Grosvenor House

Aqueduct Lane, Coopers Hill, Alvechurch, Birmingham B48 7BS
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Top 20 carehome certificate
10 267 Reviews
  • Grosvenor House, Birmingham
Grosvenor House is located in the Bromsgrove area (Barnt Green/Alvechurch) and run by Spring View Care, an award-winning, family-oriented care provider well respected in the local area for offering high quality 24/7 nursing care.

At Grosvenor House, they have a dedicated and passionate team providing outstanding nursing care personalised to individual requirements. They go the extra mile to ensure a caring, safe and friendly home-from-home environment.

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Care Provided by Grosvenor House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 31 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Mercy Johnson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Grosvenor House Reviews (267)

Total of 267, showing 201-220
10

Grosvenor House has a Review Score of 10 (9.999) out of 10, based on 122 reviews in the last 2 years. Over all time Grosvenor House has 267 reviews.

Overall Experience

  • 251
  • 16
  • 0
  • 0
  • 0

Date Published

267
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145

Review from Vikki H (Son of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was transferred from the hospital after having a stroke. Due to COVID-19, we didn't have a choice of the care home. We could not have asked for a better care home. Dad smiled so much, he loved the staff. He was happy, comfortable and not in pain. He loved it here and we loved coming here to see
him. xx

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Review from S B (Daughter of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Grosvenor House nursing home for just a short time, one month before passing away. I would 100% recommend this home to relatives or friends. A lovely nurse spent time with my mother and found out some very useful details of my mom's final wishes. She was well cared for, and Mom was
not alone in her final time/days.

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Review from Mark P (Son of Resident) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grosvenor House is a beautifully maintained care home, clean, bright and welcoming, and the staff went above and beyond the call of duty to care for my father during the final two months of his life. They always kept his spirits up and addressed his needs, as well as helping the rest of the family come
to terms with his imminent passing. That they managed to maintain an exceptional level of care during the first weeks of the COVID-19 outbreak is outstanding and a testament to their commitment and dedication to their jobs and those in their charge. I was constantly surprised and impressed by the way they handled the crisis and their residents. I would have no hesitation in recommending Grosvenor House to anyone who might be looking for care for a family member or loved one. The staff are truly a credit to their profession.

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Review from J F (Daughter-in-law of Resident) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Grosvenor house for years. In that time, she has presented some challenges and some fun moments. She has required complete physical care as well as emotional and mental health care. Throughout all of the staff have treated her with compassion and competence. They
have shown her friendliness and engaged with her even when this may not have been easy. I cannot thank them enough for ensuring her comfort and safety.

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Review from K M (Son of Resident) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's stay has been brief, but during this time, I was extremely impressed with the staff and management at Grosvenor House nursing home. I'd have no hesitation in recommending this home to anyone. Thank you for your care and support to my dad.

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Review from Penny B (Daughter-in-law of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely nursing home. The staff are all very kind and caring. It's everything you could wish for, just like home from home.

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Review from Jane S (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single member of staff has been so warm, friendly and caring. They have shown utmost respect to my mum and have treated my family in the same caring and helpful way. We couldn't have found a nicer place to care for mum and we are extremely grateful. Thank you.

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Review from J P (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, warm home with care and food - superb.
Helpful caring staff.
Consideration shown to all our family and support if we needed any.
Excellent in all aspects.

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Review from P W (Son of Resident) published on 17 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a well-run care home, with friendly and helpful staff. The house and gardens provide a good environment, with suitable spaces and rooms for residents and visitors. There are good activities, especially the animals, reminiscence sessions, and activities tailored to the current season. There are
some trips out, but would be better if more were organised in the spring and summer. Overall, a very good nursing home.

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Review from J B (Daughter of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grosvenor House is a beautiful building and a very special place to live. The staff are very warm and welcoming and there is nothing they won't do to help residents live their lives to the full. My dad has recently moved there and has settled in very quickly. We are very happy in every way, from the
excellent food, his warm and comfortable room, the management team making everything run smoothly and knowing his needs are more than met every day, with dignity and pride.

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Review from L C (Son of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time I have had to use care facilities for any member of the family. I was pleasantly surprised to find out how good the care home was. Exceeded all my expectations.

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Review from Michael R (Husband of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my wife was admitted to the home, she was initially very apprehensive. It soon disappeared when she found out that from the management to the general staff, she was cared for in a loving way. She described it like living at home with a large family.
The home was spotless. Although my wife is NBM,
comments from other residents suggest that the food is wonderful.

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Review from Steve N (Son of Resident) published on 26 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been here for over a year now. She has stated she is very happy here and appreciative of the care she is receiving.

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Review from J P (Daughter of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother moved we have always been met with courtesy, friendly and pleasant staff.
They have dealt so well with her pains that she has, thank you.
She settled so well which we never thought she would.
Well done to you all.

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Review from Jane P (Daughter of Resident) published on 7 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mom moved into Grosvenor House at the end of June after 6 months of trauma and instability in the care system. From day one, the Management, Nurses and Carers at Grosvenor House have been wonderful in looking after mom, ensuring that she receives the best quality care. All of the staff are
welcoming to all visitors and have displayed kindness and compassion in dealing with mom's advanced dementia and she has settled in well. In my profession, I have visited many care homes, and I have to say, Grosvenor House is one of the best that I have seen. This has been a very difficult time for all our family and we have only managed to come to terms with mom's situation, because of the wonderful environment where she now lives.

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Review from Michelle P (Granddaughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have asked for better care for my nan. She has been treated wonderfully as have we her relatives. The staff are amazing very compassionate and respectful. It feels like one big family. The home itself is incredible. Everyone that visits comments on how beautiful it is. Very clean smells
lovely and beautiful grounds. Nans room was everything we wished for before walking through the door. Nan herself has said she couldn't have asked for better.

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Review from Rod B (Great-Niece of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Great aunt, although very unwell enjoyed her time on the whole. She described the food as excellent and the activities and care met her needs.

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Review from Lyn A (Daughter of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody at the care home is very helpful and courteous. Nothing is too much trouble. Always keeping us advised.

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Review from Debbie S (Daughter of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was looked after extremely well and all of the staff are amazing and very caring. Cannot rate them highly enough.

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Review from R M (Relative of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative has been a resident for more than twelve years and has received excellent care and support during this time.

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Current Review Score: 10.0 (9.999)

Overview of Review Score

The Review Score of 10 (9.999) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 122 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 122 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.999 for Grosvenor House is calculated as follows: ( (1453 Excellents x 5) + (2 Goods x 4) ) ÷ 1455 Ratings = 4.999

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 122 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 122 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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