Grosvenor House

Aqueduct Lane, Coopers Hill, Alvechurch, Birmingham B48 7BS
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Top 20 carehome certificate
10 304 Reviews
  • Grosvenor House, Birmingham
Grosvenor House is located in the Bromsgrove area (Barnt Green/Alvechurch) and run by Spring View Care, an award-winning, family-oriented care provider well respected in the local area for offering high quality 24/7 nursing care.

At Grosvenor House, they have a dedicated and passionate team providing outstanding nursing care personalised to individual requirements. They go the extra mile to ensure a caring, safe and friendly home-from-home environment.
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Care Provided by Grosvenor House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Nursing Care: £1350 – £1600
  • RESPITE Self-Funded Nursing Care: £1350 – £1600

These prices are only a guideline, please contact Grosvenor House to find out the exact price for your requirements.

Contact Grosvenor House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Grosvenor House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mercy Johnson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Open 24 x 7 for visiting relatives / friends

Parking

  • Car park on-site

Grosvenor House Reviews (304)

10

Grosvenor House has a Review Score of 10 (9.999) out of 10, based on 126 reviews in the last 2 years.
Over all time Grosvenor House has 304 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Grosvenor House
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Total of 304, showing 181-200
Review from Nigel J (Son of Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and service were excellent and we could not have asked for more.
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Review from R F (Son-in-law of Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming, polite and cheerful. Nothing is any trouble.
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Review from Susan S (Daughter of Resident) published on 18 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic, caring staff - every single one, from carers to cleaners and management.
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Review from Wayne S (Son-in-law of Resident) published on 18 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff. All have worked really hard to get Mum out of bed and into the lounge, which has been a real challenge considering her needs.
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Review from Peter H (Brother of Resident) published on 20 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not wish for my sister to be looked after in a better environment. On all of my visits staff have always shown a caring approach and have done everything to make my sister comfortable, I have nothing but complete admiration for their dedication on a personal note. I have found all staff to be
both friendly and sympathetic.
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Review from Maureen R (Wife of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well received, made us feel welcome. Nothing is too much trouble. Looking after my husband very well.
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Review from P W (Daughter-in-law of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank the staff enough for the care they gave Dad. The care is first-class. I would highly recommend this home to anyone. My husband has already booked my bed!
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Review from Steven W (Son of Resident) published on 4 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has only been here for three days but the care he has received is second to none. Thank you!
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Review from Daphne P (Wife of Resident) published on 2 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at the home for over two years. I've never had any faults with the care and the carers, he is always clean and well-shaven. I know he is well cared for and as his wife, it means a lot.
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Review from C L (Sister-in-law of Resident) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience has been satisfactory. No reason to complain and if the circumstances should arise, I would be quite happy to stay there.
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Review from Tim L (Brother of Resident) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A magnificent house in pleasant green surroundings. After several visits, my question is 'Would I be happy to live here myself?'. The answer is a resounding yes!
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Review from Linda P (Partner of Resident) published on 26 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner had been at Grosvenor House for just under a year but sadly passed away at Easter. As a person who was always active, he didn't understand why he was there needing care. From my point of view, he was well looked after, always clean and well presented and as happy as he could be under the
circumstances. Everyone, including the non-care staff, are very friendly and do the very best for the residents.
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Review from Catharine R (Wife of Resident) published on 17 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was beautifully looked after and the staff were always kind and helpful. A very sad and stressful time was made as good as it could be. Thank you.
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Review from Ashley O (Son of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody has been truly excellent. They have been kind, patient and respectful. At all times they have been very accommodating regarding visiting. Dad had a number of different physical conditions and must have been very demanding but the staff have been brilliant and it has been of great comfort to
us that he came to Grosvenor House. A big thank you to everybody.
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Review from Michelle O (Daughter of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad's care has been excellent from the first day he arrived at Grosvenor House until he sadly died. The staff have shown so much compassion to both Dad and ourselves. We spent the whole night with dad before he died and the staff looked after us with coffee/tea and biscuits. I just can't praise Grosvenor
House highly enough. Thank you for everything.
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Review from G R (Son of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had an emergency crisis with my 95-year-old father. I called and spoke with the admin and she was wonderful, nothing was too much trouble. They accepted my father at a moment's notice and really did take great care of him. The food was first-class and the entertainment coordinator and the nursing
staff were just brilliant. He looked ten years younger when they had finished with him. I feel sure I'll be calling on their services again! Great job!
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Review from Andrew T (Son of Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are fab.
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Review from Jane T (Daughter of Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother received at Grosvenor House was fantastic. The team are lovely and they gave my mother her dignity in very difficult circumstances. I have no hesitation in recommending Grosvenor House to anyone looking for care.
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Review from David R (Son of Resident) published on 23 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Grosvenor House from the end of December 2021 until she sadly passed away on Friday 18th March 2022. The staff were always very welcoming and extremely helpful and looked after my mom so well during her time with them. She was 92-years-old and I know she couldn't have been
the easiest patient to deal with as she was so devastated at the loss of her independence which she valued so much but everyone was so patient and caring in their approach. I just wanted to take the opportunity to thank all of the staff for making her last few weeks so comfortable and I would recommend this care home to everyone who is looking for similar care in this area.
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Review from Yvette D (Daughter of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Grosvenor House extremely clean and welcoming. My mam had been staying there since May last year. All of the staff are very friendly, patient and give excellent care. I was always kept informed of anything that Mam was going through with her health, or if she needed anything. The food was also
excellent. She loved the cooking and meals there. Her room was really nice, always clean, fresh and really well equipped. She was treated with dignity and respect at the end. They probably can't do the same activities at the moment due to Covid, but they work hard to keep everyone safe. I wouldn't have had Mam anywhere else.
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Current Review Score: 10.0 (9.999)

Overview of Review Score

The Review Score of 10 (9.999) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 126 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 126 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.999 for Grosvenor House is calculated as follows: ( (1505 Excellents x 5) + (2 Goods x 4) ) ÷ 1507 Ratings = 4.999
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 126 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 126 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (0)

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