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- Abbey Court Care Home - Avery Healthcare

Excellent care home. Caring staff. Always some theme going on in the home and well decoratedMartin B(Son of Resident/Service User)

He was made so welcome the minute he stepped through the door. A massive thank you.Linda H(Daughter of Resident/Service User)


Excellent care home. Caring staff. Always some theme going on in the home and well decoratedMartin B(Son of Resident/Service User)

He was made so welcome the minute he stepped through the door. A massive thank you.Linda H(Daughter of Resident/Service User)


Abbey Court at Heath Hayes in Cannock offers rooms for individuals requiring residential, dementia, or short-term respite care.
Couples or companions who wish to continue their care journey together are warmly welcomed at Abbey Court.
The staff provide professional and compassionate care around the clock, striving to ensure each individual leads a fulfilling life.
Activity coordinators have curated a thoughtful programme of activities to keep residents engaged and incorporate modern technology into their...
Care Provided by Abbey Court Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Abbey Court Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Abbey Court Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Kerry Craddock(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 1
Room Information
- Single Rooms (72)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (69)
- Couples/Companion Rooms with ensuite Wet Room (2)
Abbey Court Care Home - Avery Healthcare Reviews (82)
Abbey Court Care Home - Avery Healthcare has a Review Score of 7.7 (7.686) out of 10, based on 12 reviews in the last 2 years.
Over all time Abbey Court Care Home - Avery Healthcare has 82 reviews.
Welcoming environment. Professional caring staff.
Thank you for taking to review Abbey Court Care Home in Cannock. Your feedback is invaluable to us and our staff team.
You are made to feel very welcome upon arrival. All service users looked after which is very pleasant to see. Lovely ambience.
Thank you for taking to review Abbey Court Care Home in Cannock. Your feedback is invaluable to us and our staff team.
Always feel welcome when visiting, staff are friendly and efficient. I have no concerns regarding my mother's residence at Abbey Court.
Thank you for taking to review Abbey Court Care Home in Cannock. We are delighted to hear how happy with the care your mum has received. Your feedback is invaluable to us and our staff team
Very pleasant, spacious, friendly and clean.
Thank you for taking the time to review Abbey Court Care Home. Your feedback is truly invaluable to us and our staff team. Best wishes, Rachel.
On the negative side, the rooms are plain and frequently need sweeping. A treats trolley is brought around sometimes but my husband is on soft foods and was told there was nothing suitable for him. Apart from a singer and an exercise man, upstairs residents have no activities and do not get taken out on day trips. If I and family and friends did not take him out he would only have been out of the home once for a barbecue. My husband cannot participate in many activities now but there are many residents upstairs who would and all would benefit from a little fresh air. The TV channel, dedicated to Dementia patients would be better than the TV provided.
Some of the residents on the memory floor have recently been on outside excursions and as previously discussed,...
Very happy with the home, no problems at all.
Thank you for taking the time to review Abbey Court Care Home in Cannock and for your amazing five-star rating. Your feedback is invaluable to us and our staff team, who go over and above the standards on a daily basis to provide an exemplary level of care. Best wishes, Rachel.
So pleased with how well Dad has settled at Abbey Court, the staff are so caring towards all residents and are always happy to talk to us on visits and discuss how Dad is doing. Abbey Court has such a homely feel the minute you walk in, you are greeted at reception with a warm welcome. As a family we know we have made the right choice for our Dad.
Thank you for taking the time to review Abbey Court Care Home in Cannock. We are delighted to hear how happy you are with the care your dad has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. We understand that moving...
Care staff are especially caring and attentive, they support my mother-in-law to improve her diet and encourage her to be as independent as possible whilst knowing her limitations. They are knowledgeable and experienced. We have been impressed with the improvement in her condition since she arrived at Abbey Court.
Thank you for taking the time to review Abbey Court Care Home in Cannock. We are delighted to hear how happy you are with the care your mother-in-law has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. It is also...
The care given to my mom has been excellent. They have supplied a special diet and now mom no longer has problems that have existed for over 2 years. The carers are kind and attentive at all times and nothing seems too much trouble.
