Blenheim House Care Home

27 Shurnhold, Bath Road, Melksham SN12 8DD
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9.7 156 Reviews
  • Blenheim House Care Home, Melksham
Welcome to Blenheim House — Where Premium Care Meets All-Inclusive Living

Part of the award-winning Berkley Care Group, Blenheim House offers a five-star, all-inclusive lifestyle tailored to each individual who calls it home. Located in the heart of Wiltshire, this exceptional care home is designed for those who value comfort, choice and community.

The all-inclusive model means that everything — from expert 24/7 care to hairdressing, day trips, fine dining and engaging daily activities — is included in one clear monthly fee. No surprises. Just complete peace of mind, allowing you to focus on what truly matters: living well.

With over 20 years’ experience in caring for older people, Blenheim House is proud to provide residential, nursing and dementia care in a warm and welcoming environment. Whether it's socialising with friends, enjoying a chef-prepared meal or simply relaxing in the beautifully landscaped gardens, residents are supported to enjoy life on their own terms.

At the heart of Blenheim House is a vibrant community spirit. The dedicated team brings professionalism and compassion to every interaction, creating a personalised experience that honours each resident’s individuality.

Discover more
Blenheim understand that everyone’s situation is different. Speak to the friendly team today to learn more about the Blenheim approach and pricing, or arrange a visit to experience Blenheim House for yourself.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

All fees include our All-Inclusive service of:
24 Hour Care | 3 Meals a day | Daily Housekeeping | Daily Hostess service | Daily Activities and companionship | Trips out (When suitable) | Fine Dining Service for families | A Hairdressing service and Chiropody.
You will also receive access to our Relatives Gateway service which provides you with up to date entries from our care staff, meaning you can see the care and attention given to your relative via a simple to use app.


We accept admissions who are self funding as well as supported by Local Authority and Top Up funding.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Clare Hodges (Home Manager)

Local Authority / Social Services

Admission Criteria

  • All enquiries will be considered pending assessment process.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (85)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (85)

Visiting

  • Blenheim House would be delighted for family's to visit the Home and see the Blenheim House way of life. Welcome at any time, appointments not necessary but the home are very happy to arrange a guided tour and a one on one, at a time to suit visitors and their needs.


    Any questions at all please call friendly members of staff at Blenheim House, who would be delighted to help with any queries.

Parking

  • Parking is available onsite for all of Blenheim House's guests.

Blenheim House Care Home Reviews (156)

Total of 156, showing 21-40
9.7

Blenheim House Care Home has a Review Score of 9.7 (9.675) out of 10, based on 27 reviews in the last 2 years. Over all time Blenheim House Care Home has 156 reviews.

Overall Experience

  • 144
  • 10
  • 0
  • 0
  • 2

Date Published

156
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17
27
129
Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff more at Blenheim House Care Home. Nothing has been too much trouble from the moment I got in touch with the customer relations manager to Mum becoming a resident. A very efficient process. Mum has settled well thanks to the dedicated staff who genuinely care for the residents.
My mum is cared for with dignity and compassion. The activity programme is varied, fun and carefully planned. The facilities are beautiful, spotlessly clean and well-maintained. Blenheim House has such high standards, it's outstanding, I couldn't ask for more.

Reply from Christopher Guest, Customer Relationships Manager at Blenheim House Care Home

Thank you for this wonderful review of our home. We are so pleased that you found the journey from enquiry to admission so efficient, and that your mother continues to be so happy to receive our care and attention. I will share your comments with the rest of our team and we look forward to seeing you when you next visit.

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Overall Experience  Overall Experience 5.0 out of 5

A wonderful home with such a caring and generous approach to the residents and families of residents. Have always been made to feel so welcome from day one. The team looked after my mum with great kindness and humour and she missed them when she moved to be nearer to my home. Thank you so much.

Reply from Christopher Guest, Customer Relationships Manager at Blenheim House Care Home

We are so happy to read that your mother had such a positive experience while staying with us and wish her all the best in her new home. Thank you for being such an enthusiastic supporter of our teams at Blenheim House and do feel free to pop in and see us if you are visiting Melksham again.

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Overall Experience  Overall Experience 5.0 out of 5

Nobody could have had more care and attention than I had during my stay here - about 2 months. I am so grateful to everybody. I love the soup every evening - I want to get the recipe! Best wishes to everyone.

Reply from Christopher Guest, Customer Relationships Manager at Blenheim House Care Home

Thank you for your lovely review. We are so happy that you enjoyed your respite stay with us- and especially our fine dining service. We look forward to seeing you again on your upcoming respite stay with us in 2024!

