Barchester Wingfield Care Home

70 Wingfield Road, Trowbridge BA14 9EN
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9.7 121 Reviews
  • Barchester Wingfield Care Home, Trowbridge
At The Wingfield Care Home, 24-hour nursing and residential care is provided for older people in need of support, including those living with dementia.

The Wingfield Care Home, located close to the local community, is just a stone's throw away from the River Biss in the outskirts of the historic market town of Trowbridge.

The highly trained and qualified staff support all individuals with each and every element of their care plans to ensure all needs are met. The teams pride themselves in caring for their residents using individually tailored care plans, working closely with health care professionals.

Activities at The Wingfield are designed to enhance the wellbeing of residents and celebrate life. Offering interaction and stimulation through regular musical activity, yoga sessions, outings in the minibus, scrabble groups, art classes, flower arranging, external performers and themed days.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Wingfield Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ansitha Sasi (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (89)
  • Single Rooms with ensuite Wet Room (83)

Barchester Wingfield Care Home Reviews (121)

Total of 121, showing 41-60
9.7

Barchester Wingfield Care Home has a Review Score of 9.7 (9.727) out of 10, based on 52 reviews in the last 2 years. Over all time Barchester Wingfield Care Home has 121 reviews.

Overall Experience

  • 83
  • 26
  • 8
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  • 2

Date Published

121
7
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Review from C A (Granddaughter of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very homely place, nicely decorated and full of very welcoming caring staff. My Grandmother is really happy here and it’s so nice to know she’s being so well looked after. I also love how many different activities there are for residents.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you very much for taking the time to review your experience at The Wingfield, we are delighted you are so pleased with all aspects of the home.

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Review from Sandra M (Daughter of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's stay with Barchester Wingfield Care Home was only short but in all that time, all the carers seemed absolutely lovely.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you very much for taking the time to review your experience at The Wingfield, we are delighted you are so pleased with all aspects of the home.

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Review from G G (Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ok.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Wingfield Care Home

Thank you very much for taking the time to review your experience at The Wingfield, we are delighted you are so pleased with all aspects of the home.

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Review from C L (Daughter of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are wonderfully considerate and caring to Dad. Go above and beyond. Regular contact with family updates on Dad. Everyone is so kind.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Wingfield Care Home

Thank you so much for your feedback, the team really do go above and beyond and will be so pleased to hear these comments.

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Review from J L (Daughter of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are so compassionate and caring, providing for all of Dad's needs. Nothing is too much trouble, regular updates given and staff are cheerful and service is given with a smile, thank you all.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Wingfield Care Home

Thank you so much for taking the time to review The Wingfield, I will pass on your feedback to the team who will be so pleased as they do all they can for our residents.

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Review from M Y (Daughter of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Wingfield Care Home since July 2023. She has received excellent care from all staff. The food choices are varied and look appetising. Always plenty to eat and drink. I feel content knowing Mum is in a safe environment and well looked after which puts my mind at rest.
She is offered to join in with a wide variety of activities. Thank you to everyone who is involved in Mum's care.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Wingfield Care Home

Thank you so much for taking the time to provide feedback on The Wingfield, it is good to hear we have lessened any concerns. The team will be pleased to hear you are happy with all aspects of the home and it is a pleasure to have your mother with us.

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Review from Y B (Daughter of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After visiting, I always feel so grateful for the kind, patient staff who look after Mum. I can see that they genuinely care about her, even when she is not compliant. I have also seen the lengths they go to in order to ensure Mum eats and drinks when she is too busy to do so. Having helped Mum eat
meals, it is clear that she enjoys the food - I think it is of a high standard.
On the very rare occasion that I have needed to raise an issue, it has always been dealt with in good time and taken seriously. It is difficult to comment on the management of the care home as there have been many changes. A long-settled period is needed.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you so much for your feedback, and our team would be very happy to see your kind words. I understand your concerns regarding changes in the management team. Please be reassured that we have a stable management team now, which includes the General Manager, who is also registered with CQC, a deputy manager, a Clinical lead, three unit managers and a night manager. We will work as a team to provide the best quality care for our service users. Please kindly get in touch with us if you have any concerns.

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Review from L S (Daughter of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy and well looked after. She enjoys the food provided on his regained her normal weight. Mum and her room always look clean and tidy. There are lots of activities provided.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Wingfield Care Home

Thank you very much for your feedback, it is so positive that your mum is thriving at The Wingfield.

