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A range of nursing requirements can be sourced from Rushall, together with respite needs, from a talented and experienced team of hard-working professionals.
The centre is a purpose-built accommodation, meaning its interior and grounds are ideally suited to the daily lives of those in care and the staff who look after them.
Care Provided by Rushall Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
Length of Stay
- Permanent Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 39 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly care fees are generated on a person centred basis, utilising a system called DepenSys.
Contact Rushall Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Navigation Care Ltd
- Private Owned
Person in charge
- Phil Toomer-Smith(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
- Number of floors: 3
Room Information
- Single Rooms (27)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (1)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visiting policy relates to care ethos residents do not live in the workplace, work in their home' Rushall allows visitors at any time their residents would like to see them, whilst always acting in the residents best interests.
Parking
- Parking available onsite
Rushall Care Home Reviews (97)
Rushall Care Home has a Review Score of 9.9 (9.939) out of 10, based on 35 reviews in the last 2 years.
Over all time Rushall Care Home has 97 reviews.
The care from the staff whilst looking after my sister cannot be described in any other words than fantastic. All of our questions were answered. Behaviour was explained to me and everyone had time for us and my sister, who was the important one. From the entertainment kitchen staff, no stone was left unturned. A great team effort by everyone at the home. God bless you all.
Thank you so much for your lovely review, we truly appreciate you taking the time to share your kind words. It means a great deal to all of us here.
Care is second to none. All I can say in one word is brilliant.
Thank you so much for this review, this really means a lot to us here at Rushall Care Home. We're all about making people feel at home, and we're so glad that it comes through in our care delivery.
Our mother was made very welcome. She loved chatting to you all and interacting with everyone.It made a sad time more bearable, she misses her daily visits.
We appreciated how hard the carers worked and the younger carers need to apply their enthusiasm to the NHS!
The family are grateful for the care he received and kind words. To the Nurses who always answered our questions. Thanks to the carers who looked after us all on the last few days and nights. To the night sister who was there on his last night. She was very kind and patient with us all being there. Thankfully he passed away peacefully with his family by his side. It's just sad that you never knew what a genuinely lovely man he was.
Thank you so much for your very kind words, your family are our family especially more so when delivering end-of-life care. Your Dad is very much missed and we do always strive to offer the best care possible. My team and I really do appreciate leaving us a review to help future families who may need us.
All staff at the home are professional, caring from cleaning staff to management. Food is all freshly cooked and very appetizing. If I ever have to go into care I would hope it will be the same care home.
Thank you so much for your kind words and thoughtful review. It truly means a lot to my team and I. Providing a warm, safe, and supportive environment is at the heart of everything we do, and knowing that we have made a difference to your family is incredibly rewarding.
We are all very pleased with moms care and would highly recommend this care home.
Thank you so much for your kind words and thoughtful review. We sincerely appreciate your trust in us and your generous feedback. If there is anything we can do to further support you and your loved one, please don't hesitate to reach out.
After a number of falls it was obvious that my Mom was not safe at home on her own. After many hours of searching for the right place Rushall Nursing Home stood out from the rest.
The way the staff lined up and welcomed my Mom when she first arrived bought tears to my eyes.
Every single member of staff are Amazing and the care is off the scale Wonderful. The food is Fantastic and nothing is too much trouble.
The lounge is a lively hub with so much going on.
Mom got lucky by having a corner room with double aspect windows which has everything she could possibly want.
We have put in photos and items to make it feel like her old home which is totally encouraged.
I sleep easy now knowing Mom is Safe, warm and comfortable with 24/7 Wonderful Care.
Thank you from the Bottom of my Heart to every single member of Staff and to the Lovely resident black Labrador.
God Bless you All.
Thank you so much for your kind words and positive feedback! We truly appreciate you taking the time to share your experience. Our team is dedicated to providing compassionate and high-quality care, and it means the world to us to know that our efforts are making a difference. If there's ever...
The care that my mom is receiving is brilliant, angels, nothing is too much trouble. Excellent care. Excellent empathy.
Thank you so very much for your really kind words. My team and I always strive to deliver the very best care. I will pass on your amazing comments. Thank you so much.
My brother was a resident at Rushall Care Home for about two years. Unfortunately, he spent almost the entire time in bed and refused to mix with the other residents. The staff and I encouraged him to mix with the other residents but he flatly refused. The staff were very kind and attentive despite his sometimes obstinate ways. I cannot fault the care he received. He was given a large room and allowed to have his artwork around the walls. Perhaps the food could have been better but it is difficult to comment because he was very picky in what he ate.
Thank you so much for your very kind words, your family are our family especially more so when delivering end-of-life care. Your Brother is very much missed and we do always strive to offer the best care possible. My team and I really do appreciate leaving us a review to help future families who may need us.
Moved mom here hoping she would get some interaction with other residents and gain some enjoyment to her life as due to mobility issues and reliance on carers for everything at home her mood was very low. Unfortunately due to medical issues, this turned out not to be the case and she deteriorated much quicker than we thought or hoped. I cannot fault any of the team at Rushall in looking after her and keeping us as a family updated with her care. Sadly her end came quicker than we thought or hoped but we were supported all the way through and Mom was treated with the utmost respect prior to and after her passing. Sadly she did not get to enjoy the many activities and benefits this care home had to offer but I would not hesitate to recommend to other families this is a place with a big heart and people who work there care about the residents and their families.
Thank you so much for your very kind words your family is our family especially more so when delivering end-of-life care. We always strive to offer the best care possible.
