Highwell House Nursing & Residential Care

My dad has been in Highwell for just over two years following a major stroke. We managed to get him transferred there following a very stressful few weeks when he was discharged into a poor-quality care home from the hospital. The difference was huge. The care home manager sent us a photo of him on the terrace the day of his arrival; this was the first time in months had been dressed and in the fresh air. The location and building are great with beautiful views, there are regular activities but the main positive is the staff and their care, professionalism and warmth. My dad has struggled with adjusting to his stroke and a new way of life; the friendliness and the humour of the care staff have been a lifeline for both him and our family.

Our uncle was only at the home for a few days receiving palliative care. We cannot express our gratitude or put into words how fantastic the staff were with our uncle. The care and personal support he and we as a family received during this difficult time was exceptional. All I can say is thank you from the bottom of our hearts.

I cannot speak more highly of the home and the staff. My mother's room was bright and airy with lovely big windows, it was warm and homely and kept spotlessly clean. The communal facilities were excellent, with lovely furnishings, fresh flowers, and beautiful views across the open countryside. What really sets Highwell apart however is the amazing staff, nothing was too much trouble, the care they gave to my mother was exemplary and we (the family) were always warmly welcomed and looked after when visiting. There is clearly a culture of genuine care and compassion for the residents. Thank you Highwell House.

We recently attended a quiz night at Highwell and were very impressed by the place itself, the atmosphere and the staff. We sat in a modern and comfortable dining area with a mixture of residents and non-residents. It was so nice to see the staff interacting with the residents, having a joke with them and treating them as equals. The buffet was delicious and was provided by the cook who was obviously well thought of. All monies raised were to go towards activities for the residents and we were introduced to a new member of staff who would be organising those activities for them. It was a lovely evening, well-done everyone.

All the staff are fantastic and warm and friendly. Mum has settled in very quickly and enjoys chatting with everyone and is completely at home. The management team have been exceptional in looking after Mum and communicating with us. We could not have found a more caring and well-organised nursing home.

It’s the little things that matter. What a wrench leaving your marital home after a long happy marriage. Highwell House did an incredible job to make my father’s transition a happy one. The amazing chef and her team ensured he’d have the specific breakfast he’d always eaten. It’s also the fresh flowers on the tables, the smiling greetings as staff pass by, the extra mile nurses and carers go to care for and befriend residents. It’s also night staff who carefully and quietly monitor all is well, the pride the cleaning staff take to refresh rooms, the gardener’s hard work to create well cared for outdoor spaces to enjoy. All these things added together with strong approachable leadership from the manger and deputy manager make Highwell House deserving of its outstanding status .

My step-father has been here just over twelve months and has had excellent care. The staff are all very friendly, helpful and attentive to my step-father's needs.

When Mum needed long-term care, her first choice was Highwell House as she knew the home as she had been a District Nurse in Bromyard many years ago and the home was part of her round. As a family, we couldn't ask for more. The staff are professional and caring to the whole family. I would highly recommend Highwell.

Most of my scoring is 'good' after my relative has been in the Home for nearly two years. Almost all the staff are good at their various jobs and the residents are well looked after. Some of the residents who have poor mental capacity can be very awkward but are treated with sympathy and no anger, rather than the opposite. The home itself is nicely furnished with plenty of public space and lovely views. It has a relaxed atmosphere, again helped by the staff who sometimes take time out to sit and talk to the residents. It is also amenable if one wants something extra and has refrigerator space for the little special foods which make such a difference to certain residents. The system for checking food intake and medicines runs smoothly. To be honest, what more could one want?

I visited my old friend at Highwell House, I can't tell you what a pleasure it was to see how happy she was in such a friendly fun-filled atmosphere. The staff made me feel very welcome and as always we had a lovely time together in her beautiful home. I can't thank everyone enough for all they have done for her.

Having spent quite some time researching and visiting a few care homes around the Bromyard area, I was struggling to feel any felt right for Mum until I walked through the door of Highwell House Nursing Home and met the Home Manager. I knew immediately it was the right one for Mum, it has a home from home feel and the room available for Mum was just lovely so pretty and cosy with an en-suite which was important, Mum moved in end of October and she loves it, shes settled really well and the staff are so kind and calm really lovely its always a pleasure to visit Mum and I now feel its a Home from Home, I know Mum is cared for 24/7 but also treated with the utmost respect and the manager organises so many lovely treats and trips out for the residents it an amazing place.

Would recommend Highwell to anyone seeking a well run home.

I will be eternally grateful to all the staff at Highwell House, an absolute shining example to care homes everywhere.

My wife spent 10 days at Highwell House Nursing & Residential Care whilst I was having surgery. Her initial apprehension was quickly dispelled by the friendly and warm welcome which she experienced: both she and I were impressed at my being invited to stay with her for lunch on the first day as this contributed to a smooth and gentle settling in process. Our daughters were equally impressed when they visited her. The staff were understanding and thoughtful in their care and encouraged her to join in the various activities and communicate with the other residents.

The care my mother received was outstanding at Highwell House. She was treated with dignity and compassion by nurses and carers alike. I also stayed with my mum for the last few days of her life and the staff made sure that I was also cared for. In a nutshell, all staff at Highwell House are amazing. They kept us informed about all Mum's pain relief and made sure that she was free from pain at all times. Excellent care.

Mum has been a resident for over three years now. We are so pleased that we found Highwell House. Mum has been treated with care and dignity. As a family, we have peace of mind that Mum is being cared for in the best possible way. The staff are all professional and respectful. They managed admirably throughout the pandemic.

For someone suffering from dementia who cannot care for herself, I can't think of a better location.

Dad has been living at Highwell House now for over a year, he has received and continues to receive the professional care he needs from a very supportive and loving care team. He’s thoroughly spoilt by all of the staff, and I feel they have become his extended family. The manager and her lovely team work so hard not only to make Dad feel comfortable but to make him happy, reassured and safe. Throughout the pandemic, they have worked tirelessly to ensure all of the residents are protected but have also managed to keep us in contact via social media etc. Visiting is easy and never an issue, it’s always lovely to see dad and how he interacts with his carers in such a comfortable and relaxed way. Thanks to the manager and her hard working team Dad has settled very well into life at Highwell House, I am so grateful to them all.

Although my Dad has dementia and Parkinson's, he remains bright and happy at Highwell, he loves all the attention and interaction with the staff. Both staff and management are lovely, they show great compassion and love towards Dad, yet continue to carry out an extremely difficult job. The service provided is second to none. Thank you all.

I would have no hesitation in recommending Highwell House as a wonderful environment for a cherished loved one. It truly is a remarkable Home.