Grosvenor House

Aqueduct Lane, Coopers Hill, Alvechurch, Birmingham B48 7BS
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Top 20 carehome certificate
10 267 Reviews
  • Grosvenor House, Birmingham
Grosvenor House is located in the Bromsgrove area (Barnt Green/Alvechurch) and run by Spring View Care, an award-winning, family-oriented care provider well respected in the local area for offering high quality 24/7 nursing care.

At Grosvenor House, they have a dedicated and passionate team providing outstanding nursing care personalised to individual requirements. They go the extra mile to ensure a caring, safe and friendly home-from-home environment.

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Care Provided by Grosvenor House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 31 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Mercy Johnson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Grosvenor House Reviews (267)

Total of 267, showing 161-180
10

Grosvenor House has a Review Score of 10 (9.999) out of 10, based on 122 reviews in the last 2 years. Over all time Grosvenor House has 267 reviews.

Overall Experience

  • 251
  • 16
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  • 0

Date Published

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Review from David R (Son of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Grosvenor House from the end of December 2021 until she sadly passed away on Friday 18th March 2022. The staff were always very welcoming and extremely helpful and looked after my mom so well during her time with them. She was 92-years-old and I know she couldn't have been
the easiest patient to deal with as she was so devastated at the loss of her independence which she valued so much but everyone was so patient and caring in their approach. I just wanted to take the opportunity to thank all of the staff for making her last few weeks so comfortable and I would recommend this care home to everyone who is looking for similar care in this area.

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Review from Yvette D (Daughter of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Grosvenor House extremely clean and welcoming. My mam had been staying there since May last year. All of the staff are very friendly, patient and give excellent care. I was always kept informed of anything that Mam was going through with her health, or if she needed anything. The food was also
excellent. She loved the cooking and meals there. Her room was really nice, always clean, fresh and really well equipped. She was treated with dignity and respect at the end. They probably can't do the same activities at the moment due to Covid, but they work hard to keep everyone safe. I wouldn't have had Mam anywhere else.

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Review from M D (Daughter of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mom was looked after by the staff at Grosvenor House until her death in February 2022. Since the end of May 2021, she has been well cared for. The staff were very kind especially as she was often frightened of being on her own and unhappy since her illness and the death of my dad. They kept us informed
and helped us care for her. We felt she was safe. The food was very good. The accommodation is excellent and very clean.

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Review from A P (Son of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in Grosvenor House for two years. I have found the staff and management care to be excellent throughout these challenging Covid times. Would recommend the home to anyone looking for residential and nursing care.

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Review from S R (Wife of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Grosvenor House since January this year. I have never heard a word of complaint about the staff, the food, which he said is very good with a choice at every meal. The care that he gets is first-class. I couldn't wish for him to be anywhere else.

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Review from Helen C (Daughter of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent only a short time at Grosvenor House but during his stay here he received excellent care. The staff were very friendly and caring.

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Review from Sarah P (Daughter of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has only been at Grosvenor House for just over a week. The staff have made visiting very accessible and are very welcoming; when I first visited the home it had a very nice feeling to it and made me happy that my dad was spending his last days here, as previously he had had an awful experience
with the home that my mum was in. When the end of my dad's life was near I was contacted and all the staff were very supportive and let all of the family visit. Thank you to you all for caring so much about your residents.

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Review from Darcie P (Granddaughter of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandad came to Grosvenor House straight from the hospital. I was worried about visiting as my nan's care home was unsatisfactory in all aspects, but I was pleasantly surprised the first time I came to Grosvenor. All staff I encountered were friendly and amicable. Gramp's room was comfortable, spacious
and homely. I was always welcome whenever I wanted to visit and we were contacted promptly if there was any change. My grandad was happy here - thank you for providing for him in his last weeks

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Review from Anne C (Daughter of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred to Grosvenor House almost a year ago by the hospital as he required palliative care. From that point on we saw Dad slowly improve and begin to thrive. Lovely positive relationships flourished and it became clear that the time and care devoted to my father was the reason. He
began to interact and grew stronger. As a family, we cannot thank the team enough for what they do on a daily basis.

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Review from Nichola T (Friend of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was treated incredibly compassionately and kindly during her recent stay. The management staff were very efficient too.

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Review from Shirley S (Sister-in-law of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law is always well kept and clean. Happy with the staff.

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Review from Steven P (Son of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent levels of care. The staff are wonderful and friendly. I could not wish for my father to be anywhere better and would highly recommend to anyone.

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Review from E O (Daughter of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with Grosvenor House throughout Dad's two years. The staff have always been considerate, cheerful, kind and responsive to Dad as an individual. It amazed me that they managed to bring out his dormant sense of humour and sociability. They coaxed him out of his shell and gave
him a real boost (this was especially important and a great comfort to me when Covid was at its height.) The home has such high standards of care, both on a day to day level and at times of crisis. Dad was looked after very well at the end and I was so grateful he was in their hands.

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Review from Jane A (Daughter of Resident) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't have asked for a more welcoming, loving and caring home. They were her family too and cared for her in such a special, thoughtful, sensitive way. Everyone here from the cook, laundry lady, maintenance team, care team and nurses are all truly exceptional. I wouldn't hesitate to recommend this
care home.

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Review from Barry T (Son of Resident) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been kept comfortable with good levels of care. The food is aligned to his likes and needs.

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Review from Mike R (Son of Resident) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home. Caring staff and very professional. My father's needs are fully cared for.

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Review from J C (Wife of Resident) published on 20 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband spent the last three and a half weeks of his life at Grosvenor House. I was able to visit every day despite very careful Covid restrictions. The care he received was excellent in spite of the fact that he was very ill. The staff were patient and supportive to me, particularly in his last
days.

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Review from Pam C (Niece of Resident) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt thinks it's very nice, the staff are very helpful and keep the place clean. The food is good and very well cooked. Everyone is very friendly.

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Review from P A (Niece of Resident) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and attention that have been given to my aunt this last month. Everyone was very friendly.

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Review from T P (Friend of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt compelled to submit a review on the care and compassion the resident received whilst at Grosvenor House, he was treated with kindness, care and dignity.
The gentleman was only there for a short while but it was very clear when talking to the staff they took time to get to know him as a person
and find out what his likes and dislikes were very quickly.
Due to the pandemic visits needed to be planned in advance with the appropriate testing and PPE guidelines adhered to keep residents and staff safe.
The team were very professional and communication was excellent, the phone was always answered promptly, the staff knew my name and who I was enquiring about before I got to mention his name.
Just wanted to say thank you for all you are doing in these difficult times and for showing so much care to this gentleman during his short stay with you.

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Current Review Score: 10.0 (9.999)

Overview of Review Score

The Review Score of 10 (9.999) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 122 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 122 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.999 for Grosvenor House is calculated as follows: ( (1453 Excellents x 5) + (2 Goods x 4) ) ÷ 1455 Ratings = 4.999

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 122 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 122 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (13)

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