Highwell House Nursing & Residential Care

32 Highwell Lane, Bromyard, HR7 4DG
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9.9 109 Reviews
  • Highwell House Nursing & Residential Care, Bromyard
Highwell House Nursing is proud to have once again been rated "Outstanding" by the CQC (July 2023).The home is situated in the picturesque market town of Bromyard enjoying fabulous views over the Froome valley.

The home is proud of its local reputation and the clinical expertise it provides.

Physiotherapy is offered to all residents which improves quality of life.

The home offers so many opportunities to engage in hobbies and interests and has excellent links with the local community. Highwell House has its own minibus with wheelchair access.

Highwell House has recently been awarded 'platinum status' for the prestigious Gold Standard Framework (GSF) for Palliative and End of life care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1600
  • Self-Funded Residential Dementia Care: £1400 – £1600
  • Self-Funded Nursing Care: £1400 – £1600
  • Self-Funded Nursing Dementia Care: £1400 – £1600
  • RESPITE Self-Funded Residential Care: £1400 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1595

Fees are agreed once the assessment has been completed. This ensure we understand and provide the right level of care and support.

These prices are only a guideline, please contact Highwell House Nursing & Residential Care to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Trudi Barnett (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (10)

Highwell House Nursing & Residential Care Reviews (109)

Total of 109, showing 61-80
9.9

Highwell House Nursing & Residential Care has a Review Score of 9.9 (9.908) out of 10, based on 21 reviews in the last 2 years. Over all time Highwell House Nursing & Residential Care has 109 reviews.

Overall Experience

  • 97
  • 12
  • 0
  • 0
  • 0

Date Published

109
5
14
21
88

Review from Cathy C (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I congratulate Highwell staff and management for providing a safe environment for my mother and all residents. I have been kept advised during this worrying time. I’m comforted to know that my mother is being cared for in a safe and professional manner with special attention to her personal wellbeing
as always. It certainly is a blessing to know my mother is surrounded by kindness and excellent care as always over the past two years.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for this wonderful review, it really is greatly appreciated.

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Review from Alexander H (Son of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I count myself very lucky to have been introduced to Highwell House. Throughout our time with Highwell, I have been greatly impressed with the standard of care that they provide. The whole team at Highwell demonstrates a blend of kindness, enthusiasm and efficiency that instils confidence and, importantly,
trust. This is epitomised in the home manager whose unflagging dedication is remarkable. I have great respect for and am extremely grateful to everyone working at Highwell, never more so than during the current COVID-19 crisis.

Reply from Trudi Barnett, Registered Manager at Highwell House Nursing & Residential Care

What a fabulous review, thank you so much for this. It certainly has been testing times but I couldn't be more proud of the whole team. Thanks a million for taking the time to write a review for us.

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Review from Caryl A (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highwell has looked after my mum so well in the 12-months she’s been living there.
From a very poorly lady, she has come to life at 91. She loves it there, and whilst it was a very difficult decision to put her in a home it was the best decision I ever made.
Her care is second to none. Every single
member of staff goes 110% and having kept everyone safe during the current crisis leaves me speechless. I can’t believe they have managed to keep the home completely virus free. The amount of dedication all the staff must have put in is remarkable.
If I had to choose again, it would definitely be Highwell. Thank you, team Highwell; love you all.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

It has been wonderful seeing Mum burst into life, she is an absolute pleasure to take care of. Thank you for the lovely review.

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Review from J D (Daughter of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise Highwell enough for the care given to Mum during her time with them, and the dignity and love show during her last days. As a family, we were supported and cared for, and we will never forget their kindness.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for taking the time to write this beautiful review, we send you all our love from everyone at Highwell House.

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Review from L V (Daughter-in-law of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having a relative put into a nursing home is not a procedure that is easy but my husband and I were very surprised at the excellent care and attention my father-in-law has been shown. Visiting friends and relatives are made very welcome.
The rooms are always clean, and nothing is too much trouble.
A difficult situation definitely made easier; by good management and caring staff.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

A lovely review thank you. I am well aware of how difficult this situation can be but so glad you all feel reassured and settled.

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Review from A F (Power of Attorney of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I am not able to visit regularly when I do the resident for whom I have power of attorney for, seems happy, contented and well looked after. The staff seem very friendly and caring.