I am a carer of a service user with learning difficulties, who resided at Rushall Care Home in December 2024. He was extremely poorly when he arrived there. The staff were brilliant with him and showed him respect and were extremely caring. He had medical issues that they dealt with extremely well. I really appreciated how they kept me informed of the severity of his condition, which mentally helps you prepare for the inevitable. The thing which I was most grateful for, was that they made two phone calls to me on the day that his breathing became delayed, which meant I was able to rush back in and be at his side when he took his last breaths and sadly passed. For this, I will be forever grateful. There were so many fantastic staff and unfortunately, I haven't got all of their names but remember two girls in particular and the brilliant Manager. Thank you so much to them all they are all a credit to the care home.
Thank you so very much for your amazingly kind words. We always strive to deliver the best care possible here at Rushall. My team and I are so very pleased that you are happy with the care being provided.
My aunt has been a resident here for fourteen months and her overall health and well-being has improved greatly. Her weight has increased and she joins in with all of the activities. She is much happier than when she was living alone and is always smiling when I visit her on a daily basis. I am told she enjoys all her food and she particularly enjoys activities with the children from the nursery. The staff are always kind and treat the residents with dignity.
Thank you so very much for your very kind review. I will pass on your lovely compliments to the whole team. Your family are our family too.
The staff are always so helpful and reassuring. The activities are amazing, there is always something going on for all the residents. They are always having a laugh and participating in things from exercises to bingo to sitting and enjoying singers there is something for everybody. Our friend is happy and settled which is the main thing, and in the bargain the food is excellent. A lovely homely atmosphere exists in this care home.
Thank you so very much for this lovely feedback, I will pass your kind thoughts over to my dedicated team. All the very best from my team and I here at Rushall Care Home.
Her care was amazing. We were always informed about moms' physical and mental health and wellbeing. Because the team spent time getting to know Mom, they were able to spot any changes and react accordingly. This meant that my sister and I were able to relax and enjoy time with Mom without any concerns.
From day one, Mom, ourselves, and our families were welcomed into the Rushall family.
Mom sadly passed away in October. The team were once again amazing. They not only cared for Mom during her final days but also cared for us. It was evident how much they loved and respected her.
Rushall is an amazing home run by incredibly caring, knowledgeable & loving people. Thank you, team Rushall for helping create such fabulous memories.
Thank you so very much for your amazingly kind review. I will pass on your wonderful compliments on to the whole team, we miss your mother (and your visits) very much. Our Rushall is not the same without you all.
Our mom lived at Rushall Care Home for the last two and a half years. Sadly she passed away in August aged 93 years. Right from day one we felt the love and care of this home. The staff are absolutely amazing in every aspect and my mom loved them all. Nothing is too much trouble and they not only look after the resident but their families as well. In Mom's last days, we were obviously heartbroken but the care and compassion shown to us was just outstanding. I would have no hesitation in recommending this Care Home 100% to anyone looking for a home for their loved ones. This is the gold standard of care which all Care Homes should be striving to achieve. Well done team Rushall.
Thank you so very much for your amazingly kind review. I will pass on your wonderful compliments on to the whole team, we miss your mother (and your visits) very much. Our Rushall is not the same without you all.
However, what marks this home out as exceptional is the staff. They could not have done more for the care of my Dad in his final few months. They made him feel safe, they made him laugh and they made his final days comfortable and dignified.
I would have no hesitation recommending this facility to anyone who needs to be looked after by wonderful people.
Thank you so very much for your really kind words. My team and I always strive to deliver the very best care. I will pass on your amazing comments. Thank you so much.
Mom spent the last 2 and a half years of her life in this brilliant home until she passed away on 7 July. I was consulted about her care throughout and she was always treated with dignity and respect. Everything was done in Mom's best interests so I was confident in the care she received. Visitors were always welcomed and made to feel at home. I will never be able to thank all the hardworking staff enough for the love and care she was given. They were just like her family for the time she spent here. I would highly recommend Rushall to anyone looking for a place for a loved one.
Thank you so much for your very kind words, your family are our family especially more so when delivering end-of-life care. Your Mom is very much missed and we do always strive to offer the best care possible. My team and I really do appreciate leaving us a review to help future families who may need us.
My sister was admitted as a palliative care patient. We were quite concerned about how she would deal with this but are grateful to say that, from the initial phone call with the manager, and throughout her care, every person that we have spoken to or met has been reassuring, informative, understanding and, above all, caring. Everyone has made the utmost effort to ensure that my sister was, comfortable, settled and at peace and has made us, as a family, feel very welcome and involved. I am extremely grateful for the outstanding care that she experienced in her final weeks and wouldn't hesitate to recommend Rushall Care Home.
Thank you so very much for this lovely feedback, I will pass your kind thoughts over to my dedicated team. All the very best from my team and I here at Rushall Care Home.
After seeing the care my uncle received here in 2021/2022 my auntie chose to come to this care home herself. Since arriving in January she has been cared for daily by the most polite and loving staff members and really enjoyed the Farm on Wheels day which really perked her up. I really can't thank the team enough for everything that you're doing for her and for even taking the time to make my children feel welcome and special every time we visit. A special shout out to one member of staff in particular who goes above and beyond for everyone who walks through the door and always has a colouring book and pens up her sleeve for when the kids come. Absolutely beautiful people. Thank you!
Thank you so very much for your amazingly kind review. I will pass on your wonderful compliments to the whole team.
Thoroughly pleasant experience. Staff helpful and polite, having provided a room and birthday refreshments for a dozen people. Everywhere and everything clean and hygienic. A pleasant atmosphere and ethos throughout made for an occasion to be remembered.
Thank you for leaving us this feedback. It's very much appreciated.
We would recommend the home to anyone considering a facility for a family member.
Thank you so very much for your kind words, my team and I are so pleased to hear that you liked the care being provided for your loved one.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 March 2026Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Rushall Care Home.
There are no upcoming events for Rushall Care Home.
Awards / Recognitions (1)
- 13 Mar 2018Recipient: Rushall Care Home
Accreditations
There are no accreditations posted yet for Rushall Care Home.
Meet the Team (17)

