Abbey Court Care Home - Avery Healthcare

1 Heath Way, Heath Hayes, Cannock WS11 7AD
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8.1 82 Reviews
  • Abbey Court Care Home - Avery Healthcare, Cannock
Abbey Court at Heath Hayes in Cannock offers rooms for individuals requiring residential, dementia, or short-term respite care.

Couples or companions who wish to continue their care journey together are warmly welcomed at Abbey Court.

The staff provide professional and compassionate care around the clock, striving to ensure each individual leads a fulfilling life.

Activity coordinators have curated a thoughtful programme of activities to keep residents engaged and incorporate modern technology into their dementia care programmes.

Mealtimes are a highlight of the home, where residents can socialise and enjoy wholesome, balanced meals prepared on-site.

Residents have access to various facilities, including multiple cosy lounge areas, a tea room, and a hair salon.
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Care Provided by Abbey Court Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

These prices are only a guideline, please contact Abbey Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Contact Abbey Court Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Abbey Court Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kerry Craddock (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (69)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Abbey Court Care Home - Avery Healthcare Reviews (82)

8.1

Abbey Court Care Home - Avery Healthcare has a Review Score of 8.1 (8.133) out of 10, based on 14 reviews in the last 2 years.
Over all time Abbey Court Care Home - Avery Healthcare has 82 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Abbey Court Care Home - Avery Healthcare
  • 38
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Total of 82, showing 41-60
Review from J D (Daughter of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad came into Abbey Court in June 2021. During his time here he's had several things occur with stroke - hospital visits, etc. But over this time Dad has started to need more care. The staff have been very helpful with all the care he has needed and will be putting future care in place as it will be
needed. By getting to know the staff by name I feel this can be helpful for a person with dementia. As a family, we are very grateful.
Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery HealthcareThank you for taking the time to review Abbey Court Care Home in Cannock. Your feedback is truly invaluable to us and our staff team, who go over and above the standards in order to provide person-centred care for all our residents. It is a true pleasure to have your dad living with us as part of the loving care community that we create, giving you and your family the peace of mind you deserve. Best wishes, Rachel.
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Review from Marie B (Daughter of Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's been very hard times for everyone, especially for the staff but everything has been marvellous. I know my mother was safe. Everyone has been understanding.
Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery HealthcareThank you for taking the time to review Abbey Court Care Home in Cannock. We understand that the Covid-19 pandemic was extremely difficult for everybody and welcome the fact that we can now invite visitors back into the home. It is a true pleasure to care for your mother, giving you and your family the peace of mind you deserve. Best wishes, Rachel.
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Review from Doreen D (Wife of Resident) published on 15 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband came to the home on the 7th of June 2021. He passed peacefully away on Monday 9th May. He was cared for in a loving way and settled in well. I cannot praise the staff and quality of care enough. The kindness and compassion showed to my husband, myself, and the family at this sad time is to
be commended. I would be happy that if it was needed I should have to consider any care for myself in the future, to accept the care and hospitality provided, and would recommend Abbey Court to anyone. Thanking you once again for helping my husband to be part of your family.
Reply from Dawn Whitehouse, Home Manager at Abbey Court Care Home - Avery HealthcareThank you for taking the time to review Abbey Court Care Home in Cannock. I will be sure to share your lovely comments with the rest of the staff team. It was an honour and privilege to care for your husband, he will always be fondly remembered. Best wishes, Dawn.
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Review from S R (Daughter of Resident) published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother's care has been wonderful. The staff are always helpful and friendly. Mum's general health and welfare have been much improved since she entered Abbey Court in April last year. Her room is always fresh and tidy. I am kept up to date about her welfare. Very pleased that I chose Abbey Court for
my mother's elderly care. I feel confident about my mother's last years staying here. Thank you to each and every one.
Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery HealthcareThank you for taking the time to review Abbey Court Care Home in Cannock. We are delighted to hear how happy you are with our home and the exceptional level of care that your mum receives, giving you and your family the peace of mind you deserve. It is a true pleasure to have her living with us as part of the loving care community that we create. Best wishes.
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Review from S F (Daughter of Resident) published on 5 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In our experience, any queries concerning our mother have been dealt with promptly and any issues with our mother's health have also been dealt with efficiently. The carers are fond of mum so we feel secure in the knowledge she is well looked after.
Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery HealthcareThank you for taking the time to review Abbey Court Care Home in Cannock. We are delighted to hear how happy you are with our home and the exceptional level of care that your mother receives, giving you and your family the peace of mind you deserve. It is a true pleasure to have her living with us, as part of the loving care community that we create. Best wishes, Rachel.