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Overall Experience  Overall Experience 5.0 out of 5

Blenheim House Care Home feels a happy place, and after visiting several care homes, we knew that Mum deserved to be a resident at Blenheim. We were immediately impressed with the efficiency and knowledge of the Customer Relations Manager, and then his continued consideration throughout the admissions
process. Mum is now enjoying life again, thriving on the many activities and "being made a fuss of". For someone who was adamant that she would never enter a care home to say that "I wish I had come here a long time ago" is praise indeed. Thank you to the wonderful staff at Blenheim for allowing us to enjoy our Mum again.

Reply from Christopher Guest, Customer Relationships Manager at Blenheim House Care Home

Thank you for letting us know we got things right for your Mum, it was my pleasure to show you around Blenheim House in the days before she joined us and we are so glad she has settled in so well with us!

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Overall Experience  Overall Experience 5.0 out of 5

Blenheim is wonderful. Everyone of the staff are so very friendly and welcoming. Moving to a care home for our 99-year-old father was a big decision but made so much easier with the efficiency of all the management and staff. A very special mention to the customer experience manager who made everything
so easy for us, nothing too much trouble and absolutely cares about all the residents and environment.

Reply from Christopher Guest, Customer Relationships Manager at Blenheim House Care Home

It was an honour to care for your father during his respite stay with us and we look forward to seeing him again for his next visit. Thank you for those kind words which I will share with our team and do contact us again for respite stays throughout 2024.

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Overall Experience  Overall Experience 5.0 out of 5

The home, to say the least, is up to the standard of a five-star hotel. We found the staff so friendly and could not do enough to help.

Reply from Christopher Guest, Customer Relationships Manager at Blenheim House Care Home

Thank you for this review, we are very proud of our home, and most especially our teams that deliver exceptional care and attention to our residents. We are very excited about the new refurbishment plans for our dementia community which involve a botanical bistro, sweet shop, redesigned lounges and more! Do pop in and we would love to show you around on your next visit.

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Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked into Blenheim House Care Home I felt a warmth from the staff, from the reception staff, the carers, the nurses and customer relations staff. The residents are happy in their surroundings and freely chatted with me. This has continued throughout the two weeks in which my mother
has stayed here for respite. Should she decide on or need to stay in a care home again I would be very happy for her to come back to Blenheim House Care Home.

Reply from Christopher Guest, Customer Relationships Manager at Blenheim House Care Home

Thank you so much for this wonderful review, we are so happy you were greeted warmly during the early stages of your enquiry with us, right through the 5 star care and attention your mother received during her respite stay.
I will share your kind words with our teams and we welcome you back during your mother's next stay with us.

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Overall Experience  Overall Experience 5.0 out of 5

The help and assistance received was very good.
Thank you all for looking after my brother well and with understanding.

Reply from Christopher Guest, Customer Relationships Manager at Blenheim House Care Home

Thank you for your kind words and lovely review of Blenheim House Care Home. We were honoured to care for your relative and will feedback your praise to our teams. You are always welcome to enjoy our facilities at Blenheim House if you are in passing, as we are sure our staff would love to see you again.

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Overall Experience  Overall Experience 5.0 out of 5

Very friendly and nothing is too much to ask. Anything is done quickly and efficiently with no delay. The community relations manager informs us straight away if there is a problem with my father and finds a solution easily. He really cares for all the residents and appears to be devoted to every member
of staff equally. We are very grateful to him for all he has done for us.

Reply from Christopher Guest, Customer Relationships Manager at Blenheim House Care Home

Thank you for your wonderful review. We are so pleased that you are happy with our customer service and care of your loved one. We will let all of our teams know how happy you are with Blenheim House, as it is truly a group effort.

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Overall Experience  Overall Experience 5.0 out of 5

Staff have been great.

Reply from Christopher Guest, Customer Relationships Manager at Blenheim House Care Home

Thank you for leaving such a positive review about Blenheim House. We are so happy you enjoyed your stay with us and look forward to welcoming you for your next respite stay soon. We will share your positive thoughts of the home with our teams.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent staff especially night workers. Facilities and food is/are excellent. I would repeat my respite stay.

Reply from Christopher Guest, Customer Relationships Manager at Blenheim House Care Home

Thank you for taking the time to leave this wonderful review. We loved having you here as a guest on a respite stay and will welcome you back when your family book their next holiday. In the meantime please do come back and enjoy a cup of tea and cake in our cafe if passing, as our teams would love to see you again.

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Overall Experience  Overall Experience 5.0 out of 5

Thank you to everyone at Blenheim House for caring for me over the last year. We have made some lovely friendships and my husband has been so welcome when he visits me. My room is nice, as are my neighbours. The food is nice and well-presented. I wish I could do more as the home have very nice staff.
I feel like I would like to visit as a guest in future.

