Barchester Wingfield Care Home, Trowbridge, Wiltshire
Barchester Wingfield Care Home, Trowbridge, Wiltshire
Barchester Wingfield Care Home, Trowbridge, Wiltshire

Wingfield Care Home consists of two newly-renovated facilities, including a Memory Lane community that specialises in caring for people with dementia.

Located close to local shops and transport, the home is ideally situated for people looking to retain as much independence as possible while having access to skilled carers.

Staff are highly qualified, carrying out care plans that are individually tailored and organising a range of activities that make for an excellent social environment, including regular music therapy.

Group: Barchester Healthcare Ltd

Person in charge: Vivian Laurent (Operations Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 89 Service Users

Registered Care Categories*: Dementia • Learning Disability • No Medical Intervention • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Down Syndrome • Huntington's Disease • Parkinson's Disease • Stroke

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Bulgarian, French, Polish, Romanian

Single Rooms: 89

Rooms with ensuite WC: 89

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Wingfield Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 03 Oct 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

8.8 Barchester Wingfield Care Home has a Review Score of 8.8 (8.781)

The Review Score of 8.8 (maximum of 10) for Barchester Wingfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Barchester Wingfield Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.051 for Barchester Wingfield Care Home is calculated as follows: ( (88 Excellents x 5) + (92 Goods x 4) + (35 Satisfactorys x 3) + (19 Poors x 2) + (1 Very Poors x 1) ) ÷ 235 Ratings = 4.051

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.73 Points relating to the number of positive Reviews for Barchester Wingfield Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17.8 positive Reviews (89 registered maximum number of service users ÷ 5). 13 Reviews ÷ 17.8 Target = 0.730

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    7
  • Satisfactory
    6
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Wingfield Care Home?

  • Extremely LIKELY
    10
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    3
  • Unlikely
    2
  • Extremely UNLIKELY
    1

Reviewer Connection to Barchester Wingfield Care Home

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

Mum has severe dementia and has been at Memory Lane for 15 months.
She has been well cared for and is taken to the activities.
I am very happy to visit her with my dog and always feel very welcome.

How likely would you be to recommend Barchester Wingfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Vivian Laurent, Operations Manager at Barchester Wingfield Care Home responded to this review on 05 Oct 2017:

Thank you very much indeed for your lovely comments and kind words for the care we have delivered to your mother. It is a pleasure to feed back your comments to our teams. We are pleased to hear your mother enjoys our varied activities offering and we love seeing you and your dog on your visits. We are delighted that you have rated us excellent in all areas in reflecting our commitment to delivering good care.
With kind regards
The Management Team at The Wingfield

Dad was at Wingfield for a few months, he was happy there and as a family, we were very happy with his care and the way we were all welcomed whenever we visited. The staff looked after him very well, even when they were having a busy day. Thank you.

How likely would you be to recommend Barchester Wingfield Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Don't Know

Vivian Laurent, Operations Manager at Barchester Wingfield Care Home responded to this review on 09 Oct 2017:

Thank you very much for your comments with regards to the care we have delivered to your father. We will ensure that the team gets the feedback. We are very pleased to hear that as a family you were very happy. We do our best to make everyone welcome and to provide the highest quality of care.
Kind regards
The Management Team at The Wingfield

When I first chose this home for my mother, it had excellent activities coordinators. It was so nice to see my mum joining in and doing things, also good entertainment was provided.
There was a stable manager as well. Because of hours being cut, no more activities going on as before, no stable manager here anymore all this change has affected the residents in this home. It's such a shame that Barchester has let this happen as Wingfield Care Home was so good before.

How likely would you be to recommend Barchester Wingfield Care Home? Neither Unlikely or Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Activities: Very Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Vivian Laurent, Operations Manager at Barchester Wingfield Care Home responded to this review on 09 Oct 2017:

Thank you very much for your comments regarding the activities offered when your mum first joined the home. We are pleased to know that she enjoyed the entertainment and activities offered. We have now recruited two new activities coordinators to add to our team to make it to three staff to provide the best activities for the residents. We also have a new activities planner which is in place to give more choices which will include indoor and outdoor activities. We will do our best to ensure the residents get the best activities planned daily.
With kind regards
The Management Team at The Wingfield

The caring is satisfactory, some good staff leaders. Barchester Wingfield Care Home for some reason is unable to hold onto a general manager, therefore, the establishment lacks leadership.

