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- Highwell House Nursing & Residential Care







Highwell House Nursing is proud to have once again been rated "Outstanding" by the CQC (July 2023).The home is situated in the picturesque market town of Bromyard enjoying fabulous views over the Froome valley.
The home is proud of its local reputation and the clinical expertise it provides.
Physiotherapy is offered to all residents which improves quality of life.
The home offers so many opportunities to engage in hobbies and...
Care Provided by Highwell House Nursing & Residential Care
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are agreed once the assessment has been completed. This ensure we understand and provide the right level of care and support.
The price(s) shown are provided by the care home. Contact Highwell House Nursing & Residential Care for full pricing details and T&Cs.
Contact Highwell House Nursing & Residential Care to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Herefordshire Care Homes
- Private Owned
Person in charge
- Trudi Barnett (Manager)
Local Authority / Social Services
Admission Information
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2014
- Number of floors: 2
Room Information
- Single Rooms (30)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (10)
Highwell House Nursing & Residential Care Reviews (112)
Highwell House Nursing & Residential Care has a Review Score of 9.9 (9.897) out of 10, based on 19 reviews in the last 2 years.
Over all time Highwell House Nursing & Residential Care has 112 reviews.
My dad has been in Highwell for just over two years following a major stroke. We managed to get him transferred there following a very stressful few weeks when he was discharged into a poor-quality care home from the hospital. The difference was huge. The care home manager sent us a photo of him on the terrace the day of his arrival; this was the first time in months had been dressed and in the fresh air. The location and building are great with beautiful views, there are regular activities but the main positive is the staff and their care, professionalism and warmth. My dad has struggled with adjusting to his stroke and a new way of life; the friendliness and the humour of the care staff have been a lifeline for both him and our family.
Thank you so much for this review, I appreciate you taking the time to write it. I'm delighted that your dad is now receiving the appropriate level of care that enables him to live well in a loving and caring environment. I am a strong advocate for family and staff being partners in a resident's...
Our uncle was only at the home for a few days receiving palliative care. We cannot express our gratitude or put into words how fantastic the staff were with our uncle. The care and personal support he and we as a family received during this difficult time was exceptional. All I can say is thank you from the bottom of our hearts.
Thank you so much for taking the time to write this lovely review. I'm so glad we could support both your uncle and yourselves during a period of time which was so difficult for you all as a family. Sending all our love and best wishes to you.
I cannot speak more highly of the home and the staff. My mother's room was bright and airy with lovely big windows, it was warm and homely and kept spotlessly clean. The communal facilities were excellent, with lovely furnishings, fresh flowers, and beautiful views across the open countryside. What really sets Highwell apart however is the amazing staff, nothing was too much trouble, the care they gave to my mother was exemplary and we (the family) were always warmly welcomed and looked after when visiting. There is clearly a culture of genuine care and compassion for the residents. Thank you Highwell House.
Thank you for this fabulous review. It was a privilege to be able to care for your mum, just when she needed us most. We could see how much you loved and cherished your mum and to be a part of her loving care was an honour for us. You were all wonderful, thank you for choosing Highwell House and entrusting us with your mum's care.
We recently attended a quiz night at Highwell and were very impressed by the place itself, the atmosphere and the staff. We sat in a modern and comfortable dining area with a mixture of residents and non-residents. It was so nice to see the staff interacting with the residents, having a joke with them and treating them as equals. The buffet was delicious and was provided by the cook who was obviously well thought of. All monies raised were to go towards activities for the residents and we were introduced to a new member of staff who would be organising those activities for them. It was a lovely evening, well-done everyone.
All the staff are fantastic and warm and friendly. Mum has settled in very quickly and enjoys chatting with everyone and is completely at home. The management team have been exceptional in looking after Mum and communicating with us. We could not have found a more caring and well-organised nursing home.