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Review from John C (Grandson of Resident) published on 17 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's not nice having to put someone you love /cherish into a nursing home, but when it becomes apparent that's the only option left you have to find the perfect home for your loved ones. After visiting other homes Highwell House stood out way above the others. Friendly, approachable and caring were
obvious traits from the staff. The other homes didn't give this feeling. The home itself was welcoming, warm, clean and it had a nice homely feel to it. Food is always served hot and varied and her room is clean. You can add personal items to your room to make them feel settled. The notice board show a variety of activities that they can participate in. The nurses/staff have been the same since we arrived, which shows stability and familiar faces to the patients, making them feel at ease. My grandmother doesn't seem to appreciate what a nice place Highwell House is due to her illness, but the important thing is, we know and we can relax knowing she's being well looked after.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

That's a wonderful review, thank you so very much for taking the time and trouble to write it. I appreciate life is tough for your Grandma but she copes as best she can with this cruel illness. We all love her to bits and we're so very grateful that you chose Highwell House.

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Review from L A (Next of Kin) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great effort goes into the care for my friend, particularly regarding her aversion to personal care where they continually look at ways to make it more acceptable with as little stress as possible for her.
Sharing views with residents and other visitors, as well as personal observation, it's clear
the home is run to a very very high standard.

Reply from Trudi Barnett, Registered Manager at Highwell House Nursing & Residential Care

Thank you so much for the lovely review, we genuinely thank you for taking the time to write this.

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Review from Leanne R (Daughter of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm and friendly welcome awaits me at Highwell House. Efficient and professional, but relaxed when it needs to be. I have watched the staff build a rapport with Dad at different emotional levels, from nursing care to light-hearted banter. Dad's room is always spotless and tidy, as are the
shared areas. The social opportunities are managed well from shopping, dining, entertainment, to making Christmas cakes and fireworks.

Reply from Trudi Barnett, Registered Manager at Highwell House Nursing & Residential Care

What a fabulous review, thank you so much. It is our genuine pleasure to take care of your father. He is a very special part of Highwell House.

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Review from B W (Daughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was admitted to Highwell House in June 2019. He very quickly settled with the full support of all the staff. They are very friendly, caring and supportive in all his needs. Dad is encouraged to participate in all daily activities, but due to his dementia, has limited ability. Dad's placement in
Highwell House is definitely the right care home for him and I would not want him to be anywhere else.

Reply from Trudi Barnett, Registered Manager at Highwell House Nursing & Residential Care

Thank you so much for your lovely review. It is an absolute pleasure to take care of your dad. He is a wonderful part of our Highwell family.

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Review from M L (Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Room is lovely and the staff are very good.

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Review from N L (Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food excellent. Happy and well looked after.

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Review from E F (Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Yes very happy.

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Review from I L (Son of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at the home has been very caring towards my parents. They are encouraged to join in the numerous activities and events offered. They are always treated with the utmost respect.
The home is extremely well maintained throughout and they always offer a good choice of menu.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for your kind review, greatly appreciated.

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Review from Robert W (Son of Resident) published on 23 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care in this home is fantastic. The nurses are lovely and the lengths they go to are amazing. We were chatting with my mum about when we used to go sailing and within a few days, there were pics on the group where they had taken her out on a boat. Another time we were chatting with her about the
flowers she used to arrange in our childhood home and again I then saw pics on the group a few days later of mum having a load of fun doing flowers for the dining room. This home has transformed my mum's life, but incredibly also, that of my sister, father and I. We no longer stress about Mum as we know she is so well cared for.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

What a fabulous review, thank you so much. To have Mum more settled, happier and engaging in everyday life means everything to us, but to know it has helped you as a family is very special and I'm so grateful for the lovely feedback.

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Review from V S (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home feels very homely and all the staff go the extra mile to make every day special. The staff will try and arrange any special request they receive. It is a pleasure to attend any special event and a joy to see my mother happy and well cared for.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you very much for the lovely review. It is an absolute pleasure to care for your mother and to embrace you both as part of our Highwell family.

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Review from J D (Daughter of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has only been a resident for just over three weeks, but my initial impression is excellent.
Immediately made to feel very welcome and Dad has settled very well - much to our surprise. I think this is because all staff are friendly, accommodating and very caring, understanding Dad's needs.
Overall
impression is very favourable.

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Review from M A (Daughter of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home exceeded all our expectation as a nursing home for our father. The staff were delightful at all times.

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Review from Diane B (Daughter of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for about 6 weeks receiving palliative care. The staff all treated her kindly and with dignity. Their care was second none. She had a lovely en-suite room with a superb view over the fields and hills. I wouldn't hesitate to recommend Highwell House.

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Review from Claire L (Daughter of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highwell House provides a very high quality of care delivered with the utmost kindness and respect. I thoroughly recommend it.

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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Highwell House Nursing & Residential Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Highwell House Nursing & Residential Care is calculated as follows: ( (219 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 239 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highwell House Nursing & Residential Care is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Dec 2017

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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