Highwell House Nursing & Residential Care

32 Highwell Lane, Bromyard, HR7 4DG
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9.9 109 Reviews
  • Highwell House Nursing & Residential Care, Bromyard
Highwell House Nursing is proud to have once again been rated "Outstanding" by the CQC (July 2023).The home is situated in the picturesque market town of Bromyard enjoying fabulous views over the Froome valley.

The home is proud of its local reputation and the clinical expertise it provides.

Physiotherapy is offered to all residents which improves quality of life.

The home offers so many opportunities to engage in hobbies and interests and has excellent links with the local community. Highwell House has its own minibus with wheelchair access.

Highwell House has recently been awarded 'platinum status' for the prestigious Gold Standard Framework (GSF) for Palliative and End of life care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1600
  • Self-Funded Residential Dementia Care: £1400 – £1600
  • Self-Funded Nursing Care: £1400 – £1600
  • Self-Funded Nursing Dementia Care: £1400 – £1600
  • RESPITE Self-Funded Residential Care: £1400 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1595

Fees are agreed once the assessment has been completed. This ensure we understand and provide the right level of care and support.

These prices are only a guideline, please contact Highwell House Nursing & Residential Care to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Trudi Barnett (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (10)

Highwell House Nursing & Residential Care Reviews (109)

Total of 109, showing 1-20
9.9

Highwell House Nursing & Residential Care has a Review Score of 9.9 (9.908) out of 10, based on 21 reviews in the last 2 years. Over all time Highwell House Nursing & Residential Care has 109 reviews.

Overall Experience

  • 97
  • 12
  • 0
  • 0
  • 0

Date Published

109
5
14
21
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Review from Don C (Husband of Resident) published on 14 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highwell House is a very special place. All staff are friendly, caring and go above and beyond to make sure the residents and visitors are looked after in a friendly and professional way. The accommodation is to a very high standard very homely bright and very relaxed the bedrooms are also to a high
standard clean and airy . The food is excellent great choices and freshly cooked. Activities for the residents are enjoyable with all encouraged to join in. Highwell is a very good run place from the managers to cleaners and laundry which is always clean and fresh. Thank you Highwell for looking after my wife so well.

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Review from Janet W (Wife of Resident) published on 5 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is beautifully furnished, having a cosy, happy, yet calming atmosphere. It's like being welcomed into a friend's home. The cleanliness and attention to detail throughout is a joy. The friendly, welcoming staff work together to provide a comfortable, safe home for my husband to call his home.
Care is always given with patience, respect and dignity. Mealtimes offer great choices, excellent quality and quantity. I note that the staff build a rapport with each person, always with a smile, that's what I think sets Highwell House "high" above others. They have given me the peace of mind, knowing that my husband is truly being cared for. Thank you.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thanks so much for this wonderful review. I'm delighted you and your husband are able to experience the homely ambiance and atmosphere that Highwell House has to offer, and that he is able to live in comfort and safety. We see you as part of the team helping to care and support your husband, your input is invaluable, thank you.

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Review from Janice T (Friend of Resident) published on 23 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited to attend a special birthday of a dear friend, so impressed with the welcome, the attentiveness of the staff, the food, the celebration, special details, but most of all the view. What an overall beautiful place.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you for your lovely review. It was wonderful to welcome you all to Highwell House to celebrate a very special birthday. Please come and visit us again.

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Review from Jan H (Cousin of Resident) published on 20 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way from the moment we arrived until when we left. The atmosphere was very good, the staff were exemplary, it was a joy to watch them all working as a team. When working I had experience of care homes in 4 counties, Highwell House in my Top 2.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

What a fabulous review! Thank you so much for taking the time to write this review for us. I'm delighted you had such a wonderful visit and that you were able to witness Team Highwell working so well together. Thank you.

