Heathbrook House Care Home

223/229 Worcester Road, Stoke Heath, Bromsgrove B61 7JA
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9.8 87 Reviews
  • Heathbrook House Care Home, Bromsgrove
Recently refurbished (2023) throughout, Heathbrook House is a purpose-built care home in the pleasant residential area of Stoke Heath. It offers dementia care, residential, nursing, respite, Parkinson’s, palliative and convalescent care.

This purpose-built accommodation has been carefully designed to provide a warm and homely environment and features comfortable lounges and a light, airy conservatory, ideal for relaxing or socialising. Bedrooms benefit from ensuite facilities as well as TV and telephone points and views of the gardens.

Mealtimes and special occasions are made satisfying thanks to a versatile chef who tailors meals to individual diet and pursues the home’s mission to support good nutrition.

A varied activities programme is also tailored towards personal interests, with many residents’ clubs set up, as well as gardening, painting, baking and musical entertainment. Pets As Therapy dogs are popular visitors and enjoyed by all.

For more information about life in the home, please visit their Facebook page; search 'Bupa UK Heathbrook House care home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hayley Langley (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (45)

Heathbrook House Care Home Reviews (87)

9.8

Heathbrook House Care Home has a Review Score of 9.8 (9.752) out of 10, based on 19 reviews in the last 2 years.
Over all time Heathbrook House Care Home has 87 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Heathbrook House Care Home
  • 34
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Total of 87, showing 1-20
Review from Jane B (Niece of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came to see my aunt, found her to be looking clean and well happy. The home and staff are lovely.
P.S hope you do not mind my auntie will not eat carrots or any meal with carrots on. This is not a complaint just wanted to let you know.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Heathbrook House Care Home

Thank you for your feedback. We are very glad to hear that your Aunt is happy in our care. We will certainly pass your comments on to our management team regarding your Aunt's dislike of carrots with her meals.

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Review from Karen M (Daughter of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment Mom came to Heathbrook House in March 2025 she was settled and felt safe she has a lovely room and the staff are so helpful & caring. They couldn't look after Mom any better. Thank you to everyone at Heathbrook House.
Reply from Maria Ricketts, Customer Care Adviser at Heathbrook House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review from L B (Daughter of Resident) published on 3 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Upon moving into heath brook it took a little while for the staff to get use to us as a family and my mom and us of the routine and the staff but following this my mom has settled in really well. Staff now understand my mom's likes and dislikes and if there is something at meal times she doesn't like
on the menu they will either amend it or make something different which is great.
Heath brook looks and smells clean both on entering reception and onto the units.
All of the staff from management to housekeeping are friendly and always saying hello or offering hot drinks, and remembering are names or the names of my mom's grandchildren so they can talk to my mom about them later which always brings a smile to her face, in addition to making us feel welcome at any time.
If there are concerns with mom's health the nursing time will call us or if the GP needs to consult with us they will also call us which gives us a peace of mind that she is being taken care.
Reply from Fran Donno, Customer Service Adviser at Heathbrook House Care Home

Thank you for your kind review. We are very happy to hear you can feel at ease with your Mom in our care and we are pleased to hear that your Mom has settled in well. It is lovely to hear that your Mom is receiving such high standards of care and support during her stay at Heathbrook House Care Home. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review from M T (Granddaughter of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I regularly visit Heathbrook House to visit my grandmother. I can't fault any member of the care team. They are all efficient, approachable, caring and hands on with all the residents. They genuinely make it feel like a home for all in their care, and are always so polite and welcoming whenever I visit.
It's such a lovely place to go to and so reassuring knowing my grandmother is in such capable and caring hands.
Reply from Lisa Henderson, Customer Care Advisor at Heathbrook House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Grandmother in our care. It is always nice to hear words like "Efficient" and "Approachable" being used to describe our Staff. We hope to continue providing your Grandmother with the best possible care. We will certainly pass your comments on to the manager.

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Review from L T (Friend of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to visit my friend who I havnt seen in a very long time, I was welcomed by the receptionist who asked who I had come to see and if I had been here before, she was most welcoming and showed me the way to go.
I went to my friend in her room and she was surprised to see me there but was so glad
I came to visit , she told me all about her new home and how she's settled in really well.
The home is lovely and my friend showed me around the lounge and where she has her meals.
One lovely lady asked us if we were ok and if we would like to have a coffee in the conservatory. We went to the conservatory and it's such a lovely space and nice environment to have a catch up.
My friend said she had doubts moving into a care home but she's happy and content here and it's wonderful to see her like this. Thankyou to all that look after her so well, she spoke very highly of you all.
Reply from Lisa Henderson, Customer Care Advisor at Heathbrook House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Friend in our care. We hope to continue providing your Friend with the best possible care.

