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- Princess Lodge Care Centre care home

If anyone is thinking of putting a family member in there I would highly recommend themKaren R(Daughter of Resident/Service User)

enable my sister and myself to communicate with mum from the USA using video conferencing.Sue M(Daughter of Resident/Service User)

I'm 100% happy with the care, such a warm family environment, it's just so nice there. XGail M(Daughter-in-law of Resident/Service User)

If anyone is thinking of putting a family member in there I would highly recommend themKaren R(Daughter of Resident/Service User)

enable my sister and myself to communicate with mum from the USA using video conferencing.Sue M(Daughter of Resident/Service User)

I'm 100% happy with the care, such a warm family environment, it's just so nice there. XGail M(Daughter-in-law of Resident/Service User)

Princess Lodge Care Centre is situated near to local amenities and is well served by public transport. It is a modern home with en suite facilities in all rooms. There are large communal areas with access to a secure garden. To arrange a visit, please call in or ring to make an appointment.
Care Provided by Princess Lodge Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 85 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Princess Lodge Care Centre for full pricing details and T&Cs.
Contact Princess Lodge Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Emanuel Olari(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (85)
Princess Lodge Care Centre Reviews (73)
Princess Lodge Care Centre has a Review Score of 9.7 (9.741) out of 10, based on 27 reviews in the last 2 years.
Over all time Princess Lodge Care Centre has 73 reviews.
Everyone was so professional, caring and supportive in the last stages of her life. All staff was amazing but i need to just gave a extra special thanks to nurse Marjorie, and carer aakansha who was so special and her bedside maner was beautiful. They had a little special bond. This is something i will never forgot. Also unfortunately im unsure of her name but she cared for mum the last 2 night shift of her life, she also was amazing.
Racheal the receptionist is so much more than a receptionist she made sure we was well looked after and supported us as a family with all her heart, and stayed with us untill the end. I will be for ever thankful to all of you.
The team work hard to make sure everyone that lives with us, their family and loved ones all feel welcome, supported and cared for, and we are delighted you feel we...
On my mother-in-law being moved to Princess Lodge. She has settled in and we have found the staff very helpful. She is at the moment kept in her bed, but the staff check on her regularly. She is very happy where she is. The atmosphere in the home is very welcoming and cheerful. All your questions are answered. Glad that we decided to send her here, have not regretted it.
Thank you so much for taking the time to write this lovely review of Princess Lodge. We are glad your Mother-in-Law has settled in well and that she is finds everyone friendly. Our team work hard to ensure everyone that lives with us is included in Lifestyle activities, regardless of their need, and they will be delighted to hear your kind words.
Peter has been at Princess lodge since November, the staff and carers are caring,kind and compassionate. My brother can be awkward at times and they are really patient with him.I absolutely recommend them.
We will share your kind words with the team, who will appreciate your recognition of the work they do to ensure all our residents and their families are cared for.
My Mum has been a resident at Princess Lodge for the last 9 months. I visit her on a regular basis, the staff across all functions; Administration, Reception, Management, Carers, Nursing, Domestic (Catering) have always been sensitive, supportive and professional in managing Mum's complex care needs. She is treated with respect, and dignity. Myself and my brother have always been contacted proactively if any areas of concern have been identified. Regular cleaning protocols both inside her room but also communal areas such as the corridors, kitchen and dining areas are evident. There is a full programme of activities available but given Mum's declining health and cognitive skills her participation in these activities have decreased but I know she has 1:1 activity engagement in her room which is appreciated. On value for money I have answered 'don't know' because we have no benchmark. All other areas are scored Excellent because I cannot think of any areas for improvement.
The team will be delighted to hear your kind words.
I'm so relieved and at peace that my mother in law is in princess lodge, all staff are absolutely great, care workers and all staff are great, they treat my mother in law with respect, dignity, and care, I turned up today and my mother in law was making scones with all the other residents, we've been caring for my mother in law for 30yrs, we've finally got our life's back on track, and I trust all staff with mum, the carers work is undoubtedly the best,my mother in law has settled in well, nothing is too much for all the staff, I'm 100% happy with the care, such a warm family environment, it's just so nice there. X
Thank you for taking the time to write this lovely review of Princess Lodge. The team work very hard to support the people that live with us and enrich their days with meaningful activities. The team will be delighted to hear your kind words.
I find the staff and carers always very helpful and polite. The building is generally clean and warm. My sister appears to be, mostly, content and well cared for. Can't ask for more. Thank you!
Thank you for your kind words. We're so pleased to hear your sister feels content and well cared for, and it's lovely to know our team and environment help make that possible.
My mum has been at Princess Lodge Care Centre almost five years now. She has Alzheimer's. In her previous situation she was sad and unmotivated after the loss of her husband who she misses so very much. After moving to Princess Lodge and settling in, we noticed a marked improvement in her mood, and her general state of interest in daily activities. She is content now. We have been impressed with the level of care she receives, for her mental & physical health and general wellbeing. Her room is kept clean and tidy. The staff encourage her to be involved in the social activities, they are kind and friendly, and everyone is always positive. In addition, the staff have gone above and beyond to enable my sister and myself to communicate with mum from the USA using video conferencing. We each have an arrangement to chat once a week, and the staff set mum up in front of a computer, it's easy and it has been so lovely to see her now that she cannot manage her phone anymore :)
Your recognition of the dedication shown by the team is incredibly encouraging, as we strive to create a home where both the...