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Review from T S (Son-in-law of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Resident is always happy and appears content in her new home. It's difficult to judge given her dementia but everything suggests she's well cared for, and is comfortable in her surroundings. We are also made to feel welcome when visiting. The only negative is the high cost of receiving such care.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Wingfield Care Home

Thank you for taking the time to review The Wingfield. We are pleased you are happy with the care your mum is receiving, the team are always here for the residents and their families.

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Review from Anthony P (Husband of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience I have had with the care home has been extremely good. The staff have been extremely excellent. My wife has resided at Barchester Wingfield Care Home for over six years and she has always been well looked after. So no complaints at all.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you so much for leaving great feedback. Our team will definitely appreciate it. Positive feedback such as this will mean a lot to them.

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Review from G F (Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the staff.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you for taking the time to write a review. Positive feedback such as this is always so gratefully received and will mean a lot to all the team at Wingfield

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Review from Michael B (Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant experience overall.
Staff are helpful, kind and very efficient, particularly management.
Facilities are good, and food is also very good.
Overall, very well run with kind and caring staff throughout.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Wingfield Care Home

Thank you very much for taking the time to review your experience at The Wingfield. The team will be so pleased to hear this feedback; they really do care and are very much here for the residents at all times.

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Review from R R (Friend of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited the care home and it was lovely to see the residents enjoying BBQ. The staff seemed to be happy and caring. The home appeared clean and the atmosphere was really positive. The food was really lovely and delicious!

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Wingfield Care Home

Thank you so much for taking the time to feedback on your recent visit to our summer BBQ we are so pleased you enjoyed the food. The team pride themselves on how much they care about every resident and will be delighted to hear this.

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Review from R B (Friend of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Arrival on 22/06/2023, room not the one shown on pre-visit, far too small, no bumper pads on bed, no commode and no raised toilet seat. Groundfloor window, the houses next door could see in. After protest, the resident moved on 23/06 to a much better room upstairs. The resident was distressed the first
night and the first morning as hip wound was bleeding. Reassurance and support eventually. Service and care were satisfactory afterwards. Breakfast (served in room) often rather later. The resident did not join in any activities. I did not experience any food.

Reply from Feedback Team, The Feedback Team at Barchester Wingfield Care Home

Thank you for taking the time to add a review. We value all feedback and comments made to us so we can continuously improve our service. We were sorry to read that you felt the room provided wasn’t suitable and we understand that as soon as we knew about this, a room upstairs was provided instead for you. We do our very best to reserve specific rooms if requested and we are able to do so but sadly, we didn’t know that this was your preference and thought a ground floor room post operation would make things more comfortable. Once equipment concerns were addressed with the management team, they were instantly rectified to make your loved one as comfortable as possible during their stay with us. If you wish to discuss your concerns further, please feel free to do so by contacting our team on feedback@barchester.com so that we can further support you. Kind regards, Barchester’s Customer Feedback Team.

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Review from Adrian J (Son of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon my arrival, I was greeted by happy and smiling receptionists and two Llamas. We were shown to Dad's room which was lovely, nice open aspect and airy. For the short time he was here, the staff (without exception) were (A+) I felt relaxed and at ease with the care home and all its staff. What more
can I say except thank you.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you so much for your kind words. This will mean a lot to the team and we will share your comments with them.

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Review from Renju G (Day Care) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home where the staff are very friendly. Clean and safe environment. The staff are very attentive and caring, they treat their residents with respect. Food is of a high standard.
I would highly recommend this care home.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Wingfield Care Home

Thank you very much for taking the time to feedback on your experience at The Wingfield, the team will be so pleased that you are so happy with the care, food and environment.

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Review from Karen L (Daughter of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been exceptionally well cared for by the entire team in the three years she has been a resident. End-of-life care was exceptional. Both Mum and family were well looked after.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you very much for taking the time to review the Wingfield Care Home. We are pleased you are so happy with the care and the team, this feedback will mean so much to them as they are so dedicated to the quality of life of our residents.

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Review from Joy H (Sister of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed by the care given at this care home. The staff are all very friendly as well as caring.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Wingfield Care Home

Thank you very much for taking the time to review the Wingfield. We are pleased you are so happy with the care and the team, this feedback will mean so much to them as they are so dedicated to the quality of life of our residents.

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Review from A B (Son of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Wingfield Care Home for respite care in December 2022 for 2 weeks. During this time we extended her stay for a further 2 weeks, unfortunately, she passed away during her time at Wingfield she was so well looked after and cared for. We would like to thank all the staff who made her
final days safe, secure and comfortable.