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Review from Tammy B (Friend of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and management are so welcoming and go the extra mile to help the residents the best they can providing care in a person centred way with all resident especially my family I have no complaints only compliments for the home it's well looked after and everything always looks so fresh.
Reply from Maria Ricketts, Customer Care Adviser at Heathbrook House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one In our care. We hope to continue providing your loved one with the best possible care.

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Review from Biddy W (Daughter of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall the home has a lovely relaxed atmosphere. I noticed how fresh and clean the home smelt when we first arrived. The staff are very friendly and kind and treat mum with respect, she can be very difficult. She is often led on her back staring at the ceiling, she is completely immobile. Sometimes
her food is hard for her to eat, very crumbly toast depending which shift is on. She likes music or TV in the background, not nothing!
Reply from David Mclean, Customer Service Adviser at Heathbrook House Care Home

Thank you for providing your feedback. We are pleased to hear words such as "friendly" and "kind" being used to describe our staff. Our resident's health and wellbeing are paramount to us, so we will discuss your feedback with the home's manager to help them continually improve their service.

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Review from G B (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When my mother was on end of life care everyone was son kind. It was humbling to see how all the staff cared - even when busy, nothing was too much trouble. They ensured my mother's last days were calm and pain free. I could not praise them enough.
Reply from Grace Langfield, Customer Service Adviser at Heathbrook House Care Home

Thank you for taking the time to leave your review. It's so nice to hear that our staff went above and beyond to help make your Mum's care last days comfortable. Hopefully you can look back on this and find comfort knowing your Mum received the best possible care.

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Review from H R (Daughter-in-law of Resident) published on 13 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was a resident in Heathbrook House for just over one year. During that time she received excellent care and attention from all staff. We visited regularly when we were made to feel very welcome and part of the Heathbrook House family. The staff always met you with a smile and would
keep us updated with all of the things Mum had done during the day and any health issues she may have had. I would not hesitate in recommending Heathbrook House to anyone.
Reply from Fran Donno, Customer Service Adviser at Heathbrook House Care Home

Thank you for your lovely review. We are so pleased to hear that your Mother-In-Law received such high standards of care and support during her stay at Heathbrook House Care Home. We are glad to hear that you were made to feel very welcome and you had a positive experience whilst visiting the home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from I C (Respite Resident) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This has been a pleasant stay. Staff are friendly, cheerful and helpful and do their best to make the stay pleasant and sometimes entertaining.
Reply from Grace Langfield, Customer Service Adviser at Heathbrook House Care Home

Thank you for your feedback. It is always nice to hear words like "cheerful" and "helpful" being used to describe our care. Thank you for choosing Heathbrook House for your stay.

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Review from Debbie L (Daughter of Resident) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently moved Mom into Heathbrook House from a previous care home, and I have been overwhelmed with the care & attention from everyone we have met so far. Her room is fantastic, so bright, and has a lovely view from the window onto part of the gardens, the whole home is clean and welcoming. I am
so much more confident that Mom will now get the care she deserves, and can already see how much calmer she is. Thank you everyone at Heathbrook House for restoring my faith in our care system.
Reply from Grace Langfield, Customer Service Adviser at Heathbrook House Care Home

Thank you for your lovely review. We hope the staff at Heathbrook House Care Home did everything to make the transition as easy as possible for your family and Mum. We hope to continue providing your loved one with the best possible care and we will certainly pass your comments on to the manager.

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Review from J S (Sister of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My visits are made bearable by the kind and considerate staff.
I feel that I leave my sister with kind and caring people.
Reply from Grace Langfield, Customer Service Adviser at Heathbrook House Care Home

Thank you for taking the time to leave your review. We are glad to hear that our staff are nothing short of supportive and considerate of you and your Sister during what can be such a difficult time. Thank you for choosing Heathbrook House for her care.

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Review from M M (Husband of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities, an environment. All of the staff are friendly, caring and efficient at their job. Food looks superb, although my wife is on a pureed diet which is well prepared to the right consistency. Very happy that my loved one is in good hands.
Reply from Rosie Smith, Customer Advisor at Heathbrook House Care Home

Hello and thank you for taking the time to write the staff at Heathbrook House such a lovely review. It is always wonderful to hear words such as "friendly", "caring" and "efficient" to describe our staff and homes. We are thrilled to hear everything is to your liking and that you feel happy to have your loved one with us.

