Grosvenor House

Aqueduct Lane, Coopers Hill, Alvechurch, Birmingham B48 7BS
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Top 20 carehome certificate
10 287 Reviews
  • Grosvenor House, Birmingham
Grosvenor House is located in the Bromsgrove area (Barnt Green/Alvechurch) and run by Spring View Care, an award-winning, family-oriented care provider well respected in the local area for offering high quality 24/7 nursing care.

At Grosvenor House, they have a dedicated and passionate team providing outstanding nursing care personalised to individual requirements. They go the extra mile to ensure a caring, safe and friendly home-from-home environment.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 31 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Mercy Johnson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Open 24 x 7 for visiting relatives / friends

Parking

  • Car park on-site

Grosvenor House Reviews (287)

10

Grosvenor House has a Review Score of 10 (9.999) out of 10, based on 131 reviews in the last 2 years.
Over all time Grosvenor House has 287 reviews.

Overall Experience
  • 271
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Date Published
  • 287
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  • 131
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Reviewer Connection to Grosvenor House
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Total of 287, showing 1-20
Review from Phil H (Son of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent nursing home. Look after Mum extremely well.
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Review from Joseph H (Grandson of Resident) published on 25 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have made my grandmother feel very comfortable and at ease since arriving. Consistent communication with family and timely medication and meals. Would absolutely recommend.
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Review from Charlotte B (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family have been extremely happy with the care my mum has received so far, she looks so well & has settled really well. The staff are excellent, always happy to chat & nothing is ever too much for them. We can't thank you enough for making this difficult time more bearable.
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Review from Paul S (Son of Resident) published on 28 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are first class. Brilliant.
The care home stands out.
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Review from S S (Niece of Resident) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was treated with dignity in the last few days. She had been a resident for 5 years and in all that time we never had any worries about her care. Grosvenor House is always exceptionally clean, and nothing is too much trouble for either residents or family.
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Review from Jules W (Daughter of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We placed dad into safeguarding with Grosvenor. Mum was exceptionally cared for 4 years ago. Its a hard decision many negative things get said in general about homes, they stick, leaving precious loved ones in care hard call. Grosvenor GET it they understand it isn't forced it feels natural nothing
is too much trouble they go the extra mile always 24/7. Nursing attention 100%, staff, chef, everyone gets it. Dad was poorly their GP called to explain & we spoke in person with nurse present when dad declined the emergency GP came the attention care received would not have happened outside this home. To place your loved one in care isnt a choice we specifically choose what I would specifically choose is Grosvenor 100% no doubt at all, caring trustworthy kind lovely attentive and professional thank you isn't good enough but huge thank you for your kindness and care given to dad thank you so much from the bottom of our hearts we would have been so lost without you we truly would xxx
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Review from S D (Sister-in-law of Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff. Residents seem to be very well looked after nice and clean.
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Review from R C (Nephew of Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie is so happy here and the activities they do are amazing. The care staff can not do enough.
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Review from C R (Sister-in-law of Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as you wack through the door you feel welcome and at ease.
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Review from Joanne M (Daughter of Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom moved into Grosvenor House on 13/6/25. She was warmly welcomes by one staff member in particular and the team. Her care was exemplary. They treated her with care, love and respect. I whole heartedly recommend Grosvenor House to anyone looking for a care home for their loved one. Thank you to all
the nurses, carers and staff for making a tough decision easy.
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Review from David M (Son-in-law of Resident) assisted by family/friend published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highly recommend Grosvenor House. They took amazing care of my mother in law.
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Review from Jeremy C (Son of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was treated with dignity throughout his short stay. Staff were caring and professional. This allowed us to spend our time together without worrying about care standards.
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Review from Christine C (Daughter of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impression was excellent. Welcoming, friendly, beautiful place. Events manager especially worth a mention, she knew exactly how to calm my dying father. Nothing was too much trouble, I found her so-reassuring. Lovely room and nursing staff so kind and gentle with dad, and his family.
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Review from Julia C (Daughter of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was instantly reassured when I visited Grosvenor House due to the calm demeanor and professionalism of the staff. The care that Dad has received has been excellent and I would recommend to others. Treatment for Dad has been very prompt and one member of staff particularly, has been comforting and
and an informative presence to myself and my family. Thank you for looking after my Dad.
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Review from Richard W (Son of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express my thanks enough for the kindness, care and respect shown to my mother throughout her stay at Grosvenor House. It is a comfort to know that she was so well looked after - we couldn't have asked for more. Thank you.
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Review from Andrew J (Relative of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely location, lots of space and a well monitored facility. The staff were extremely friendly and professional, despite it being an upsetting visit. I would recommend to anyone!
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Review from Christopher J (Son of Resident) assisted by family/friend published on 26 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful, first class.
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Review from Hannah J (Granddaughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing! great care, lovely environment.
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Review from Robert E (Son of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely caring staff in horrible circumstances. Lovely surrounding area and rooms.
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Review from Jasmine J (Daughter-in-law of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm welcome, friendly staff, very clean. They are taking excellent care of her and feel very happy she is getting such lovely care.
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Current Review Score: 10.0 (9.999)

Overview of Review Score

The Review Score of 10 (9.999) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 131 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 131 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.999 for Grosvenor House is calculated as follows: ( (1562 Excellents x 5) + (2 Goods x 4) ) ÷ 1564 Ratings = 4.999
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 131 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 131 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Grosvenor House

What types of Care is Grosvenor House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Grosvenor House have?

There are 29 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Grosvenor House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Grosvenor House to the centre of Birmingham?

9.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Grosvenor House to verify any information. View our terms and conditions. Grosvenor House has an Enhanced Service - more info.