Grosvenor House

Whilst my mom was only with Grosvenor House for a short time I can only say how wonderful all of the staff have been. They were all so caring, helpful and supportive during the most difficult time and I am so grateful that Mom spent her last days in such a lovely home, surrounded by caring and loving staff. Thank you all so much.

My mother-in-law was only in your care for 10 days but the love, compassion and dignity displayed has been excellent. Every effort was made to ensure she was made comfortable, loved and completely care for. It has been a home from home celebrating her birthday with bunting. Nothing was ever a trouble and she was treated as wonderfully in her life and her death. Can't thank the staff enough. God bless you all.

My father-in-law was 89 years old with a multitude of age-related health issues. He spent the last three and a half weeks of his life at Grosvenor House and was treated at all times with kindness, respect and dignity. All the staff were caring and attentive - they were absolutely excellent.

I could not have wished for a better place for my Mom to spend her last hours. She was very content. The staff were absolutely wonderful. Our every need was dealt with, with love, professionalism and care. Thank you to all of the staff I spoke to, including domestic stay. We have been treated with the utmost courtesy.

The quality of care is excellent and all the staff is very professional.

I am a resident at this care home, I am very happy and would recommend it to anyone. Lovely activities and staff.

Staff are always friendly and helpful, the surroundings are very bright and clean. Staff are very respectful to my mum. Overall a very uplifting place.

My friend of many years is a resident at Grosvenor House and she is very happy there. The staff are extremely kind to her and she enjoys the food.

My friend is a resident at Grosvenor House. She is being well looked after and is happy there. Guests are made to feel welcome. The gardens could do with a bit of care and attention.

Sadly my dad had a massive stroke - thank goodness he is now in the Grosvenor House care home - thank you all for looking after him - you all do a wonderful job.

My father has been a resident at Grosvenor House for about a year following his diagnosis of vascular dementia after several strokes. During lockdown one and two, the staff always accommodated us, allowing us to talk to him on the phone wherever possible and as he was more articulate when he said how much he liked it there. Now we are able to visit, again the staff go above and beyond to accommodate us, very professionally providing us with PPE and carrying out the required tests, whilst still making the visit comfortable and personal for us and my father. I have to make a personal and heartfelt thanks to one member of staff in particular, who has been our main point of contact for both phone calls and visits, without whom the experience would have been much less enjoyable.

Myself and my mother was greeted warmly by a lovely lady though, I can’t remember her job role. I’m aware I can’t use her name but she is a credit to the care home, the way she was with my nan was heartwarming and helps me rest assured knowing she’s in good hands.

Every time I've called to speak to or about my grandad, the staff have greeted me with kindness and seem to be very knowledgeable about his well-being. The staff really put your mind at ease! He couldn't have been in better, friendlier hands.

My mom has spent the last 3 years of her life as a resident of Grosvenor House. She has always been very happy. She has been well cared for and has enjoyed getting to know the staff and residents. She was treated with care and dignity until the very end. Thank you for making our lives easier and for looking after our mom so well.

Mother happy and comfortable. Looked after well bu staff as an individual. Plenty of activities to keep her occupied. Excellent visiting arrangements.

My mother has been at Grosvenor House for three years now and is very settled and comfortable. The care she has received and continues to receive is exceptional and the carers working there are very attentive to her needs. Whilst we would absolutely prefer our mom to be well and at home, this is not possible, so it is very reassuring to know she is 'happy' and extremely cared for.

All the staff are welcoming and friendly. Very caring towards everyone in their care. The home itself has a bright atmosphere and is well maintained, clean and tidy. Thank you for being so kind and helpful.

As my Mum's (93 years old) health significantly declined over the last few years we were really struggling to look after her at home, but I was very reluctant to put her into a Care Home. It was an extremely difficult decision. We were almost at breaking point before we decided to try Grosvenor House. I had looked round most of the local homes but felt comfortable with the offering at Grosvenor House. I made the right decision. The rooms and facilities are lovely; but more importantly, the team that work there are very kind, caring and supportive to both Mum and my family! The Manager is very well organised, efficient and supportive. Mum adores the Entertainments Coordinator; who is always making her laugh out loud; something that hasn't happened for a long time. Mum loves the food. Even though she's now on a puréed diet, the Chef and his team prepare it with loving care, and it’s always beautifully presented. Last but not least the nursing team are fantastic too.

Dad was transferred from the hospital after having a stroke. Due to COVID-19, we didn't have a choice of the care home. We could not have asked for a better care home. Dad smiled so much, he loved the staff. He was happy, comfortable and not in pain. He loved it here and we loved coming here to see him. xx

My mother was in Grosvenor House nursing home for just a short time, one month before passing away. I would 100% recommend this home to relatives or friends. A lovely nurse spent time with my mother and found out some very useful details of my mom's final wishes. She was well cared for, and Mom was not alone in her final time/days.