Grosvenor House

Aqueduct Lane, Coopers Hill, Alvechurch, Birmingham B48 7BS
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Top 20 carehome certificate
10 267 Reviews
  • Grosvenor House, Birmingham
Grosvenor House is located in the Bromsgrove area (Barnt Green/Alvechurch) and run by Spring View Care, an award-winning, family-oriented care provider well respected in the local area for offering high quality 24/7 nursing care.

At Grosvenor House, they have a dedicated and passionate team providing outstanding nursing care personalised to individual requirements. They go the extra mile to ensure a caring, safe and friendly home-from-home environment.

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Care Provided by Grosvenor House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 31 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Mercy Johnson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Grosvenor House Reviews (267)

Total of 267, showing 141-160
10

Grosvenor House has a Review Score of 10 (9.999) out of 10, based on 122 reviews in the last 2 years. Over all time Grosvenor House has 267 reviews.

Overall Experience

  • 251
  • 16
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  • 0

Date Published

267
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Review from C C (Sister-in-law of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely nursing home - all the staff are very caring and helpful. We were so lucky there was a beautiful room free for my sister-in-law. Thank you, everyone.

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Review from Vanessa B (Daughter of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for the excellent care and support you showed to our father and to us as a family. We were always greeted with a smile and regularly updated on our father's health and well-being. He was quite poorly when he arrived at Grosvenor House, as he had been recovering from a recent fall -
and our experience was a positive and helpful one. The staff were all very pleasant and swift to attend if we needed help or care for Dad - the kitchen staff were very accommodating with his dietary needs too.

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Review from Nigel J (Son of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and service were excellent and we could not have asked for more.

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Review from R F (Son-in-law of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, polite and cheerful. Nothing is any trouble.

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Review from Susan S (Daughter of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, caring staff - every single one, from carers to cleaners and management.

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Review from Wayne S (Son-in-law of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. All have worked really hard to get Mum out of bed and into the lounge, which has been a real challenge considering her needs.

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Review from Peter H (Brother of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not wish for my sister to be looked after in a better environment. On all of my visits staff have always shown a caring approach and have done everything to make my sister comfortable, I have nothing but complete admiration for their dedication on a personal note. I have found all staff to be
both friendly and sympathetic.

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Review from Maureen R (Wife of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well received, made us feel welcome. Nothing is too much trouble. Looking after my husband very well.

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Review from P W (Daughter-in-law of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff enough for the care they gave Dad. The care is first-class. I would highly recommend this home to anyone. My husband has already booked my bed!

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Review from Steven W (Son of Resident) published on 4 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has only been here for three days but the care he has received is second to none. Thank you!

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Review from Daphne P (Wife of Resident) published on 2 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at the home for over two years. I've never had any faults with the care and the carers, he is always clean and well-shaven. I know he is well cared for and as his wife, it means a lot.

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Review from C L (Sister-in-law of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience has been satisfactory. No reason to complain and if the circumstances should arise, I would be quite happy to stay there.

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Review from Tim L (Brother of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A magnificent house in pleasant green surroundings. After several visits, my question is 'Would I be happy to live here myself?'. The answer is a resounding yes!

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Review from Linda P (Partner of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner had been at Grosvenor House for just under a year but sadly passed away at Easter. As a person who was always active, he didn't understand why he was there needing care. From my point of view, he was well looked after, always clean and well presented and as happy as he could be under the
circumstances. Everyone, including the non-care staff, are very friendly and do the very best for the residents.

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Review from Catharine R (Wife of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was beautifully looked after and the staff were always kind and helpful. A very sad and stressful time was made as good as it could be. Thank you.

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Review from Ashley O (Son of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody has been truly excellent. They have been kind, patient and respectful. At all times they have been very accommodating regarding visiting. Dad had a number of different physical conditions and must have been very demanding but the staff have been brilliant and it has been of great comfort to
us that he came to Grosvenor House. A big thank you to everybody.

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Review from Michelle O (Daughter of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's care has been excellent from the first day he arrived at Grosvenor House until he sadly died. The staff have shown so much compassion to both Dad and ourselves. We spent the whole night with dad before he died and the staff looked after us with coffee/tea and biscuits. I just can't praise Grosvenor
House highly enough. Thank you for everything.

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Review from G R (Son of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had an emergency crisis with my 95-year-old father. I called and spoke with the admin and she was wonderful, nothing was too much trouble. They accepted my father at a moment's notice and really did take great care of him. The food was first-class and the entertainment coordinator and the nursing
staff were just brilliant. He looked ten years younger when they had finished with him. I feel sure I'll be calling on their services again! Great job!

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Review from Andrew T (Son of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are fab.

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Review from Jane T (Daughter of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received at Grosvenor House was fantastic. The team are lovely and they gave my mother her dignity in very difficult circumstances. I have no hesitation in recommending Grosvenor House to anyone looking for care.

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Current Review Score: 10.0 (9.999)

Overview of Review Score

The Review Score of 10 (9.999) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 122 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 122 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.999 for Grosvenor House is calculated as follows: ( (1453 Excellents x 5) + (2 Goods x 4) ) ÷ 1455 Ratings = 4.999

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 122 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 122 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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