what you did for us xx

How likely would you be to recommend Blenheim House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

December 2016

Employee of the year 2016

Recipient: Blenheim House Care Centre

Date: Thursday 08 Dec 2016

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Employee of the year 2016

Recipient: Blenheim House Care Centre

Date: Thursday 08 Dec 2016

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March 2014

Pinders Design Award

Recipient: Blenheim House Care Centre

Date: Tuesday 04 Mar 2014

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Job Vacancies

Staff Profiles

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Care Home Idol 2016

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