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- Highwell House Nursing & Residential Care







Highwell House Nursing is proud to have once again been rated "Outstanding" by the CQC (July 2023).The home is situated in the picturesque market town of Bromyard enjoying fabulous views over the Froome valley.
The home is proud of its local reputation and the clinical expertise it provides.
Physiotherapy is offered to all residents which improves quality of life.
The home offers so many opportunities to engage in hobbies and...
Care Provided by Highwell House Nursing & Residential Care
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are agreed once the assessment has been completed. This ensure we understand and provide the right level of care and support.
The price(s) shown are provided by the care home. Contact Highwell House Nursing & Residential Care for full pricing details and T&Cs.
Contact Highwell House Nursing & Residential Care to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Herefordshire Care Homes
- Private Owned
Person in charge
- Trudi Barnett (Manager)
Local Authority / Social Services
Admission Information
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2014
- Number of floors: 2
Room Information
- Single Rooms (30)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (10)
Highwell House Nursing & Residential Care Reviews (112)
Highwell House Nursing & Residential Care has a Review Score of 9.9 (9.897) out of 10, based on 19 reviews in the last 2 years.
Over all time Highwell House Nursing & Residential Care has 112 reviews.
Mum was discharged from the hospital into Highwell House Nursing & Residential Care for her final days of care. She was well looked after and cared for by all the nursing staff. She was treated with respect and in a dignified way - until she succumbed to her illness and passed away.
Thank you for taking the time to write this lovely review.
Although Mum was only there for a few days, she was treated with care, respect and dignity. The staff were all wonderful, caring and kind. The home was also calm and peaceful.
Thank you so much for your lovely review. It was a privilege to care for Mum in her last few days. Our very best wishes to you all.
We chose Highwell House Nursing & Residential Care for my husband who is now a resident purely for the professionalism and quality of the care staff and we have not been disappointed. All care staff have excellent nursing skills but also show great kindness understanding care and support not just for residents but for their families.. much needed, helping everyone come to terms with this great change in all their lives. I have no hesitation in recommending Highwell House Care Home to anyone who has come to the time in their lives when professional help and care is needed.
Thank you so much for this lovely review, your support is so greatly appreciated.
In the 9 months that my mum has been living at Highwell House Nursing & Residential Care, she has received the highest quality of care, adjusted to meet her individual needs as her dementia has progressed. Staff have had to manage a quite significant deterioration in her physical and mental capacity, but have risen to each challenge and made the necessary adaptations to support mum in the best way possible. Led by a highly-skilled, experienced and dedicated manager, the staff team exude positivity, warmth, generosity of spirit and patience towards their residents. My family and I are very glad we placed mum at Highwell House.
What a wonderful review, thank you so much for your warmth and kind words. Your support means the world to us.
Our mother reluctantly went to Highwell House Nursing & Residential Care for nursing care in the remaining weeks of her life. Despite the shortness of her time there, the staff's cheerful manner and gentle persuasion resulted in her forming close relationships which helped ease her final days. As a family, we all felt that they had got to know her, met her health, emotional and spiritual needs, and supported us all through what was an immensely difficult time. All the staff are consummate professionals and Highwell sets the standards others should strive to achieve.
Thank you so much for this lovely review, it really does mean a lot to the whole team. Although we only got to know Mum at the end stage of her life, her strength of character and desire to remain as independent as possible really did shine through, a truly remarkable lady. Thank you for entrusting us with Mum's care.
Highwell is outstanding and it is very evident why this is so with the manager, clearly both ‘holding’ and ‘passing' the baton of her leadership to the rest of her team at all times. This is difficult to do well and doing so in the most challenging of times is even more of an achievement.
I have never seen the 6 Cs, values essential to compassionate care, demonstrated in such abundance - Care, Compassion, Competence, Communication, Courage and Commitment.
Thank you so much for looking after Dad as well as Mum and us.
Thank you for such a wonderful review. I’m so glad as a family you took the brave decision to ask for help. That first step is often the most difficult, but you trusted us to take care of your Dad at Highwell House and I’m so pleased that it proved to be the right decision for you. It’s essential...
During the current pandemic, the staff have always acted ahead of local health guidance and implemented policies to help protect all residents.
Thank you.
Thank you so much for taking the time to write this fabulous review. Keeping our residents safe and well, whilst striking a balance with enabling residents to live their lives, and keeping all-important contact with their loved ones has been our priority. Your mum is an incredibly strong and thoughtful lady, a genuine pleasure to take care of.
My mom was treated with the utmost care, patience, dignity and compassion throughout her time at Highwell House, despite her worsening dementia and sometimes challenging behaviours. Every member of the wonderful team, from domestic staff, activity coordinators, care assistants, nurses, and Care Manager made Mom feel part of their family and couldn't do enough for her. They soon got to know Mom's character and took the time to engage in activities that she could take part in, particularly singing and chatting/laughing, even scoring a goal prior to the Euro final as part of the resident penalty shootouts. The outstanding care I evidenced for my mom was also extended to me and my family. I was in constant communication with the care manager who replied to my calls and emails at very unsociable hours to put my mind at rest and always facilitated visits and FaceTime calls. If you are looking for a nursing home, do not look anywhere else. This is the best there is!
