Highwell House Nursing & Residential Care

32 Highwell Lane, Bromyard, HR7 4DG

Highwell House Nursing and Residential Care is situated in the picturesque market town of Bromyard and enjoys fabulous views over the Frome valley.

The home is proud of its local reputation and offers clinical expertise in many areas. Physiotherapy is offered to all residents and ensures enhanced quality of life.

The home offers a full and varied activities program and has excellent links with the local community. Highwell House has its own minibus with wheelchair access.

Group: Herefordshire Care Homes

Person in charge: Trudi Barnett (Manager)

Local Authority / Social Services: Herefordshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 40+.

Single Rooms: 30

Shared Rooms: 2

Rooms with ensuite WC: 18

Weekly Charges Guide: Nursing Care Single £890 – £1200 (These prices are only a guideline, please contact Highwell House Nursing & Residential Care to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Highwell House Nursing & Residential Care: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 out of 10 for Highwell House Nursing & Residential Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Highwell House Nursing & Residential Care in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.878 for Highwell House Nursing & Residential Care is calculated as follows: ( (203 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 230 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Highwell House Nursing & Residential Care is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 10 Reviews ÷ 6.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Highwell House Nursing & Residential Care has a Review Score of 9.9 (9.878) out of 10 and an Average Rating of 4.9 out of 5 from 20 Reviews over all time


Average Ratings

  • Excellent
    18
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Highwell House Nursing & Residential Care?

  • Extremely LIKELY
    19
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Highwell House Nursing & Residential Care

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Resident / Service User
    2
  • Friend of Resident/Service User
    1
  • more

All the staff are extremely friendly and caring. Their interactions with the residents show genuine warmth and understanding.
The food is excellent. Nothing is too much trouble.
I have every confidence that my mother is well looked after and safe.

How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely

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Average Rating:   4.8 out of 5

I cannot rate all the staff at Highwell House highly enough. They are fun and caring - making my mother's respite stay very happy.

How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely

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Average Rating:   5 out of 5

Highwell House welcomes visitors at any time. The home is always clean and tidy. All members of staff when talking to residents use this preferred mane and all staff speak excellent English. Meals are served at the same time each day and always appear nutritious and plentiful. On my calls, all residents are dressed in day clothes. I can really only comment on my wife but she is always clean, chooses the outfit she wants and has either a bath or shower every few days. She has several medical problems but there are well covered by the nursing staff.

How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely

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Average Rating:   4.4 out of 5

I note residents are treated with extreme dignity by all staff. I found staff to be highly efficient in all areas of care. Rooms and facilities are of excellent quality and kept to meticulous standard. Food looks appealing and is tasty which is important when appetites are poor. There are various activities for residents to enjoy. Nursing care and support is excellent. Personally, I have been treated with empathy by all staff at Highwell during this very stressful time. I am confident my mother is receiving the best care.

How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely

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Average Rating:   5 out of 5

Professional and caring. Clean and pleasant surroundings. Activities and good attention to detail. Friendly staff who take time to talk to residents and family.

How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely

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Average Rating:   4.7 out of 5

Friendly, homely feel to Highwell. Excellent staff, always engaging with residents. Professional. Welcoming.

How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely

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Average Rating:   5 out of 5

We are very happy with the level of care our mother receives, and with the support offered to us as a family. Highwell is always well presented and the only smell is one of the fresh flowers. There is a wide range of activities for residents and opportunities to go out on day trips. We highly recommend Highwell House.

How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely

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Average Rating:   5 out of 5

After 55 years in the same house, the sudden need to move into residential care must have been very disturbing to my father especially having lived alone for the last 30 years and the change was occurring at a time of great confusion for him. I was very impressed with the kindness of the staff at Highwell House and their caring, supportive approach as they treated my father with the utmost dignity from the outset. Dad has very quickly settled in, with already a noticeable improvement in his well-being with people who really care.

How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely

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Average Rating:   5 out of 5

I am extremely happy with the care that my parents receive. They both have very different care needs. These needs are well met by well-trained and professional staff who treat them with dignity and compassion. The food offered always looks appetising and nutritious with a varied good choice on the menu. I am very pleased with all the activities offered plus the opportunities for them to visit other attractions.

How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely

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Average Rating:   5 out of 5

My husband has only been in care for a while but the care and support he has received has been excellent.

How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely

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Average Rating:   4.6 out of 5

1, A most impressive standard of care.
2, No nasty smells so common in their homes.
3, Very polite staff.
4, Very clean altogether.
5, Obviously I did not see the rooms or eat there.

