Barchester Wingfield Care Home

70 Wingfield Road, Trowbridge BA14 9EN
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9.7 122 Reviews
  • Barchester Wingfield Care Home, Trowbridge
At The Wingfield Care Home, 24-hour nursing and residential care is provided for older people in need of support, including those living with dementia.

The Wingfield Care Home, located close to the local community, is just a stone's throw away from the River Biss in the outskirts of the historic market town of Trowbridge.

The highly trained and qualified staff support all individuals with each and every element of their care plans to ensure all needs are met. The teams pride themselves in caring for their residents using individually tailored care plans, working closely with health care professionals.

Activities at The Wingfield are designed to enhance the wellbeing of residents and celebrate life. Offering interaction and stimulation through regular musical activity, yoga sessions, outings in the minibus, scrabble groups, art classes, flower arranging, external performers and themed days.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Wingfield Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ansitha Sasi (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (89)
  • Single Rooms with Ensuite Wet Room (83)

Barchester Wingfield Care Home Reviews (122)

9.7

Barchester Wingfield Care Home has a Review Score of 9.7 (9.721) out of 10, based on 50 reviews in the last 2 years.
Over all time Barchester Wingfield Care Home has 122 reviews.

Overall Experience
  • 84
  • 26
  • 8
  • 2
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Date Published
  • 122
  • 6
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  • 50
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Reviewer Connection to Barchester Wingfield Care Home
  • 49
  • 13
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  • 9
  • 6
  • 5
  • 4
  • 3
  • 3
  • 3
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  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 122, showing 81-100
Review from Paula B (Daughter of Resident) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always friendly and kind through this very difficult time, they have always tried to answer any questions we have had. Dad is very happy although he does not actively take part in the activities (even though they try to encourage him).
Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you for your review, the staff at the Wingfield are dedicated to ensuring all our residents receive the highest standard of care.

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Review from J K (Wife of Resident) published on 8 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very impressed with his care and the staff.
Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you for your review, at Wingfield, we strive to achieve excellent care for all our residents.

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Review from L B (Resident) published on 8 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In general, the care is good, but I would like to enjoy at least one meal per day. Because of the present restrictions, I was taken outside for two occasions when visitors came that is the only time in two and a half years I've not been in the garden.
Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for your excellent review, at Wingfield, we strive to achieve excellent care for all our residents. I will ensure our staff team are aware of your positive review.

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Review from A H (Resident) published on 8 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home from home.
Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you for your review. At Wingfield, we all strive to achieve excellent care for all our residents.

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Review from D B (Resident) published on 8 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to the care home following a fall and admittance with a fractured hip. From the first few days, I felt really secure with all the excellent staff. I think that I will be here for some while yet. I am happy to be here as I know everybody cares.
Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you for your review. I am so glad you were made to feel safe and secure following your fall. All the staff at the Wingfield strive to deliver excellent care.

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Review from M R (Resident) published on 8 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring. Lovely meals. Home from home. Happy living here.
Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you for your excellent review. At the Wingfield, we strive to deliver outstanding care to all who live here.

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Review from T W (Daughter of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care my mother received from the care staff in her final days was amazing. They were so caring and treated her with dignity and respect at all times. As far as we are concerned she died in her home surrounded by her friends and family. We would like to acknowledge al the care staff for their kindness
and they all deserve "gold stars". Thank you.
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Review from Cathee H (Daughter of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has lived at Trowbridge Memory Lane unit since November last year. As expected, she found it very difficult to begin with, but now appears much more accepting of the situation. I am very happy with the way she is treated with dignity and care. Thank you.
Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for your review of the Wingfield. The Wingfield team work very hard to ensure the best possible care for our residents.

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Review from J H (Daughter of Resident) published on 18 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was only at The Wingfield Care Home for two days before passing away. The care and support we both received, especially the two senior nurses on duty during the day and overnight, was incredible. My mother was treated with the utmost respect and dignity during her last few days.
Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for your review, it is very much appreciated.

