Grosvenor House

Aqueduct Lane, Coopers Hill, Alvechurch, Birmingham B48 7BS
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Top 20 carehome certificate
10 304 Reviews
  • Grosvenor House, Birmingham
Grosvenor House is located in the Bromsgrove area (Barnt Green/Alvechurch) and run by Spring View Care, an award-winning, family-oriented care provider well respected in the local area for offering high quality 24/7 nursing care.

At Grosvenor House, they have a dedicated and passionate team providing outstanding nursing care personalised to individual requirements. They go the extra mile to ensure a caring, safe and friendly home-from-home environment.
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Care Provided by Grosvenor House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Nursing Care: £1350 – £1600
  • RESPITE Self-Funded Nursing Care: £1350 – £1600

These prices are only a guideline, please contact Grosvenor House to find out the exact price for your requirements.

Contact Grosvenor House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Grosvenor House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mercy Johnson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Open 24 x 7 for visiting relatives / friends

Parking

  • Car park on-site

Grosvenor House Reviews (304)

10

Grosvenor House has a Review Score of 10 (9.999) out of 10, based on 126 reviews in the last 2 years.
Over all time Grosvenor House has 304 reviews.

Overall Experience
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Date Published
  • 304
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Reviewer Connection to Grosvenor House
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Total of 304, showing 141-160
Review from Ian W (Son of Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father has been in her, the care has been very good, and the staff have been attentive and professional.
The home itself and its surroundings are very nice, clean and efficient.
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Review from Sharon G (Daughter of Resident) published on 26 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Not having any experince in a nursing home, I didn't know what to expect, but I can honestly say I couldn't fault Grosvenor House. The staff are so welcoming and caring, and I knew straight away Mum was going to be looked after like she deserved. In her last days and hours, I wouldn't have wanted her
to be anywhere else but here, so a very big thank you to everyone who looked after my mum.
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Review from J H (Daughter of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic place, staff great.
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Review from Lynn D (Niece of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff encourage residents to improve. The staff are very friendly and helpful. The rooms are very clean. Food appetising and lots of enjoyable activities.
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Review from D G (Daughter of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum receives top-quality care at Grosvenor House. All staff are very approachable and spend time to make everyone welcome. The atmosphere is happy and bubbly in the home and I really wouldn't want my mum to be anywhere else.
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Review from C S (Niece of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent place. Residents always look clean and happy. The activities are brilliant.
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Review from Denise C (Daughter of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Grosvenor House for over seven years. She has been extremely well cared for throughout the various stages of her illness. Her needs have changed during her time at Grosvenor House and the staff and management have adapted the care accordingly. On the rare occasion I
have had to give feedback, it has been acted on immediately with the resident as the number one priority. The staff turnover is low, which is really beneficial for elderly people who either don’t like change or struggle to cope with it due to dementia or other needs. The home do not use agency staff, which ensures a consistency of care completely under the control of the management. The resident and indeed resident’s family are far from just a number, it really is family run with those values at the core. The staff and management really do ‘care’, they are very kind and always try their best. I looked around twenty plus care homes and know I made the right choice.
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Review from Maureen D (Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and all that work there are so kind and helpful. A pleasing place to be.
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Review from T H (Respite Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A great resort for respite care. All-over, a good outcome.
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Review from M W (Friend of Resident) published on 24 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Looked after very well.
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Review from L D (Daughter of Resident) published on 24 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came into Grosvenor House last month after a terrible stroke. We have been made very welcome, the care and kindness have been outstanding. The food and additional care are also very good and a lovely food choice.
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Review from Sarah H (Granddaughter of Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan moved here from a previous home and she is lovely and clean and well presented. She is well looked after here. The home is very clean and the staff are lovely.
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Review from Emma T (Granddaughter of Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first visit to see my nan. Nan had to change home for better care for her. I cannot get over how friendly the staff are and how clean the building is. Nan seems to be brighter, cleaner and more presentable.
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Review from D W (Son of Resident) published on 27 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had the pleasure of getting to know the staff at Grosvenor House over the last 12 months with our dad becoming a resident. The kindness, compassion, and friendliness of all the staff is a credit to the care profession. Without their help, the last 12 months would have been much more difficult
and for that, we will always be grateful for their help.
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Review from Pauline D (Husband of Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is cared for very well. The staff are excellent. Happy husband, happy wife.
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Review from A C (Daughter of Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really appreciate the care and kindness shown to Mum. Staff are always happy to help us understand Mum's state of health and well-being.
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Review from S C (Daughter of Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very good and look after Mum very good.
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Review from Jayne J (Daughter of Resident) published on 24 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care, support and kindness my mother received during her two-month stay at Grosvenor House.
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Review from K R (Daughter of Resident) published on 24 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming. Mom was very comfortable. Care is second to none. The staff were very kind. Would highly recommend it.
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Review from J K (Daughter-in-law of Resident) published on 24 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was made very welcome and has been happy and well cared for. Staff have been caring throughout her stay and encouraged Mum to join in activities. We have been grateful for the respite care and are confident that she is safe, well cared for and happy.
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Current Review Score: 10.0 (9.999)

Overview of Review Score

The Review Score of 10 (9.999) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 126 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 126 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.999 for Grosvenor House is calculated as follows: ( (1505 Excellents x 5) + (2 Goods x 4) ) ÷ 1507 Ratings = 4.999
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 126 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 126 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (0)

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