Thank you for taking the time to review Abbey Court Care Home in Cannock. We are delighted to hear how happy you are with the care your mom has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. It is also pleasing to...
My Mom has been at Abbey Court for three months and has settled in well. On the whole, we are pleased with the care provided and the facilities at the home. Staff are friendly and caring towards the residents. The receptionist is extremely helpful and supportive, nothing is too much trouble.
Thank you for taking the time to review Abbey Court Care Home in Cannock and the feedback of the care your mom has received by our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. We understand that moving a loved one into care can be...
Dad has been happy in here and we feel more content now that we know he's safe.
Thank you for reviewing Abbey Court Care Home. It is a true pleasure to care for your father and to have him as part of our care community. I will pass on your positive feedback to the rest of our team. Best Wishes.
Dad is settling in well to his new care home. Everyone is very welcoming too.
Thank you for taking the time to review Abbey Court Care Home in Cannock. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted that your dad...
Always excellent care. Residents always clean and well looked after. Rooms are clean and tidy. All staff are really pleasant and very respectful. Nothing is too much trouble. The food also, is very good. Cannot fault, Abbey Court.
Thank you for taking the time to review Abbey Court Care Home in Cannock and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our...
Recently more noticeable levels of staff reduced, especially at weekends and high turn over, often new faces. In the past, regular staff and easier to build a rapport.
Thank you for your comments. We have now recruited for all of our care worker vacancies, therefore, staffing numbers will remain the same seven days a week. Best wishes.
The support on settling in was non-existent. Any issues raised were not handled well by the manager - it was serious issues. I visit several times a week. The receptionist is really good. There are hardly any activities, not sure what the person whose job this is does. The care staff are really good and make the difference.
Thank you for your feedback. We all agree that the initial settling-in period for your mother was a difficult one, with her taking a long time to settle in the Memory Care Unit. The safety issues from admission were taken very seriously and I believe had been addressed as per previous...
I am extremely happy with the care Abbey Court provide for my mother.
Thank you for taking the time to review Abbey Court Care Home in Cannock. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Best wishes, Rachel.
My mom has been in Abbey Court now for over 3 years. I can honestly say that in all that time, I have no complaints about anything. As Mom sadly declines she is constantly reviewed and her care plan is adjusted accordingly. All the staff from the manager to the cleaners are second to none. It was the worst time of my life having to put mom into care but I have total peace of mind knowing she is being cared for so well. Thank you everyone at Abbey Court.
Thank you for taking the time to review Abbey Court Care Home in Cannock and for your amazing 5-star rating. We would like to thank you for your heartfelt kind words regarding the care your mom has received since being a part of our loving care community, giving you the peace of mind you deserve....
A 'hot trolly' would be a good investment.
Portions of food inconsistent, some dessert servings barely a mouthful.
Employing 'care workers' who cannot or will not speak English while performing their duties is unprofessional and can be intimidating, especially when the care is of an intimate nature.
Thank you for your comments of which we do find concerning and none of which have been previously highlighted to us. We will look into all concerns raised and endeavour to rectify them to your satisfaction. Kind regards, Dawn.
My mom has been a resident since August 2020. Everyone at Abbey Court has been so helpful at all times and cared for Mom well. When covid was a problem I phoned every day to see how Mom was and was given good information at all times.
Thank you for taking the time to review Abbey Court Care Home in Cannock. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an exceptional level of care on a daily basis. It is also nice to hear that communication between us and...
All staff are caring, polite. You all put me at ease knowing my Nan is in good hands.
Thank you for taking the time to review Abbey Court Care Home in Cannock and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided on a daily basis by our staff team. It is a true pleasure to have your nan living with us in the loving care community that we create. Best wishes, Rachel.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 March 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Abbey Court Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Abbey Court Care Home - Avery Healthcare.
Meet the Team (0)
There are no Team Members posted yet.
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