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- Highwell House Nursing & Residential Care







Highwell House Nursing is proud to have once again been rated "Outstanding" by the CQC (July 2023).The home is situated in the picturesque market town of Bromyard enjoying fabulous views over the Froome valley.
The home is proud of its local reputation and the clinical expertise it provides.
Physiotherapy is offered to all residents which improves quality of life.
The home offers so many opportunities to engage in hobbies and...
Care Provided by Highwell House Nursing & Residential Care
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are agreed once the assessment has been completed. This ensure we understand and provide the right level of care and support.
The price(s) shown are provided by the care home. Contact Highwell House Nursing & Residential Care for full pricing details and T&Cs.
Contact Highwell House Nursing & Residential Care to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Herefordshire Care Homes
- Private Owned
Person in charge
- Trudi Barnett (Manager)
Local Authority / Social Services
Admission Information
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2014
- Number of floors: 2
Room Information
- Single Rooms (30)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (10)
Highwell House Nursing & Residential Care Reviews (112)
Highwell House Nursing & Residential Care has a Review Score of 9.9 (9.897) out of 10, based on 19 reviews in the last 2 years.
Over all time Highwell House Nursing & Residential Care has 112 reviews.
This home exceeded all our expectation as a nursing home for our father. The staff were delightful at all times.
My mother was a resident for about 6 weeks receiving palliative care. The staff all treated her kindly and with dignity. Their care was second none. She had a lovely en-suite room with a superb view over the fields and hills. I wouldn't hesitate to recommend Highwell House.
Highwell House provides a very high quality of care delivered with the utmost kindness and respect. I thoroughly recommend it.
I was very impressed with the caring staff. They made my husband very welcome and looked after his needs with kindness and respect. The food was good and tables were laid to look nice. The entertainment could have been made clearer by word of mouth, as he wasn't aware of might be available each day.
Dad was in very poor health and very frail when he arrived at Highwell. Within 3 days he had made remarkable progress. It was evident that all the staff were contributing to my father's care and support. It is clearly obvious that staff are well trained, highly motivated and deliver exceptional care. You could see that staff love their jobs, are well supported by management and put their hearts into their work. Huge thanks from the whole family.
I think the carers are very nice.
Everything - accommodation, staff, food, leisure activities - plenty of variety.
Everything fine.
The staff are nice.
In my view, Highwell House is excellent. Care excellent. The food is excellent. Activities and visits first class.
I like living here. The staff are very friendly. Plenty to do. Scrabble, music, boat trip, shopping, hydro pool, visits to Slimbridge, jigsaws and crafts.
The home has a welcoming environment. The staff are pleasant and show great tolerance with all residents. Visits at any time are allowed, residents always clean, tidy and dressed for the time of day. Regular showers (or bath if preferable) are given, hairdressing and chiropody if requested. Senior staff are available to give advice and answer visitors questions. Their well balanced and nutritional meals are prepared each day. Entertainment is provided by various artists and armchair exercises regularly feature, some outside visits arranged (weather permitting). Hydration and balance are encouraged at all times.
Highwell House care home is perfect for my mum as she has physical difficulties but is cognitively very switched on and thoroughly enjoys the many activities and entertainment provided here. She is always in the day room and very involved and stimulated. The staff are friendly and very caring.
Thanks to the manager and the staff at Highwell House for the exceptional care given to my father during his sadly short stay with you. From the moment he arrived he was treated with a dignity and respect. Whilst he was a very poorly man when he arrived, every effort was made to encourage him towards a degree of recovery and helped to make his final days as comfortable as possible. We, the family, did everything we could to enable him to be cared for at home during his latter months but, in hindsight, he would almost certainly have benefited from coming to you sooner so that your professional skills could have taken much of the strain we experienced whilst not at all being detrimental to his well being. On a practical level - his room was very comfortable; the menus were excellent; his personal needs in terms of clothing, hygiene and medications were ably looked after; and the cheery, helpful attitude of the staff towards visitors did you credit. Thanks again from the whole family.
Have had an extremely positive experience at Highwell House. The staff are incredibly friendly and welcoming and the residents always seem happy and content. Every member of staff is so kind and caring and as a result I would highly recommend to anyone.
We are impressed with the staff and management who clearly have the residents' best interests at heart and go out of their way to be helpful, considerate and caring.
They also make visitors most welcome offering food and refreshments - and the 'help yourself' tea and coffee facility is a great idea.
Residents benefit from a range of activities organised for them.
Most importantly, the residents' varying needs are flexibly met with a high standard of care and support in a compassionate environment.
The food looks very nice. My aunty would prefer to live at home but cannot look after herself and need all the support she received in the home.
I don't think she could be looked after any better anywhere else.
The food is excellent. Nothing is too much trouble.
I have every confidence that my mother is well looked after and safe.
I cannot rate all the staff at Highwell House highly enough. They are fun and caring - making my mother's respite stay very happy.
After 55 years in the same house, the sudden need to move into residential care must have been very disturbing to my father especially having lived alone for the last 30 years and the change was occurring at a time of great confusion for him. I was very impressed with the kindness of the staff at Highwell House and their caring, supportive approach as they treated my father with the utmost dignity from the outset. Dad has very quickly settled in, with already a noticeable improvement in his well-being with people who really care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 December 2017Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (7)
- 30 Jan 2026Recipient: Herefordshire Care Homes
- 30 Jun 2022Recipient: Highwell House Nursing & Residential Care
- 30 Jun 2021Recipient: Highwell House Nursing & Residential Care
Accreditations
There are no accreditations posted yet for Highwell House Nursing & Residential Care.
Meet the Team (0)
There are no Team Members posted yet.
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