Abbey Court Care Home - Avery Healthcare

1 Heath Way, Heath Hayes, Cannock WS11 7AD
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8.6 79 Reviews
  • Abbey Court Care Home - Avery Healthcare, Cannock
Abbey Court at Heath Hayes in Cannock offers rooms for individuals requiring residential, dementia, or short-term respite care.

Couples or companions who wish to continue their care journey together are warmly welcomed at Abbey Court.

The staff provide professional and compassionate care around the clock, striving to ensure each individual leads a fulfilling life.

Activity coordinators have curated a thoughtful programme of activities to keep residents engaged and incorporate modern technology into their dementia care programmes.

Mealtimes are a highlight of the home, where residents can socialise and enjoy wholesome, balanced meals prepared on-site.

Residents have access to various facilities, including multiple cosy lounge areas, a tea room, and a hair salon.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1343
  • Self-Funded Residential Dementia Care: from £1343
  • Self-Funded Nursing Care: from £1578
  • Self-Funded Nursing Dementia Care: from £1578

These prices are only a guideline, please contact Abbey Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kerry Craddock (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (69)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Abbey Court Care Home - Avery Healthcare Reviews (79)

8.6

Abbey Court Care Home - Avery Healthcare has a Review Score of 8.6 (8.636) out of 10, based on 15 reviews in the last 2 years.
Over all time Abbey Court Care Home - Avery Healthcare has 79 reviews.

Overall Experience
  • 43
  • 30
  • 3
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Date Published
  • 79
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Reviewer Connection to Abbey Court Care Home - Avery Healthcare
  • 37
  • 14
  • 4
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  • 2
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  • 1
  • 1
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Total of 79, showing 21-40
Review from S G (Friend of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant, spacious, friendly and clean.
Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home. Your feedback is truly invaluable to us and our staff team. Best wishes, Rachel.

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Review from L M (Wife of Resident) published on 4 May 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
My husband has been in Abbey Court since 1-6-21. I am generally very happy with his care. The staff are kind to him and other residents, always ready to listen if I have any concerns and supportive if I am upset. He is nearly always well dressed, his bed has clean sheets, he is assisted with all food/drink
with patience.
On the negative side, the rooms are plain and frequently need sweeping. A treats trolley is brought around sometimes but my husband is on soft foods and was told there was nothing suitable for him. Apart from a singer and an exercise man, upstairs residents have no activities and do not get taken out on day trips. If I and family and friends did not take him out he would only have been out of the home once for a barbecue. My husband cannot participate in many activities now but there are many residents upstairs who would and all would benefit from a little fresh air. The TV channel, dedicated to Dementia patients would be better than the TV provided.
Reply from Dawn Whitehouse, Home Manager at Abbey Court Care Home - Avery Healthcare

Thank you for your comments which we take very seriously. Your husband's room has been personalised by yourself, which is full of memorabilia for him. The bedrooms are cleaned daily.
Some of the residents on the memory floor have recently been on outside excursions and as previously discussed, the well-being team would love for you to join them on their trips out.
I would just like to thank you for the donation of the water feature and garden ornaments, and for tending our flower beds. My door is always open for you to discuss any concerns you may have. Best wishes, Dawn.

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Review from S M (Daughter of Resident) published on 24 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the home, no problems at all.
Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock and for your amazing five-star rating. Your feedback is invaluable to us and our staff team, who go over and above the standards on a daily basis to provide an exemplary level of care. Best wishes, Rachel.

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Review from Sheridan R (Daughter-in-law of Resident) published on 14 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
So pleased with how well Dad has settled at Abbey Court, the staff are so caring towards all residents and are always happy to talk to us on visits and discuss how Dad is doing. Abbey Court has such a homely feel the minute you walk in, you are greeted at reception with a warm welcome. As a family we
know we have made the right choice for our Dad.
Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. We are delighted to hear how happy you are with the care your dad has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. We understand that moving a loved one into care can be a daunting experience for everyone, therefore we try and make the process as seamless as possible. We look forward to seeing you on your next visit. Best wishes, Rachel.

