Grosvenor House

I found Grosvenor House extremely clean and welcoming. My mam had been staying there since May last year. All of the staff are very friendly, patient and give excellent care. I was always kept informed of anything that Mam was going through with her health, or if she needed anything. The food was also excellent. She loved the cooking and meals there. Her room was really nice, always clean, fresh and really well equipped. She was treated with dignity and respect at the end. They probably can't do the same activities at the moment due to Covid, but they work hard to keep everyone safe. I wouldn't have had Mam anywhere else.

Our mom was looked after by the staff at Grosvenor House until her death in February 2022. Since the end of May 2021, she has been well cared for. The staff were very kind especially as she was often frightened of being on her own and unhappy since her illness and the death of my dad. They kept us informed and helped us care for her. We felt she was safe. The food was very good. The accommodation is excellent and very clean.

Mum has been a resident in Grosvenor House for two years. I have found the staff and management care to be excellent throughout these challenging Covid times. Would recommend the home to anyone looking for residential and nursing care.

My husband has been in Grosvenor House since January this year. I have never heard a word of complaint about the staff, the food, which he said is very good with a choice at every meal. The care that he gets is first-class. I couldn't wish for him to be anywhere else.

My father spent only a short time at Grosvenor House but during his stay here he received excellent care. The staff were very friendly and caring.

My dad has only been at Grosvenor House for just over a week. The staff have made visiting very accessible and are very welcoming; when I first visited the home it had a very nice feeling to it and made me happy that my dad was spending his last days here, as previously he had had an awful experience with the home that my mum was in. When the end of my dad's life was near I was contacted and all the staff were very supportive and let all of the family visit. Thank you to you all for caring so much about your residents.

My grandad came to Grosvenor House straight from the hospital. I was worried about visiting as my nan's care home was unsatisfactory in all aspects, but I was pleasantly surprised the first time I came to Grosvenor. All staff I encountered were friendly and amicable. Gramp's room was comfortable, spacious and homely. I was always welcome whenever I wanted to visit and we were contacted promptly if there was any change. My grandad was happy here - thank you for providing for him in his last weeks

My father was transferred to Grosvenor House almost a year ago by the hospital as he required palliative care. From that point on we saw Dad slowly improve and begin to thrive. Lovely positive relationships flourished and it became clear that the time and care devoted to my father was the reason. He began to interact and grew stronger. As a family, we cannot thank the team enough for what they do on a daily basis.

My friend was treated incredibly compassionately and kindly during her recent stay. The management staff were very efficient too.

My brother-in-law is always well kept and clean. Happy with the staff.

Excellent levels of care. The staff are wonderful and friendly. I could not wish for my father to be anywhere better and would highly recommend to anyone.

I have been very impressed with Grosvenor House throughout Dad's two years. The staff have always been considerate, cheerful, kind and responsive to Dad as an individual. It amazed me that they managed to bring out his dormant sense of humour and sociability. They coaxed him out of his shell and gave him a real boost (this was especially important and a great comfort to me when Covid was at its height.) The home has such high standards of care, both on a day to day level and at times of crisis. Dad was looked after very well at the end and I was so grateful he was in their hands.

Couldn't have asked for a more welcoming, loving and caring home. They were her family too and cared for her in such a special, thoughtful, sensitive way. Everyone here from the cook, laundry lady, maintenance team, care team and nurses are all truly exceptional. I wouldn't hesitate to recommend this care home.

Dad has been kept comfortable with good levels of care. The food is aligned to his likes and needs.

An excellent home. Caring staff and very professional. My father's needs are fully cared for.

My husband spent the last three and a half weeks of his life at Grosvenor House. I was able to visit every day despite very careful Covid restrictions. The care he received was excellent in spite of the fact that he was very ill. The staff were patient and supportive to me, particularly in his last days.

My aunt thinks it's very nice, the staff are very helpful and keep the place clean. The food is good and very well cooked. Everyone is very friendly.

I am very pleased with the care and attention that have been given to my aunt this last month. Everyone was very friendly.

Just wanted to say thank you for all you are doing in these difficult times and for showing so much care to this gentleman during his short stay with you.

The staff were excellent in my experience, kind and caring to visitors and residents alike. Thank you for your kindness at a difficult time.