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Review from Maureen M (Relative of Resident) published on 8 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and management are outstanding, they all take the utmost care of every need catered for, are very courteous to visitors, and nothing seems to be too much trouble. The nursing staff treat you like family. Sadly my best friend has spent her final days there and was treated amazingly well.
Lovely and clean all the time, with people popping in and out. Never left alone for long. If I ever need this kind of care, this is where I would choose to end my days. Thank you so much for your care and service.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for this lovely review. It was an absolute privilege to care for your best friend, I know how special she was to you. I'm so glad we could make her final days comfortable and peaceful. I will pass on your good wishes to the team, thank you, it means a lot to us.

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Review from G M (Daughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a caring nursing home, with good views of the windows most staff are helpful and friendly, could do with more staff to enable more time to sit and interact with clients, visitors welcomed with open arms and access to food and drinks.

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Review from Roger G (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident at Highwell House Nursing & Residential Care for some time and the team cared for her ever need. The level of care at Highwell House is exceptional and I would recommend the care home to anyone. I found the staff to be friendly and very professional towards my mother.

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Review from Dawn H (Friend of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highwell House Nursing & Residential Care is a home from home nursing and care facility set in the most beautiful setting.
The management and team members are so caring and empathetic with the individual needs of every resident taken into consideration.
My friend has been a resident for some time
and she is so very happy and feels so safe at Highwell House. I would recommend Highwell House to anyone.

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Review from E W (Husband of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Highwell House Nursing & Residential Care to be a very friendly establishment. There is a good atmosphere at Highwell and the staff are very friendly and knowledgeable and are on the ball at all times. The food is locally sourced and cooked and served to a high standard. I would certainly
recommend it.

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Review from M H (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's been a resident at Highwell House Nursing & Residential Care since November 2024. Everyone has made the transition easy and straightforward for both him and me. He's been made to feel very welcome and it's wonderful to be able to drop in and see him whenever and be a part of the festivities there
too. He's enjoying the activities on offer and definitely the food! I know he's safe and well looked after, with caring staff who can cope with his night-time wanderings.

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Review from J A (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highwell House is providing a very high standard of care for our mother. All the staff are friendly, caring and professional, taking pride in their work and relationships, with a clear sense of working as a team with the aim of providing exceptional care for the residents.
The practical aspects of
caring for the needs of those growing older with varying needs are carried out quietly and efficiently. With respect, dignity as well as safety being important factors of the care.
A wide range of day to day activities on offer and the feeling of community created by the manager and her team is notable and impressive.

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Review from Wendy N (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic all round care, a very friendly team, like a big extended family! My father's health has stabilised since he has lived at Highwell House Nursing & Residential Care. I feel confident that he is happy and content in his environment.

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Review from V F (Friend of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour has been in the home since February 2024 and is very well looked after. The staff are pleasant and the residence is well managed. The atmosphere is warm, welcoming and homely. My neighbour has nursing needs and this is very well managed and, although she has deteriorated mentally, she
seems very happy with her surroundings.

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Review from Jennifer R (Daughter of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Another big birthday and what an amazing celebration my dad had at Highwell! A great deal of thought and care went into making it a very special occasion. He's been a resident for two years and is really a very happy one. He so appreciates the friendly banter with the wonderful caring staff and the
homely atmosphere. Visiting family and friends are always welcomed and invited to enjoy the many and varied social events.
Highwell ticks all our boxes for an outstanding nursing home.

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Review from C H (Daughter of Resident) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always very friendly and welcoming. The home is cosy and homely. People are always willing to help. There always seem to be lots of staff around. Lovely views from rooms and sitting room.

