Barchester Wingfield Care Home

70 Wingfield Road, Trowbridge BA14 9EN
Review Us
9.7 122 Reviews
  • Barchester Wingfield Care Home, Trowbridge
At The Wingfield Care Home, 24-hour nursing and residential care is provided for older people in need of support, including those living with dementia.

The Wingfield Care Home, located close to the local community, is just a stone's throw away from the River Biss in the outskirts of the historic market town of Trowbridge.

The highly trained and qualified staff support all individuals with each and every element of their care plans to ensure all needs are met. The teams pride themselves in caring for their residents using individually tailored care plans, working closely with health care professionals.

Activities at The Wingfield are designed to enhance the wellbeing of residents and celebrate life. Offering interaction and stimulation through regular musical activity, yoga sessions, outings in the minibus, scrabble groups, art classes, flower arranging, external performers and themed days.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Wingfield Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ansitha Sasi (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (89)
  • Single Rooms with Ensuite Wet Room (83)

Barchester Wingfield Care Home Reviews (122)

9.7

Barchester Wingfield Care Home has a Review Score of 9.7 (9.721) out of 10, based on 50 reviews in the last 2 years.
Over all time Barchester Wingfield Care Home has 122 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Wingfield Care Home
  • 49
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Total of 122, showing 101-120
Review from Cass R (Husband of Resident) published on 28 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother and husband have both been at the Wingfield. I have found it a lovely place and they were both very happy there, although they have passed away.
Reply from Vivian Laurent, Operations Manager at Barchester Wingfield Care Home

We would like to thank you for your lovely comments. We are very happy to know that your mother and husband were very happy at The Wingfield. We will ensure that this message is passed on to the staff to thank them for their dedication. Thank you. The Winfield Team.

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Review from Nicky M (Daughter of Resident) published on 10 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Lodge at Wingfield Care Home is a very good nursing home and I highly recommend it. My mother has been there for 3 years and on the whole, we have been very happy with her residency there. Most of the staff we see on a day to day basis; carers, nurses, hostesses, cleaners and activity staff are
extremely helpful, willing and friendly and there is a lovely community feel amongst everyone. The management hasn't been consistent in the last year and although unsettling at the time, these issues are being resolved. Consistency of care is really important to my mother and this home delivers in this area. The staff are loyal and many have worked there for years.
Reply from Vivian Laurent, Operations Manager at Barchester Wingfield Care Home

Thank you for your lovely comments. We are very happy to see that you highly recommend the home. Our staff are very dedicated to their job role and even surpass that as well. We work like a big family where staff, residents and relatives/visitors are welcome to get involved in the activities of the home. We will ensure that the message is passed onto the team to thank them for their hard work.
Thank you very much.
The Wingfield Team

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Review from Ronald C (Husband of Resident) published on 10 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had no problems with the care my wife is getting at the Wingfield Care Home.
Reply from Vivian Laurent, Operations Manager at Barchester Wingfield Care Home

Thank you for your lovely comments. We are very happy to see that you have no problems with the care your wife is getting at the Wingfield Care Home. We will ensure that the message is passed onto the team to thank them for their hard work.
Thank you very much.
The Wingfield Team

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Review from Dominic H (Son of Resident) published on 10 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Wingfield Care Home takes good care of my father. They seem sometimes understaffed but otherwise, the staff are all very pleasant and care for my dad well.
Reply from Vivian Laurent, Operations Manager at Barchester Wingfield Care Home

Thank you for your comments. We are very happy to see that you are happy with the care the home is giving to your father. Our staff will always do their best to give the best care to our resident. We aim at building a good relationship with the families and friends of our residents. We will ensure that the message is passed onto the team to thank them for their hard work. Thank you very much.
The Wingfield Team

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Review from Patricia P (Daughter of Resident) published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are always pleased with the way our father is being looked after.
He always looks clean and his extremely difficult needs are met to our complete satisfaction.
We try to come every week and we are greeted by staff and offered tea.
Lovely place. Thank you for everything.
Reply from Vivian Laurent, Ops Manager at Barchester Wingfield Care Home

We would like to thank you for your lovely comments. Your comments are very nice and we will ensure to pass them on to our staff. All the staff are dedicated to deliver the best possible care to our residents.
Thank you very much

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Review from Richard H (Power of Attorney of Resident) published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall care has been excellent and she is happy here and so am I.
Reply from Vivian Laurent, Ops Manager at Barchester Wingfield Care Home

We would like to thank you for your lovely comments. We are very happy that you have scored the overall care of the home as excellent. We will ensure that this feedback is passed onto the staff. Many thanks for your support. Thank you very much.

