Newbury Manor Nursing Home

Newbury Lane, Oldbury B69 1HE
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9.7 100 Reviews
  • Newbury Manor Nursing Home, Oldbury
Newbury Manor Nursing Home in Oldbury gives people care and support in a welcoming home.

Trained, friendly staff treat care home residents with dignity and respect at all times.

A wide variety of activities to suit residents' interests are organised at the care home as well as trips out.

Nutritious meals are provided to suit people's tastes and special dietary requirements.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1000
  • Self-Funded Nursing Care: from £1000
  • Self-Funded Nursing Dementia Care: from £1000
  • RESPITE Self-Funded Residential Care: from £1000
  • RESPITE Self-Funded Residential Dementia Care: from £1000
  • RESPITE Self-Funded Nursing Care: from £1000
  • RESPITE Self-Funded Nursing Dementia Care: from £1000

These prices are only a guideline, please contact Newbury Manor Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kharum Singh (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (12)

Visiting

  • All Visitors must make sure they check in and out via e-reception book.

Parking

  • A car park is situated outside the building, this is for Newbury Manor visitors only.

Newbury Manor Nursing Home Reviews (100)

Total of 100, showing 21-40
9.7

Newbury Manor Nursing Home has a Review Score of 9.7 (9.729) out of 10, based on 26 reviews in the last 2 years. Over all time Newbury Manor Nursing Home has 100 reviews.

Overall Experience

  • 69
  • 27
  • 3
  • 0
  • 1

Date Published

100
7
10
26
74

Review from Janet S (Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Newbury Manor since September 2023, having been "rescued" by the manager. I had visited my friend since February and found myself in a lot of pain and almost immobile. The manager met me one day when I was in tears, as I could not cope at home. She took me into her office and
offered me a room. I took this with open arms. I have now been here for over two months and have received so much help and kindness from the manager and all the staff. Also, a warm and friendly welcome from all the residents. This shows to me what a considerate, helpful and loving community we have here. Some situations are difficult and require great patience from the carers, which is readily given and above and beyond the care of duty.

Reply from Milly Salmon, Office Manager at Newbury Manor Nursing Home

Thank you so much for such a lovely review. It is always a delight to be able to pass on the wonderful comments we receive to our teams.
Once again, thank you so much.

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Review from Malcolm B (Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for ten years. All the staff are like my family.
The management comes and sees me every day.
Nurses are great, and I love the care staff.

Reply from Milly Salmon, Office Manager at Newbury Manor Nursing Home

Thank you so much for your kind words; we really appreciate your lovely comments.

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Review from Lynda B (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Mum was only here for less than three months, she was very well cared for. All of the staff went out of their way to try and coax her to eat and drink. Mum settled in straight away and enjoyed the food when she was well.
After Mum passed away, everybody was very supportive of us as a family.
Thank you for caring.

Reply from Milly Salmon, Office Manager at Newbury Manor Nursing Home

Thank you so much for your kind words; your mother was only here for a short amount of time, but everyone at Newbury Manor became very fond of Mum, and we send our condolences from all the staff at Newbury Manor.

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Review from Carol A (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Newbury Manor since April 2022, following a severe stroke, which also took her speech and left her unable to communicate verbally. She was very wary when she first arrived, but the staff were friendly and welcoming, and she soon settled. She is treated with care and
respect, and the staff manage to understand what she wants. Variety of activities, music and films going on and cater for everyone. Staff and management are very approachable and always willing to help. I would recommend Newbury Manir.

Reply from Milly Salmon, Office Manager at Newbury Manor Nursing Home

Thank you so much for your kind words; it is much appreciated.

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Review from S B (Wife of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care. Excellent staff.

Reply from Milly Salmon, Office Manager at Newbury Manor Nursing Home

Thank you for your kind words from all the staff at Newbury Manor.