Barely slept the last few nights - day and night residents entering my room. These are residents that constantly wander and can become abusive and aggressive. My room has a gate. Not to keep me in but to keep them out. It doesn't work. I asked why these residents didn't have gates to keep them in their rooms. Was told they couldn't be restricted but I'm expected to keep my gate across which makes me feel like a prisoner in my own room. I now refuse to do so. I am very upset about this home. I didn't want to come here in the first place - now I know why the bad reputation.
Thank you for your feedback; please know that this is always welcome, and we take all concerns seriously. Moving to a care home can be difficult, and we want you to have as much independence as possible while living here. As you know, we have shared your concerns with the local authority and with CQC, and we are working with them and with you to find the best outcome.
Mum was at Princess Lodge for two years. At first, she was encouraged and able to join in with activities, and she made a few friends. During her second year there, she was less able to join in and eventually became bedbound. Throughout all her time there she was treated courteously and caringly by all the staff. They were always friendly and welcoming, and seemed to want the best for her. Mum could be a little awkward at time,s but they still treated her patiently. She had a nice room.
Fantastic care provided by all the staff working at Princess Lodge Care Centre. Environment always kept clean and tidy. My Grandma isn't able to speak English, but always tells me how much she appreciates the patience, care and love that is provided to her by all the staff working at Princess Lodge Care Centre.
My dad went into princess Lodge. I was so worried about him going in but after a few weeks he was fine and I was OK with it. All the staff were so fantastic and they all loved my dad as he was a character. Unfortunately he passed away a few weeks ago. The staff work so hard to make sure everyone is OK. The atmosphere in there is so calm and we got to know the other residents so much so that we still want to visit. If anyone is thinking of putting a family member in there I would highly recommend them and I would do it all again
Thank you so much for your heartfelt message, we are so sorry for your loss. We are truly honoured that you chose Princess Lodge for your dad's care, and even more touched by the trust you placed in us during such an emotional time. It means the world to us that you felt supported and reassured...
Since being at Princess Lodge mums life has improved beyond all expectations. She is now happy ,around people and no longer lonely, most importantly she is safe.She is kept clean and the care is way beyond what she was previously receiving in the community. The Staff are hard working ,friendly and committed, everyone -Management ,the girls on Reception ,the Carers,Nurses,Kitchen Staff,the entertainment staff,Cleaners and Caretakers all fantastic. Thankyou .
Thank you for taking the time to leave this 5 star review. I am pleased to hear you mum is happy with us at Princess Lodge and is enjoying being part of our community. I will pass on your comments to the team as this will mean the world to them.
Residence nothing but respect dignity & care whilst keeping relatives informed on how their loved ones are doing.
Thank you for taking the time to write a review, I am delighted to hear you are so happy with the home and will share this with the whole team.
She was treated with respect and kindness.. she was always happy with every aspect of the care home.. All her needs were met with care and kindness.. knowing this enabled us as a family to feel secure in the knowledge she was happy, even in the most difficult times.
We would recommend princess lodge for this reason.. The staff were amazing from the maintenance staff right up to the management team .. A special mention to the nursing staff and care assistants who did go above and behind to meet my sisters complicated needs..
I find the home warm and welcoming since my friend arrived. The management team is very helpful and kind. The team on the floor is knowledgeable about my friend. I am happy my friend is settled and I know they are well cared for and safe.
Thank you very much for taking the time to share your experience via this review. We are grateful for your kindness, trust and support.
The care home has a wonderful energy about it and hums with life and vibrancy. Both care staff and office staff all interact with the residents and everyone knows everyone. The are lots of activities both inside and out in their safe and fully accessible garden.
The rooms are big and bright with natural light and modern fittings but there is also multiple lounges available for sitting in with your loved one. There is even a Bar (no alcohol though) and a hairdressers.
I highly recommend Princess Lodge Care Centre and wholeheartedly thank them for looking after my mum with care and respect when she was at the most venerable stage of her life.
He was paralysed down his right side and was unable to speak but still retained his mental capacity and was able to communicate his likes and dislikes.
The staff always treated him with dignity, kindness and respect and although he obviously wasn't happy with his situation, he was happy and settled there.
Whenever I visited the staff were friendly and helpful and I was kept well informed of any medical issues or problems. More importantly, my Uncle was always consulted about any treatments or changes and his wishes were listened to and respected.
Princess Lodge staff are unique in their beautiful care of their residents. They talk, they hold hands, they listen and they respect their residents and family members. I can only thank them from the bottom of my heart for their care and love in my father's final weeks.
Staff make sure that my mother will eat food they always encourage her and make sure that she eats well
I live in the USA and my Mum has been a resident with Princess Lodge for a few years now as she has dementia. The Staff are always so friendly and helpful and my Mum has a lovely room. She is very well cared for. The Staff at Princess Lodge recognize how important it is to me to maintain contact with my Mum and they make it very easy for me to stay in contact. The Manager sets up a TEAMs call for during the week for when I request it, and then arranges for my Mum to be in the office so that I we can video chat together. It is really wonderful. With the difference in time zones, I call in the early morning from the USA and it is end of day in the UK. My other siblings live closer by in the UK and visit regularly and take Mum out for coffee or lunch when they can. I highly recommend Princess Lodge.
Thank you very much for taking the time to write this wonderful review. We appreciate the trust you have placed in us and grateful for recommending us
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 October 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Princess Lodge Care Centre.
There are no upcoming events for Princess Lodge Care Centre.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Meet the Team (8)

