Highwell House Nursing & Residential Care

32 Highwell Lane, Bromyard, HR7 4DG
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9.9 109 Reviews
  • Highwell House Nursing & Residential Care, Bromyard
Highwell House Nursing is proud to have once again been rated "Outstanding" by the CQC (July 2023).The home is situated in the picturesque market town of Bromyard enjoying fabulous views over the Froome valley.

The home is proud of its local reputation and the clinical expertise it provides.

Physiotherapy is offered to all residents which improves quality of life.

The home offers so many opportunities to engage in hobbies and interests and has excellent links with the local community. Highwell House has its own minibus with wheelchair access.

Highwell House has recently been awarded 'platinum status' for the prestigious Gold Standard Framework (GSF) for Palliative and End of life care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1600
  • Self-Funded Residential Dementia Care: £1400 – £1600
  • Self-Funded Nursing Care: £1400 – £1600
  • Self-Funded Nursing Dementia Care: £1400 – £1600
  • RESPITE Self-Funded Residential Care: £1400 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1595

Fees are agreed once the assessment has been completed. This ensure we understand and provide the right level of care and support.

These prices are only a guideline, please contact Highwell House Nursing & Residential Care to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Trudi Barnett (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (10)

Highwell House Nursing & Residential Care Reviews (109)

Total of 109, showing 81-100
9.9

Highwell House Nursing & Residential Care has a Review Score of 9.9 (9.908) out of 10, based on 21 reviews in the last 2 years. Over all time Highwell House Nursing & Residential Care has 109 reviews.

Overall Experience

  • 97
  • 12
  • 0
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Date Published

109
5
14
21
88

Review from Pauline M (Wife of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed with the caring staff. They made my husband very welcome and looked after his needs with kindness and respect. The food was good and tables were laid to look nice. The entertainment could have been made clearer by word of mouth, as he wasn't aware of might be available each day.

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Review from Stephen P (Son of Resident) published on 1 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was in very poor health and very frail when he arrived at Highwell. Within 3 days he had made remarkable progress. It was evident that all the staff were contributing to my father's care and support. It is clearly obvious that staff are well trained, highly motivated and deliver exceptional care.
You could see that staff love their jobs, are well supported by management and put their hearts into their work. Huge thanks from the whole family.

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Review from C S (Resident) assisted by family/friend published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that I'm in the wrong place at times as I'm here with lots of older people. I enjoy getting out such as trips out and to the theatre and shopping and would like to do this more often.
I think the carers are very nice.

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Review from R D (Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything - accommodation, staff, food, leisure activities - plenty of variety.

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Review from N L (Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, good food and well looked after.
Everything fine.

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Review from A W (Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the food.
The staff are nice.

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Review from B H (Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my view, Highwell House is excellent. Care excellent. The food is excellent. Activities and visits first class.

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Review from M M (Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living here. The staff are very friendly. Plenty to do. Scrabble, music, boat trip, shopping, hydro pool, visits to Slimbridge, jigsaws and crafts.

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Review from Geoffrey J (Husband of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has a welcoming environment. The staff are pleasant and show great tolerance with all residents. Visits at any time are allowed, residents always clean, tidy and dressed for the time of day. Regular showers (or bath if preferable) are given, hairdressing and chiropody if requested. Senior staff
are available to give advice and answer visitors questions. Their well balanced and nutritional meals are prepared each day. Entertainment is provided by various artists and armchair exercises regularly feature, some outside visits arranged (weather permitting). Hydration and balance are encouraged at all times.

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Review from C W (Daughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highwell House care home is perfect for my mum as she has physical difficulties but is cognitively very switched on and thoroughly enjoys the many activities and entertainment provided here. She is always in the day room and very involved and stimulated. The staff are friendly and very caring.

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Review from Clive H (Son of Resident) published on 29 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to the manager and the staff at Highwell House for the exceptional care given to my father during his sadly short stay with you. From the moment he arrived he was treated with a dignity and respect. Whilst he was a very poorly man when he arrived, every effort was made to encourage him towards
a degree of recovery and helped to make his final days as comfortable as possible. We, the family, did everything we could to enable him to be cared for at home during his latter months but, in hindsight, he would almost certainly have benefited from coming to you sooner so that your professional skills could have taken much of the strain we experienced whilst not at all being detrimental to his well being. On a practical level - his room was very comfortable; the menus were excellent; his personal needs in terms of clothing, hygiene and medications were ably looked after; and the cheery, helpful attitude of the staff towards visitors did you credit. Thanks again from the whole family.

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Review from Ellie A (Regular Volunteer) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have had an extremely positive experience at Highwell House. The staff are incredibly friendly and welcoming and the residents always seem happy and content. Every member of staff is so kind and caring and as a result I would highly recommend to anyone.

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Review from S M (Friend of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are regular visitors to Highwell House to see an elderly resident.
We are impressed with the staff and management who clearly have the residents' best interests at heart and go out of their way to be helpful, considerate and caring.
They also make visitors most welcome offering food
and refreshments - and the 'help yourself' tea and coffee facility is a great idea.
Residents benefit from a range of activities organised for them.
Most importantly, the residents' varying needs are flexibly met with a high standard of care and support in a compassionate environment.

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Review from Russell C (Nephew of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty's room is very nice. It's warm and spacious. The staff are friendly and helpful.
The food looks very nice. My aunty would prefer to live at home but cannot look after herself and need all the support she received in the home.
I don't think she could be looked after any better anywhere else.

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Review from E S (Daughter of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are extremely friendly and caring. Their interactions with the residents show genuine warmth and understanding.
The food is excellent. Nothing is too much trouble.
I have every confidence that my mother is well looked after and safe.

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Review from A L (Daughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate all the staff at Highwell House highly enough. They are fun and caring - making my mother's respite stay very happy.

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Review from D F (Son of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 55 years in the same house, the sudden need to move into residential care must have been very disturbing to my father especially having lived alone for the last 30 years and the change was occurring at a time of great confusion for him. I was very impressed with the kindness of the staff at Highwell
House and their caring, supportive approach as they treated my father with the utmost dignity from the outset. Dad has very quickly settled in, with already a noticeable improvement in his well-being with people who really care.

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Review from Louise B (Daughter of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, homely feel to Highwell. Excellent staff, always engaging with residents. Professional. Welcoming.

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Review from Sue D (Wife of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and caring. Clean and pleasant surroundings. Activities and good attention to detail. Friendly staff who take time to talk to residents and family.

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Review from M C (Wife of Resident) assisted by family/friend published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been in care for a while but the care and support he has received has been excellent.

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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Highwell House Nursing & Residential Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Highwell House Nursing & Residential Care is calculated as follows: ( (219 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 239 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highwell House Nursing & Residential Care is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Dec 2017

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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