How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely

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Average Rating:   5 out of 5

The whole of Highwell, from room to car parks to welcome entrance from all members of staff, cleanliness of the whole building inside and out. It was a joy to visit my husband while he was in Highwell and to know he was well and truly taken care of. I couldn't thank them enough.

How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely

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Average Rating:   5 out of 5

During my two weeks stay at Highwell House Nursing & Residential Care to rehabilitate from a broken leg. I was cared for by various staff members from the manager, deputy manager, nurses, health care assistants, chefs and cleaners of who were all very caring and understanding. I also had physio by their in-house physiotherapy team who advised, helped and encouraged me to mobilise. I would recommend Highwell House Nursing & Residential Care to anyone that required first-class care during rehabilitation as well as permanent residence. Thank you Highwell House Nursing & Residential Care.

How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely

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Average Rating:   5 out of 5

My father was at Highwell's as part of an NHS rehab programme following hospital treatment for a fractured femur followed by a stroke.
He was integrated well into the 'Home' environment. Staff were very kind and accommodating.
External support was readily facilitated to aid his rehabilitation.
Family members/visitors were treated courteously.
The manager always had time to explain the programme and my fathers condition.

How likely would you be to recommend Highwell House Nursing & Residential Care? Likely

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Average Rating:   4.3 out of 5

My relative (94) has now been a resident at Highwell House for nearly 2 years following 2 strokes which left him in need of 24-hour nursing care.
He is able to communicate his wishes but not able to hold long conversations.
During this time, his care has been excellent and all staff members are caring and considerate towards him. The nurse/manager in charge of the home sets high standards to which all staff comply. She is available and willing to discuss any concerns that a relative may have about the resident. There is a friendly atmosphere in the home. There has always been good, clear, communication between staff and myself both face to face and on the phone.

How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely

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Average Rating:   4.9 out of 5

Highwell House is an absolute gem and its all down to the brilliant staff. The manager has such a cheerful approach and clearly loves the place and this creates a warm friendly atmosphere with well-motivated staff who are fully engaged with the residents. I chose Highwell House because of its reputation for palliative and end of life care. Mum has a terminal illness so that was uppermost in my mind. I consulted her palliative care nurse from the hospice and she gave me the assurances I needed and gave me extra confidence in my decision. Mum is now in her third week and I am amazed at how well she is doing. She joins in all the daily activities - art class, Tai Chi, armchair aerobics, poetry club cookery club, music sessions etc. I thought she had lost interest in everything but her face lights up with the pleasure of these activities. They have a full-time activities coordinator and they make sure all the residents' interests are catered for. They also have a mini bus available and Mum has been on two trips out already. I am just bowled over by the love and care. They really do go far beyond simply looking after people. They have created a real home from home and it is a pleasure for me to visit her there.

How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely

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Average Rating:   5 out of 5

My husband and I continue to stay at Highwell House. The staff are very involved with the residents and assiduous in their care and attention to our needs. The staff provide a full range of activities every day has two or three activities for residents to join in including cooking, gardening, knitting, quiz nights and outings for the residents such as a visit to the seaside, garden centres, shopping trips and occasional evening drinks on the terrace. I was unwell earlier this year and had to undergo surgery and radiotherapy. Staff were very supportive throughout my treatment and were always there to listen to my concerns and ensured that I got through this difficult time as little upset as possible.
Best of all my husband and I can still be together and we celebrated our 50th Wedding Anniversary with a party of friends and family.

How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely

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Average Rating:   5 out of 5

My father has been at Highwell House for over 3 years. In that time, he has been treated so well by all the staff. Any needs are met, and the home manager gets in touch immediately if there is any change in his condition. He is cared for by a fantastic team who I have tremendous admiration for.

How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely

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Average Rating:   5 out of 5

The home provided my mum with top quality care, giving her back her dignity and allowing us to spend quality time together. There is a wonderful atmosphere, which is always very positive and caring. All the staff go that extra mile.

How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely

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Average Rating:   5 out of 5

My mother stayed at Highwell House for two weeks. The staff were caring, the food was lovely and my mother really enjoyed the activities. I think leaving was really quite hard for her. If my mother has to go into residential/nursing care again I would hope that it would be somewhere like Highwell House.

How likely would you be to recommend Highwell House Nursing & Residential Care? Extremely Likely

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Average Rating:   4.8 out of 5

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