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- Highwell House Nursing & Residential Care







Highwell House Nursing is proud to have once again been rated "Outstanding" by the CQC (July 2023).The home is situated in the picturesque market town of Bromyard enjoying fabulous views over the Froome valley.
The home is proud of its local reputation and the clinical expertise it provides.
Physiotherapy is offered to all residents which improves quality of life.
The home offers so many opportunities to engage in hobbies and...
Care Provided by Highwell House Nursing & Residential Care
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are agreed once the assessment has been completed. This ensure we understand and provide the right level of care and support.
The price(s) shown are provided by the care home. Contact Highwell House Nursing & Residential Care for full pricing details and T&Cs.
Contact Highwell House Nursing & Residential Care to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Herefordshire Care Homes
- Private Owned
Person in charge
- Trudi Barnett (Manager)
Local Authority / Social Services
Admission Information
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2014
- Number of floors: 2
Room Information
- Single Rooms (30)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (10)
Highwell House Nursing & Residential Care Reviews (112)
Highwell House Nursing & Residential Care has a Review Score of 9.9 (9.897) out of 10, based on 19 reviews in the last 2 years.
Over all time Highwell House Nursing & Residential Care has 112 reviews.
Highwell House is a warm, welcoming home where the residents really are cared for. The staff are exceptionally kind and empathetic, considerate of the needs of the residents and of their loved ones who receive a smiling welcome every time they visit. Questions are answered fully and as the relative of a resident of some four years, I am indebted to all at Highwell.
Thank you so much for the lovely review, we really appreciate it.
All the staff at Highwell's have been extremely engaging and caring with my mum since day one and provided the family with the confidence that she was being very well looked after. The COVID situation has highlighted more than ever the professionalism of the home, putting the care and safety of the residents and staff first, which is how it should be. The caring profession and the people who work in it do not get the recognition that is deserved. Thank you for everything you do.
Thank you so much for this wonderful review. Your kind words really do make all the difference to us and I shall be sure to pass this on to the whole team.
We highly recommend Highwells. They have looked after our mother in a very dignified and caring way and attend to her every need. Staff are easy to talk to and listen whenever we need them. During the COVID pandemic, they have kept us informed on what is happening, and they have been as accessible as they can, putting the interests and safety of the residents and staff first, of course. My visit to see Mum a few weeks ago was a delight and so reassuring to see Mum relaxed and so well looked after. I can not think of anywhere else I would like to see Mum. Many thanks to you all.
Thank you so much for this lovely review. I'm so glad you had a wonderful visit with Mum recently, she is a very special member of the much loved Highwell family.
I congratulate Highwell staff and management for providing a safe environment for my mother and all residents. I have been kept advised during this worrying time. I’m comforted to know that my mother is being cared for in a safe and professional manner with special attention to her personal wellbeing as always. It certainly is a blessing to know my mother is surrounded by kindness and excellent care as always over the past two years.
Thank you so much for this wonderful review, it really is greatly appreciated.
I count myself very lucky to have been introduced to Highwell House. Throughout our time with Highwell, I have been greatly impressed with the standard of care that they provide. The whole team at Highwell demonstrates a blend of kindness, enthusiasm and efficiency that instils confidence and, importantly, trust. This is epitomised in the home manager whose unflagging dedication is remarkable. I have great respect for and am extremely grateful to everyone working at Highwell, never more so than during the current COVID-19 crisis.
What a fabulous review, thank you so much for this. It certainly has been testing times but I couldn't be more proud of the whole team. Thanks a million for taking the time to write a review for us.
From a very poorly lady, she has come to life at 91. She loves it there, and whilst it was a very difficult decision to put her in a home it was the best decision I ever made.
Her care is second to none. Every single member of staff goes 110% and having kept everyone safe during the current crisis leaves me speechless. I can’t believe they have managed to keep the home completely virus free. The amount of dedication all the staff must have put in is remarkable.
If I had to choose again, it would definitely be Highwell. Thank you, team Highwell; love you all.
It has been wonderful seeing Mum burst into life, she is an absolute pleasure to take care of. Thank you for the lovely review.
We cannot praise Highwell enough for the care given to Mum during her time with them, and the dignity and love show during her last days. As a family, we were supported and cared for, and we will never forget their kindness.