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Review from Paul G (Son of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Barchester Wingfield Care Home, upstairs in 'Memory Lane' for over four years.
I can honestly say this is the best place I could wish him to be.
The care staff and nurses are truly fantastic, his room is really comfortable and the food is like a top hotel.
There are plenty
of activities laid on for him to do or he can simply rest in comfort.
The office staff and management are always happy to assist.
If you want your loved one to be surrounded by professional, caring and truly good people then choose this care home.
There is even a Doctors practice right next door on hand.
I highly recommend Wingfield Care Home in Trowbridge.

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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Barchester Wingfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Barchester Wingfield Care Home is calculated as follows: ( (520 Excellents x 5) + (62 Goods x 4) + (12 Satisfactorys x 3) + (13 Poors x 2) + (11 Very Poors x 1) ) ÷ 618 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Wingfield Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (38)

Meet the Team (10)

Ansitha

Ansitha Sasi

Job Title: General Manager

Joined: 2023

Hello, my name is Anni, and I'm the General Manager here at The Wingfield Care Home welcome to our website.


I've been a registered nurse since 2012, completing my nurse training in Kerala, India. I have extensive experience within the care home setting and strive to continually improve the quality of service we provide, with a particular focus on person-centred care.


I'm so proud to be the General Manager here and see Wingfield as being a home that can support every stage of later life and who are in the unique position of having two separate homes.


If you're at the stage of having to make the difficult and emotional decision regarding future care for your loved one or are considering available options, Wingfield's doors are always open for you to visit at any time.


I'm here to offer support to all of our residents, their families, friends and the wider team, who look forward to welcoming you.

Lavinia

Lavinia Andronie

Job Title: Head of Community

Joined: 2017

Hello, my name is Lavinia and I am the Head of The Lodge Community here at The Wingfield. I trained as a nurse in Romania and moved to the UK nine years ago, initially I was a nurse at a care home in Devon, and then joined The Wingfield seven years ago. I have worked as a nurse in all the communities here, I was promoted to the Head of our Memory Lane Community and now I am enjoying my role as Head of Community in our separate building The Lodge.


I love working with our wonderful residents, listening to their life stories and being part of their lives. My role as Head of Community means I am able to spend time with all our residents.

Chloe

Chloe Butler

Job Title: Lead Activities Coordinator

Hi,
My name is Chloe and I work here at Wingfield as Activities Coordinator. I started my career at Barchester as a care assistant but was soon asked to take over the activities team. I enjoy working with residents and providing them with a variety of interesting activities.

Patricia

Patricia Engelbrecht

Job Title: Administrator

Joined: 2021

Hello, my name is Pat, I’ve worked in the care sector for over 20 years starting with Barchester in 2021. I look after the finance and administration of the home. My door is always open and I am happy to help with any queries you may have.

Scott

Scott Clark

Job Title: Head Chef

I have a wealth of experience in the kitchen and look forward to bringing my passion and flair to our residents to enjoy!


I love getting to know each resident, learning their favourite meals and creating dishes that bring comfort and joy.


The Wingfield is a beautiful home, and I am proud to be part of the team.

Gayla

Gayla Gancheva-Guncheva

Job Title: Memory Lane Community Manager

Hello, my name is Gayla, and I'm the unit manager of the Memory Lane community at Wingfield. I have been working here for over twenty years, and I'm very keen to make a difference in our service users’ lives.


Welcome to our website.

Tracey

Tracey Page

Job Title: Head of Maintenance

Joined: 2020

Hello, my name is Tracey. I have been working for Barchester for over 3 years. Originally, as the Head of Housekeeping, I was very hands-on alongside the maintenance team. When I was approached by the manager to be the Head of Maintenance, I jumped at the chance. I am here with the team to make the home a safe and well-maintained place to live, work and visit.

Jenny

Jenny James

Job Title: Head Housekeeper

Joined: 2021

Hello, my name is Jenny, and I’m the head housekeeper here at Wingfield.


I have been working here since 2021. I like to keep everything organised and tidy and take pride in the work and my team accomplish, I practice a whole home approach and like to help out other departments.

Natalie

Natalie Morgan

Job Title: Administrator Assistant

Joined: 2021

Hello, my name is Natalie and I am part of the administration team here at The Wingfield. I love the interaction of working on reception, I am here to help and support in any way I can.

Elena

Elena Yovova

Job Title: Unit Manager

Hello, my name is Elena, and I'm the unit manager of Poppy Lane at Wingfield. Welcome to our website. I'm passionate about offering person-centred care and knowing that I have made a difference. I am proud to work at Wingfield.

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