Thank you so much for this wonderful review. The progress your Mum has made, and is continuing to make is just fantastic. The whole team is incredibly proud of her. Thank you for all the support you show to not only Mum but to us as a team as well, it means everything to us. A pleasure to support you all.
It’s the little things that matter. What a wrench leaving your marital home after a long happy marriage. Highwell House did an incredible job to make my father’s transition a happy one. The amazing chef and her team ensured he’d have the specific breakfast he’d always eaten. It’s also the fresh flowers on the tables, the smiling greetings as staff pass by, the extra mile nurses and carers go to care for and befriend residents. It’s also night staff who carefully and quietly monitor all is well, the pride the cleaning staff take to refresh rooms, the gardener’s hard work to create well cared for outdoor spaces to enjoy. All these things added together with strong approachable leadership from the manger and deputy manager make Highwell House deserving of its outstanding status .
What a beautiful review, thank you from the bottom of our hearts, but really you should also be included on this list, as its the love and support from families that when working alongside the team members makes all the difference and creates a happy, safe and positive experience for our residents. Thank you.
My step-father has been here just over twelve months and has had excellent care. The staff are all very friendly, helpful and attentive to my step-father's needs.
Thank you for taking the time to write this review. I'm delighted your father has settled and is doing so well at Highwell House.
When Mum needed long-term care, her first choice was Highwell House as she knew the home as she had been a District Nurse in Bromyard many years ago and the home was part of her round. As a family, we couldn't ask for more. The staff are professional and caring to the whole family. I would highly recommend Highwell.
Most of my scoring is 'good' after my relative has been in the Home for nearly two years. Almost all the staff are good at their various jobs and the residents are well looked after. Some of the residents who have poor mental capacity can be very awkward but are treated with sympathy and no anger, rather than the opposite. The home itself is nicely furnished with plenty of public space and lovely views. It has a relaxed atmosphere, again helped by the staff who sometimes take time out to sit and talk to the residents. It is also amenable if one wants something extra and has refrigerator space for the little special foods which make such a difference to certain residents. The system for checking food intake and medicines runs smoothly. To be honest, what more could one want?
I visited my old friend at Highwell House, I can't tell you what a pleasure it was to see how happy she was in such a friendly fun-filled atmosphere. The staff made me feel very welcome and as always we had a lovely time together in her beautiful home. I can't thank everyone enough for all they have done for her.
Having spent quite some time researching and visiting a few care homes around the Bromyard area, I was struggling to feel any felt right for Mum until I walked through the door of Highwell House Nursing Home and met the Home Manager. I knew immediately it was the right one for Mum, it has a home from home feel and the room available for Mum was just lovely so pretty and cosy with an en-suite which was important, Mum moved in end of October and she loves it, shes settled really well and the staff are so kind and calm really lovely its always a pleasure to visit Mum and I now feel its a Home from Home, I know Mum is cared for 24/7 but also treated with the utmost respect and the manager organises so many lovely treats and trips out for the residents it an amazing place.
Thank you so much for this wonderful review, it means so much to us as a team. I could understand your anxieties about trying to find the right home for Mum, if it was my Mum I would be feeling exactly the same. I am so glad you came to us and that I could help to alleviate your worries and...
Beautiful location, very clean and tidy, staff very friendly and helpful and according to dad the food is great!
Would recommend Highwell to anyone seeking a well run home.
Thank you for this wonderful review. I'm delighted Dad has settled so well at Highwell House and that his decision to receive 24 hour care has been a positive one for him.
As a family, we are all so happy with the professional way in which he is treated, and the evident rapport which all the staff have with him - always patient and caring, always ready to jolly him along when necessary - even when, as sometimes happens, he presses his buzzer and says "Please can we have some tea and sandwiches!"
We are frequently welcomed to join the residents for a variety of events - the Queen's jubilee celebration this year being one which was so enjoyable with all the staff prepared to go the extra mile to ensure residents' inclusion.
I will be eternally grateful to all the staff at Highwell House, an absolute shining example to care homes everywhere.