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Review from Jayne P (Friend of Resident) published on 18 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is my 2nd experience of a care home and the experience at the Wingfield couldn’t be more different than last time. It is a big responsibility finding a home for someone. And you worry that the experience you receive when visiting for the first time won’t be the same when the resident moves in.
I can honestly say that we were welcomed as family by the General Manager from the off and this experience hasn’t changed in the 7 months my friend had been resident there. There isn’t a high staff turn over so you see the same people each time and care is consistent. The facilities are just like home and my friend was helped to lay out his room the way he wanted. He is so comfortable and at home there and all of his needs are met with kindness and consideration. This is a difficult time for us, as we have had to discuss palliative care, but the Wingfield have been brilliant, caring but matter of fact, prepared to answer all of our questions and ready to act when needed. Excellent!
Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for giving us a review, it is very much appreciated. We work very hard at the Wingfield to ensure the residents are as happy and content as possible.

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Review from J B (Partner of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My partner has been there for 7 weeks and we have no problems with staff or anything at all.
Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for your review. The team at the Wingfield work hard to ensure the lives of our residents are enhanced to the full.

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Review from M C (Daughter of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad has been in The Wingfield for 2 yrs now. During that time, he has not always been the politest when having personal care, but the staff have always treated him with care and respect and Dad is very chilled and appears happy. The care team do an amazing job in difficult circumstances. We were
originally told this was Dad's home so we should treat it the same, and we are definitely made to feel relaxed and welcomed when we visit. The care given to my elderly mum when visiting is fantastic too.
Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for the review, we aim to achieve a high standard of care in a friendly and homely atmosphere.

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Review from L U (Daughter of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very friendly, caring patient.
Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for your review, I will ensure I pass on this positive feedback to the staff team.

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Review from Lynda G (Wife of Resident) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are really happy with Wingfield House Care Home and all of the staff.
They are always helpful, friendly and efficient, they always go out of their way to make us welcome.
My husband regularly says he is happy where he is and has no complaints.
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Review from Judy B (Daughter of Resident) published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sisters and I feel terribly guilty that because we live quite a distance from Trowbridge we can only visit our Dad once a week. However, we always feel safe in the knowledge that we've left him in exceptionally good hands and we have complete peace of mind that he will be looked after and cared for
in the best possible way. The staff are amazing. Even though Dad can no longer communicate they know him so well. They always tell us what they've been talking about to him and how much he's enjoyed his food. This always makes us smile! Dad always looks lovely; clean shaven, hair combed, neat clothes, just how we would have liked. His room is spotlessly clean and fresh and homely. Thank you Wingfield from the bottom of our hearts.
Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for your kind comments, I will ensure this is passed onto the care team. The staff team at the Wingfield strife to ensure an exceptional level of care for all our residents.

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Review from Richard H (Power of Attorney of Resident) published on 31 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always found that the Lodge looked after my friend so very well very caring and always treated her with dignity and respect. The standard of the room is excellent and very clean.
The staff at The Lodge could not have done more for my old friend.
Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for such a positive review. The team at the Wingfield are dedicated to ensuring their residents receive a high standard of care.

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Review from T C (Daughter of Resident) published on 31 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful sight to see my father sat happily in the cosy lounge in the Lodge Wingfield. Looking clean, shaven, nails cut and clean in freshly pressed clothes, carers happily socialising and chatting. I am kept informed about my father's wellbeing constantly, a far cry from his previous care home which
looked wonderful! The manager is building a very professional, strong, happy team who are willing to go beyond the call of duty.
Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for giving such a positive review. The staff team at the Wingfield work very hard to deliver a high standard of care to all our residents, I will ensure this feedback is cascaded to all of the team.

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Review from Lynda T (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Wingfield staff (in every capacity) treated Dad with the utmost dignity and compassion, which was a huge comfort to his family. A big part of Dad's day were his meal times, which he thoroughly enjoyed. The food is amazing! We shared a lovely Christmas with him, where the team made us feel welcome,
always going the extra mile, as Dad would say. I can't thank you enough.
Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for your review. The team at the Wingfield strive to provide a high standard to all and welcome your feedback.

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Review from Gwen M (Daughter of Resident) published on 8 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very supportive and kind.
Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for your review. The team at the Wingfield Care Home work hard to achieve high standards of care for our residents.

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Review from B T (Daughter of Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are pleased that the current situation is one of improvement with regard to quality of care and variety of activities. Management is far more positive and effective. The general atmosphere amongst staff, residents and relatives is good and has improved considerably. We are optimistic about the future.
Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for your review. I am pleased to hear that you have seen an improvement in the overall running of the home, this is something that the team at the Wingfield are passionate about, continuing to improve the lives of our residents.

