32 Highwell Lane, Bromyard, HR7 4DG
Highwell House Nursing and Residential Care is situated in the picturesque market town of Bromyard and enjoys fabulous views over the Frome valley.
The home is proud of its local reputation and offers clinical expertise in many areas. Physiotherapy is offered to all residents and ensures enhanced quality of life.
The home offers a full and varied activities program and has excellent links with the local community. Highwell House has its own minibus with wheelchair access.
Group: Herefordshire Care Homes
Person in charge: Trudi Barnett (Manager)
Local Authority / Social Services: Herefordshire Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 34 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke
Admission Information: Ages 40+.
Single Rooms: 30
Shared Rooms: 2
Rooms with ensuite WC: 18
Weekly Charges Guide: Nursing Care Single £890 – £1200 (These prices are only a guideline, please contact Highwell House Nursing & Residential Care to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Highwell House Nursing & Residential Care: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.2 (maximum of 10) for Highwell House Nursing & Residential Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Highwell House Nursing & Residential Care in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.856 for Highwell House Nursing & Residential Care is calculated as follows: ( (127 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 146 Ratings = 4.856
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.338 Points relating to the number of positive Reviews for Highwell House Nursing & Residential Care is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 4 Reviews ÷ 6.8 Target = 0.588
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Highwell House Nursing & Residential Care has a Review Score of 9.2 (9.194) from 13 Reviews
Review submitted from a Postal Card by J D (Daughter of Resident) on Monday 27 November 2017. Relates to November 2017.
As a family, we have been very impressed with the level of care given to residents and support given to family members. This establishment is enabling residents to live in a caring, supportive safe and stimulating environment. We have no concerns and every confidence that our relative is in excellent hands at Highwell.
How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely
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Review submitted from a Postal Card by M C (Wife of Resident) on Friday 6 October 2017. Relates to September 2017.
My husband has only been in care for a while but the care and support he has received has been excellent.
How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely
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Review submitted from a Postal Card by Anthony H (Friend of Resident) on Monday 12 June 2017. Relates to May 2017.
1, A most impressive standard of care.
2, No nasty smells so common in their homes.
3, Very polite staff.
4, Very clean altogether.
5, Obviously I did not see the rooms or eat there.
How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely
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Review submitted from a Postal Card by S R (Wife of Resident) on Monday 8 May 2017. Relates to April 2017.
The whole of Highwell, from room to car parks to welcome entrance from all members of staff, cleanliness of the whole building inside and out. It was a joy to visit my husband while he was in Highwell and to know he was well and truly taken care of. I couldn't thank them enough.
How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely
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Review submitted from a Postal Card by Denise J (Resident) on Friday 24 March 2017. Relates to March 2017.
During my two weeks stay at Highwell House Nursing & Residential Care to rehabilitate from a broken leg. I was cared for by various staff members from the manager, deputy manager, nurses, health care assistants, chefs and cleaners of who were all very caring and understanding. I also had physio by their in-house physiotherapy team who advised, helped and encouraged me to mobilise. I would recommend Highwell House Nursing & Residential Care to anyone that required first-class care during rehabilitation as well as permanent residence. Thank you Highwell House Nursing & Residential Care.
How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely
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Review submitted from a Postal Card by J S (Daughter of Resident) on Monday 20 March 2017. Relates to March 2017.
My father was at Highwell's as part of an NHS rehab programme following hospital treatment for a fractured femur followed by a stroke.
He was integrated well into the 'Home' environment. Staff were very kind and accommodating.
External support was readily facilitated to aid his rehabilitation.
Family members/visitors were treated courteously.
The manager always had time to explain the programme and my fathers condition.
How likely would you be to recommend Highwell House Nursing & Residential Care? Likely
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Review submitted from a Postal Card by H W (Relative of Resident) on Thursday 2 February 2017. Relates to January 2017.