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Review from D B (Daughter-in-law of Resident) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care staff are especially caring and attentive, they support my mother-in-law to improve her diet and encourage her to be as independent as possible whilst knowing her limitations. They are knowledgeable and experienced. We have been impressed with the improvement in her condition since she arrived
at Abbey Court.
Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. We are delighted to hear how happy you are with the care your mother-in-law has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. It is also pleasing to hear that her diet and well-being have improved since admission. Thank you for your kind words, best wishes, Rachel.

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Review from Philip B (Son of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my mom has been excellent. They have supplied a special diet and now mom no longer has problems that have existed for over 2 years. The carers are kind and attentive at all times and nothing seems too much trouble.
Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. We are delighted to hear how happy you are with the care your mom has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. It is also pleasing to hear that her health has improved since her diet has been changed. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.

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Review from J B (Daughter of Resident) published on 6 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mom has been at Abbey Court for three months and has settled in well. On the whole, we are pleased with the care provided and the facilities at the home. Staff are friendly and caring towards the residents. The receptionist is extremely helpful and supportive, nothing is too much trouble.
Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock and the feedback of the care your mom has received by our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We look forward to seeing you on your next visit. Best wishes, Rachel.

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Review from S G (Daughter of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been happy in here and we feel more content now that we know he's safe.
Reply from Ryan Farrelly, Marketing Assistant at Abbey Court Care Home - Avery Healthcare

Thank you for reviewing Abbey Court Care Home. It is a true pleasure to care for your father and to have him as part of our care community. I will pass on your positive feedback to the rest of our team. Best Wishes.

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Review from Elaine F (Daughter of Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is settling in well to his new care home. Everyone is very welcoming too.
Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted that your dad has soon settled into his new surroundings giving you and your family the peace of mind you deserve. Best wishes, Rachel.

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Review from Janet S (Sister of Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always excellent care. Residents always clean and well looked after. Rooms are clean and tidy. All staff are really pleasant and very respectful. Nothing is too much trouble. The food also, is very good. Cannot fault, Abbey Court.
Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff and visitors alike. I will be sure to pass your kind comments on to the rest of the staff team. Best wishes, Rachel.

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Review from Julie S (Daughter of Resident) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally happy with care and staff.
Recently more noticeable levels of staff reduced, especially at weekends and high turn over, often new faces. In the past, regular staff and easier to build a rapport.
Reply from Dawn Whitehouse, Home Manager at Abbey Court Care Home - Avery Healthcare

Thank you for your comments. We have now recruited for all of our care worker vacancies, therefore, staffing numbers will remain the same seven days a week. Best wishes.

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Review from J C (Daughter of Resident) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The support on settling in was non-existent. Any issues raised were not handled well by the manager - it was serious issues. I visit several times a week. The receptionist is really good. There are hardly any activities, not sure what the person whose job this is does. The care staff are really good
and make the difference.
Reply from Dawn Whitehouse, Home Manager at Abbey Court Care Home - Avery Healthcare

Thank you for your feedback. We all agree that the initial settling-in period for your mother was a difficult one, with her taking a long time to settle in the Memory Care Unit. The safety issues from admission were taken very seriously and I believe had been addressed as per previous conversations. Your mother has recently moved rooms and appears happy. I am always available to discuss any further issues that you may have. I would also like to thank you for the donations you brought in for the Christmas tombola being organised by the Well-being team. Kind regards,

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Review from Sandra B (Daughter of Resident) published on 11 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care Abbey Court provide for my mother.
Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Best wishes, Rachel.

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Review from Linda W (Daughter of Resident) published on 11 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom has been in Abbey Court now for over 3 years. I can honestly say that in all that time, I have no complaints about anything. As Mom sadly declines she is constantly reviewed and her care plan is adjusted accordingly. All the staff from the manager to the cleaners are second to none. It was the
worst time of my life having to put mom into care but I have total peace of mind knowing she is being cared for so well. Thank you everyone at Abbey Court.
Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock and for your amazing 5-star rating. We would like to thank you for your heartfelt kind words regarding the care your mom has received since being a part of our loving care community, giving you the peace of mind you deserve. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. The housekeeping team take great pride in making the home clean and inviting for residents, staff and visitors alike. I will be sure to pass your feedback on to the rest of the staff team. Best wishes, Rachel.