Reply from Christopher Guest, Customer Relationships Manager at Blenheim House Care Home

It has been our pleasure to care for you over the last year and we are so happy your time at Blenheim House has enabled you to return home. We look forward to seeing you again on your visits to the home as you are always welcome to enjoy our cafes and community activity sessions. Thank you for this wonderful review.

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Overall Experience  Overall Experience 5.0 out of 5

All staff have been very helpful and dedicated to my wife over the past year. We have made many new friends who will be welcome to see us in the future.

Reply from Christopher Guest, Customer Relationships Manager at Blenheim House Care Home

Thank you for this wonderful review. We are exceptionally proud of all of our teams at Blenheim House and so honoured to have looked after your wife during her stay, please do consider us if you feel another stay would benefit you both.

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Overall Experience  Overall Experience 5.0 out of 5

We were warmly greeted on arrival and made to feel very welcome by your reception staff. We were then introduced to the customer care manager who gave us a very friendly and comprehensive tour of Blenheim House. We were very impressed and my husband said he would like to spend two weeks respite care
there. The support and nursing staff were very professional and caring and his room was very nice. He also enjoys his meals. I am sure we will have respite care there again and would thoroughly recommend Blenheim House.

Reply from Christopher Guest, Customer Relationships Manager at Blenheim House Care Home

Thank you for letting us know you both enjoyed your time with us at Blenheim House. it was a pleasure to care for your husband during his respite stay with us. We will share your lovely comments with our staff teams.

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Overall Experience  Overall Experience 5.0 out of 5

Very happy here.
Staff are nice.
Comfortable bed.
Good food.
Nice neighbours.

Reply from Christopher Guest, Customer Relationships Manager at Blenheim House Care Home

We are so thrilled that you are enjoying your stay with us at Blenheim House, and thank you for this wonderful feedback which I will share with our teams.

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Overall Experience  Overall Experience 5.0 out of 5

Food is very nice.
Care is very good.
Facilities are very good.

Reply from Christopher Guest, Customer Relationships Manager at Blenheim House Care Home

Thank you for this lovely review, we are so happy you enjoyed your recent respite stay with us. Please do contact us on 01225 896200 if you would like a repeat stay.

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Overall Experience  Overall Experience 5.0 out of 5

Comfortable room.
Good food.
All likeable people.
I would like to come back.

Reply from Christopher Guest, Customer Relationships Manager at Blenheim House Care Home

We are so pleased you enjoyed your respite stay with us and thank you for your kind review. We look forward to hearing from you if you would like a repeat respite stay in the future.

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Overall Experience  Overall Experience 5.0 out of 5

Home is wonderful, so modern with lots of facilities and activities for residents.
Every staff member has been so welcoming and very friendly - no job is too small.
Love the "this is your home as well as your nan's". Allowed to go and grab a coffee/beer/food when visiting.

Reply from Christopher Guest, Customer Relationships Manager at Blenheim House Care Home

Thank you for your lovely words of support; we are privileged to care for your loved one and so happy that she is enjoying her stay at Blenheim House. We look forward to seeing you again on your next visit to us.

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Overall Experience  Overall Experience 5.0 out of 5

I came in Blenheim House on the 8th of June quite upset about leaving my home after 58 years, but I must say not living here long before I felt at home. The people here are all very kind and caring. I have a very nice room, which I am pleased with, kept nice and clean. I am very happy here and make
friends with most. There is quite a lot going on each day and lovely gardens to walk around, so in all, I am very grateful.

Reply from Christopher Guest, Customer Relationships Manager at Blenheim House Care Home

Thank you for this wonderful review of our home and staff teams. It is lovely to hear that you are so happy, and we have reassured you that your new home is at Blenheim House. We will share your kind words with all of our teams and management.

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Overall Experience  Overall Experience 5.0 out of 5

From my first visit to assess the home, the visits to my father and to the last day of his respite care, I have been met with continued feelings of warmth, kindness and a desire to make my father's stay as enjoyable an experience as possible.
My father is very impressed and he has thoroughly enjoyed
his two weeks stay at the home. A very caring and relaxing environment, it is a credit to all the staff here at the home.

Reply from Christopher Guest, Customer Relationships Manager at Blenheim House Care Home

It was a delight to care for your father during his respite stay with us and we are so happy that he had such a wonderful time at Blenheim House. We would love to welcome him back should he need another respite break in future. Thank you for this fantastic review of our home and staff.

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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Blenheim House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.675 for Blenheim House Care Home is calculated as follows: ( (253 Excellents x 5) + (48 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 323 Ratings = 4.675

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Blenheim House Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Dec 2024

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (21)

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Meet the Team (10)

Clare

Clare Hodges

Job Title: Home Manager

Joined: 2025

I'm the General Manager of Blenheim House, an exceptional 85-bed care home known for its care and warm, welcoming environment. I'm proud to lead an amazing, dedicated team who are truly passionate about what they do. Together, we're committed to delivering the highest standards of care and creating a place where residents feel valued, safe, and at home-and where our team feels just as supported and engaged.

