Highwell House Nursing & Residential Care

32 Highwell Lane, Bromyard, HR7 4DG
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9.9 109 Reviews
  • Highwell House Nursing & Residential Care, Bromyard
Highwell House Nursing is proud to have once again been rated "Outstanding" by the CQC (July 2023).The home is situated in the picturesque market town of Bromyard enjoying fabulous views over the Froome valley.

The home is proud of its local reputation and the clinical expertise it provides.

Physiotherapy is offered to all residents which improves quality of life.

The home offers so many opportunities to engage in hobbies and interests and has excellent links with the local community. Highwell House has its own minibus with wheelchair access.

Highwell House has recently been awarded 'platinum status' for the prestigious Gold Standard Framework (GSF) for Palliative and End of life care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1600
  • Self-Funded Residential Dementia Care: £1400 – £1600
  • Self-Funded Nursing Care: £1400 – £1600
  • Self-Funded Nursing Dementia Care: £1400 – £1600
  • RESPITE Self-Funded Residential Care: £1400 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1595

Fees are agreed once the assessment has been completed. This ensure we understand and provide the right level of care and support.

These prices are only a guideline, please contact Highwell House Nursing & Residential Care to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Trudi Barnett (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (10)

Highwell House Nursing & Residential Care Reviews (109)

Total of 109, showing 21-40
9.9

Highwell House Nursing & Residential Care has a Review Score of 9.9 (9.908) out of 10, based on 21 reviews in the last 2 years. Over all time Highwell House Nursing & Residential Care has 109 reviews.

Overall Experience

  • 97
  • 12
  • 0
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Date Published

109
5
14
21
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Review from Alison F (Daughter of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Highwell House when she was very unwell as a result of an injury.
The professional, competent, kind and sympathetic care that my mother has received there has enabled her to regain her health and happiness, my mother loves living there.
Relatives are able to visit at any time
of day and we always feel welcome.
The home manager and deputy manager are proactive and accurately assess needs and plan appropriate care. All of the staff are excellent.
A new activity lead has been appointed and lots of extra activities are planned for the residents.

Reply from Trudi Barnett, Manager at Highwell House Nursing & Residential Care

Thank you so much for this wonderful review. I'm so pleased that Mum has improved after her injury and is now able to enjoy life to the fullest.

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Review from John C (Son of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb nursing home. My Mum arrived very unwell and now she is walking, eating, socialising and enjoying life. She is very happy here and feels safe.
All the staff are fantastic and warm and friendly. Mum has settled in very quickly and enjoys chatting with everyone and is completely at home. The management
team have been exceptional in looking after Mum and communicating with us. We could not have found a more caring and well-organised nursing home.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for this wonderful review. The progress your Mum has made, and is continuing to make is just fantastic. The whole team is incredibly proud of her. Thank you for all the support you show to not only Mum but to us as a team as well, it means everything to us. A pleasure to support you all.

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Review from Jennifer R (Daughter of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s the little things that matter. What a wrench leaving your marital home after a long happy marriage. Highwell House did an incredible job to make my father’s transition a happy one. The amazing chef and her team ensured he’d have the specific breakfast he’d always eaten. It’s also the fresh flowers
on the tables, the smiling greetings as staff pass by, the extra mile nurses and carers go to care for and befriend residents. It’s also night staff who carefully and quietly monitor all is well, the pride the cleaning staff take to refresh rooms, the gardener’s hard work to create well cared for outdoor spaces to enjoy. All these things added together with strong approachable leadership from the manger and deputy manager make Highwell House deserving of its outstanding status .

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

What a beautiful review, thank you from the bottom of our hearts, but really you should also be included on this list, as its the love and support from families that when working alongside the team members makes all the difference and creates a happy, safe and positive experience for our residents. Thank you.

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Review from Lynn C (Stepdaughter of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-father has been here just over twelve months and has had excellent care. The staff are all very friendly, helpful and attentive to my step-father's needs.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you for taking the time to write this review. I'm delighted your father has settled and is doing so well at Highwell House.

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Review from Wendy S (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum needed long-term care, her first choice was Highwell House as she knew the home as she had been a District Nurse in Bromyard many years ago and the home was part of her round. As a family, we couldn't ask for more. The staff are professional and caring to the whole family. I would highly recommend
Highwell.