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Review from H J (Granddaughter of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather joined Highwell House on 14.12.2023. He was warmly welcomed and has settled in incredibly well. My family live locally so can easily visit the home. The staff are incredibly kind, helpful and supportive. A lovely bedroom which he was allowed to personalise. The food is very tasty and
freshly made daily. Grandad loves the country views and fresh flowers that are always in abundance. A huge selection of breakfast items followed by a complimentary newspaper that he spends hours reading and completing the crossword. The new outside seating area has been created as a beautiful space to get fresh air and relaxation time warmly surrounded by beautifully freshly planted flowers to look at. Activities are created every day for fun and interaction and he even enjoyed a theatrical event two nights ago that he thoroughly enjoyed. The care team are very easy to communicate with and his health needs are met. Huge thanks to the entire team for a very kind and caring experience.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

What a lovely review; thank you so much. We're delighted that your grandfather has settled in so well and is enjoying life at Highwell House.

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Review from Charlotte D (Daughter of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Highwell for just over two years following a major stroke. We managed to get him transferred there following a very stressful few weeks when he was discharged into a poor-quality care home from the hospital. The difference was huge. The care home manager sent us a photo of him on
the terrace the day of his arrival; this was the first time in months had been dressed and in the fresh air. The location and building are great with beautiful views, there are regular activities but the main positive is the staff and their care, professionalism and warmth. My dad has struggled with adjusting to his stroke and a new way of life; the friendliness and the humour of the care staff have been a lifeline for both him and our family.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for this review, I appreciate you taking the time to write it. I'm delighted that your dad is now receiving the appropriate level of care that enables him to live well in a loving and caring environment. I am a strong advocate for family and staff being partners in a resident's care wherever possible. As a family, you show nothing but support to not only your dad but to us as a team as well, and for that I am very grateful. Life after a stroke is challenging, but I'm really pleased that Dad came to live with us and is now living his life in a much more positive way.

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Review from Jackie W (Niece of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our uncle was only at the home for a few days receiving palliative care. We cannot express our gratitude or put into words how fantastic the staff were with our uncle. The care and personal support he and we as a family received during this difficult time was exceptional. All I can say is thank you
from the bottom of our hearts.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for taking the time to write this lovely review. I'm so glad we could support both your uncle and yourselves during a period of time which was so difficult for you all as a family. Sending all our love and best wishes to you.

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Review from Stuart P (Son of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak more highly of the home and the staff. My mother's room was bright and airy with lovely big windows, it was warm and homely and kept spotlessly clean. The communal facilities were excellent, with lovely furnishings, fresh flowers, and beautiful views across the open countryside. What
really sets Highwell apart however is the amazing staff, nothing was too much trouble, the care they gave to my mother was exemplary and we (the family) were always warmly welcomed and looked after when visiting. There is clearly a culture of genuine care and compassion for the residents. Thank you Highwell House.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you for this fabulous review. It was a privilege to be able to care for your mum, just when she needed us most. We could see how much you loved and cherished your mum and to be a part of her loving care was an honour for us. You were all wonderful, thank you for choosing Highwell House and entrusting us with your mum's care.

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Review from Christine H (Friend of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently attended a quiz night at Highwell and were very impressed by the place itself, the atmosphere and the staff. We sat in a modern and comfortable dining area with a mixture of residents and non-residents. It was so nice to see the staff interacting with the residents, having a joke with them
and treating them as equals. The buffet was delicious and was provided by the cook who was obviously well thought of. All monies raised were to go towards activities for the residents and we were introduced to a new member of staff who would be organising those activities for them. It was a lovely evening, well-done everyone.

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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Highwell House Nursing & Residential Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Highwell House Nursing & Residential Care is calculated as follows: ( (219 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 239 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highwell House Nursing & Residential Care is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Dec 2017

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

Meet the Team (0)

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Frequently Asked Questions about Highwell House Nursing & Residential Care

What types of Care is Highwell House Nursing & Residential Care registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Highwell House Nursing & Residential Care have?

There are 30 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Highwell House Nursing & Residential Care?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highwell House Nursing & Residential Care to the centre of Bromyard?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highwell House Nursing & Residential Care to verify any information. View our terms and conditions. Highwell House Nursing & Residential Care has an Enhanced Service - more info.