Barchester Wingfield Care Home

Arrival on 22/06/2023, room not the one shown on pre-visit, far too small, no bumper pads on bed, no commode and no raised toilet seat. Groundfloor window, the houses next door could see in. After protest, the resident moved on 23/06 to a much better room upstairs. The resident was distressed the first night and the first morning as hip wound was bleeding. Reassurance and support eventually. Service and care were satisfactory afterwards. Breakfast (served in room) often rather later. The resident did not join in any activities. I did not experience any food.

Upon my arrival, I was greeted by happy and smiling receptionists and two Llamas. We were shown to Dad's room which was lovely, nice open aspect and airy. For the short time he was here, the staff (without exception) were (A+) I felt relaxed and at ease with the care home and all its staff. What more can I say except thank you.

I would highly recommend this care home.

Mum has been exceptionally well cared for by the entire team in the three years she has been a resident. End-of-life care was exceptional. Both Mum and family were well looked after.

I have been impressed by the care given at this care home. The staff are all very friendly as well as caring.

My mother moved into Wingfield Care Home for respite care in December 2022 for 2 weeks. During this time we extended her stay for a further 2 weeks, unfortunately, she passed away during her time at Wingfield she was so well looked after and cared for. We would like to thank all the staff who made her final days safe, secure and comfortable.

I highly recommend Wingfield Care Home in Trowbridge.

The home is out of our locality. The manageress is approachable and is currently making positive changes in the home. Activities normally take place outside of my visiting times, so I cannot comment.

Friendly and caring staff who have a wonderful manner with the residents. A well maintained home which is welcoming, homely and relaxed.

I needed emergency respite for my mum as my dad had to go to hospital following a 999 call. I phone 12-15 homes, and Wingfield was the only home able (and willing) to take Mum the same day. They took her after carrying out a phone assessment, and the whole process was as smooth as it could be in the circumstances. For this, I am extremely grateful. In the two weeks, she was there, Mum was looked after very well by caring staff in a nice environment.

A friendly and homely atmosphere with kind and caring staff.

Thank you for looking after my mother in her final months to keep her comfortable and reassured during these different and difficult Covid-19 times. I could not ask for more from your team caring for her in her time of need, especially during her final days and hours. Thank you so much.

My husband has been in the Dementia wing for three months. He has Parkinsonism but is rarely helped with drinks. He has a very infrequent shower and shaves. He has only been taken to one of the organised 'entertainments' in the whole three months, so has hardly any mental or physical stimulation. I have requested that we be taken to the dining room for lunch every day but this rarely happens so he rarely has a break from sitting in his room. He is bored and lonely.

Staff are good. Experience is good. The food also is good. Everyone helps to make you feel comfortable. Now feeling more settled.

Pretty room, helpful staff, good food and cheerful workers.

You are never sure when you choose a nursing home for your loved one what it would be like! All I can say is I have never had any doubts about his care and wellbeing. I have got nothing but praise and love for everyone who looked after my husband. I think they are exceptional, kind and very passionate about caring. I can't thank everyone enough. I love you all and I will miss you all. Thank you so much to you all love from me and my family

A really welcoming care home, excellent facilities, a comfortable well-furnished well run home. The staff all offer a high level of care and are very pleasant to speak to. My husband looks so much better after being at the Wingfield for just a week. I truthfully can find no fault. Thank you all.

It has been very difficult not being able to see my mum on a daily basis like I could before the start of the pandemic. However, it has been very reassuring to know that she has well cared for and safety has been the prime focus from everybody in Wingfield. Now I can visit she looks well and happy, and if she's happy, I'm happy.

We find the carers and the staff extremely helpful and caring.

Very welcoming activity coordinator. Really appreciate what they did to the resident and always doing this with heart. Really appreciated it, hopefully, this will lead to an example to everyone, keep up the good work guys.