Abbey Court Care Home - Avery Healthcare

1 Heath Way, Heath Hayes, Cannock WS11 7AD
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8.6 79 Reviews
  • Abbey Court Care Home - Avery Healthcare, Cannock
Abbey Court at Heath Hayes in Cannock offers rooms for individuals requiring residential, dementia, or short-term respite care.

Couples or companions who wish to continue their care journey together are warmly welcomed at Abbey Court.

The staff provide professional and compassionate care around the clock, striving to ensure each individual leads a fulfilling life.

Activity coordinators have curated a thoughtful programme of activities to keep residents engaged and incorporate modern technology into their dementia care programmes.

Mealtimes are a highlight of the home, where residents can socialise and enjoy wholesome, balanced meals prepared on-site.

Residents have access to various facilities, including multiple cosy lounge areas, a tea room, and a hair salon.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1343
  • Self-Funded Residential Dementia Care: from £1343
  • Self-Funded Nursing Care: from £1578
  • Self-Funded Nursing Dementia Care: from £1578

These prices are only a guideline, please contact Abbey Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kerry Craddock (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (69)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Abbey Court Care Home - Avery Healthcare Reviews (79)

8.6

Abbey Court Care Home - Avery Healthcare has a Review Score of 8.6 (8.636) out of 10, based on 15 reviews in the last 2 years.
Over all time Abbey Court Care Home - Avery Healthcare has 79 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Abbey Court Care Home - Avery Healthcare
  • 37
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Total of 79, showing 1-20
Review from Diane W (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Not happy with the care my mum received at abbey court care home . Her support plan was not adhered to by any means of which led to many many issues failing her care , mobility issues meant she was left to sit alone in her room carers would not even turn on the TV or Radio for comfort . Fluids were
not replenished often and mum with dementia was not prompted to drink enough even though the hottest days, carers do not engage properly staff and management unapproachable lots of issues relating to my mums decline and hospitalisation and of which are to upsetting to mention.
Reply from Kerry Craddock, home manager at Abbey Court Care Home - Avery Healthcare

I am sorry you feel this was your experience at Abbey Court care home. I appreciate your feedback and this will be shared with appropriate members of the team. We take all feedback seriously so that we can continue to learn and improve.

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Review from E W (Granddaughter of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
The home itself is not to bad, could do with a bit of paint here and there and the carpets could do with a clean, not to much activity wise went on, a dance here and there with a singAlong, would be nice have seen the carers engaging with the residents and doing other stimulating activities, the lay
out of the lounge isn't really homely feeling, the chairs could be set a little better as residents are sat with their backs to the tv,or the tv isn't in the right place for what it should be, photos on the social media page could be a little better like all other care homes, appear to be very dull and not showing faces,compared to another home, where it appears that they do alot more. Can't fault the deputy manager, she's approachable, didn't have a very good experience over all with the home with many issues!!! to which I will not comment on at the moment. Some of the carers show care and compassion, but not all of them, one of the nursing staff was ok, the other incompetent!!
Reply from Kerry Craddock, home manager at Abbey Court Care Home - Avery Healthcare

Thank you for your review, we take all feedback seriously and take the opportunity to learn from this. Your comments will be shared with appropriate members of the team so we can look at where improvements can be made.

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Review from Sue B (Daughter of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers and nurses at Abbey Court are very caring and kind to our mom. Nothing is ever too much trouble. When I have had problems with Mom's laundry, the lady from the laundry service has come down in person and sorted it out straight away. Mom has a very poor appetite and the carers always give
her alternatives to what is on the menu, as they know what she likes. Anytime I have needed to speak to the manager or senior nurse (now deputy manager), they see me straight away. They are both very approachable and sort out any issues straight away.
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Review from G B (Brother of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister is very happy in her home and we feel she is much better in herself. Food is very good and care is good. She likes the car,ers so we are happy in ourselves with her care etc.
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Review from W U (Wife of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always found all the staff members helpful and friendly.
We are very happy with the care provided for my husband. My husband seems very happy and settled here, which means so much.
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Review from A S (Daughter of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff ar mostly very caring and kind. Mom is generally very contented at Abbey Court. We have had ants in a drawer but these have now gone. Mom enjoys her food. Generally we have no complaints and would like to thank the staff for their support.
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Review from S J (Relative of Resident) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You have a wonderful set of staff. Care and staff are excellent, very caring for residents and relatives. However, the upstairs decor is tired and the bedroom/lounge could do with a refurbishment. Some bedrooms have mismatched furniture and finishings.
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Review from Alan H (Son of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Abbey Court Care Home in a very poorly state of health after several stays in hospital. The home managed to restore her to a much better condition. So successful was this, that some eight years later we were able to celebrate her 100th birthday! Abbey Court staff provided a special
lunch and were very attentive throughout and Mum said how much she had enjoyed both the birthday and the whole time she had spent with them. Thank you.
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Review from J C (Daughter of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
My Mom has been continually unwell following being mistreated for 8 days for severe constipation. I have been in the home every day caring for my Mom and on this day had just stepped out of the room after settling Mom to sleep. I stood in the hallway speaking to other relatives as two young carers went
into Mom's room, exiting 5 seconds later, they said they had re-positioned Mom and walked off. I went back in to find Mom exactly how I had left her!
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Review from Lisa B (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring. Food is the best. The room is a decent size and plenty of activities for residents. I would not want my mom to go anywhere else.
Reply from Dawn Whitehouse, Manager at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. We are delighted to hear how happy with the care your mom has received. Your feedback is invaluable to us and our staff team.