Shona

Shona Loakim

Job Title: Clinical Deputy Manager

Joined: 2025

I have spent most of my career in the NHS. I started my nursing career in Learning disabilities and then went on to do General nursing with a particular interest in Organ transplantation, in London/Cambridge/Oxford. I then spent several years within the Respiratory area, building services at a hospital in Surrey to encompass community and hospital cross-working. More recently, I moved back to Chippenham, where I was a Clinical lead in the community and then a ward manager for the community hospitals. I then went to a GP practice where I managed the Respiratory patients and undertook Hypertension management, Minor illness clinics and Learning disability reviews..


I am very passionate about patient/Resident care, Staff wellbeing, Infection control and safety.


I am always happy to chat and discuss any concerns or worries people may have. Please feel free to come and see me if I can't help,p I will find someone who can.

Mandy

Mandy MacKenzie

Job Title: Community Relations Manager

Joined: 2024

Hi, I'm Mandy, and I joined the team at Blenheim House in 2024.

Toni

Toni Clarke

Job Title: Administration Manager

Joined: 2024

I have an extensive and varied background in administration. Working at Blenheim House is my first job in the care sector, and I absolutely love it.


In my free time, I do a lot of crafting, which includes crochet, painting and laser cutting. I enjoy going away in our motorhome and sightseeing all the great places in the UK

Linda

Linda Netherwood

Job Title: Catering Manager

Joined: 2023

Being the Catering Manager at Blenheim House brings me great joy. I take pride in ensuring our residents receive hearty and healthy meals through a stimulating and social dining experience. Our experienced catering team can provide meals for all types of dietary requirements as well as celebrating our residents birthdays with beautifully decorated cakes and a person centred special menu.

Will

Will Corley

Job Title: Facilities Manager

Joined: 2020

I have a passion for working in the care industry and joined Blenheim House in February 2020, having been an Estates Manager at a Mental Health Hospital in the past. I have strong knowledge and understanding of building and services compliance, Health and safety and experience in construction. I lead a dedicated Maintenance Team in carrying out daily and weekly compliance checks, ensuring our home has a robust safety record whilst making sure the home’s aesthetic and comfort levels remain first class.


In my spare time, I enjoy spending time with my family, cycling and walking our dog, Shylo.

Chris

Chris Preston

Job Title: Events Manager

Joined: 2022

Hi I’m Chris Preston the Events Manager at Blenheim House Care Home, where I have proudly worked for the past five years. Starting as an Activities Co-ordinator, I bring creativity, warmth, and a strong sense of purpose to my role, developing a wide range of engaging and inclusive events that help residents live well and thrive. Passionate about giving back and making every day meaningful, I lead my team with pride and a commitment to creating joyful, memorable experiences. A lover of all things French—food, wine, culture, fashion, and history—I also have a deep passion for music, with an eclectic playlist that spans jazz, classical, modern hits, and rock ‘n’ roll. Fun fact: During my time as an Executive Head Chef in Maidenhead, I made Sir Terry Wogan’s 50th birthday cake!

Harriette

Harriette Jonik

Job Title: Quality Support Lead

Joined: 2019

Hi, I'm Harriette. I am the Quality Support Lead at Blenheim House. I assist our Registered Manager, Clare and our Clinical Deputy Manager, Shona, in many aspects of the home. Using my Level 5 Qualification in Health and Social Care and many years of experience, I am here to maintain our excellent care standards and support the home in its care of adults with residential, dementia and nursing needs.


I am motivated to see our residents and staff being engaged, happy and living a quality of life that is meaningful to them. Supporting our staff team and helping them achieve their personal goals is something I am passionate about.

Lorraine

Lorraine Dommett

Job Title: Hair Salon Manager

Joined: 2021

Hi, I am Lorraine and I run the Cashmere Salon here at Blenheim House. As the hair stylist for the home, my role is to meet with each resident and offer them a salon experience to help them feel they're very best.


It's wonderful to work at Blenheim House and I am honoured to meet such wonderful people with amazing lives and stories to tell. Our salon experience is part of our All-Inclusive offer and we also welcome family members to join us in the salon for a truly person-centred experience.

Ann

Ann Dunlop

Job Title: Receptionist

Joined: 2022

Hi, I'm Ann and I am the Receptionist for Blenheim House Care Home.


I work alongside our lovely teams to keep the communication effective and deliver a first-class service to our Residents, Families and Staff.


Our admin team works across all of our departments to provide a supportive and administrative role which I love as it makes each day different.


If you have any questions about the home please do give us a call.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Blenheim House Care Home to verify any information. View our terms and conditions. Blenheim House Care Home has an Enhanced Service - more info.