Grosvenor House

Aqueduct Lane, Coopers Hill, Alvechurch, Birmingham B48 7BS
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Top 20 carehome certificate
10 267 Reviews
  • Grosvenor House, Birmingham
Grosvenor House is located in the Bromsgrove area (Barnt Green/Alvechurch) and run by Spring View Care, an award-winning, family-oriented care provider well respected in the local area for offering high quality 24/7 nursing care.

At Grosvenor House, they have a dedicated and passionate team providing outstanding nursing care personalised to individual requirements. They go the extra mile to ensure a caring, safe and friendly home-from-home environment.

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Care Provided by Grosvenor House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 31 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Mercy Johnson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Grosvenor House Reviews (267)

Total of 267, showing 241-260
10

Grosvenor House has a Review Score of 10 (9.999) out of 10, based on 122 reviews in the last 2 years. Over all time Grosvenor House has 267 reviews.

Overall Experience

  • 251
  • 16
  • 0
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  • 0

Date Published

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Review from Tracey S (Daughter of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred from a long stay in hospital with end of life medication. I chose Grosvenor House from those I have been given because I immediately saw the friendliness and real care that come from all staff towards the wellbeing of both residents and visitors. My mom received attentive nursing
in a pleasant and calm environment, this gave me great confidence when I live so far away. My moms passing is being dealt with, with compassion which again, is very much appreciated.

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Review from Andrew H (Friend of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am Court of Protection for a resident at Grosvenor House in Alvechurch and the staff are so professional and friendly.
The place is very clean and well set out.
The meals are excellent and they take absolute top level care of their residents.
I am very happy with Grosvenor House and its facilities,
staff and cost.

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Review from Christine H (Niece of Resident) published on 11 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly, caring and efficient - they always look happy to be there. Aunt has been so well looked after to the point she will be leaving soon and going home! Well done everyone - you have been great x

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Review from Ray Y (Son-in-law of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently had to find a nursing home placement for my father in law at very short notice and I had to approach the manager at Grosvenor House to explain our situation and enquire as to a vacancy.
I have to say that I found the whole process, from my enquiring onwards, very positive, helpful and reassuring.
During
my father in law's stay at Grosvenor House, I was present for long periods and he received nothing but care and kindness, delivered in a homely but efficient manner.
I was particularly impressed by the fact that in the first few days the owner visited us and introduced himself and all the staff similarly introduced themselves.

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Review from Norma D (Daughter of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only in Grosvenor House for a very short time but he was comfortable and able to connect with all the wonderful staff be it nurses of ancillary. They all treated him with respect and friendliness.
He was bedridden and therefore unable to participate in the activities and unfortunately
too deaf to hear the rousing musical afternoons, but he did enjoy the view from the window, the lovely food and especially the puddings.

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Review from M M (Daughter of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion and experience, since my mother became a resident here in February 2017, we have always found the staff to be very friendly and attentive. The management team are accessible at all times and will address any issues immediately and effectively. Also, some of the team are available for nursing
duties as well as administration. The home is set in beautiful grounds, beautifully decorated with stylish furnishings. Lovely home-cooked food and very clean, spacious surroundings, light and airy. A very calm welcoming home. Highly recommended.

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Review from Christine P (Friend of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend and neighbour was admitted in April 2017.
Since she has been there she has been treated with respect and dignity by friendly, caring and helpful staff.
There is always someone on hand to talk to.
The food is excellent and no one could care for her better.
We visit three/four times per
week and every time we visit she praises the care she is receiving.
Last time I visited she looked so well I cannot believe she is there for end of life care.

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Review from R N (Daughter of Resident) published on 18 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really homely feel, all carers know the residents well and respond respectfully to their needs. Activities are excellent and stimulate residents on various levels. Nursing staff listen effectively and actively respond to needs/concerns of family whether actual or perceived - really well run - communications
are efficient administrators are really professional.