To be completed.

I am Phil Toomer-Smith the General Manager here at Rushall Care Home. I began my nursing career in 2006 at the University of Wolverhampton, and have since gained experience in Medical, Surgical, Trauma and Intensive care. I have a passion for delivering good palliative and dementia care services. Previous to nursing I worked in the tourism sector with airlines and hotels so I take customer service very seriously.
I have worked in the community with nursing homes for the last 10 years, starting as a nurse, through to deputy manager and general manager. I moved back to the Midlands in 2020 from the Channel Islands after working there for 7 years.
I enjoy developing my team and eagerly push training and education to ensure that the care delivered is up to date with current standards. I have continued with my education and since qualifying I have completed a BSc in nursing, a Diploma in nursing home management and a postgraduate Diploma in healthcare law and ethics.
I strive to lead a team of staff who enjoy their work and want to develop, as this will only benefit the care our residents receive.

Abi is our Deputy General Manager. Abi has been with us since September 2022 and qualified as an RNLD from Birmingham City University in 2019. This was due to supporting a friend through access to a nursing course and choosing to stay in nursing herself. Previous to nursing Abi has held various forms of employment including being a public house licensee and an NVQ sign-off. Abi gained her foundational clinical skills primarily in forensic psychiatric fields and found herself wanting to round off her skills further in all areas of nursing. Abi is driven to support and ease the burdens of living with complex care needs and supporting residents and their families through end-of-life care. Abi continues to drive quality improvement and positive change, by leading the nursing team and enhancing family communication here at Rushall. Since joining and leading care delivery here at Rushall Care Home Abi has formed strong therapeutic relations with all areas of the multidisciplinary team based here in Walsall.

Kirstie Leadbeater has been with us here at Rushall Care Home since 2022. She comes to us with a wealth of previous experience including hospitality and the care industry. Kirstie also brings her dog Jax to work to promote enhanced holistic care for our residents

Please may I introduce you to our new Clinical Lead Nurse Tracey? She has been with us since 2022 and has settled in so well. Tracey qualified from the University of Wolverhampton as an RGN in 2019, previous to this she was a hairdresser and a carer. Tracey always thought she wasn’t clever enough to go to University, but we are so very pleased that she did.