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Review from C H (Regular Volunteer) published on 16 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A modern care home with helpful staff. The gentleman who I visit has a bright and comfortable room. He has received due care and attention. The atmosphere is generally cheerful.
Reply from Vivian Laurent, Ops Manager at Barchester Wingfield Care Home

We would like to thank you for your lovely comments. We are very delighted to see that you really like the room and the environment of the home. All the staff are dedicated to deliver the best possible care to our residents. We will ensure that your feedback is passed onto them. Thank you very much

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Review from Annie H (Daughter of Resident) published on 16 October 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mum has been in Wingfield Care Home since 2016. When mum moved in all was excellent. Since February 2017 staff have been cut and standards have fallen. All the staff are excellent in their various areas of care but that there are not enough staff to do all that needs doing. The staff are able to
do the basic care but struggle to go over and above. They are all amazing but there needs to be more staff.
Reply from Vivian Laurent, Ops Manager at Barchester Wingfield Care Home

We would like to thank you for your comments. We are very happy to hear from you how caring the staff is, and we will ensure those comments are fedback to them. We have increased our staff in the home and we have recruited a lot of staff to ensure we deliver good care. We will carry on in that direction as we aim at giving the best possible care to all our residents. Thank you for your time.

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Review from J F (Daughter of Resident) published on 16 October 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The Wingfield has been troubled over the last couple of years since the last permanent manager left.
This needs to be addressed urgently because it is extremely tough and hard on the staff to work under so much stress.
It is also worrying for those of us with a parent in their care.
My Mum has been
here for 8 years and things have changed a lot.
Reply from Vivian Laurent, Ops Manager at Barchester Wingfield Care Home

We would like to thank you for your comments. We have a stable team in place at present. We aim at giving the residents the best possible care on a daily basis. Our staff are very caring and they are getting the support from our management. Please feel free to pop round and meet the General Manager anytime. Thank you.

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Review from Jane H (Daughter of Resident) published on 10 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has severe dementia and has been at Memory Lane for 15 months.
She has been well cared for and is taken to the activities.
I am very happy to visit her with my dog and always feel very welcome.
Reply from Vivian Laurent, Operations Manager at Barchester Wingfield Care Home

Thank you very much indeed for your lovely comments and kind words for the care we have delivered to your mother. It is a pleasure to feed back your comments to our teams. We are pleased to hear your mother enjoys our varied activities offering and we love seeing you and your dog on your visits. We are delighted that you have rated us excellent in all areas in reflecting our commitment to delivering good care.
With kind regards
The Management Team at The Wingfield

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Review from S U (Daughter of Resident) published on 10 October 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad was at Wingfield for a few months, he was happy there and as a family, we were very happy with his care and the way we were all welcomed whenever we visited. The staff looked after him very well, even when they were having a busy day. Thank you.
Reply from Vivian Laurent, Operations Manager at Barchester Wingfield Care Home

Thank you very much for your comments with regards to the care we have delivered to your father. We will ensure that the team gets the feedback. We are very pleased to hear that as a family you were very happy. We do our best to make everyone welcome and to provide the highest quality of care.
Kind regards
The Management Team at The Wingfield

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Review from Annie H (Daughter of Resident) published on 10 October 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When I first chose this home for my mother, it had excellent activities coordinators. It was so nice to see my mum joining in and doing things, also good entertainment was provided.
There was a stable manager as well. Because of hours being cut, no more activities going on as before, no stable manager
here anymore all this change has affected the residents in this home. It's such a shame that Barchester has let this happen as Wingfield Care Home was so good before.
Reply from Vivian Laurent, Operations Manager at Barchester Wingfield Care Home

