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- Abbey Court Care Home - Avery Healthcare

Excellent care home. Caring staff. Always some theme going on in the home and well decoratedMartin B(Son of Resident/Service User)

He was made so welcome the minute he stepped through the door. A massive thank you.Linda H(Daughter of Resident/Service User)


Excellent care home. Caring staff. Always some theme going on in the home and well decoratedMartin B(Son of Resident/Service User)

He was made so welcome the minute he stepped through the door. A massive thank you.Linda H(Daughter of Resident/Service User)


Abbey Court at Heath Hayes in Cannock offers rooms for individuals requiring residential, dementia, or short-term respite care.
Couples or companions who wish to continue their care journey together are warmly welcomed at Abbey Court.
The staff provide professional and compassionate care around the clock, striving to ensure each individual leads a fulfilling life.
Activity coordinators have curated a thoughtful programme of activities to keep residents engaged and incorporate modern technology into their...
Care Provided by Abbey Court Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Abbey Court Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Abbey Court Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Kerry Craddock(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 1
Room Information
- Single Rooms (72)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (69)
- Couples/Companion Rooms with ensuite Wet Room (2)
Abbey Court Care Home - Avery Healthcare Reviews (82)
Abbey Court Care Home - Avery Healthcare has a Review Score of 7.7 (7.686) out of 10, based on 12 reviews in the last 2 years.
Over all time Abbey Court Care Home - Avery Healthcare has 82 reviews.
My dad needed a permanent placement following 12 weeks in a temporary home. My husband and myself looked at several homes and didn't feel any of them would be appropriate. When we visited Abbey Court, we immediately felt this was a good fit for Dad. The home is bright, cheery, clean and welcoming. The staff are lovely and kind. Dad's room is pleasantly furnished and overlooks the garden. This is a fantastic home.
Thank you for sharing such a heartfelt review. It's wonderful to hear that Abbey Court felt like the right place for your dad from the moment you visited. Knowing that the warm atmosphere, caring team, and his comfortable room overlooking the garden have helped him settle in means a great deal to us. Your kind words are truly appreciated by everyone here.
We feel that Mom has everything she needs here and all the family are very pleased.
Thank you so much for your wonderful review. We're delighted to hear that your mom has settled in well and feels comfortable with us here at Abbey Court. It's lovely to know she sees our team as friends - that's exactly the kind of caring and supportive environment we strive to provide. Your kind...
Abbey court care home seemed like a lovely place at first the staff made my gran feel welcome when she first moved in, but that soon changed the home I feel failed her with so many issues, failing to replenish her drinks daily specially on the hot days, With mobility issues my gran was left alone in her room a lot when family or friends weren't there to visit her, staff couldn't be bothered to turn her tv on in her room or pass her iPad to FaceTime family which resulted in falls because of her trying to do it herself. Many times arriving to visit her buzzer was not plugged in so it's not like she could buzz them if she needed help with anything. Always seemed short staffed. Felt like some issues that were mentioned to staff were just ignored. All this and more had a massive impact on my grans health. It's heartbreaking for the family when you put all your trust in care homes to look after your loved ones. it's safe to say abbey court care home could do with improvements.
Not happy with the care my mum received at abbey court care home . Her support plan was not adhered to by any means of which led to many many issues failing her care , mobility issues meant she was left to sit alone in her room carers would not even turn on the TV or Radio for comfort . Fluids were not replenished often and mum with dementia was not prompted to drink enough even though the hottest days, carers do not engage properly staff and management unapproachable lots of issues relating to my mums decline and hospitalisation and of which are to upsetting to mention.
I am sorry you feel this was your experience at Abbey Court care home. I appreciate your feedback and this will be shared with appropriate members of the team. We take all feedback seriously so that we can continue to learn and improve.
The home itself is not to bad, could do with a bit of paint here and there and the carpets could do with a clean, not to much activity wise went on, a dance here and there with a singAlong, would be nice have seen the carers engaging with the residents and doing other stimulating activities, the lay out of the lounge isn't really homely feeling, the chairs could be set a little better as residents are sat with their backs to the tv,or the tv isn't in the right place for what it should be, photos on the social media page could be a little better like all other care homes, appear to be very dull and not showing faces,compared to another home, where it appears that they do alot more. Can't fault the deputy manager, she's approachable, didn't have a very good experience over all with the home with many issues!!! to which I will not comment on at the moment. Some of the carers show care and compassion, but not all of them, one of the nursing staff was ok, the other incompetent!!
Thank you for your review, we take all feedback seriously and take the opportunity to learn from this. Your comments will be shared with appropriate members of the team so we can look at where improvements can be made.
The carers and nurses at Abbey Court are very caring and kind to our mom. Nothing is ever too much trouble. When I have had problems with Mom's laundry, the lady from the laundry service has come down in person and sorted it out straight away. Mom has a very poor appetite and the carers always give her alternatives to what is on the menu, as they know what she likes. Anytime I have needed to speak to the manager or senior nurse (now deputy manager), they see me straight away. They are both very approachable and sort out any issues straight away.
My sister is very happy in her home and we feel she is much better in herself. Food is very good and care is good. She likes the car,ers so we are happy in ourselves with her care etc.
We are very happy with the care provided for my husband. My husband seems very happy and settled here, which means so much.
