Grosvenor House

Grosvenor House is a beautifully maintained care home, clean, bright and welcoming, and the staff went above and beyond the call of duty to care for my father during the final two months of his life. They always kept his spirits up and addressed his needs, as well as helping the rest of the family come to terms with his imminent passing. That they managed to maintain an exceptional level of care during the first weeks of the COVID-19 outbreak is outstanding and a testament to their commitment and dedication to their jobs and those in their charge. I was constantly surprised and impressed by the way they handled the crisis and their residents. I would have no hesitation in recommending Grosvenor House to anyone who might be looking for care for a family member or loved one. The staff are truly a credit to their profession.

My mother-in-law has been a resident at Grosvenor house for years. In that time, she has presented some challenges and some fun moments. She has required complete physical care as well as emotional and mental health care. Throughout all of the staff have treated her with compassion and competence. They have shown her friendliness and engaged with her even when this may not have been easy. I cannot thank them enough for ensuring her comfort and safety.

My dad's stay has been brief, but during this time, I was extremely impressed with the staff and management at Grosvenor House nursing home. I'd have no hesitation in recommending this home to anyone. Thank you for your care and support to my dad.

A lovely nursing home. The staff are all very kind and caring. It's everything you could wish for, just like home from home.

Every single member of staff has been so warm, friendly and caring. They have shown utmost respect to my mum and have treated my family in the same caring and helpful way. We couldn't have found a nicer place to care for mum and we are extremely grateful. Thank you.

This is a well-run care home, with friendly and helpful staff. The house and gardens provide a good environment, with suitable spaces and rooms for residents and visitors. There are good activities, especially the animals, reminiscence sessions, and activities tailored to the current season. There are some trips out, but would be better if more were organised in the spring and summer. Overall, a very good nursing home.

Excellent in all aspects.

Grosvenor House is a beautiful building and a very special place to live. The staff are very warm and welcoming and there is nothing they won't do to help residents live their lives to the full. My dad has recently moved there and has settled in very quickly. We are very happy in every way, from the excellent food, his warm and comfortable room, the management team making everything run smoothly and knowing his needs are more than met every day, with dignity and pride.

This is the first time I have had to use care facilities for any member of the family. I was pleasantly surprised to find out how good the care home was. Exceeded all my expectations.

The home was spotless. Although my wife is NBM, comments from other residents suggest that the food is wonderful.

My mother has been here for over a year now. She has stated she is very happy here and appreciative of the care she is receiving.

Well done to you all.

My lovely mom moved into Grosvenor House at the end of June after 6 months of trauma and instability in the care system. From day one, the Management, Nurses and Carers at Grosvenor House have been wonderful in looking after mom, ensuring that she receives the best quality care. All of the staff are welcoming to all visitors and have displayed kindness and compassion in dealing with mom's advanced dementia and she has settled in well. In my profession, I have visited many care homes, and I have to say, Grosvenor House is one of the best that I have seen. This has been a very difficult time for all our family and we have only managed to come to terms with mom's situation, because of the wonderful environment where she now lives.

I could not have asked for better care for my nan. She has been treated wonderfully as have we her relatives. The staff are amazing very compassionate and respectful. It feels like one big family. The home itself is incredible. Everyone that visits comments on how beautiful it is. Very clean smells lovely and beautiful grounds. Nans room was everything we wished for before walking through the door. Nan herself has said she couldn't have asked for better.

My Great aunt, although very unwell enjoyed her time on the whole. She described the food as excellent and the activities and care met her needs.

Everybody at the care home is very helpful and courteous. Nothing is too much trouble. Always keeping us advised.

My dad was looked after extremely well and all of the staff are amazing and very caring. Cannot rate them highly enough.

My relative has been a resident for more than twelve years and has received excellent care and support during this time.

The care home is well run and the staff are always talking to and encouraging the residents who they seem to look after extremely well. As far as possible they try to accommodate any requests whether from the occupants or relatives/visitors and they are always welcoming and pleasant.

We looked at several nursing homes before visiting this home and as soon as we entered the home we knew it was the right one. We were greeted by the deputy manager, who was friendly and very informative. We were so happy when she said that they had a space. My father only spent 2 weeks in the home before he died but everyone was so kind to him in that time. The staff were always happy and friendly and he was treated with respect. He was in during December when there were so many activities going on that the residents seemed to really enjoy. The residents were all happy and friendly and relatives all spoke highly of the care that they had observed. During the last day of his life, the level of care provided to both my father and my family was second to none. Nothing was too much trouble and they made us feel really supported. My dad died peacefully in very calm surroundings and my family and I will forever be grateful.