Grosvenor House

Aqueduct Lane, Coopers Hill, Alvechurch, Birmingham B48 7BS
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10 304 Reviews
  • Grosvenor House, Birmingham
Grosvenor House is located in the Bromsgrove area (Barnt Green/Alvechurch) and run by Spring View Care, an award-winning, family-oriented care provider well respected in the local area for offering high quality 24/7 nursing care.

At Grosvenor House, they have a dedicated and passionate team providing outstanding nursing care personalised to individual requirements. They go the extra mile to ensure a caring, safe and friendly home-from-home environment.
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Care Provided by Grosvenor House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Nursing Care: £1350 – £1600
  • RESPITE Self-Funded Nursing Care: £1350 – £1600

These prices are only a guideline, please contact Grosvenor House to find out the exact price for your requirements.

Contact Grosvenor House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Grosvenor House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mercy Johnson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Open 24 x 7 for visiting relatives / friends

Parking

  • Car park on-site

Grosvenor House Reviews (304)

10

Grosvenor House has a Review Score of 10 (9.999) out of 10, based on 126 reviews in the last 2 years.
Over all time Grosvenor House has 304 reviews.

Overall Experience
  • 288
  • 16
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Date Published
  • 304
  • 20
  • 58
  • 126
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Reviewer Connection to Grosvenor House
  • 95
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  • 10
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  • 7
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  • 5
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  • 4
  • 3
  • 2
  • 2
  • 1
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Total of 304, showing 101-120
Review from M H (Grandson of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff and a lovely care home.
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Review from J H (Great-granddaughter of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff provide excellent care. Go above and beyond to help residents be happy, looked after, and entertained.
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Review from M S (Daughter of Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home - everyone is really caring.
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Review from Pete D (Husband of Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and kindness to all residents and relations.
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Review from Claire T (Daughter of Resident) published on 11 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a wonderful nursing home. All staff are extremely friendly, supportive and patient. I couldn't wish for a better home for my Dad to be cared and looked after. Thank you for the last 7 years and very grateful.
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Review from Alan B (Son-in-law of Resident) published on 11 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not ask for more for my mother-in-law.
Care 100% all round.
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Review from G P (Daughter-in-law of Resident) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent isn't the right word very outstanding is the word.
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Review from Michael B (Brother of Resident) published on 20 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are brill in all they do and very thoughtful.
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Review from Patricia B (Daughter of Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was at Grosvenor House for going on 6 weeks. Her care was second to none. I cannot praise the staff enough for her care and support. My mum was end-of-life care, but in the short time she was at Grosvenor, she was happy and very well cared for. All that is left to say is "thank you Grosvenor House
you're the best."
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Review from S S (Nephew of Resident) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has the best care in this lovely home. The staff all have a lovely caring disposition. I am very happy she is there.
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Review from Sarah D (Friend of Resident) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing staff who supported the family during a difficult time. Outstanding care delivered.
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Review from Gillian M (Friend of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff have always been friendly and helpful. They have good knowledge and understanding of those in their care.
Home always clean and attractive, love the paintings!
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Review from Amanda S (Daughter of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have all been brilliant and kept me informed of my dad's condition.
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Review from L F (Next of Kin) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the staff enough for all the care they gave my relative in his last weeks.
So thankful for the care they gave to him.
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Review from S S (Niece of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for my aunt. Well looked after. The staff give her the time and treat her very well. The room is kept clean. All the communal areas are always clean and it always smells lovely. Very welcoming staff.
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Review from A N (Daughter of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
"Amazing," my dad was so happy here.
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Review from Philip N (Son-in-law of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
1st class care home.
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Review from Fay B (Sister-in-law of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone of the staff are fantastic, very friendly, kind, nothing is too much trouble, talk us through everything, amazing nursing home.
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Review from Thelma W (Wife of Resident) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say a big thank you for looking after my late husband all be it for such a short time.
The staff were excellent and so caring to my husband and me and his family. We could not of asked for better.
The home was so clean and bright and very welcoming. Thank you for making, the last days
of his life so comfortable and dignified.
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Review from S W (Daughter-in-law of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my father-in-law came into the care home to the moment he passed, they have been absolutely phenomenal. They cared for him as you would a member of their own family. Caring, compassionate and absolutely outstanding. The facilities are really clean and spacious. Every aspect is five stars.
Thank you for looking after my father-in-law.
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Current Review Score: 10.0 (9.999)

Overview of Review Score

The Review Score of 10 (9.999) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 126 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 126 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.999 for Grosvenor House is calculated as follows: ( (1505 Excellents x 5) + (2 Goods x 4) ) ÷ 1507 Ratings = 4.999
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 126 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 126 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (0)

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