Wow! This is the most fabulous review! Thank you so very much for taking the time to write it. This sums up Highwell House and our ethos so beautifully. Thank you. I can't begin to tell you what a huge privilege it was to care for your mum. I know how precious she was to you and all your family, I...
Fantastic nursing home with wonderful staff. My nana had a wonderful end to her life as did my grandfather both at Highwell. Nothing was too much trouble for the staff I cannot recommend them highly enough.
Thank you so much for this wonderful review, as a team we really do appreciate you taking the time to write this. We all adored your nana, she lived her life with so much fun and joy right to the very end of her life. Lots of love to you all.
My mum spent her last 5 weeks with team Highwell and every member of that team treated her with love, care, respect and dignity. My mum thoroughly enjoyed every day and there was laughter mixed with professional excellence. The communication and compassion with the family were honest and caring. Thank you team Highwell.
Thank you for this lovely review. I can honestly say your mum filled Highwell House with love, light and laughter. Despite being with us for only a short period of time, she filled each of her last days with fun, and that was a testament to her wonderful personality. Lots of love to you and all the family.
My father went to Highwell House for the last two weeks of his life. The care, consideration and kindness shown to him was amazing and I will be forever grateful to the staff at Highwell.
Thank you so much for this lovely review, it was a privilege to take care of your father at the end of his life.
I cannot fault Highwell House as they are simply a wonderful team.
Thank you Highwell House.
Thank you for this wonderful review, it really is a great pleasure to take care of your very dear Mum.
I don't get a chance to see Grandma as often as I'd like to and it's been especially difficult during the last year with the Covid pandemic. However any fears I may have had regarding her wellbeing or any loneliness at not seeing family were truly dispelled when I visited her. You really could tell how well she'd been looked after both physically and mentally! Top marks to all the staff, Highwell House is a truly wonderful place to call home.
Such a wonderful home. My friend is really happy there. The level of care and attention to detail in making sure she has a great quality of life are outstanding. This past year has been so stressful for everyone but we’ve always been made to feel completely at ease and supported by the home at all times.
I can't comment personally on all the services provided as I haven't been able to judge for myself but, based on Aunty's feedback, I'm happy to give this review.
All the team have always been very friendly and helpful whenever I've had to contact them about general issues like providing more clothes or buying my Aunt her newspaper. We were all delighted that (prior to Covid), my Aunt achieved a lifelong ambition of going horse riding!
What more could you want in old age?!
Mum is so well looked after by all the team - cannot praise the staff highly enough.
With the pandemic restrictions, we have always been well informed of all the measures being taken to make sure our loved ones are safe and it is wonderful that we are able to use WhatsApp to see and speak to Mum.
Thank you all at Highwell for the superb care you give.
Thank you so much for this wonderful review, we all appreciate your kind and supportive words
I cannot praise Highwell House enough. Mum has been cared for with such kindness and dignity since moving in just over a year ago, ensuring her every need is catered for. I applaud management and staff for their dedication in keeping Highwell House safe over the last few months and keeping us informed of events and measures being taken. We have been able to keep in touch with Mum by phone, WhatsApp and, under current restrictions, visits, which has been a great comfort. We have been shown such compassion by management and staff and know they will always go above and beyond to ensure the safety and wellbeing of everyone at Highwell House.
Thank you so much for this wonderfully kind review. Looking after your Mum is an absolute pleasure. We all care for her so deeply, and want to also thank you as a family for always being so supportive.
With a makeshift marquee, we have been able to see dad even though not as often as we would. However, we understand the need to keep him safe. My only concern is that now it is becoming cold this will no longer be feasible and he needs to continue to see us and for us to see him. I am sure that plans are being put into action as Highwell House fully understand our needs and the necessary safety issues. Every member if staff deserve a medal. Thank you.
I can’t say enough that can convey the hard work, commitment and love that I’ve witnessed at Highwell House. My dad has been looked after with care, dignity and unwavering good humour for the last two years. Covid has been hard for everyone, including families of the residents who miss the physical hugs and hand holding but the support we have been offered is a testament to the wonderful staff and leadership. Thankyou Highwell House.
Thank you so much for this fabulous review. Receiving such lovely comments really does mean the world to us and gives us all a wonderful boost.
Before the pandemic, I had great respect for all staff at Highwell House, but they have excelled themselves in the care the residents have received during this difficult time. Contact with residents' families and carers has been enabled to the best of the management and staff's ability, within the constraints of government guidelines. I have been able to pre-book visits outside, had phone calls and video calls. The care is second to none!
Thank you so much, what a lovely review. This really does mean a lot to the whole team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 December 2017Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Highwell House Nursing & Residential Care.
There are no upcoming events for Highwell House Nursing & Residential Care.
Awards / Recognitions (7)
- 30 Jan 2026Recipient: Herefordshire Care Homes
- 30 Jun 2022Recipient: Highwell House Nursing & Residential Care
- 30 Jun 2021Recipient: Highwell House Nursing & Residential Care
Accreditations
There are no accreditations posted yet for Highwell House Nursing & Residential Care.
Meet the Team (0)
There are no Team Members posted yet.
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