Hi, I’m John, I came to Rushall Care Home in 2020. I previously worked at Nicholl Food Group as a site maintenance manager. I had decided to take it easier and join Rushall to work 3 days a week with zero pressure. Who knew that I’d end up supporting the home through a whole home rejuvenation? If we aren’t throwing it out, we’re painting it or moving it, but I’m having a lot of fun. My brother works for one of our sister homes Woodgreen Nursing Home - Wednesbury now too.

My name is Michelle, I am the Head Chef here at Rushall, I have been here since 2002. I started in catering completing a YTS training scheme at Springfield Brewry in Wolverhampton. I moved on to Bilston College to complete numerous City and Guilds and ULCI pastry courses. I have previous waitressing skills and Duty Manager skills at Hilton Park. I never planned to stay here at Rushall, yet I have now been here 18 years and I am very happy here. I love interacting with the residents, providing meals which are warm and nutritious, on a style of home from home. My team and I prepare and serve meals for various dietary requirements, in a consistency which maintains safety and ensure the enjoyablilty of eating each day.

My name is Lynn, I have been here at Rushall for many years. I started as a carer in 1992, as the housekeeper was leaving I showed an interest in becoming the new Head Housekeeper. I have been completing this role for 5-6 years now. I lead a team of 4 staff to ensure that the home is presented to its best ability. I like all aspects of my job, this includes making sure that the house is nice and clean and tidy. I particualry ensure the interaction with the residents and thier families.

I provided activities through Girl Guiding, I was a qualified leader for 10 years, mainly with Rainbows (5-7 years of age). I have previously worked within a residential home catering to the needs of EMI placement, I did this for four and half years while I was studying a BSc in Animal behavior and wildlife conservation. I fell in love with providing activity provision. I saw the job become available here at Rushall and love working here.Whilst working here at Rushall I was nominated for the West Midlands Care Association Excellence in Care. My favourite thing about my job is how unique each resident is and providing person centred support for each resident.

Hi Rushall, my name is Jennie and I have worked here at Rushall for 7 years now. I initially started as a carer, but I am now working as a nurses assistant and lead the care team.
I love working with residents and the families, thier needs are my first concern. Supporting my carers is next on my list. I enjoy delivering good palliative care, but do struggle with the emotional side of things.
I really enjoy working here at Rushall we have such a family atmosphere here. I could not recommend our home enough.

Hi, my name is Barbara, I started here at Rushall in 2003. I have always worked in care, I always work to my best ability, providing care with love. I enjoy meeting new people, laughing with residents and having a joke

Hi all, I’ve worked here at Rushall since 2015, before that I worked as a community carer for 3 years. I have also worked as a private 1:1 carer, for around 10 years. I love to learn and have my NVQ2 and 3, Dementia level 2 and medication qualifications. I love my job and do my best to keep all the residents safe and happy. Working at Rushall is like my second family.

Hi all, my name is Sam, I’m 28 and I started here at Rushall in 2016. Family is very important me, and I have previously studied childcare. I love Rushall very much, I eagerly returned after my maternity leave. Having my little boy means that I can only work once a week, and extra when I can. I treat all of the residents as my own family. I am very bubbly, even after a long night shift.

Hi all, I’ve worked here at Rushall since 2017, previously to working here I’ve been a support worker with people who have learning difficulties. Working at Rushall is close to my own family home, and perfect for doing the school run with my kids. I enjoy every day, helping residents and supporting end of life care. When my children are older, I intend on climbing the career ladder as I love to train and expand on my knowledge.

Hi, I’m Katy, I’m 17 years old, at the moment I’m exploring future career ideas and really fancy working in healthcare. I have friends and family who work here. The General Manager Phil gave me the opportunity to start in a bank position, I have now been given contracted hours. I would like to think that I might become a nurse. Watch this space.

Hi, my name is Tracy, I started here at Rushall as a carer in November 2019, I have worked as a carer for over 14 years now. I love my job and my residents, especially keeping them happy and safe through this global covid pandemic. We are one big happy family.

My name is Sandra, I’ve been working here at Rushall since February 2020, exactly a year now. Before working here I was an RMN/EMN, I started my nurse training in 1979 at St Matthews in Burntwood, I continued to work at St Matthews and the George Bryan centre after I qualified. I retired in 2016 but got bored. When I saw a vacancy here at Rushall I eagerly applied and was successful. I really love working here, meeting the residents and staff and having a good time.
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