Barchester Wingfield Care Home

70 Wingfield Road, Trowbridge BA14 9EN
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9.7 121 Reviews
  • Barchester Wingfield Care Home, Trowbridge
At The Wingfield Care Home, 24-hour nursing and residential care is provided for older people in need of support, including those living with dementia.

The Wingfield Care Home, located close to the local community, is just a stone's throw away from the River Biss in the outskirts of the historic market town of Trowbridge.

The highly trained and qualified staff support all individuals with each and every element of their care plans to ensure all needs are met. The teams pride themselves in caring for their residents using individually tailored care plans, working closely with health care professionals.

Activities at The Wingfield are designed to enhance the wellbeing of residents and celebrate life. Offering interaction and stimulation through regular musical activity, yoga sessions, outings in the minibus, scrabble groups, art classes, flower arranging, external performers and themed days.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Wingfield Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ansitha Sasi (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (89)
  • Single Rooms with ensuite Wet Room (83)

Barchester Wingfield Care Home Reviews (121)

Total of 121, showing 61-80
9.7

Barchester Wingfield Care Home has a Review Score of 9.7 (9.727) out of 10, based on 52 reviews in the last 2 years. Over all time Barchester Wingfield Care Home has 121 reviews.

Overall Experience

  • 83
  • 26
  • 8
  • 2
  • 2

Date Published

121
7
14
52
69

Review from J H (Daughter of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is out of our locality. The manageress is approachable and is currently making positive changes in the home. Activities normally take place outside of my visiting times, so I cannot comment.

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Review from E H (Granddaughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring staff who have a wonderful manner with the residents. A well maintained home which is welcoming, homely and relaxed.

Reply from Michael Kenny, CRM at Barchester Wingfield Care Home

Thank you for your feedback, your comments mean a great a deal to us at The Wingfield and we are always pleased to get 5-star reviews.

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Review from Karen H (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I needed emergency respite for my mum as my dad had to go to hospital following a 999 call. I phone 12-15 homes, and Wingfield was the only home able (and willing) to take Mum the same day. They took her after carrying out a phone assessment, and the whole process was as smooth as it could be in the
circumstances. For this, I am extremely grateful. In the two weeks, she was there, Mum was looked after very well by caring staff in a nice environment.

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Review from M O (Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly and homely atmosphere with kind and caring staff.

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Review from R H (Daughter of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after my mother in her final months to keep her comfortable and reassured during these different and difficult Covid-19 times. I could not ask for more from your team caring for her in her time of need, especially during her final days and hours. Thank you so much.

Reply from Pamela Arnsmeyer, General Manager Wingfield Care Home at Barchester Wingfield Care Home

Thank you very much for your lovely review. It was a privilege to care for your Mum.

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Review from J R (Wife of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My husband has been in the Dementia wing for three months. He has Parkinsonism but is rarely helped with drinks. He has a very infrequent shower and shaves. He has only been taken to one of the organised 'entertainments' in the whole three months, so has hardly any mental or physical stimulation. I
have requested that we be taken to the dining room for lunch every day but this rarely happens so he rarely has a break from sitting in his room. He is bored and lonely.

Reply from Gail Stone, Senior General Manager at Barchester Wingfield Care Home

As the new General Manager, I'm sad to read your comments and understand you have met with Pam to discuss your concerns. We have reviewed your husbands care plans and detailing all the support he receives so we can discuss his daily activities with you on a regular basis. I look forward to meeting you on your next visit to provide you with the reassurance of how we can meet your expectations going forward.

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Review from M R (Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are good. Experience is good. The food also is good. Everyone helps to make you feel comfortable. Now feeling more settled.

Reply from Gail Stone, Senior General Manager at Barchester Wingfield Care Home

I'm so pleased to read your comments on how good you are finding your stay at The Wingfield and thank you for taking the time to give us your feedback.

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Review from J C (Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pretty room, helpful staff, good food and cheerful workers.

Reply from Gail Stone, Senior General Manager at Barchester Wingfield Care Home

Thank you for your kind words, which I have shared with the team.

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Review from A R (Wife of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

You are never sure when you choose a nursing home for your loved one what it would be like! All I can say is I have never had any doubts about his care and wellbeing. I have got nothing but praise and love for everyone who looked after my husband. I think they are exceptional, kind and very passionate
about caring. I can't thank everyone enough. I love you all and I will miss you all. Thank you so much to you all love from me and my family

Reply from Pamela Arnsmeyer, Manager at Barchester Wingfield Care Home

Hello, we can't thank you enough for the kind words about our team. We really appreciate the time you took to write about your experience with us. We will ensure that our staff will be aware of all your positive feedback. We work hard to meet expectations like yours and we're happy we hit the mark for you. Thank you.

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Review from Chris W (Wife of Resident) published on 25 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really welcoming care home, excellent facilities, a comfortable well-furnished well run home. The staff all offer a high level of care and are very pleasant to speak to. My husband looks so much better after being at the Wingfield for just a week. I truthfully can find no fault. Thank you all.