How likely would you be to recommend Barchester Wingfield Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Poor

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Vivian Laurent, Operations Manager at Barchester Wingfield Care Home responded to this review on 05 Oct 2017:

Thank you very much for taking the time to review our home. We are committed to delivering person centred quality care to all our residents and feedback is always valued. Our homes are managed by both General Managers and Operations Managers to ensure consistent leadership in our homes at all times. We are pleased that you have rated us good in many key areas. Our open door policy at the home welcomes you to discuss any items further. We are pleased to continue with our weekly Out of Hours Managers Surgery, every Tuesday between 5pm and 7pm.
With kind regards
The Management Team at The Wingfield.

This care home is excellent with all the staff dedicated to the wellbeing of my father. They are all very professional in every way. This home is clean and tidy in every way. Thank you to all the staff.

How likely would you be to recommend Barchester Wingfield Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Vivian Laurent, Operations Manager at Barchester Wingfield Care Home responded to this review on 09 Oct 2017:

Thank you very much for your lovely comments and kind words with regards to the home and the staff dedication. It is a pleasure to feed back your comments to our teams. We are pleased to hear that you find the home clean and tidy. All our staff are trained to be professional and caring towards the residents, families, friends and visitors. We do our utmost to deliver the highest quality of care to all our residents. We truly value and appreciate your comments.
With kind regards
The Management Team at The Wingfield

I find the staff very friendly.
Dad often turns down food offered at meal times by the staff but if family arrive he will eat.
I feel like the staff could do more to try to get him to eat, but understand there's only so much they can do.

How likely would you be to recommend Barchester Wingfield Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Vivian Laurent, Ops Manager at Barchester Wingfield Care Home responded to this review on 16 Oct 2017:

We would like to thank you for your comments. We do our best to encourage your father to eat. Please feel to come and meet the manager so that we could discuss the plan of care for your father. Thank you very much

I am very happy with the care my mother is receiving.
The staff both carers and nurses are very welcoming and kind and compassionate.
Nothing is too much trouble for them.
They always have time for my mother and respond to her wishes.
They are always happy and communication with them is good.

How likely would you be to recommend Barchester Wingfield Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Beth Bulman, Clinical Lead Nurse at Barchester Wingfield Care Home responded to this review on 21 Jul 2017:

Thank you very for your kind feedback.

A modern care home with helpful staff. The gentleman who I visit has a bright and comfortable room. He has received due care and attention. The atmosphere is generally cheerful.

How likely would you be to recommend Barchester Wingfield Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Vivian Laurent, Ops Manager at Barchester Wingfield Care Home responded to this review on 16 Oct 2017:

We would like to thank you for your lovely comments. We are very delighted to see that you really like the room and the environment of the home. All the staff are dedicated to deliver the best possible care to our residents. We will ensure that your feedback is passed onto them. Thank you very much

The Wingfield has been troubled over the last couple of years since the last permanent manager left.
This needs to be addressed urgently because it is extremely tough and hard on the staff to work under so much stress.
It is also worrying for those of us with a parent in their care.
My Mum has been here for 8 years and things have changed a lot.

How likely would you be to recommend Barchester Wingfield Care Home? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

Vivian Laurent, Ops Manager at Barchester Wingfield Care Home responded to this review on 16 Oct 2017:

We would like to thank you for your comments. We have a stable team in place at present. We aim at giving the residents the best possible care on a daily basis. Our staff are very caring and they are getting the support from our management. Please feel free to pop round and meet the General Manager anytime. Thank you.

My main observation generally is a chronic lack of staff at times.
Existing staff work hard and are conscientious but invariably they seem extremely stressed.
There seems to be a lack of some basic equipment eg despite promises of more stand aids, there is only one piece of equipment for three floors.
There is an aura of discontent bordering on alarm permeating the building.

How likely would you be to recommend Barchester Wingfield Care Home? Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Poor

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Poor

Vivian Laurent, Operations Manager at Barchester Wingfield Care Home responded to this review on 09 Oct 2017:

Thank you for your comments. I would like to reassure you that we always staff the home above the minimum required. We have also been recruiting more staff to give more flexibility on the rota so that we can offer continuity of care. We provide sufficient equipment for our staff to use on each floor. There is a new management in place and our door is open if you would like to discuss further. We also have a manager's evening surgery, from 5pm to 7pm every Tuesday, please feel free to pop in for a chat anytime. Thank you
With kind regards
The Management Team at The Wingfield

Friendly staff.
Dad is kept clean and well fed.
Needs more activities.
They were good before hours were cut and the staff left.

