Grosvenor House

Aqueduct Lane, Coopers Hill, Alvechurch, Birmingham B48 7BS
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Top 20 carehome certificate
10 295 Reviews
  • Grosvenor House, Birmingham
Grosvenor House is located in the Bromsgrove area (Barnt Green/Alvechurch) and run by Spring View Care, an award-winning, family-oriented care provider well respected in the local area for offering high quality 24/7 nursing care.

At Grosvenor House, they have a dedicated and passionate team providing outstanding nursing care personalised to individual requirements. They go the extra mile to ensure a caring, safe and friendly home-from-home environment.
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Care Provided by Grosvenor House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Nursing Care: from £1350
  • Self-Funded Nursing Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Nursing Care: from £1350
  • RESPITE Self-Funded Nursing Dementia Care: from £1350

These prices are only a guideline, please contact Grosvenor House to find out the exact price for your requirements.

Contact Grosvenor House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Grosvenor House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mercy Johnson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Open 24 x 7 for visiting relatives / friends

Parking

  • Car park on-site

Grosvenor House Reviews (295)

10

Grosvenor House has a Review Score of 10 (9.999) out of 10, based on 122 reviews in the last 2 years.
Over all time Grosvenor House has 295 reviews.

Overall Experience
  • 279
  • 16
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Date Published
  • 295
  • 19
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  • 122
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Reviewer Connection to Grosvenor House
  • 92
  • 50
  • 23
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  • 11
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  • 5
  • 4
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  • 3
  • 2
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  • 1
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Total of 295, showing 21-40
Review from Christine C (Daughter of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impression was excellent. Welcoming, friendly, beautiful place. Events manager especially worth a mention, she knew exactly how to calm my dying father. Nothing was too much trouble, I found her so-reassuring. Lovely room and nursing staff so kind and gentle with dad, and his family.
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Review from Julia C (Daughter of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was instantly reassured when I visited Grosvenor House due to the calm demeanor and professionalism of the staff. The care that Dad has received has been excellent and I would recommend to others. Treatment for Dad has been very prompt and one member of staff particularly, has been comforting and
and an informative presence to myself and my family. Thank you for looking after my Dad.
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Review from Richard W (Son of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express my thanks enough for the kindness, care and respect shown to my mother throughout her stay at Grosvenor House. It is a comfort to know that she was so well looked after - we couldn't have asked for more. Thank you.
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Review from Andrew J (Relative of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely location, lots of space and a well monitored facility. The staff were extremely friendly and professional, despite it being an upsetting visit. I would recommend to anyone!
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Review from Christopher J (Son of Resident) assisted by family/friend published on 26 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful, first class.
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Review from Hannah J (Granddaughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing! great care, lovely environment.
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Review from Robert E (Son of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely caring staff in horrible circumstances. Lovely surrounding area and rooms.
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Review from Jasmine J (Daughter-in-law of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm welcome, friendly staff, very clean. They are taking excellent care of her and feel very happy she is getting such lovely care.
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Review from J B (Friend of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good palliative care, excellent with family.
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Review from Mary-Pat W (Sister-in-law of Resident) published on 5 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We can't praise Grosvenor House enough for the care they gave to my sister in law, sadly she was only with them 24 hours but how they treated her & family & friends is beyond words. They kept us informed & were respectful beyond belief. We could not have wished for a better place for our loved one to
pass away. An enormous thank you to everyone at Grosvenor House.
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Review from Charlie L (Goddaughter of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind, friendly & helpful. Excellent care for her and family and friends. Couldn't want for a better place.
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Review from N B (Friend of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend came in very suddenly and was treated with dignity and respect right until the end. Supported family and friends.
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Review from P B (Son of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad settled in well. he loved the staff and food. Thank you for taking great care of him.
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Review from K B (Daughter-in-law of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care. He loved it here.
Staff are fabulous.
Food lovely.
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Review from R B (Grandson of Resident) published on 21 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. Grandad loved it here.
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Review from Christine B (Daughter-in-law of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't have asked for more, all the staff were lovely, was nice to know that he was so well looked after at the end. Thanks to you all.
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Review from M S (Son of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care from day 1. Kept my mother comfortable in her last few weeks. Excellent.
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Review from Denise D (Daughter of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff who are very caring, compassionate and knowledgeable. Supported the family and kept us informed every step of the way.
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Review from Colleen B (Daughter of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum was only here for a short time but we would not have wanted her to be anywhere else. The love, support, care, food and so much more was given to our mum and all other residents. I personally could not thank the staff enough. Thank you Grosvenor House.
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Review from S S (Granddaughter of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant care provided in the last weeks of my grandma's life.
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Current Review Score: 10.0 (9.999)

Overview of Review Score

The Review Score of 10 (9.999) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 122 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 122 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.999 for Grosvenor House is calculated as follows: ( (1457 Excellents x 5) + (2 Goods x 4) ) ÷ 1459 Ratings = 4.999
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 122 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 122 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (0)

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