Reply from Ram Awatar, Manager at Barchester Wingfield Care Home

Thank you for this excellent review. This will be shared with all staff in the home and thank you for showing your appreciation. Best wishes.

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Review from J S (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been very difficult not being able to see my mum on a daily basis like I could before the start of the pandemic. However, it has been very reassuring to know that she has well cared for and safety has been the prime focus from everybody in Wingfield. Now I can visit she looks well and happy,
and if she's happy, I'm happy.

Reply from Peter Mason, General Manager at Barchester Wingfield Care Home

Hi, I can only agree that it has been a very difficult time since this pandemic started. Thank you for posting your thoughts and feelings and it is fantastic to be able to see so many families reunited and visitors again entering the home and that you found mum well cared for and safe. As you correctly state the safety of our residents has, is and always will be part of the prime focus along with the care they receive.

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Review from A P (Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the carers and the staff extremely helpful and caring.

Reply from Peter Mason, General Manager at Barchester Wingfield Care Home

Thank you for taking the time to send in your thoughts about our home. Helpful and Caring summon up our staff group very well so I agree wholeheartedly.

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Review from Edwin R (Nephew of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming activity coordinator. Really appreciate what they did to the resident and always doing this with heart. Really appreciated it, hopefully, this will lead to an example to everyone, keep up the good work guys.

Reply from Peter Mason, General Manager at Barchester Wingfield Care Home

Thank you Edwin for taking the time to let us know your comments - Our activity's staff as with all staff continue to excel even during these difficult times, it is particularly nice to be able to pass on these comments to our activities staff as is often the case our support staff are often overlooked so it will give me great pleasure to pass on these valid comments.

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Review from J M (Daughter of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother seems very happy at Memory Lane and I know she is thought very fondly of by the staff. She receives excellent care and I am confident she is well looked after. At times I have had concerns over staffing levels and the impact this could have on residents safety. I also feel like the decor/furnishings
have no comparison to the other home, which is beautiful inside. Memory lane seems to have been forgotten when it comes to the "wow" factor and is really in need of a revamp of furnishings and decoration.
Lastly, I can't praise the reception staff enough - Excellent.

Reply from Peter Mason, General Manager at Barchester Wingfield Care Home

Thank you for taking the time to share your thoughts about our Home and the "excellent care" mum is receiving as are all our residents. We currently staff the floors above the national average and are always in line with or in excess of our the numbers dictated by our residents' needs. Unfortunately, the plans around the decor put in place over a year ago had to go onto a back burner when we and the rest of the world went into this pandemic. Pleased to be able to report that things are beginning to ease back to normal and we have already seen contractors on-site completing repairs and other plans are being made. I have passed on your comments to the reception staff who like the rest of the support staff do an excellent job day in and day out but are not always recognised.

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Review from L G (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really pleased that 'in-room' visits have started again, as online and pod not quite the same. Dad seems well and well looked after and staff are always helpful.
Fewer activities owing to the pandemic situation, probably lead to less stimulating environment, but no doubt there will probably be more
now that restrictions are easing.

Reply from Peter Mason, General Manager at Barchester Wingfield Care Home

Hello and thank you for your kind words, it is with extreme pleasure that we were able to allow room visits once again and slowly, but safely return to some kind of normality. It really warms the heart to see people returning and hearing the laughter from some of the bedrooms. Our activity's programme has been adapted during the last 12 months or so and has been extensively supported by our colleagues in the Life enrichment team with concerts and visits arranged for the home via zoom. For those residents who prefer to remain in their rooms we take the activity's to them and weather permitting visits out to the garden - Please feel free to contact the home to discuss how you feel we can further enhance the activity's and engage your relative.

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Review from Alison P (Partner of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The very welcoming activities organiser has made it possible for me to make contact with my partner via Skype on a very regular basis. She assists him, and encourages him with care and humour, even joining in with our singing sessions. She has certainly helped to make this a precious means of contact
for us.

Reply from Peter Mason, General Manager at Barchester Wingfield Care Home

Hiya,
Thank you for your kind words, we are very proud of the work done by our activity's team and their tireless efforts to keep residents and family connected even during these troubled times. I will be sure your comments are received by the team.


Many thanks

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Review from Margaret T (Sister of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review is given at a difficult time, during the pandemic of Covid-19. The staff are very helpful if they have been made aware of the situation. The entertainment staff work so hard to keep the residents happy during this lockdown period. Entertainment is great at normal times. Food had been better
before the pandemic struck; since the kitchen has been made aware that everyone pays their own rates, things have got better. I believe the night staff are very caring. I believe the one big problem is that when people ring for help, staff (for whatever reason) make them wait a long time.

Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you for your review. The staff at the Wingfield work really hard to ensure all residents feel happy, safe and comfortable at all times. Call bell response times are monitored to ensure timely replies to all resident's care needs.

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Review from Alison E (Niece of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always ready to please, they are friendly, knowledgeable, happy and caring. The home itself is very clean and kept up well. We are very confident that our aunt is well looked after and in a homely place.

Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for your review, at the Wingfield all staff strive to deliver the highest of care for all our residents.

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Review from Janet S (Daughter of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all-round care, Mum is very happy and settled there. All staff treats Mum with respect and dignity.

Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for your review, the staff at the Wingfield strive to give their residents the highest standard of care.

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Review from Paula B (Daughter of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and kind through this very difficult time, they have always tried to answer any questions we have had. Dad is very happy although he does not actively take part in the activities (even though they try to encourage him).

Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you for your review, the staff at the Wingfield are dedicated to ensuring all our residents receive the highest standard of care.

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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Barchester Wingfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Barchester Wingfield Care Home is calculated as follows: ( (520 Excellents x 5) + (62 Goods x 4) + (12 Satisfactorys x 3) + (13 Poors x 2) + (11 Very Poors x 1) ) ÷ 618 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Wingfield Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (38)

Meet the Team (10)

Ansitha

Ansitha Sasi

Job Title: General Manager

Joined: 2023

Hello, my name is Anni, and I'm the General Manager here at The Wingfield Care Home welcome to our website.


I've been a registered nurse since 2012, completing my nurse training in Kerala, India. I have extensive experience within the care home setting and strive to continually improve the quality of service we provide, with a particular focus on person-centred care.


I'm so proud to be the General Manager here and see Wingfield as being a home that can support every stage of later life and who are in the unique position of having two separate homes.


If you're at the stage of having to make the difficult and emotional decision regarding future care for your loved one or are considering available options, Wingfield's doors are always open for you to visit at any time.


I'm here to offer support to all of our residents, their families, friends and the wider team, who look forward to welcoming you.

Lavinia

Lavinia Andronie

Job Title: Head of Community

Joined: 2017

Hello, my name is Lavinia and I am the Head of The Lodge Community here at The Wingfield. I trained as a nurse in Romania and moved to the UK nine years ago, initially I was a nurse at a care home in Devon, and then joined The Wingfield seven years ago. I have worked as a nurse in all the communities here, I was promoted to the Head of our Memory Lane Community and now I am enjoying my role as Head of Community in our separate building The Lodge.


I love working with our wonderful residents, listening to their life stories and being part of their lives. My role as Head of Community means I am able to spend time with all our residents.

Chloe

Chloe Butler

Job Title: Lead Activities Coordinator

Hi,
My name is Chloe and I work here at Wingfield as Activities Coordinator. I started my career at Barchester as a care assistant but was soon asked to take over the activities team. I enjoy working with residents and providing them with a variety of interesting activities.

Patricia

Patricia Engelbrecht

Job Title: Administrator

Joined: 2021

Hello, my name is Pat, I’ve worked in the care sector for over 20 years starting with Barchester in 2021. I look after the finance and administration of the home. My door is always open and I am happy to help with any queries you may have.

Scott

Scott Clark

Job Title: Head Chef

I have a wealth of experience in the kitchen and look forward to bringing my passion and flair to our residents to enjoy!


I love getting to know each resident, learning their favourite meals and creating dishes that bring comfort and joy.


The Wingfield is a beautiful home, and I am proud to be part of the team.

Gayla

Gayla Gancheva-Guncheva

Job Title: Memory Lane Community Manager

Hello, my name is Gayla, and I'm the unit manager of the Memory Lane community at Wingfield. I have been working here for over twenty years, and I'm very keen to make a difference in our service users’ lives.


Welcome to our website.

Tracey

Tracey Page

Job Title: Head of Maintenance

Joined: 2020

Hello, my name is Tracey. I have been working for Barchester for over 3 years. Originally, as the Head of Housekeeping, I was very hands-on alongside the maintenance team. When I was approached by the manager to be the Head of Maintenance, I jumped at the chance. I am here with the team to make the home a safe and well-maintained place to live, work and visit.

Jenny

Jenny James

Job Title: Head Housekeeper

Joined: 2021

Hello, my name is Jenny, and I’m the head housekeeper here at Wingfield.


I have been working here since 2021. I like to keep everything organised and tidy and take pride in the work and my team accomplish, I practice a whole home approach and like to help out other departments.

Natalie

Natalie Morgan

Job Title: Administrator Assistant

Joined: 2021

Hello, my name is Natalie and I am part of the administration team here at The Wingfield. I love the interaction of working on reception, I am here to help and support in any way I can.

Elena

Elena Yovova

Job Title: Unit Manager

Hello, my name is Elena, and I'm the unit manager of Poppy Lane at Wingfield. Welcome to our website. I'm passionate about offering person-centred care and knowing that I have made a difference. I am proud to work at Wingfield.

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