My relative (94) has now been a resident at Highwell House for nearly 2 years following 2 strokes which left him in need of 24-hour nursing care.
He is able to communicate his wishes but not able to hold long conversations.
During this time, his care has been excellent and all staff members are caring and considerate towards him. The nurse/manager in charge of the home sets high standards to which all staff comply. She is available and willing to discuss any concerns that a relative may have about the resident. There is a friendly atmosphere in the home. There has always been good, clear, communication between staff and myself both face to face and on the phone.
How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely
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Review submitted from a Postal Card by Hilary C (Daughter of Resident) on Thursday 5 January 2017. Relates to December 2016.
Highwell House is an absolute gem and its all down to the brilliant staff. The manager has such a cheerful approach and clearly loves the place and this creates a warm friendly atmosphere with well-motivated staff who are fully engaged with the residents. I chose Highwell House because of its reputation for palliative and end of life care. Mum has a terminal illness so that was uppermost in my mind. I consulted her palliative care nurse from the hospice and she gave me the assurances I needed and gave me extra confidence in my decision. Mum is now in her third week and I am amazed at how well she is doing. She joins in all the daily activities - art class, Tai Chi, armchair aerobics, poetry club cookery club, music sessions etc. I thought she had lost interest in everything but her face lights up with the pleasure of these activities. They have a full-time activities coordinator and they make sure all the residents' interests are catered for. They also have a mini bus available and Mum has been on two trips out already. I am just bowled over by the love and care. They really do go far beyond simply looking after people. They have created a real home from home and it is a pleasure for me to visit her there.
How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely
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Review submitted from a Postal Card by Isabel F (Resident) on Monday 26 September 2016. Relates to September 2016.
My husband and I continue to stay at Highwell House. The staff are very involved with the residents and assiduous in their care and attention to our needs. The staff provide a full range of activities every day has two or three activities for residents to join in including cooking, gardening, knitting, quiz nights and outings for the residents such as a visit to the seaside, garden centres, shopping trips and occasional evening drinks on the terrace. I was unwell earlier this year and had to undergo surgery and radiotherapy. Staff were very supportive throughout my treatment and were always there to listen to my concerns and ensured that I got through this difficult time as little upset as possible.
Best of all my husband and I can still be together and we celebrated our 50th Wedding Anniversary with a party of friends and family.
How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely
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Review submitted from a Postal Card by Louise B (Daughter of Resident) on Friday 23 September 2016.
Very friendly, welcoming atmosphere. Staff very jovial. Family feel to main rooms. Good activities. Caring staff, always helpful.
How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely
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Review submitted from a Postal Card by I S (Son of Resident) on Wednesday 21 September 2016. Relates to September 2016.
My father has been at Highwell House for over 3 years. In that time, he has been treated so well by all the staff. Any needs are met, and the home manager gets in touch immediately if there is any change in his condition. He is cared for by a fantastic team who I have tremendous admiration for.
How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely
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Review submitted from a Postal Card by Diane W (Daughter of Resident) on Wednesday 3 August 2016. Relates to May 2016.
The home provided my mum with top quality care, giving her back her dignity and allowing us to spend quality time together. There is a wonderful atmosphere, which is always very positive and caring. All the staff go that extra mile.
How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely
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Review submitted from a Postal Card by M N (Daughter of Resident) on Friday 22 April 2016. Relates to March 2016.
My mother stayed at Highwell House for two weeks. The staff were caring, the food was lovely and my mother really enjoyed the activities. I think leaving was really quite hard for her. If my mother has to go into residential/nursing care again I would hope that it would be somewhere like Highwell House.
How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely
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February 2018
Recipient: Highwell House Nursing & Residential Care
Date: Thursday 01 Feb 2018
April 2017
Recipient: Highwell House Nursing & Residential Care
Date: Saturday 01 Apr 2017
There are currently no Care Home Idol entrants who have performed at Highwell House Nursing & Residential Care
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