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Review from B D (Wife of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of my scoring is 'good' after my relative has been in the Home for nearly two years. Almost all the staff are good at their various jobs and the residents are well looked after. Some of the residents who have poor mental capacity can be very awkward but are treated with sympathy and no anger, rather
than the opposite. The home itself is nicely furnished with plenty of public space and lovely views. It has a relaxed atmosphere, again helped by the staff who sometimes take time out to sit and talk to the residents. It is also amenable if one wants something extra and has refrigerator space for the little special foods which make such a difference to certain residents. The system for checking food intake and medicines runs smoothly. To be honest, what more could one want?

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Review from Francis J (Friend of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my old friend at Highwell House, I can't tell you what a pleasure it was to see how happy she was in such a friendly fun-filled atmosphere. The staff made me feel very welcome and as always we had a lovely time together in her beautiful home. I can't thank everyone enough for all they have
done for her.

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Review from Bronwen G (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent quite some time researching and visiting a few care homes around the Bromyard area, I was struggling to feel any felt right for Mum until I walked through the door of Highwell House Nursing Home and met the Home Manager. I knew immediately it was the right one for Mum, it has a home from
home feel and the room available for Mum was just lovely so pretty and cosy with an en-suite which was important, Mum moved in end of October and she loves it, shes settled really well and the staff are so kind and calm really lovely its always a pleasure to visit Mum and I now feel its a Home from Home, I know Mum is cared for 24/7 but also treated with the utmost respect and the manager organises so many lovely treats and trips out for the residents it an amazing place.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for this wonderful review, it means so much to us as a team. I could understand your anxieties about trying to find the right home for Mum, if it was my Mum I would be feeling exactly the same. I am so glad you came to us and that I could help to alleviate your worries and concerns. I agree, Mum has settled so well, she is incredible, and we are so grateful for all your support of not only Mum but of us as a team as well. Thank you.

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Review from Steve F (Son of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Dad decided he needed permanent care we found on our first contact with the home manager to be excellent.
Beautiful location, very clean and tidy, staff very friendly and helpful and according to dad the food is great!
Would recommend Highwell to anyone seeking a well run home.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you for this wonderful review. I'm delighted Dad has settled so well at Highwell House and that his decision to receive 24 hour care has been a positive one for him.

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Review from Tina H (Wife of Resident) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been resident at Highwell House since early December 2021 when he was booked in for a period of one week's respite care. Subsequently, it was recognised that he is in need of 24 hour a day nursing care and a room was made available to him.
As a family, we are all so happy with the professional
way in which he is treated, and the evident rapport which all the staff have with him - always patient and caring, always ready to jolly him along when necessary - even when, as sometimes happens, he presses his buzzer and says "Please can we have some tea and sandwiches!"
We are frequently welcomed to join the residents for a variety of events - the Queen's jubilee celebration this year being one which was so enjoyable with all the staff prepared to go the extra mile to ensure residents' inclusion.
I will be eternally grateful to all the staff at Highwell House, an absolute shining example to care homes everywhere.

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Review from Peter N (Husband of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent 10 days at Highwell House Nursing & Residential Care whilst I was having surgery. Her initial apprehension was quickly dispelled by the friendly and warm welcome which she experienced: both she and I were impressed at my being invited to stay with her for lunch on the first day as this
contributed to a smooth and gentle settling in process. Our daughters were equally impressed when they visited her. The staff were understanding and thoughtful in their care and encouraged her to join in the various activities and communicate with the other residents.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

I'm so glad that your wife had an enjoyable stay with us and that it afforded you the reassurance you needed whilst recovering from your own surgery. Many thanks for taking the time to write this review, as a team we really appreciate your wonderful feedback.

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Review from Kathy T (Daughter of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received was outstanding at Highwell House. She was treated with dignity and compassion by nurses and carers alike. I also stayed with my mum for the last few days of her life and the staff made sure that I was also cared for. In a nutshell, all staff at Highwell House are amazing.
They kept us informed about all Mum's pain relief and made sure that she was free from pain at all times. Excellent care.