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Review from Anne P (Daughter of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are friendly and supportive to Mom and me. Mom has dementia so it's such a comfort for us to know she is safe and well cared for round the clock, especially as I am 3 hours away. Mom is a lot better in herself than when she was trying to cope alone at home, she's put on weight and enjoys
the companionship of the staff and other residents and gets pleasure (and benefit) from taking part in the daily activities.

Reply from Milly Salmon, Office Manager at Newbury Manor Nursing Home

Thank you for your kind words it is much appreciated. We are glad to hear you are happy with the care delivered to your loved one. It is a pleasure to look after your mom, thank you from all the staff at Newbury Manor Care Home.

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Review from Ann D (Friend of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It took a while for my friend to settle into their new surroundings but now I'm so happy she is doing okay. No place is like home but the staff in Newbury Manor Nursing Home are wonderful. From the kitchen to care assistants, office and nurses nothing is to too much trouble for any of the workers. So
much going on all the time in the main room. Thank you.

Reply from Milly Salmon, Administrator at Newbury Manor Nursing Home

Thank you so much for your kind words, it is a pleasure to look after your friend. We appreciate the lovely feedback from all the staff at Newbury Manor Care Home.

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Review from Alan E (Brother of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in reception are extremely pleasant. On the whole, all the staff are pleasant and all areas are kept clean.

Reply from Milly Salmon, Administrator at Newbury Manor Nursing Home

Thank you for your kind words, it is a pleasure to look after your brother - from all the staff at Newbury Manor.

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Review from Steve W (Son of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Newbury Manor since 2018 suffering with Alzheimer's disease and the care and attention she has received since then to date has been excellent. The care staff and nurses are attentive and kind and always treat their residents with the highest levels of care and dignity.
The
support staff/management are also excellent and very efficient and keep me well informed of anything as and when required. My mom has had several trips to the hospital over the years due to various illnesses and the staff have always reacted quickly and efficiently in ensuring she receives appropriate medical attention.
I cannot speak highly enough of Newbury Manor and the staff and management there and would not hesitate to recommend them.

Reply from Milly Salmon, Administrator at Newbury Manor Nursing Home

Thank you for your kind words. We are glad to hear you are happy with the care delivered to your loved one. It is a pleasure to look after your mom, thank you from all the staff at Newbury Manor Care Home.

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Review from Faye S (Niece of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Newbury Manor Nursing Home have cared for my uncle for the last 5 years following a deterioration with Parkinson's Disease and Dementia. During this time he was treated with dignity, care and love by the carers, managers and the administration team, who adored him. He became part of their
family and equally, the staff were his family in his eyes. The activities team who came in every week to entertain the staff were brilliant. In my uncle's early days, he loved to join in. The team also made us as a family feel very welcome, nothing was ever a problem. I would highly recommend Newbury Manor, thank you from the bottom of our hearts.

Reply from Millie Salmon, Administrator at Newbury Manor Nursing Home

Thank you for your kind words, all of the staff at Newbury appreciate your positive feedback. It was a pleasure to look after your uncle for the past 5 years.

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Review from Andrew P (Son of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Newbury Manor Nursing Home have shown kindness and compassion to my mother following her devastating stroke four years ago. They have also shown the same qualities to myself and other family members. My mother was made comfortable and treated with care and respect. All staff have genuine
concern and respect for the residents.
I would like to thank all at Newbury Manor for making a difficult time as comfortable as possible.

Reply from Millie Salmon, Administrator at Newbury Manor Nursing Home

We deeply appreciate your positive feedback, it was a pleasure looking after your mum. Many thanks from all the staff at Newbury Manor Nursing Home.

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Review from L D (Daughter of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was discharged from hospital to Newbury Manor. During this time, she was treated with dignity and care, all the staff were very welcoming and communicated well with us as a family. Staff went above and beyond for my mother and I would recommend this home to anyone looking for a placement.