My wife spent 10 days at Highwell House Nursing & Residential Care whilst I was having surgery. Her initial apprehension was quickly dispelled by the friendly and warm welcome which she experienced: both she and I were impressed at my being invited to stay with her for lunch on the first day as this contributed to a smooth and gentle settling in process. Our daughters were equally impressed when they visited her. The staff were understanding and thoughtful in their care and encouraged her to join in the various activities and communicate with the other residents.
I'm so glad that your wife had an enjoyable stay with us and that it afforded you the reassurance you needed whilst recovering from your own surgery. Many thanks for taking the time to write this review, as a team we really appreciate your wonderful feedback.
The care my mother received was outstanding at Highwell House. She was treated with dignity and compassion by nurses and carers alike. I also stayed with my mum for the last few days of her life and the staff made sure that I was also cared for. In a nutshell, all staff at Highwell House are amazing. They kept us informed about all Mum's pain relief and made sure that she was free from pain at all times. Excellent care.
We really appreciate you taking the time to write this review which I will share with the team. Thank you.
Mum has been a resident for over three years now. We are so pleased that we found Highwell House. Mum has been treated with care and dignity. As a family, we have peace of mind that Mum is being cared for in the best possible way. The staff are all professional and respectful. They managed admirably throughout the pandemic.
Covid has made things difficult, but both I and our children can relax knowing she is well looked after. It is great now things have relaxed a bit now we can visit in the lounge.
Before the Covid issues the chef cooked a special meal for her birthday at the table, which was excellent. This is just one example of the team going the extra mile.
We are always greeted with smiles and made to feel welcome.
For someone suffering from dementia who cannot care for herself, I can't think of a better location.
Thank you so much for this wonderful review. Your wife is very special to all the team, and to care for her is a privilege. I'm so glad you can enjoy special times together.
Dad has been living at Highwell House now for over a year, he has received and continues to receive the professional care he needs from a very supportive and loving care team. He’s thoroughly spoilt by all of the staff, and I feel they have become his extended family. The manager and her lovely team work so hard not only to make Dad feel comfortable but to make him happy, reassured and safe. Throughout the pandemic, they have worked tirelessly to ensure all of the residents are protected but have also managed to keep us in contact via social media etc. Visiting is easy and never an issue, it’s always lovely to see dad and how he interacts with his carers in such a comfortable and relaxed way. Thanks to the manager and her hard working team Dad has settled very well into life at Highwell House, I am so grateful to them all.
Thank you so much for this fabulous review. Its sounds a cliché to say that Dad has become part of our family here at Highwell House, but the truth is he really has! We love and care for him as if he were a member of our own family. Your kindness and support means everything to us.
Although my Dad has dementia and Parkinson's, he remains bright and happy at Highwell, he loves all the attention and interaction with the staff. Both staff and management are lovely, they show great compassion and love towards Dad, yet continue to carry out an extremely difficult job. The service provided is second to none. Thank you all.
Thank you so much, we really appreciate you taking the time to write a review. Thank you for your kind words, it means the world to us.
So much time and care is afforded to each of the residents at the home, to best meet their specific requirements.
My mother recently celebrated a special birthday, and staff ensured that the day was memorable, making the effort to decorate her surroundings with personalised decorations. Mom really enjoyed her day.
I would have no hesitation in recommending Highwell House as a wonderful environment for a cherished loved one. It truly is a remarkable Home.
Thank you so much for this wonderful review. It was a genuine pleasure to help Mum celebrate her 'big' birthday! A fabulous day!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 December 2017Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (7)
- 30 Jan 2026Recipient: Herefordshire Care Homes
- 30 Jun 2022Recipient: Highwell House Nursing & Residential Care
- 30 Jun 2021Recipient: Highwell House Nursing & Residential Care
Accreditations
There are no accreditations posted yet for Highwell House Nursing & Residential Care.
Meet the Team (0)
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