Thank you so much for taking the time to write this beautiful review, we send you all our love from everyone at Highwell House.
The rooms are always clean, and nothing is too much trouble. A difficult situation definitely made easier; by good management and caring staff.
A lovely review thank you. I am well aware of how difficult this situation can be but so glad you all feel reassured and settled.
Although I am not able to visit regularly when I do the resident for whom I have power of attorney for, seems happy, contented and well looked after. The staff seem very friendly and caring.
It's not nice having to put someone you love /cherish into a nursing home, but when it becomes apparent that's the only option left you have to find the perfect home for your loved ones. After visiting other homes Highwell House stood out way above the others. Friendly, approachable and caring were obvious traits from the staff. The other homes didn't give this feeling. The home itself was welcoming, warm, clean and it had a nice homely feel to it. Food is always served hot and varied and her room is clean. You can add personal items to your room to make them feel settled. The notice board show a variety of activities that they can participate in. The nurses/staff have been the same since we arrived, which shows stability and familiar faces to the patients, making them feel at ease. My grandmother doesn't seem to appreciate what a nice place Highwell House is due to her illness, but the important thing is, we know and we can relax knowing she's being well looked after.
That's a wonderful review, thank you so very much for taking the time and trouble to write it. I appreciate life is tough for your Grandma but she copes as best she can with this cruel illness. We all love her to bits and we're so very grateful that you chose Highwell House.
Sharing views with residents and other visitors, as well as personal observation, it's clear the home is run to a very very high standard.
Thank you so much for the lovely review, we genuinely thank you for taking the time to write this.
Always a warm and friendly welcome awaits me at Highwell House. Efficient and professional, but relaxed when it needs to be. I have watched the staff build a rapport with Dad at different emotional levels, from nursing care to light-hearted banter. Dad's room is always spotless and tidy, as are the shared areas. The social opportunities are managed well from shopping, dining, entertainment, to making Christmas cakes and fireworks.
What a fabulous review, thank you so much. It is our genuine pleasure to take care of your father. He is a very special part of Highwell House.
Dad was admitted to Highwell House in June 2019. He very quickly settled with the full support of all the staff. They are very friendly, caring and supportive in all his needs. Dad is encouraged to participate in all daily activities, but due to his dementia, has limited ability. Dad's placement in Highwell House is definitely the right care home for him and I would not want him to be anywhere else.
Thank you so much for your lovely review. It is an absolute pleasure to take care of your dad. He is a wonderful part of our Highwell family.
Very good. Room is lovely and the staff are very good.
Food excellent. Happy and well looked after.
Yes very happy.
The home is extremely well maintained throughout and they always offer a good choice of menu.
Thank you so much for your kind review, greatly appreciated.
The care in this home is fantastic. The nurses are lovely and the lengths they go to are amazing. We were chatting with my mum about when we used to go sailing and within a few days, there were pics on the group where they had taken her out on a boat. Another time we were chatting with her about the flowers she used to arrange in our childhood home and again I then saw pics on the group a few days later of mum having a load of fun doing flowers for the dining room. This home has transformed my mum's life, but incredibly also, that of my sister, father and I. We no longer stress about Mum as we know she is so well cared for.
What a fabulous review, thank you so much. To have Mum more settled, happier and engaging in everyday life means everything to us, but to know it has helped you as a family is very special and I'm so grateful for the lovely feedback.
The home feels very homely and all the staff go the extra mile to make every day special. The staff will try and arrange any special request they receive. It is a pleasure to attend any special event and a joy to see my mother happy and well cared for.
Thank you very much for the lovely review. It is an absolute pleasure to care for your mother and to embrace you both as part of our Highwell family.
Immediately made to feel very welcome and Dad has settled very well - much to our surprise. I think this is because all staff are friendly, accommodating and very caring, understanding Dad's needs.
Overall impression is very favourable.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 December 2017Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Highwell House Nursing & Residential Care.
There are no upcoming events for Highwell House Nursing & Residential Care.
Awards / Recognitions (7)
- 30 Jan 2026Recipient: Herefordshire Care Homes
- 30 Jun 2022Recipient: Highwell House Nursing & Residential Care
- 30 Jun 2021Recipient: Highwell House Nursing & Residential Care
Accreditations
There are no accreditations posted yet for Highwell House Nursing & Residential Care.
Meet the Team (0)
There are no Team Members posted yet.
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