Reply from Karen Rogers, Provider at Highwell House Nursing & Residential Care

Highwell House provides wonderful care but they excel when caring for people at the end of their life. It means so much to us to hear that you and your family felt so well supported.
We really appreciate you taking the time to write this review which I will share with the team. Thank you.

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Review from Luke K (Son of Resident) published on 27 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for over three years now. We are so pleased that we found Highwell House. Mum has been treated with care and dignity. As a family, we have peace of mind that Mum is being cared for in the best possible way. The staff are all professional and respectful. They managed admirably
throughout the pandemic.

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Review from Richard W (Husband of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had to leave another home due to poor care. Since she has been at Highwell House, we have been very impressed with the staff and the care she receives.
Covid has made things difficult, but both I and our children can relax knowing she is well looked after. It is great now things have relaxed
a bit now we can visit in the lounge.
Before the Covid issues the chef cooked a special meal for her birthday at the table, which was excellent. This is just one example of the team going the extra mile.
We are always greeted with smiles and made to feel welcome.
For someone suffering from dementia who cannot care for herself, I can't think of a better location.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for this wonderful review. Your wife is very special to all the team, and to care for her is a privilege. I'm so glad you can enjoy special times together.

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Review from Dan J (Son of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my Dad has dementia and Parkinson's, he remains bright and happy at Highwell, he loves all the attention and interaction with the staff. Both staff and management are lovely, they show great compassion and love towards Dad, yet continue to carry out an extremely difficult job. The service provided
is second to none. Thank you all.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much, we really appreciate you taking the time to write a review. Thank you for your kind words, it means the world to us.

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Review from R W (Daughter of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been living at Highwell House now for over a year, he has received and continues to receive the professional care he needs from a very supportive and loving care team. He’s thoroughly spoilt by all of the staff, and I feel they have become his extended family. The manager and her lovely team
work so hard not only to make Dad feel comfortable but to make him happy, reassured and safe. Throughout the pandemic, they have worked tirelessly to ensure all of the residents are protected but have also managed to keep us in contact via social media etc. Visiting is easy and never an issue, it’s always lovely to see dad and how he interacts with his carers in such a comfortable and relaxed way. Thanks to the manager and her hard working team Dad has settled very well into life at Highwell House, I am so grateful to them all.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for this fabulous review. Its sounds a cliché to say that Dad has become part of our family here at Highwell House, but the truth is he really has! We love and care for him as if he were a member of our own family. Your kindness and support means everything to us.

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Review from David F (Son of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Highwell House for nearly three years now and during that time I have nothing but praise for the help and support that staff at the home have given to her.
So much time and care is afforded to each of the residents at the home, to best meet their specific requirements.
My
mother recently celebrated a special birthday, and staff ensured that the day was memorable, making the effort to decorate her surroundings with personalised decorations. Mom really enjoyed her day.
I would have no hesitation in recommending Highwell House as a wonderful environment for a cherished loved one. It truly is a remarkable Home.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for this wonderful review. It was a genuine pleasure to help Mum celebrate her 'big' birthday! A fabulous day!

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Review from Lynn G (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was discharged from the hospital into Highwell House Nursing & Residential Care for her final days of care. She was well looked after and cared for by all the nursing staff. She was treated with respect and in a dignified way - until she succumbed to her illness and passed away.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you for taking the time to write this lovely review.

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Review from Cheryl K (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although Mum was only there for a few days, she was treated with care, respect and dignity. The staff were all wonderful, caring and kind. The home was also calm and peaceful.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for your lovely review. It was a privilege to care for Mum in her last few days. Our very best wishes to you all.

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Review from Jane E (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 9 months that my mum has been living at Highwell House Nursing & Residential Care, she has received the highest quality of care, adjusted to meet her individual needs as her dementia has progressed. Staff have had to manage a quite significant deterioration in her physical and mental capacity,
but have risen to each challenge and made the necessary adaptations to support mum in the best way possible. Led by a highly-skilled, experienced and dedicated manager, the staff team exude positivity, warmth, generosity of spirit and patience towards their residents. My family and I are very glad we placed mum at Highwell House.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

What a wonderful review, thank you so much for your warmth and kind words. Your support means the world to us.

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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Highwell House Nursing & Residential Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Highwell House Nursing & Residential Care is calculated as follows: ( (219 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 239 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highwell House Nursing & Residential Care is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Dec 2017

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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