Reply from Millie Salmon, Administrator at Newbury Manor Nursing Home

We deeply appreciate your positive feedback, we always try our best and are always willing to learn by our mistakes. The management team are always available to listen and would like to continue to enhance everyone's wellbeing. Many thanks all the staff at Newbury Manor Nursing Home.

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Review from Y P (Niece of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

As there is not always staff to speak to about my Uncle and my visit are not frequent due to distance it would be good to have a book in his room that can update you as to his welfare.
Due to Data Protection Act obviously nothing sensitive, just he had a good day today or he needs some new pyjamas
or things like that.
Also, I would like to see a chart to see how many times a day he is changed and checked on. It seems that every time someone visits there is a mad scramble to change him as he is wet through.

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Review from R H (Niece of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has been in Newbury Manor for some months now. The staff have shown great care and compassion towards him. I just wish we could get the social services sides of this sorted for him now as he is worrying regarding his funding.

Reply from Milly Salmon, Administrator at Newbury Manor Nursing Home

Thank you for your kind words from all staff and management at Newbury Manor.

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Review from James B (Son of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the overall care and support given to my mom. All staff are very polite and home is very comforting. Will definitely be recommending to family and friends who are looking for a lovely care home.

Reply from Milly Salmon, Administrator at Newbury Manor Nursing Home

Thank you for your kind words, they are much appreciated.

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Review from Lisbeth B (Daughter of Resident) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved into Newbury Manor from the hospital after a devastating stroke. Her final few days were made comfortable and as dignified as possible. For the brief time she was a resident, all of the staff were wonderful and provided an excellent quality of care and made myself and other family
members welcome during our visits.

Reply from Milly Salmon, Administrator at Newbury Manor Nursing Home

Thank you for your kind words, pleased you had a good experience with Newbury Manor.

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Review from Neil G (Son of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Massive improvement in my mom since she arrived from the hospital. The staff are very caring and friendly. Mom is eating and drinking lots more with the help of the staff. Thank you.

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Review from D R (Daughter of Resident) published on 18 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Newbury Manor Nursing Home to be extremely supportive in the care of my mother. Any issues have been handled swiftly and the communication from the nurses has been without fault. All staff are approachable and kind; this has given me much-needed reassurance during a very difficult time.

Reply from Sarah Newman, Administrator at Newbury Manor Nursing Home

Thank you for your kind words. We are glad to hear you were happy with the care delivered to your loved one.

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Review from J H (Resident) assisted by family/friend published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I get from the staff is wonderful, nothing is ever too much for them. I feel safe and the staff make sure I am tidy. I would tell anyone if they have need of care in a home for the short or long term. This home is well worth checking.

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Review from L G (Daughter of Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives is excellent, all staff are caring and nothing is too much trouble for them. Mum is bedridden but all her needs are catered for. As a 91-year-old she understands all that is done for her. The staff take time to talk to her and explain things. As she is also blind, her food
is presented to her with explanation to what it is and where on the plate each food item is.

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Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Newbury Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Newbury Manor Nursing Home is calculated as follows: ( (247 Excellents x 5) + (40 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 303 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newbury Manor Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (2)

Kam

Kam Kaur

Job Title: Home Manager

Joined: 2014

I am an ambitious, supportive and attentive Home manager, I have a lot of experience in handling challenging situations.


I enjoy helping my employer achieve their operational goals and supporting the team along the way.


I am comfortable and confident in supporting the team in achieving objectives.


I enjoy working at Newbury Manor and it is a pleasure to work with all the team.

Claire

Claire

Job Title: Senior Care Assistant

Joined: 2014

I have worked here as a care assistant since 2014, I became a senior care assistant shortly after.


I enjoy my job because I like to look after people, you gain a relationship with everybody that comes through the door. I hope to progress more here in the future.


It is important to me that all our residents are happy and well cared for, I believe myself and the team do a great job at that.


I go home happy knowing I have made someone's day.

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