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- Highwell House Nursing & Residential Care







Highwell House Nursing is proud to have once again been rated "Outstanding" by the CQC (July 2023).The home is situated in the picturesque market town of Bromyard enjoying fabulous views over the Froome valley.
The home is proud of its local reputation and the clinical expertise it provides.
Physiotherapy is offered to all residents which improves quality of life.
The home offers so many opportunities to engage in hobbies and...
Care Provided by Highwell House Nursing & Residential Care
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are agreed once the assessment has been completed. This ensure we understand and provide the right level of care and support.
The price(s) shown are provided by the care home. Contact Highwell House Nursing & Residential Care for full pricing details and T&Cs.
Contact Highwell House Nursing & Residential Care to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Herefordshire Care Homes
- Private Owned
Person in charge
- Trudi Barnett (Manager)
Local Authority / Social Services
Admission Information
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2014
- Number of floors: 2
Room Information
- Single Rooms (30)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (10)
Highwell House Nursing & Residential Care Reviews (112)
Highwell House Nursing & Residential Care has a Review Score of 9.9 (9.897) out of 10, based on 19 reviews in the last 2 years.
Over all time Highwell House Nursing & Residential Care has 112 reviews.
Needn't have worried, the staff are amazing and it was like being in a Five star hotel
Thank you so very much for this lovely review, as a team, we're so glad we could support you all.
Staff to resident ratio is excellent, with several registered nurses available at all times.
There are regular outings arranged - shopping, garden visits, church and theatre etc. A separate building houses a wellness centre, with beauty treatments, chiropody and amazing art and craft room. Physios and fitness instructors visit regularly and the home works well with the local authorities..
An ever changing list of events - excercise classes, gardening, cooking, music, singing - truly something to suit everyone.
The attention to every resident's specific needs is amazing, as is the electronic logging system.
I cannot stress how wonderful Trudi and her team are.
Thank you so very much for this wonderful review, and more importantly for taking the time to write it. As a family and as a support network, it has been a privilege to get to know you. Thank you for all the wonderful support, kindness and compassion you showed throughout. Sending much love to you all.
My mother loves living at Highwell House. All of her needs are anticipated and met. The care is proactive and competent. The nurses, carers and all staff members are friendly and compassionate. The atmosphere is homely and friendly. Family are always welcome. There are lots of fun events arranged for residents and their families. Trudi, Sarah and all of the team are excellent.
What a lovely review! Thank you so much for taking the time to write this for us. Your Mum is living a wonderful life at Highwell House, I'm so glad she is loving living here with us. You, as her daughter are a wonderful support, not only to your Mum but to us as well. Thank you.
The exceptional team at Highwell House provided superb care for my Dad during his last few weeks. They made him welcome, were proactive in suggesting the best care and medical approach, and ensured his final days were comfortable and dignified. They took equally good care of us, his family, guiding us with compassion through a difficult time. I would strongly recommend Highwell House to anyone looking for dementia / palliative care.
Thank you so much for taking the time to write this wonderfully thoughtful review. Your kind words mean the world to us as a team. Your Dad was gracious, dignified and a true gentleman. It was a privilege to care for him as the end of his life approached, and it was also a pleasure to care for you all as a family. Sending lots of love to you all, and I hope you have a peaceful Christmas.
Life at Highwell is exceptional, my husband sadly passed away recently but the kindness shown to both my husband and myself throughout his time there was remarkable.
I will be forever grateful for the memories I have of us enjoying tea outside on the patio one last time. The consideration shown to us by the staff, enabling us to have our time together, was so thoughtful.
My husbands complex care needs required visits from additional healthcare professions, Highwells team worked skilfully together with them and always kept me informed.
In the latter stages of my husbands life he experienced challenges linked to his illness, but the team at Highwell managed these with kindness, professionalism, and always dignity.
I cant praise everyone enough,
Thankyou for your compassionate care with kindness.
So book your visit today
Thank you so very much for this wonderful review. I will be forever grateful that our paths crossed and that we were not only able to care for your wonderful husband but that we got to meet you too. You have always shown us so much love and support, and even now when there is no longer a need for...
In particular, 4 members of staff went above and beyond their duties. Their care, empathy and genuine authenticity were second to none. Nothing was ever too much trouble. Kindness and professionalism were constant and consistent.
The open-door policy at Highwell House reflects the home's honest and transparent approach to care.....what you see is truly what you get. It was a kind and amazing experience for my uncle and one for which my family and I will always be deeply grateful. Thank you from the bottom of my heart.
Thank you for taking the time to write this wonderful review. We were honoured to have cared for your uncle, and I'm so glad you chose Highwell House in what was a difficult time for you as a family. You were a tower of strength for your uncle when he needed you most, I'm so glad we were able to...