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Review from J C (Friend of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve been coming here for a while now to visit an old neighbour. She was very apprehensive when she first moved in but these past few months she is loving it. I believe we have new management and have noticed a big change in standards. I would definitely recommend this home in the future. I would like
to say well done to all the team. And a big thank you.
Reply from Maria Ricketts, Customer Care Adviser at Heathbrook House Care Home

Thank you for your lovely review. We hope Heathbrook House Care Home did everything possible to make the transition as easy as possible. Our resident's health and well-being is an absolute priority, so we are pleased to hear you have noticed a big improvement with the quality of care that we provide. We hope to continue providing your loved one with the best possible care.

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Review from Jane C (Daughter of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Heathbrook for 11 months and my mother spent 7 weeks in the home so she could spend time with dad. In between the time mom was in the home dad was taken into hospital dad was discharged on end of life.
My sister and I spent 10 days by dads bedside as the hospital said he only had
2 days to live, the staff were really kind and caring. Mom and dad had their 65th Anniversary in the home, the cook made some sandwiches and cakes and hot drink. The cook was so kind and made a cake, it was such a lovely afternoon for mom and dad was given some flowers of all the staff. We had lots of happy time and we had some sad one two due to dad’s heath.
The carers were so amazing. The nurse team were fantastic too. It was also that the manager come out of the office and do hands on too this is fantastic to see. I would like to thank everyone in Heathbrook House for everything there did for mom and dad.
Reply from Fran Donno, Customer Service Adviser at Heathbrook House Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We are pleased to hear that your family has happy memories and has had a positive experience at Heathbrook House Care Home. Hopefully you will go away from this feeling like your loved ones received the best possible care.

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Review from G L (Husband of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service is very good.
Reply from Eden Tomlinson, Customer Service Adviser at Heathbrook House Care Home

Thank you for your kind words. We are glad to hear you are happy with the care provided. We hope to continue providing your loved one with the best possible care.

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Review from Zena M (Daughter of Resident) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the level of care my mom is receiving. She is so happy and really enjoys all the activities and entertainment. The staff are also all so lovely, patient and helpful. I am so grateful to know that Mom is safe and happy. Thank you, it puts my mind at ease.
Reply from Eden Tomlinson, Customer Service Adviser at Heathbrook House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mom in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from Gail B (Daughter of Resident) published on 18 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has always enjoyed staying at the home.
She joins in all the activities and especially enjoys the art/craft sessions and the entertainment.
Many of the staff are friendly and treat my mother well - calling her 'queen.' Some go above and beyond for the home giving their time and money for
the residents. I could not have found a better place for my mother to spend her days.
Reply from Grace Langfield, Customer Service Adviser at Heathbrook House Care Home

We appreciate you taking the time to leave us your comments. It's lovely to hear your mother is treated so well by our staff, and that she enjoys the arts and crafts activities, as well as the entertainment we provide. We hope to continue providing your loved one with the best possible care.

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Review from Dawn M (Daughter of Resident) published on 16 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would highly recommend as the care my father is getting is brilliant. The care staff are lovely and helpful, and they go above in the care. There is plenty to do for my dad with activities, which he loves getting involved in.
Reply from Eden Tomlinson, Customer Service Adviser at Heathbrook House Care Home

Thank you for your lovely review. It is always nice to hear from family members who feel like their loved one is cared for and looked after. We hope to continue providing your father with the best possible care.

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Review from J S (Husband of Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are helpful and courteous. I have no complaints about my wife's treatment, although I would like her hair washed more often, at least every other day. The home is always tidy and clean.
Reply from Grace Langfield, Customer Service Adviser at Heathbrook House Care Home

Thank you for taking the time to leave your review. It is always nice to hear words such as "helpful" and "courteous" being used to describe our care. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Heathbrook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.752 for Heathbrook House Care Home is calculated as follows: ( (172 Excellents x 5) + (47 Goods x 4) + (2 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 222 Ratings = 4.752
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heathbrook House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

Spacious en-suite rooms available offering nursing and dementia care.We also offer pre bookable respite care, please get in touch for more information.

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Awards / Recognitions (8)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Heathbrook House Care Home

What types of Care is Heathbrook House Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heathbrook House Care Home have?

There are 45 Single Rooms.

What are the Facilities & Services at Heathbrook House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Heathbrook House Care Home to the centre of Bromsgrove?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heathbrook House Care Home to verify any information. View our terms and conditions. Heathbrook House Care Home has an Enhanced Service - more info.