Thank you very much for your comments regarding the activities offered when your mum first joined the home. We are pleased to know that she enjoyed the entertainment and activities offered. We have now recruited two new activities coordinators to add to our team to make it to three staff to provide the best activities for the residents. We also have a new activities planner which is in place to give more choices which will include indoor and outdoor activities. We will do our best to ensure the residents get the best activities planned daily.
With kind regards
The Management Team at The Wingfield

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Review from Noel P (Husband of Resident) published on 10 October 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The caring is satisfactory, some good staff leaders. Barchester Wingfield Care Home for some reason is unable to hold onto a general manager, therefore, the establishment lacks leadership.
Reply from Vivian Laurent, Operations Manager at Barchester Wingfield Care Home

Thank you very much for taking the time to review our home. We are committed to delivering person centred quality care to all our residents and feedback is always valued. Our homes are managed by both General Managers and Operations Managers to ensure consistent leadership in our homes at all times. We are pleased that you have rated us good in many key areas. Our open door policy at the home welcomes you to discuss any items further. We are pleased to continue with our weekly Out of Hours Managers Surgery, every Tuesday between 5pm and 7pm.
With kind regards
The Management Team at The Wingfield.

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Review from Roger D (Son of Resident) published on 10 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is excellent with all the staff dedicated to the wellbeing of my father. They are all very professional in every way. This home is clean and tidy in every way. Thank you to all the staff.
Reply from Vivian Laurent, Operations Manager at Barchester Wingfield Care Home

Thank you very much for your lovely comments and kind words with regards to the home and the staff dedication. It is a pleasure to feed back your comments to our teams. We are pleased to hear that you find the home clean and tidy. All our staff are trained to be professional and caring towards the residents, families, friends and visitors. We do our utmost to deliver the highest quality of care to all our residents. We truly value and appreciate your comments.
With kind regards
The Management Team at The Wingfield

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Review from Gwynne E (Son-in-law of Resident) published on 10 October 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My main observation generally is a chronic lack of staff at times.
Existing staff work hard and are conscientious but invariably they seem extremely stressed.
There seems to be a lack of some basic equipment eg despite promises of more stand aids, there is only one piece of equipment for three floors.
There
is an aura of discontent bordering on alarm permeating the building.
Reply from Vivian Laurent, Operations Manager at Barchester Wingfield Care Home

Thank you for your comments. I would like to reassure you that we always staff the home above the minimum required. We have also been recruiting more staff to give more flexibility on the rota so that we can offer continuity of care. We provide sufficient equipment for our staff to use on each floor. There is a new management in place and our door is open if you would like to discuss further. We also have a manager's evening surgery, from 5pm to 7pm every Tuesday, please feel free to pop in for a chat anytime. Thank you
With kind regards
The Management Team at The Wingfield

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Review from R K (Stepdaughter of Resident) published on 21 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff.
Dad is kept clean and well fed.
Needs more activities.
They were good before hours were cut and the staff left.
Reply from Beth Bulman, Clinical Lead Nurse at Barchester Wingfield Care Home

Thank you for your feedback, we are definitely working on the provision of more activities within the home.

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Review from Rachel S (Wife of Resident) published on 21 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my husband is getting is fine.
The girls are excellent.
Reply from Beth Bulman, Clinical Lead Nurse at Barchester Wingfield Care Home

Thank you for your feedback.

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Review from P W (Daughter of Resident) published on 21 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care my mother is receiving.
The staff both carers and nurses are very welcoming and kind and compassionate.
Nothing is too much trouble for them.
They always have time for my mother and respond to her wishes.
They are always happy and communication with them is good.
Reply from Beth Bulman, Clinical Lead Nurse at Barchester Wingfield Care Home

Thank you very for your kind feedback.

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Review from C J (Daughter of Resident) published on 20 July 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The lack of staff numbers means that although staff try their hardest, they are obviously overloaded and seem to get little support from management.


Fairly recently the Activities Team left and have not been sufficiently replaced, meaning that residents are dependent on relatives for any stimulation.

Reply from Beth Bulman, Clinical Lead Nurse at Barchester Wingfield Care Home

Many thanks for your kind feeback.