I have been a Registered Nurse for over 8 Years and providing the people living with us at Princess Lodge with an environment where they receive excellence in all aspects of their care is of the utmost importance to me. I started my career working in the Isle of Wight as a care assistant for over a year before moving to Northampton where I joined MMCG in 2017.
Starting as a nurse with MMCG, I received the support I needed to improve my skills and gain the knowledge needed to be promoted to deputy manager. I continued my career progression and went on to become a nurse practitioner in the clinical quality team, and finally moved to be a quality excellence partner to support homes at a national level, one of which was Princess Lodge.
I enjoyed supporting Princess Lodge and the people working and living at the home and I was pleased to have been given the opportunity to manage it in 2022.
Shortly after and under my management I am proud to say that we got a CQC good rating which I believe is attributed in part, to the home-from-home feel that has been created.
I operate an open-door policy for the people living, working, and visiting Princess Lodge so they always have an opportunity to speak to me within a supportive environment.

Dan was delighted to be appointed to the newly created position of Hospitality Services Manager at Princess Lodge in April 2022.
His hospitality career started at the age of 16 in a Cardiff hotel. Since graduating from Cardiff Met University, he has worked in a range of different hospitality roles and organisations.
He enjoys working with the team at Princess Lodge to ensure the home delivers a high-quality service and products, and is always on hand to make an event that extra bit special.
He is passionate about making every moment count for those who live at Princess Lodge and their families.

Georgia started working at Princess Lodge as a Receptionist, but has since taken on a dual role and now helps with care too.
She started working in care around 8 years ago, working both in care home and domicillary care settings. She then decided to get back into a more administrative role but wanted to stay in the care sector as she enjoyed it so much, so when the role of a receptionist at Princess Lodge came up it was the perfect opportunity.
Georgia particularly likes to spend as much time as possible with the residents, making sure they receive the highest quality care, and enjoys building great relationships with their family members too.
In her own time, she enjoys long walks with her daughter and her two dogs.

She loves chatting to the residents as she goes about her work, and she believes a simple greeting is enough to put a smile on anyone’s face. She is the sort of person that always looks for a silver lining; our ray of sunshine in the home.
Originally from a village in Dorset, she moved to Swindon to be closer to her daughters and grandchildren.

She particularly enjoys spending time in group activities, including singing, dancing, baking, gardening, and crafts.
Issy is passionate about making every moment count for the people in our care.

She enjoys making a difference in the lives of the residents, and feels they make a difference in her own life. Whether in a group activity or on a 121 session, learning about their backgrounds, life lessons and their general outlook on life gives her a different perspective on her own.
Yulee's particular interest is introducing the residents to new and exciting experiences, such as different country cultural days, tasting food from around the world or bringing unusual animals into the home.
She says every moment is special when we can bring a smile to a resident's face.

As our chef, she spends her time preparing, cooking and serving nutritionally balanced meals. She loves spending time with the residents, discussing new menus and making sure she includes their favourites.
She says the best thing about her job is watching the residents and their loved ones enjoy the food she has cooked for them, and even ask for seconds!
In her spare time she loves exploring new places with her family.

Abhijith is making a significant impact on both our residents and the team at Princess Lodge. In addition to his primary responsibilities as a Care Assistant, Abhijith has taken on several key roles that underscore his commitment and expertise.
He serves as a Day Maker, providing thorough induction training for new staff members to ensure they are well-equipped to deliver high-quality care. He is also a qualified Moving and Handling Trainer and Fire Trainer, working with our team to deliver exceptional safety standards and operational efficiency.
Frequently Asked Questions about Princess Lodge Care Centre
What types of Care is Princess Lodge Care Centre registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Princess Lodge Care Centre have?
There are 85 Single Rooms.
What are the Facilities & Services at Princess Lodge Care Centre?
Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Princess Lodge Care Centre to the centre of Swindon?
0.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Princess Lodge Care Centre to verify any information. View our terms and conditions. Princess Lodge Care Centre has an Enhanced Service -more info.