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Review from Danielle T (Granddaughter of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best care home around, the staff are very friendly and very caring to the residents. The food that they serve is amazing, they have a lot of variety. The rooms are a very good size compared to other care homes locally. I would not want my nan to go anywhere else.
Reply from Dawn Whitehouse, Manager at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. We are delighted to hear how happy with the care your nan has received. Your feedback is invaluable to us and our staff team.

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Review from M R (Daughter of Resident) published on 23 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum moved to Abbey Court Care Home - Avery Healthcare after a very bad illness and a long stay in the hospital. She found the move very hard and upsetting, which made it very upsetting for me. We had a few teething problems with staff, but these were quickly dealt with by the manager. My mum doesn’t
really need a lot of care of as she dresses herself, and I take care of her personal care. So I find she is pretty much left alone other than taking her to and from the dining room for her meals. You get a very warm welcome when entering the home, staff on the whole are very nice and approachable with the exception of one or two. I have made my mum's room as homely as possible, although I think it could do with a deep clean more regularly.
Reply from Dawn Whitehouse, Manager at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. Your feedback is invaluable to us and our staff team.

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Review from Donna C (Daughter of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom moved into Abbey Court Care Home on August 1st 2023.
I truly believe your home promotes and delivers personalised, resident-centred care.
When she moved in staff spent time with her, introducing themselves and chatting, finding out what she likes and doesn’t like. This might sound trivial but
it made such a difference to my mom, feeling welcomed and valued.
All staff, both day and night, are brilliant! They are all caring, attentive, responsive and take my mom’s safety needs seriously. such as her risk of falling.
The handymen are amazing, they have helped so much. She feels she has made friends with them and loves a cheeky joke with them both.
The reception staff and administration are so welcoming, helpful and friendly. Domestic staff chat to my mom and she loves waiting to see who is on each day. The chef and team consistently offer choices of nutritious meals. Abbey Court, thank you. You have made such a difference to my mom and her family and friends’ lives. In our opinion, you are outstanding.
Reply from Dawn Whitehouse, Manager at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Home in Cannock. We are delighted to hear how happy with the care your mum has received. Your feedback is invaluable to us and our staff team.

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Review from T L (Daughter of Resident) published on 8 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the experience over the last nine months very pleasant. My mother has settled well and appears happy - her needs are met and she appears to love the staff who are all friendly and caring.
The member of staff on the front desk always greets you with a friendly smile and chat and the matron
is always approachable and willing to address any concerns.
Reply from Dawn Whitehouse, Manager at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. Your feedback is invaluable to us and our staff team.

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Review from N B (Son of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum entered the home a month ago, the staff and management have been superb very caring very approachable unfriendly, could not wish for a better nursing home. Nothing is too much trouble!
Reply from Dawn Whitehouse, Manager at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. Your feedback is invaluable to us and our staff team.

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  • Treated with Dignity
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Review from E F (Daughter of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my father at Abbey Court Care Home two to three times a week, I am always made to feel welcome and any enquiries I might have about him are answered straight away. I have been able to access haircuts, chiropody services and eye tests for my father in-house and have been impressed by the daily
menu in the dining room which includes seasonal fare and a choice of meals for the residents. I am also kept fully informed of any setbacks, illnesses or falls that my father might have, as his power of attorney and next of kin.
Reply from Dawn Whitehouse, Manager at Abbey Court Care Home - Avery Healthcare

Thank you for taking to review Abbey Court Care Home in Cannock. Your feedback is invaluable to us and our staff team.

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Review from D K (Daughter of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention my mum has received during her time here is excellent, Communication between Abbey Court and our family has been very good and always ring straight away if they have any concerns. All staff are very polite and always ready to answer any questions we have regarding Mum's care.
Reply from Dawn Whitehouse, Manager at Abbey Court Care Home - Avery Healthcare

Thank you for taking to review Abbey Court Care Home in Cannock. Your feedback is invaluable to us and our staff team.

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Review from J W (Daughter of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Welcoming environment. Professional caring staff.
Reply from Dawn Whitehouse, Manager at Abbey Court Care Home - Avery Healthcare

Thank you for taking to review Abbey Court Care Home in Cannock. Your feedback is invaluable to us and our staff team.

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Review from J S (Friend of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
You are made to feel very welcome upon arrival. All service users looked after which is very pleasant to see. Lovely ambience.
Reply from Dawn Whitehouse, Manager at Abbey Court Care Home - Avery Healthcare

Thank you for taking to review Abbey Court Care Home in Cannock. Your feedback is invaluable to us and our staff team.

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Review from R J (Son of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always feel welcome when visiting, staff are friendly and efficient. I have no concerns regarding my mother's residence at Abbey Court.
Reply from Dawn Whitehouse, Manager at Abbey Court Care Home - Avery Healthcare

Thank you for taking to review Abbey Court Care Home in Cannock. We are delighted to hear how happy with the care your mum has received. Your feedback is invaluable to us and our staff team

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.6 (8.636)

Overview of Review Score

The Review Score of 8.6 (8.636) out of 10 for Abbey Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.847 for Abbey Court Care Home - Avery Healthcare is calculated as follows: ( (85 Excellents x 5) + (43 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) + (31 Very Poors x 1) ) ÷ 176 Ratings = 3.847
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.789 Points relating to the number of positive Reviews for Abbey Court Care Home - Avery Healthcare is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 12 Positive Reviews ÷ 15.2 = 0.789
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Abbey Court Care Home - Avery Healthcare

What types of Care is Abbey Court Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Abbey Court Care Home - Avery Healthcare have?

There are 72 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Abbey Court Care Home - Avery Healthcare?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbey Court Care Home - Avery Healthcare to the centre of Cannock?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbey Court Care Home - Avery Healthcare to verify any information. View our terms and conditions. Abbey Court Care Home - Avery Healthcare has an Enhanced Service - more info.