Grosvenor House

Aqueduct Lane, Coopers Hill, Alvechurch, Birmingham B48 7BS
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10 304 Reviews
  • Grosvenor House, Birmingham
Grosvenor House is located in the Bromsgrove area (Barnt Green/Alvechurch) and run by Spring View Care, an award-winning, family-oriented care provider well respected in the local area for offering high quality 24/7 nursing care.

At Grosvenor House, they have a dedicated and passionate team providing outstanding nursing care personalised to individual requirements. They go the extra mile to ensure a caring, safe and friendly home-from-home environment.
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Care Provided by Grosvenor House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Nursing Care: £1350 – £1600
  • RESPITE Self-Funded Nursing Care: £1350 – £1600

These prices are only a guideline, please contact Grosvenor House to find out the exact price for your requirements.

Contact Grosvenor House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Grosvenor House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mercy Johnson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Open 24 x 7 for visiting relatives / friends

Parking

  • Car park on-site

Grosvenor House Reviews (304)

10

Grosvenor House has a Review Score of 10 (9.999) out of 10, based on 126 reviews in the last 2 years.
Over all time Grosvenor House has 304 reviews.

Overall Experience
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Date Published
  • 304
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Reviewer Connection to Grosvenor House
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Total of 304, showing 121-140
Review from N W (Son of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was sceptical about my dad going into a nursing home. When I arrived I was amazed at how welcoming and clean the home is. The facilities are superb. I would highly recommend this home. They are caring and friendly.
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Review from A R (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can only say one thing, amazing!
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Review from P E (Daughter of Resident) published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful home, clean and very friendly staff, would recommend any time.
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Review from S W (Friend of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a friend and ask the staff how she is doing there best for her and all good things also they do. We are happy what's being done for her. You cannot do any more than you are.
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Review from Claire R (Daughter-in-law of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing so friendly and inviting my father-in-law is so happy here. I love talking to the other residents. There is such a nice atmosphere here. I love coming here.
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Review from Claire R (Friend of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If I had a family member who was a resident I would be extremely happy and very content.
All staff are great, especially activities lady.
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Review from Andrew C (Son of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad entered Grosvenor House in August 2023 after a five month hospital stay. It took a few weeks to settle in, but the staff made him so welcome. Dad asked for more curries and spicy food, and the staff duly delivered. The home provided plenty of entertainment, including live singers, which Dad enjoyed.
Sadly, Dad became more ill over the last month or so, and the care provided as he declined was superb, and in the last few days the end of life care was fantastic. It's a shame he couldn't have benefitted from the home for longer.
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Review from Rebecca S (Daughter of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fab care for my mother. She loves the staff. All staff very welcoming. Could not ask for more.
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Review from Sarah J (Daughter of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing, fab care and brilliant staff.
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Review from Roger B (Son of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has always said he will never leave his house that was built to his spec. But when he had his 100th birthday, which Dad organised for 200 people - a great day was had by all. Dad then agreed to go into a home. We were all a little worried, but when he arrived, Dad told us this home was just
fantastic - perfect staff, food, room, and I want for nothing. So now the whole family are very happy.
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Review from R B (Daughter-in-law of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative is very happy at this home. He really enjoys his food, and the people who look after him are very caring.
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Review from Katherine T (Daughter of Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum only spent a short time at Grosvenor House, but her last days were spent in lovely surroundings with very caring staff. We cannot thank everyone at Grosvenor House enough for all their support and care and making Mum comfortable in her final days.
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Review from Sarah T (Granddaughter of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful home with kind and lovely staff.
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Review from Paul B (Son of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, great staff and nice home.
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Review from Jane O (Granddaughter of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean, warm, nice entertainment going on with a singer. Lovely staff.
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Review from K W (Niece of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunty is very happy and well looked after. She loves getting her hair done and really enjoys the live entertainment. Staff are lovely, friendly and always offer refreshments. An overall lovely, clean, friendly home.
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Review from Nicola W (Daughter of Resident) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father is respected and well looked after. The home is comfortable, warm and clean and pleasant to be in. The staff are wonderful, caring and lovely people. My dad seems happy with his room, the routine and the friendly nature of his care.
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Review from C T (Niece of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Auntie has been in Grosvenor House for a couple of years and when we visit the house is always clean and never smells. The staff are always so polite and helpful, offering tea/coffee when we arrive, couldn't want for more.
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Review from Thomas A (Grandson of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and friendly. Filled me with such confidence that my grandma is being looked after well.
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Review from Denis K (Son-in-law of Resident) published on 13 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff were very welcoming and eager to help.
My mother-in-law was very content and well cared for.
A very pleasant visit.
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Current Review Score: 10.0 (9.999)

Overview of Review Score

The Review Score of 10 (9.999) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 126 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 126 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.999 for Grosvenor House is calculated as follows: ( (1505 Excellents x 5) + (2 Goods x 4) ) ÷ 1507 Ratings = 4.999
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 126 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 126 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (0)

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