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Review from Steven H (Son-in-law of Resident) published on 10 November 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
The standard of food is inconsistent and often lukewarm.
A 'hot trolly' would be a good investment.
Portions of food inconsistent, some dessert servings barely a mouthful.
Employing 'care workers' who cannot or will not speak English while performing their duties is unprofessional and can be intimidating,
especially when the care is of an intimate nature.
Reply from Dawn Whitehouse, Home Manager at Abbey Court Care Home - Avery Healthcare

Thank you for your comments of which we do find concerning and none of which have been previously highlighted to us. We will look into all concerns raised and endeavour to rectify them to your satisfaction. Kind regards, Dawn.

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Review from P H (Son of Resident) published on 9 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mom has been a resident since August 2020. Everyone at Abbey Court has been so helpful at all times and cared for Mom well. When covid was a problem I phoned every day to see how Mom was and was given good information at all times.
Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an exceptional level of care on a daily basis. It is also nice to hear that communication between us and yourself has been consistent, and you feel well-informed about your mom's health/well-being. Best wishes, Rachel.

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Review from Rich M (Grandson of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are caring, polite. You all put me at ease knowing my Nan is in good hands.
Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided on a daily basis by our staff team. It is a true pleasure to have your nan living with us in the loving care community that we create. Best wishes, Rachel.

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Review from J D (Daughter of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad came into Abbey Court in June 2021. During his time here he's had several things occur with stroke - hospital visits, etc. But over this time Dad has started to need more care. The staff have been very helpful with all the care he has needed and will be putting future care in place as it will be
needed. By getting to know the staff by name I feel this can be helpful for a person with dementia. As a family, we are very grateful.
Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. Your feedback is truly invaluable to us and our staff team, who go over and above the standards in order to provide person-centred care for all our residents. It is a true pleasure to have your dad living with us as part of the loving care community that we create, giving you and your family the peace of mind you deserve. Best wishes, Rachel.

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Review from Marie B (Daughter of Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's been very hard times for everyone, especially for the staff but everything has been marvellous. I know my mother was safe. Everyone has been understanding.
Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. We understand that the Covid-19 pandemic was extremely difficult for everybody and welcome the fact that we can now invite visitors back into the home. It is a true pleasure to care for your mother, giving you and your family the peace of mind you deserve. Best wishes, Rachel.

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Review from Doreen D (Wife of Resident) published on 15 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband came to the home on the 7th of June 2021. He passed peacefully away on Monday 9th May. He was cared for in a loving way and settled in well. I cannot praise the staff and quality of care enough. The kindness and compassion showed to my husband, myself, and the family at this sad time is to
be commended. I would be happy that if it was needed I should have to consider any care for myself in the future, to accept the care and hospitality provided, and would recommend Abbey Court to anyone. Thanking you once again for helping my husband to be part of your family.
Reply from Dawn Whitehouse, Home Manager at Abbey Court Care Home - Avery Healthcare

Thank you for taking the time to review Abbey Court Care Home in Cannock. I will be sure to share your lovely comments with the rest of the staff team. It was an honour and privilege to care for your husband, he will always be fondly remembered. Best wishes, Dawn.

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Current Review Score: 8.6 (8.636)

Overview of Review Score

The Review Score of 8.6 (8.636) out of 10 for Abbey Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.847 for Abbey Court Care Home - Avery Healthcare is calculated as follows: ( (85 Excellents x 5) + (43 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) + (31 Very Poors x 1) ) ÷ 176 Ratings = 3.847
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.789 Points relating to the number of positive Reviews for Abbey Court Care Home - Avery Healthcare is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 12 Positive Reviews ÷ 15.2 = 0.789
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (0)

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