The staff ar mostly very caring and kind. Mom is generally very contented at Abbey Court. We have had ants in a drawer but these have now gone. Mom enjoys her food. Generally we have no complaints and would like to thank the staff for their support.
You have a wonderful set of staff. Care and staff are excellent, very caring for residents and relatives. However, the upstairs decor is tired and the bedroom/lounge could do with a refurbishment. Some bedrooms have mismatched furniture and finishings.
My mother came to Abbey Court Care Home in a very poorly state of health after several stays in hospital. The home managed to restore her to a much better condition. So successful was this, that some eight years later we were able to celebrate her 100th birthday! Abbey Court staff provided a special lunch and were very attentive throughout and Mum said how much she had enjoyed both the birthday and the whole time she had spent with them. Thank you.
My Mom has been continually unwell following being mistreated for 8 days for severe constipation. I have been in the home every day caring for my Mom and on this day had just stepped out of the room after settling Mom to sleep. I stood in the hallway speaking to other relatives as two young carers went into Mom's room, exiting 5 seconds later, they said they had re-positioned Mom and walked off. I went back in to find Mom exactly how I had left her!
The staff are very caring. Food is the best. The room is a decent size and plenty of activities for residents. I would not want my mom to go anywhere else.
Thank you for taking the time to review Abbey Court Care Home in Cannock. We are delighted to hear how happy with the care your mom has received. Your feedback is invaluable to us and our staff team.
The best care home around, the staff are very friendly and very caring to the residents. The food that they serve is amazing, they have a lot of variety. The rooms are a very good size compared to other care homes locally. I would not want my nan to go anywhere else.
Thank you for taking the time to review Abbey Court Care Home in Cannock. We are delighted to hear how happy with the care your nan has received. Your feedback is invaluable to us and our staff team.
My mum moved to Abbey Court Care Home - Avery Healthcare after a very bad illness and a long stay in the hospital. She found the move very hard and upsetting, which made it very upsetting for me. We had a few teething problems with staff, but these were quickly dealt with by the manager. My mum doesn’t really need a lot of care of as she dresses herself, and I take care of her personal care. So I find she is pretty much left alone other than taking her to and from the dining room for her meals. You get a very warm welcome when entering the home, staff on the whole are very nice and approachable with the exception of one or two. I have made my mum's room as homely as possible, although I think it could do with a deep clean more regularly.
Thank you for taking the time to review Abbey Court Care Home in Cannock. Your feedback is invaluable to us and our staff team.
I truly believe your home promotes and delivers personalised, resident-centred care.
When she moved in staff spent time with her, introducing themselves and chatting, finding out what she likes and doesn’t like. This might sound trivial but it made such a difference to my mom, feeling welcomed and valued.
All staff, both day and night, are brilliant! They are all caring, attentive, responsive and take my mom’s safety needs seriously. such as her risk of falling.
The handymen are amazing, they have helped so much. She feels she has made friends with them and loves a cheeky joke with them both.
The reception staff and administration are so welcoming, helpful and friendly. Domestic staff chat to my mom and she loves waiting to see who is on each day. The chef and team consistently offer choices of nutritious meals. Abbey Court, thank you. You have made such a difference to my mom and her family and friends’ lives. In our opinion, you are outstanding.
Thank you for taking the time to review Abbey Court Home in Cannock. We are delighted to hear how happy with the care your mum has received. Your feedback is invaluable to us and our staff team.
The member of staff on the front desk always greets you with a friendly smile and chat and the matron is always approachable and willing to address any concerns.
Thank you for taking the time to review Abbey Court Care Home in Cannock. Your feedback is invaluable to us and our staff team.
Since my mum entered the home a month ago, the staff and management have been superb very caring very approachable unfriendly, could not wish for a better nursing home. Nothing is too much trouble!
Thank you for taking the time to review Abbey Court Care Home in Cannock. Your feedback is invaluable to us and our staff team.
I visit my father at Abbey Court Care Home two to three times a week, I am always made to feel welcome and any enquiries I might have about him are answered straight away. I have been able to access haircuts, chiropody services and eye tests for my father in-house and have been impressed by the daily menu in the dining room which includes seasonal fare and a choice of meals for the residents. I am also kept fully informed of any setbacks, illnesses or falls that my father might have, as his power of attorney and next of kin.
Thank you for taking to review Abbey Court Care Home in Cannock. Your feedback is invaluable to us and our staff team.
The care and attention my mum has received during her time here is excellent, Communication between Abbey Court and our family has been very good and always ring straight away if they have any concerns. All staff are very polite and always ready to answer any questions we have regarding Mum's care.
Thank you for taking to review Abbey Court Care Home in Cannock. Your feedback is invaluable to us and our staff team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 March 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Abbey Court Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Abbey Court Care Home - Avery Healthcare.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Abbey Court Care Home - Avery Healthcare
What types of Care is Abbey Court Care Home - Avery Healthcare registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Abbey Court Care Home - Avery Healthcare have?
There are 72 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Abbey Court Care Home - Avery Healthcare?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Abbey Court Care Home - Avery Healthcare to the centre of Cannock?
1.3 mile(s) as the crow flies, distance by road may be significantly further.
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