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Review from J W (Daughter of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum to this nursing home in October 2016 as I was not pleased with the care at a previous nursing home.
All the staff, activity coordinator, kitchen staff, nursing staff - everyone, are always cheerful, helpful and show care and respect for the residents as well as their visitors.
The
nursing home itself has a 'homely' air rather than institutional. Whatever time of day I visit there is always someone to talk to, to see how my mother has been in herself.

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Review from Denise C (Daughter of Resident) published on 29 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Grosvenor House for just over 3 months. There were a few teething problems whilst mum got used to the change and the staff got used to mum.
Any problems or feedback has been addressed promptly.
I am very happy that mum is treated well and cared for to a very high standard would not
hesitate to recommend.

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Review from Colin G (Son of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for a few years and I have to say she could not be in a better place. The staff who work here are very friendly, kind and very professional in every way. They look after my mums needs very well, the food is 1st class and the care is superb.

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Review from Frances L (Daughter of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grosvenor House has a lovely feel, the staff are all caring and provide consistently good quality care to all residents. I have observed them dealing with awkward residents with patience and good humour. The food is exceptionally good and a choice is always given. I cannot think of anywhere in the country
better.

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Review from Maureen H (Wife of Resident) published on 15 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home was happy to take my husband at fairly short notice, knowing that he needed "end of life care". He was not able to participate in group activities but all staff were understanding and caring and engaged him in conversation at very frequent intervals. The attitude of staff was attentive
and helpful, certain staff particularly so. He could not eat much so a lot of effort went with tempting him with food he might like and going out of their way to get things for him. He was made as comfortable as possible but his condition meant it was difficult to him.

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Review from Deena H (Niece of Resident) published on 25 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant atmosphere, always made to feel welcome. Staff and management extremely helpful and approachable. We as a family are very happy with the care and attention our uncle receives. He has settled in very well.

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Review from Joanne P (Daughter of Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always courteous and look after my father like he is one of the family, always with dignity and kindness the home is always spotless. They cater for all of my father's needs even when he can be awkward and he loves the food. Putting my father in a home was one of the most difficult decisions,
as a family, have ever had to make and we are so pleased we chose this home as we know he is well, happy and completely cared for. It is a weight from our shoulders- thank you.

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Review from Stanley E (Brother of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very happy in Grosvenor House and is well looked after by the very caring staff. As older brother the care given to my sister does take a lot of worry from myself.

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Review from Trevor B (Son of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean and tidy home, just about the right amount of residents. Friendly staff.

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Review from Sue R (Daughter of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At a very challenging time having mum put into care, the staff have made it a very good experience for mum and the whole family. Mums general wellbeing has improved immensely since being cared for by all the staff at Grosvenor House. We as a family have always been made very welcome at any time and
are always available to talk to. We could not wish for mum to be in a better place.

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Review from Chris (Son of Resident) published on 29 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved to Grosvenor House mid December 2015. Sadly she has recently passed away but the few weeks she lived at Grosvenor House she was happy and treated with love, respect and dignity. The staff cared and loved her until the end and ensured she was comfortable in her last hours. Thank you to
everyone we couldn't have asked for more.

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Review from Peter H (Cousin of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding a suitable home is difficult and partly luck. First impressions of Grosvenor was of a well run and maintained facility. All the staff wore smart uniforms and there was a general atmosphere of contentment. I was met by a lady who immediately established a welcome feeling of rapport. I was left
alone in the lounge where I spoke to several residents having an art lesson. They were all most complimentary about their care and all gave me the impression of being well stimulated. The nursing care, what I have seen has been of an exemplary standard. Absolutely nothing is too much trouble for visitors and residents alike. Every person is treated individually. I feel so lucky that my relative can finish her days in such a wonderful atmosphere.

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Current Review Score: 10.0 (9.999)

Overview of Review Score

The Review Score of 10 (9.999) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 122 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 122 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.999 for Grosvenor House is calculated as follows: ( (1453 Excellents x 5) + (2 Goods x 4) ) ÷ 1455 Ratings = 4.999

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 122 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 122 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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