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Review from T L (Daughter of Resident) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A good home. My mom is looked after really well. She is always happy and dressed to a certain standard. The rooms are very nice and the home is well looked after. Looking forward to getting back in the home and being with mom on a regular basis, I have missed her so, so much. The entertainment ladies
have worked hard through covid to provide our visits.
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Review from Margaret M (Daughter of Resident) published on 27 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Access to rear pod etc, no drop kerb. Pod no ramp for wheelchair visitor. Path to rear sloping towards a drop, no kerb edging. I am a wheelchair user.
Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery HealthcareThank you for taking the time to review Abbey Court Care Home. Your feedback is invaluable to us, I will be sure to pass your comments on to our dedicated maintenance team, for the pod to be promptly assessed. Best wishes, Rachel.
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Review from Ron W (Resident) published on 19 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a resident recovering from surgery, the staff here have looked after me very well. All dietary/medical conditions are maintained (despite what I may ask for). Any complaints/issues are quickly dealt with/resolved. Requests are dealt with, and if they are not able to be accommodated, reasons why are
explained.
Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery HealthcareThank you for taking the time to review Abbey Court Care Home. Your feedback is truly invaluable to us, and our staff team, who go above and beyond the standards daily, to deliver an exceptional level of care. We are delighted to hear that you are recovering well after surgery, it is a true pleasure to have you living with us in the loving care community that we create. Best wishes, Rachel.
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Review from R S (Nephew of Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has had excellent treatment from all the staff. All the staff have been friendly and caring.
Reply from Rachel Aran, Marketing Administrator at Abbey Court Care Home - Avery HealthcareThank you for taking the time to review Abbey Court Care Home. We are delighted to hear such positive feedback about our staff and the exceptional level of care your aunt is receiving. I will be sure to pass on your kind words to the rest of the team. Best wishes, Rachel.
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Review from M J (Son of Resident) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly. Father seems happy and well looked after.
Reply from Ryan Farrelly, Marketing Assistant at Abbey Court Care Home - Avery HealthcareThank you for reviewing Abbey Court. We are delighted to hear how happy your father is living here. I will be sure to pass on your positive feedback to the rest of the team. Best wishes, Ryan.
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Review from D D (Son of Resident) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Picked this home myself after a visit. If there has been any problem it's been quickly sorted. Mom is happy and well looked after. Staff are attentive and caring.
Reply from Ryan Farrelly, Marketing Assistant at Abbey Court Care Home - Avery HealthcareThank you for reviewing Abbey Court Care Home. We are delighted to hear how well your mother has settled into her new home. Your kind words about our staff are truly invaluable to us and I will be sure to pass on the positive feedback. Best Wishes, Ryan.
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Review from Lauren T (Granddaughter of Resident) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Abbey Court have always been very welcoming and friendly every time we come. My nan is a lot happier and comfortable here. The staff have been fantastic with her. It was very hard for my nan to move homes in lockdown but the staff made the move for her so much better and settled her in
very well.
Reply from Ryan Farrelly, Marketing Assistant at Abbey Court Care Home - Avery HealthcareThank you for reviewing Abbey Court Care Home. We recognise that moving homes can be overwhelming for some people and therefore ensure that this is a stress-free and smooth process. We are delighted to hear how well she has settled into her new home and it is a pleasure to have her as part of our loving care community. Your kind words about our home are truly invaluable to us, I will be sure to pass on your positive feedback. Best Wishes, Ryan.
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Review from Colin H (Son of Resident) published on 28 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our visits were very well supervised and the staff are excellent.
Reply from Ryan Farrelly, Marketing Assistant at Abbey Court Care Home - Avery HealthcareThank you for reviewing Abbey Court Care Home. We highly encourage our residents' loved ones to visit regularly and we are delighted to hear how pleasant your visits are. We look forward to seeing you at your next one. Best Wishes, Ryan.
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Review from L S (Daughter of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy that mom is cared for very well. I have no worries or concerns. The staff keep us fully informed even in these difficult circumstances. Abbey Court has handled the pandemic really well.
Reply from Ryan Farrelly, Marketing Assistant at Abbey Court Care Home - Avery HealthcareThank you for taking the time to review Abbey Court Care Home. It is great to hear how well your mother has settled into her new home. We are delighted at how satisfied you are with the exceptional level of care our highly trained staff team deliver daily and to hear that this gives you and your family the peace of mind you deserve. Best Wishes, Ryan.
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Review from Brendan F (Son of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent - staff are friendly and supportive. Lovely premises always clean and tranquil. Booking visits is easy and staff always happy to help. Mom is very well looked after here.