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Review from T W (Son of Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Wingfield work as a united team to deliver first rate consistent care of an extremely high standard. Staff are always positive, happy and always on hand to help and assist.
We have been totally happy with the care given over the last 5 years.
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Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for Barchester Wingfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 50 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.721 for Barchester Wingfield Care Home is calculated as follows: ( (499 Excellents x 5) + (59 Goods x 4) + (12 Satisfactorys x 3) + (13 Poors x 2) + (11 Very Poors x 1) ) ÷ 594 Ratings = 4.721
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Wingfield Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (38)

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Meet the Team (10)

Ansitha

Ansitha Sasi

Job Title: General Manager Joined: 2023

Hello, my name is Anni, and I'm the General Manager here at The Wingfield Care Home welcome to our website.


I've been a registered nurse since 2012, completing my nurse training in Kerala, India. I have extensive experience within the care home setting and strive to continually improve the quality of service we provide, with a particular focus on person-centred care.


I'm so proud to be the General Manager here and see Wingfield as being a home that can support every stage of later life and who are in the unique position of having two separate homes.


If you're at the stage of having to make the difficult and emotional decision regarding future care for your loved one or are considering available options, Wingfield's doors are always open for you to visit at any time.


I'm here to offer support to all of our residents, their families, friends and the wider team, who look forward to welcoming you.

Lavinia

Lavinia Andronie

Job Title: Head of Community Joined: 2017

Hello, my name is Lavinia and I am the Head of The Lodge Community here at The Wingfield. I trained as a nurse in Romania and moved to the UK nine years ago, initially I was a nurse at a care home in Devon, and then joined The Wingfield seven years ago. I have worked as a nurse in all the communities here, I was promoted to the Head of our Memory Lane Community and now I am enjoying my role as Head of Community in our separate building The Lodge.


I love working with our wonderful residents, listening to their life stories and being part of their lives. My role as Head of Community means I am able to spend time with all our residents.

Chloe

Chloe Butler

Job Title: Lead Activities Coordinator

Hi,
My name is Chloe and I work here at Wingfield as Activities Coordinator. I started my career at Barchester as a care assistant but was soon asked to take over the activities team. I enjoy working with residents and providing them with a variety of interesting activities.

Patricia

Patricia Engelbrecht

Job Title: Administrator Joined: 2021

Hello, my name is Pat, I’ve worked in the care sector for over 20 years starting with Barchester in 2021. I look after the finance and administration of the home. My door is always open and I am happy to help with any queries you may have.

Scott

Scott Clark

Job Title: Head Chef

I have a wealth of experience in the kitchen and look forward to bringing my passion and flair to our residents to enjoy!


I love getting to know each resident, learning their favourite meals and creating dishes that bring comfort and joy.


The Wingfield is a beautiful home, and I am proud to be part of the team.

Gayla

Gayla Gancheva-Guncheva

Job Title: Memory Lane Community Manager

Hello, my name is Gayla, and I'm the unit manager of the Memory Lane community at Wingfield. I have been working here for over twenty years, and I'm very keen to make a difference in our service users’ lives.


Welcome to our website.

Tracey

Tracey Page

Job Title: Head of Maintenance Joined: 2020

Hello, my name is Tracey. I have been working for Barchester for over 3 years. Originally, as the Head of Housekeeping, I was very hands-on alongside the maintenance team. When I was approached by the manager to be the Head of Maintenance, I jumped at the chance. I am here with the team to make the home a safe and well-maintained place to live, work and visit.

Jenny

Jenny James

Job Title: Head Housekeeper Joined: 2021

Hello, my name is Jenny, and I’m the head housekeeper here at Wingfield.


I have been working here since 2021. I like to keep everything organised and tidy and take pride in the work and my team accomplish, I practice a whole home approach and like to help out other departments.

Natalie

Natalie Morgan

Job Title: Administrator Assistant Joined: 2021

Hello, my name is Natalie and I am part of the administration team here at The Wingfield. I love the interaction of working on reception, I am here to help and support in any way I can.

Elena

Elena Yovova

Job Title: Unit Manager

Hello, my name is Elena, and I'm the unit manager of Poppy Lane at Wingfield. Welcome to our website. I'm passionate about offering person-centred care and knowing that I have made a difference. I am proud to work at Wingfield.

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