My father has been a resident at Highwell House for nearly 3 years. This week, 14 members of our family visited to celebrate his 90th birthday. We had arranged to meet him in their magnificent new entertaining suite and when we arrived we found it decorated with fresh flowers and lots of balloons. The very well equipped kitchen area was available for us to use and iced water, coffee, tea and milk and fizz glasses were set out ready for us. This was an example of how the management and staff go over and above to enhance the lives of their residents and we feel so grateful to them that we were able to have such a happy, memorable afternoon and for their continuing high quality care.
I'm so glad we were able to make your father's 90th birthday celebrations so special. Thank you for writing this wonderful review.
Highwell House is a very special place. All staff are friendly, caring and go above and beyond to make sure the residents and visitors are looked after in a friendly and professional way. The accommodation is to a very high standard very homely bright and very relaxed the bedrooms are also to a high standard clean and airy . The food is excellent great choices and freshly cooked. Activities for the residents are enjoyable with all encouraged to join in. Highwell is a very good run place from the managers to cleaners and laundry which is always clean and fresh. Thank you Highwell for looking after my wife so well.
Visited to attend a special birthday of a dear friend, so impressed with the welcome, the attentiveness of the staff, the food, the celebration, special details, but most of all the view. What an overall beautiful place.
Thank you for your lovely review. It was wonderful to welcome you all to Highwell House to celebrate a very special birthday. Please come and visit us again.
Excellent in every way from the moment we arrived until when we left. The atmosphere was very good, the staff were exemplary, it was a joy to watch them all working as a team. When working I had experience of care homes in 4 counties, Highwell House in my Top 2.
What a fabulous review! Thank you so much for taking the time to write this review for us. I'm delighted you had such a wonderful visit and that you were able to witness Team Highwell working so well together. Thank you.
All the staff and management are outstanding, they all take the utmost care of every need catered for, are very courteous to visitors, and nothing seems to be too much trouble. The nursing staff treat you like family. Sadly my best friend has spent her final days there and was treated amazingly well. Lovely and clean all the time, with people popping in and out. Never left alone for long. If I ever need this kind of care, this is where I would choose to end my days. Thank you so much for your care and service.
Thank you so much for this lovely review. It was an absolute privilege to care for your best friend, I know how special she was to you. I'm so glad we could make her final days comfortable and peaceful. I will pass on your good wishes to the team, thank you, it means a lot to us.
Overall a caring nursing home, with good views of the windows most staff are helpful and friendly, could do with more staff to enable more time to sit and interact with clients, visitors welcomed with open arms and access to food and drinks.
My mother was resident at Highwell House Nursing & Residential Care for some time and the team cared for her ever need. The level of care at Highwell House is exceptional and I would recommend the care home to anyone. I found the staff to be friendly and very professional towards my mother.
The management and team members are so caring and empathetic with the individual needs of every resident taken into consideration.
My friend has been a resident for some time and she is so very happy and feels so safe at Highwell House. I would recommend Highwell House to anyone.
I have found Highwell House Nursing & Residential Care to be a very friendly establishment. There is a good atmosphere at Highwell and the staff are very friendly and knowledgeable and are on the ball at all times. The food is locally sourced and cooked and served to a high standard. I would certainly recommend it.
Dad's been a resident at Highwell House Nursing & Residential Care since November 2024. Everyone has made the transition easy and straightforward for both him and me. He's been made to feel very welcome and it's wonderful to be able to drop in and see him whenever and be a part of the festivities there too. He's enjoying the activities on offer and definitely the food! I know he's safe and well looked after, with caring staff who can cope with his night-time wanderings.
The practical aspects of caring for the needs of those growing older with varying needs are carried out quietly and efficiently. With respect, dignity as well as safety being important factors of the care.
A wide range of day to day activities on offer and the feeling of community created by the manager and her team is notable and impressive.
My neighbour has been in the home since February 2024 and is very well looked after. The staff are pleasant and the residence is well managed. The atmosphere is warm, welcoming and homely. My neighbour has nursing needs and this is very well managed and, although she has deteriorated mentally, she seems very happy with her surroundings.
Highwell ticks all our boxes for an outstanding nursing home.
The staff are always very friendly and welcoming. The home is cosy and homely. People are always willing to help. There always seem to be lots of staff around. Lovely views from rooms and sitting room.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 December 2017Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Highwell House Nursing & Residential Care.
There are no upcoming events for Highwell House Nursing & Residential Care.
Awards / Recognitions (7)
- 30 Jan 2026Recipient: Herefordshire Care Homes
- 30 Jun 2022Recipient: Highwell House Nursing & Residential Care
- 30 Jun 2021Recipient: Highwell House Nursing & Residential Care
Accreditations
There are no accreditations posted yet for Highwell House Nursing & Residential Care.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Highwell House Nursing & Residential Care
What types of Care is Highwell House Nursing & Residential Care registered for?
Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Highwell House Nursing & Residential Care have?
There are 30 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Highwell House Nursing & Residential Care?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Highwell House Nursing & Residential Care to the centre of Bromyard?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highwell House Nursing & Residential Care to verify any information. View our terms and conditions. Highwell House Nursing & Residential Care has an Enhanced Service -more info.