Reply from Ryan Farrelly, Marketing Assistant at Abbey Court Care Home - Avery HealthcareThank you for taking the time to review Abbey Court Care Home. It is a true pleasure to have your aunt stay with us here and we are delighted to hear how satisfied you are with our home. Our dedicated, highly trained staff team go above the standards daily to deliver an exceptional level of care to all residents which cater for each individual's needs and we are glad to hear this gives you the peace of mind you and your family deserve. Your kind words about our home are truly invaluable to use and I will be sure to pass on your positive feedback to the rest of our team. Best Wishes, Ryan.
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Review from T H (Daughter of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are helpful, kind and so caring. My mom has been here for four years now, and she is happy and enjoys the food.
Reply from Ryan Farrelly, Marketing Assistant at Abbey Court Care Home - Avery HealthcareThank you for reviewing Abbey Court Care Home. We are delighted to hear how well your mother has settled in and it is a pleasure to have her as part of our loving care community here. We highly appreciate your kind words about our home staff team and I will be sure to pass on your positive feedback. Best Wishes, Ryan.
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Review from P T (Nephew of Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful courteous staff. The standard of care for residents is very good considering the restrictions in place.
Reply from Ryan Farrelly, Marketing Assistant at Abbey Court Care Home - Avery HealthcareThank you for reviewing Abbey Court Care Home. Your kind words about our staff team are truly invaluable to us and we are so pleased to hear how satisfied you are with our home. Our highly trained staff team go above the standards daily to deliver an exceptional level of care no matter the situation. Best Wishes, Ryan.
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Review from K D (Daughter of Resident) published on 14 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always friendly and helpful. My mother is well cared for. We were promised a garden building for visits but although it has been in place for weeks, there is a delay in using it due to heating not working. This means the rest of my mum's family can't visit her and coupled with her dementia
she can't remember them.
Reply from Ryan Farrelly, Marketing Assistant at Abbey Court Care Home - Avery HealthcareThank you for leaving a review for Abbey Court Care Home. We are delighted to hear how satisfied you are with the exceptional level of care your mother receives. Your kind words about our staff team are truly invaluable to us and I will be sure to pass on the positive feedback. Please accept our sincere apologies, our garden visiting pod is now back open and we look forward to welcoming you and your family for more regular safe visiting. Best Wishes, Ryan.
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Review from Martin B (Son of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. Caring staff. Always some theme going on in the home and well decorated and very clean.
Reply from Ryan Farrelly, Marketing Assistant at Abbey Court Care Home - Avery HealthcareThank you for taking the time to review Abbey Court Care Home. We are delighted to hear how satisfied you are with our home and the excellent work our staff carry out daily to deliver exceptional standards of care to all residents. Best Wishes, Ryan.
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Review from Sue (Daughter of Resident) published on 14 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum moved to Abbey Court in March 2021, the staff at the care home made the transition very smooth for mum. All my enquiries were met with care and attention to detail. The staff made themselves available to me at short notice. Within the boundaries of the Covid pandemic, I am delighted with all aspects
of Abbey Court's assistance. Home rules were explained to me, I was soon able to fit in with the restrictions imposed to keep all the people safe within the home. I have only been able to view mum's room via the window, but I can see she has all her personal things around her, pictures etc. The home even came and picked up mum's favourite chair. The few months mum has been here she seems to have been aided to settle in very well, mum seems happy with the service and care she is receiving, as am I. Everywhere I have access to has been clean. I believe that under normal circumstances they have a good programme of activities.
Reply from Ryan Farrelly, Marketing Assistant at Abbey Court Care Home - Avery HealthcareThank you for taking the time to review Abbey Court Care Home. We understand how overwhelming moving into a new home can be for some residents and therefore it is important to us that we make this a smooth, enjoyable process by offering our support and a helping hand where possible. We are delighted to hear how well your mother has settled into her new home and it is a pleasure to have her here as part of our loving care community. Now that the Government restrictions are beginning to ease, we look forward to welcoming you into our home for more safe regular visits and can't wait to show you all our facilities that residents are encouraged to take advantage of each day. Best Wishes, Ryan.
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Current Review Score: 8.1 (8.133)

Overview of Review Score

The Review Score of 8.1 (8.133) out of 10 for Abbey Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.7 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.725 for Abbey Court Care Home - Avery Healthcare is calculated as follows: ( (93 Excellents x 5) + (23 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (43 Very Poors x 1) ) ÷ 167 Ratings = 3.725
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.408 Points relating to the number of positive Reviews for Abbey Court Care Home - Avery Healthcare is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 10 Positive Reviews ÷ 15.2 = 0.658
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (0)

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