How likely would you be to recommend Barchester Wingfield Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Beth Bulman, Clinical Lead Nurse at Barchester Wingfield Care Home responded to this review on 21 Jul 2017:

Thank you for your feedback, we are definitely working on the provision of more activities within the home.

The overall care has been excellent and she is happy here and so am I.

How likely would you be to recommend Barchester Wingfield Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Vivian Laurent, Ops Manager at Barchester Wingfield Care Home responded to this review on 16 Oct 2017:

We would like to thank you for your lovely comments. We are very happy that you have scored the overall care of the home as excellent. We will ensure that this feedback is passed onto the staff. Many thanks for your support. Thank you very much.

We are always pleased with the way our father is being looked after.
He always looks clean and his extremely difficult needs are met to our complete satisfaction.
We try to come every week and we are greeted by staff and offered tea.
Lovely place. Thank you for everything.

How likely would you be to recommend Barchester Wingfield Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Vivian Laurent, Ops Manager at Barchester Wingfield Care Home responded to this review on 16 Oct 2017:

We would like to thank you for your lovely comments. Your comments are very nice and we will ensure to pass them on to our staff. All the staff are dedicated to deliver the best possible care to our residents.
Thank you very much

The care my husband is getting is fine.
The girls are excellent.

How likely would you be to recommend Barchester Wingfield Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beth Bulman, Clinical Lead Nurse at Barchester Wingfield Care Home responded to this review on 21 Jul 2017:

Thank you for your feedback.

My mum has been in Wingfield Care Home since 2016. When mum moved in all was excellent. Since February 2017 staff have been cut and standards have fallen. All the staff are excellent in their various areas of care but that there are not enough staff to do all that needs doing. The staff are able to do the basic care but struggle to go over and above. They are all amazing but there needs to be more staff.

How likely would you be to recommend Barchester Wingfield Care Home? Unlikely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Poor

Vivian Laurent, Ops Manager at Barchester Wingfield Care Home responded to this review on 16 Oct 2017:

We would like to thank you for your comments. We are very happy to hear from you how caring the staff is, and we will ensure those comments are fedback to them. We have increased our staff in the home and we have recruited a lot of staff to ensure we deliver good care. We will carry on in that direction as we aim at giving the best possible care to all our residents. Thank you for your time.

The lack of staff numbers means that although staff try their hardest, they are obviously overloaded and seem to get little support from management.

Fairly recently the Activities Team left and have not been sufficiently replaced, meaning that residents are dependent on relatives for any stimulation.

How likely would you be to recommend Barchester Wingfield Care Home? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Poor

Safety / Security: Excellent

Rooms: Good

Value for Money: Poor

Beth Bulman, Clinical Lead Nurse at Barchester Wingfield Care Home responded to this review on 20 Jul 2017:

Many thanks for your kind feeback.

Right from the beginning, every member of staff has made a difficult situation easier. The home is so relaxed and so homely. Dad is so relaxed which is lovely to see. Thank you all.

How likely would you be to recommend Barchester Wingfield Care Home? Extremely Unlikely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Wingfield work as a united team to deliver first rate consistent care of an extremely high standard. Staff are always positive, happy and always on hand to help and assist.
We have been totally happy with the care given over the last 5 years.

How likely would you be to recommend Barchester Wingfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My elderly mother came to The Lodge in Wingfield in January 2015 at almost 100 years old. She is currently in Memory Lane and is always well looked after. There are always enough staff around to help and the family are more than pleased with her care.

How likely would you be to recommend Barchester Wingfield Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am writing just to say how happy I am with the care home (above) where my mother is. Right from her first day and there after, how well my mother family and friends are treated. Very warm, happy an clean nothing is too much trouble. I'm sure mother thinks she is the Queen sometimes and always smiling, mother might not be able to talk anymore, but I can tell she is happy and that makes me happy. Even with the recent changes the home is running smoothly and efficiently. A big thank your from her daughter.

How likely would you be to recommend Barchester Wingfield Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

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Care Home Idol 2016

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