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Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for Barchester Wingfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 50 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.721 for Barchester Wingfield Care Home is calculated as follows: ( (499 Excellents x 5) + (59 Goods x 4) + (12 Satisfactorys x 3) + (13 Poors x 2) + (11 Very Poors x 1) ) ÷ 594 Ratings = 4.721
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Wingfield Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (38)

Meet the Team (10)

Ansitha

Ansitha Sasi

Job Title: General Manager Joined: 2023

Hello, my name is Anni, and I'm the General Manager here at The Wingfield Care Home welcome to our website.


I've been a registered nurse since 2012, completing my nurse training in Kerala, India. I have extensive experience within the care home setting and strive to continually improve the quality of service we provide, with a particular focus on person-centred care.


I'm so proud to be the General Manager here and see Wingfield as being a home that can support every stage of later life and who are in the unique position of having two separate homes.


If you're at the stage of having to make the difficult and emotional decision regarding future care for your loved one or are considering available options, Wingfield's doors are always open for you to visit at any time.


I'm here to offer support to all of our residents, their families, friends and the wider team, who look forward to welcoming you.

Lavinia

Lavinia Andronie

Job Title: Head of Community Joined: 2017

Hello, my name is Lavinia and I am the Head of The Lodge Community here at The Wingfield. I trained as a nurse in Romania and moved to the UK nine years ago, initially I was a nurse at a care home in Devon, and then joined The Wingfield seven years ago. I have worked as a nurse in all the communities here, I was promoted to the Head of our Memory Lane Community and now I am enjoying my role as Head of Community in our separate building The Lodge.


I love working with our wonderful residents, listening to their life stories and being part of their lives. My role as Head of Community means I am able to spend time with all our residents.

Chloe

Chloe Butler

Job Title: Lead Activities Coordinator

Hi,
My name is Chloe and I work here at Wingfield as Activities Coordinator. I started my career at Barchester as a care assistant but was soon asked to take over the activities team. I enjoy working with residents and providing them with a variety of interesting activities.

Patricia

Patricia Engelbrecht

Job Title: Administrator Joined: 2021

Hello, my name is Pat, I’ve worked in the care sector for over 20 years starting with Barchester in 2021. I look after the finance and administration of the home. My door is always open and I am happy to help with any queries you may have.

Scott

Scott Clark

Job Title: Head Chef

I have a wealth of experience in the kitchen and look forward to bringing my passion and flair to our residents to enjoy!


I love getting to know each resident, learning their favourite meals and creating dishes that bring comfort and joy.


The Wingfield is a beautiful home, and I am proud to be part of the team.

Gayla

Gayla Gancheva-Guncheva

Job Title: Memory Lane Community Manager

Hello, my name is Gayla, and I'm the unit manager of the Memory Lane community at Wingfield. I have been working here for over twenty years, and I'm very keen to make a difference in our service users’ lives.


Welcome to our website.

Tracey

Tracey Page

Job Title: Head of Maintenance Joined: 2020

Hello, my name is Tracey. I have been working for Barchester for over 3 years. Originally, as the Head of Housekeeping, I was very hands-on alongside the maintenance team. When I was approached by the manager to be the Head of Maintenance, I jumped at the chance. I am here with the team to make the home a safe and well-maintained place to live, work and visit.

Jenny

Jenny James

Job Title: Head Housekeeper Joined: 2021

Hello, my name is Jenny, and I’m the head housekeeper here at Wingfield.


I have been working here since 2021. I like to keep everything organised and tidy and take pride in the work and my team accomplish, I practice a whole home approach and like to help out other departments.

Natalie

Natalie Morgan

Job Title: Administrator Assistant Joined: 2021

Hello, my name is Natalie and I am part of the administration team here at The Wingfield. I love the interaction of working on reception, I am here to help and support in any way I can.

Elena

Elena Yovova

Job Title: Unit Manager

Hello, my name is Elena, and I'm the unit manager of Poppy Lane at Wingfield. Welcome to our website. I'm passionate about offering person-centred care and knowing that I have made a difference. I am proud to work at Wingfield.

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