Grosvenor House

Aqueduct Lane, Coopers Hill, Alvechurch, Birmingham B48 7BS
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10 304 Reviews
  • Grosvenor House, Birmingham
Grosvenor House is located in the Bromsgrove area (Barnt Green/Alvechurch) and run by Spring View Care, an award-winning, family-oriented care provider well respected in the local area for offering high quality 24/7 nursing care.

At Grosvenor House, they have a dedicated and passionate team providing outstanding nursing care personalised to individual requirements. They go the extra mile to ensure a caring, safe and friendly home-from-home environment.
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Care Provided by Grosvenor House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Nursing Care: £1350 – £1600
  • RESPITE Self-Funded Nursing Care: £1350 – £1600

These prices are only a guideline, please contact Grosvenor House to find out the exact price for your requirements.

Contact Grosvenor House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Grosvenor House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mercy Johnson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Open 24 x 7 for visiting relatives / friends

Parking

  • Car park on-site

Grosvenor House Reviews (304)

10

Grosvenor House has a Review Score of 10 (9.999) out of 10, based on 126 reviews in the last 2 years.
Over all time Grosvenor House has 304 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Grosvenor House
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Total of 304, showing 161-180
Review from Fiona P (Daughter of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the most amazing care home and I can recommend it as a great place if you want your loved one to be looked after with the best quality of care and dignity. They go above and beyond to give everyone a fantastic experience - including singing, games and arts and crafts. Food is all homemade. It
is a pleasure to visit and see how happy my mum is living here. You are all truly amazing. Thank you.
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Review from Carol R (Granddaughter of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can not explain how amazing this care home is, such happiness throughout - from office and nursing staff, cleaners and laundry to the activities lady. One word amazing!
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Review from J F (Daughter-in-law of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely care home. Staff are friendly, helpful and compassionate. My mother-in-law is new to the care system but seems to be settling in nicely.
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Review from A P (Daughter of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care and attention my mother received. Lovely bright clean room. Good food. Plenty of activities. A special thank you to the team.
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Review from K F (Niece of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can not fault the care my auntie is getting. The staff are absolutely amazing, so kind and friendly and always so welcoming.
I would highly recommend Grosvenor House nursing home to anyone who's family member needs a care home.
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Review from Sylvia L (Resident) published on 10 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been good. I took some time to settle in residential care but soon settled fairly happily. The room is warm and comfortable and I have been able to put a number of personal effects to make it homely - encouraged by members of staff. When requested every attempt is made to accommodate
personal tasks wherever possible regarding meals etc. Altogether, I am more than satisfied.
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Review from Kenneth C (Brother of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is caring, attentive and friendly. There is a good feeling here and I believe the food is very good. My sister has been well cared for and the staff are very kind and do their jobs thoroughly and with a smile. The overall accommodation is very good.
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Review from Janet T (Sister-in-law of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well-organised home where clients are looked after exceptionally well, could not wish for a better place for my sister-in-law to be. She is always happy being there. The staff will go the extra mile to help and support.
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Review from David B (Son of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent place and friendly people. I was impressed with the professionalism of the staff and the generosity of the administration. The quality of care is much more than American care facilities.
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Review from Kenneth A (Cousin of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is always a welcome when we arrive at the home, my cousin always seems very content and is well looked after. The staff are like one big happy family and are always attentive to the residents and more than happy to talk to us about our cousin.
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Review from V A (Cousin of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly. Our cousin enjoys his time here, staff are always happy to sit and chat to us all. 10 out of 10, would be happy to come here myself.
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Review from Sarah W (Daughter of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise this home enough. The staff are wonderful and have been amazing in caring for my dad. I am eternally grateful.
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Review from K J (Son of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely home, my mom is so happy and enjoys all the activities and care that is given throughout the day.
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Review from Sue S (Daughter of Resident) published on 28 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant staff team, in choosing this home for Mum we looked at a number of options, we chose Grosvenor House as the staff team were really friendly. This has been our experience on every visit. In particular, the member of staff who provides an excellent entertainment programme using both internal
and external resources, this has included visiting singers, a Pantomime, and making Christmas decorations all with energy, a creative flair and a smile. Another member of staff in particular also has always gone out of his way to help us he always has a smile and a great personality with both Mum and all the other residents. Choosing a care home is never something you want to do, but from our experience, you can choose Grosvenor House with confidence that your relative will get the best possible care from this home and the amazing staff team.
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Review from Mark E (Grandson of Resident) published on 27 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing, thank you to everyone especially the carer for all your help.
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Review from C E (Granddaughter of Resident) published on 23 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm overwhelmed how kind and caring the staff are. The attention to the patients is amazing, caring for all their individual needs. A special mention for one member of staff in particular who knows exactly how to bring a smile to everyone in the room. Thank you so much to all the staff for the fantastic
job they do.
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Review from P A (Niece of Resident) published on 23 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been very pleased with the care my aunt has received at the home. The staff are very friendly.
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Review from Sam J (Son of Resident) published on 9 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Grosvenor House are amazing looking after my mum. they are so attentive and caring. We could not be happier with all the activities they partake in. The staff are always so welcoming and will do anything for her. I would not hesitate to recommend Grosvenor House to anyone. A genuine
10/10. Thank you to everyone.
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Review from C C (Sister-in-law of Resident) published on 23 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely nursing home - all the staff are very caring and helpful. We were so lucky there was a beautiful room free for my sister-in-law. Thank you, everyone.
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Review from Vanessa B (Daughter of Resident) published on 23 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you so much for the excellent care and support you showed to our father and to us as a family. We were always greeted with a smile and regularly updated on our father's health and well-being. He was quite poorly when he arrived at Grosvenor House, as he had been recovering from a recent fall -
and our experience was a positive and helpful one. The staff were all very pleasant and swift to attend if we needed help or care for Dad - the kitchen staff were very accommodating with his dietary needs too.
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Current Review Score: 10.0 (9.999)

Overview of Review Score

The Review Score of 10 (9.999) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 126 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 126 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.999 for Grosvenor House is calculated as follows: ( (1505 Excellents x 5) + (2 Goods x 4) ) ÷ 1507 Ratings = 4.999
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 126 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 126 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (0)

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