The Cottage Wing

Barton Health & Community Centre, Short Lane, Barton Under Needwood, Burton-on-Trent DE13 8LT
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9.9 51 Reviews
  • The Cottage Wing, Burton-on-Trent
The Cottage Wing is part of Barton Health and Community Centre and has twelve places for people with care needs, including some for physical disabilities.

Health expertise is easy to source for a number of reasons, due to the Cottage Wing's close proximity to other service, meaning it can also extend its service to include intermediate and palliative care where required.

The facility is en-suite and has utilities that are ideal for neuropsychological conditions, as well as nurse call systems and assisted bathrooms.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • For a maximum of 12 Service Users

Other Care Provided

  • Parkinson's Disease

Facilities

  • Smoking not permitted
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Karen Lanchester (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Number of floors: 1

Room Information

  • Single Rooms (12)
  • Single Rooms with Ensuite Wet Room (12)

The Cottage Wing Reviews (51)

9.9

The Cottage Wing has a Review Score of 9.9 (9.898) out of 10, based on 27 reviews in the last 2 years.
Over all time The Cottage Wing has 51 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Cottage Wing
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Total of 51, showing 1-20
Review from Sharon S (Daughter of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was sent here for palative care for her last weeks of life, was very happy as my mother had been in here before so we knew she would get really well looked after. Staff care for well for family members too.
Reply from Karen Lanchester, Home Manager at The Cottage Wing

Thank you so much for your kind words. We're truly honoured to have cared for your mother and to support your family during such a difficult time. Your trust means everything to us.

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Review from J F (Daughter of Resident) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was admitted to Barton Cottage Wing for palliative care following a very recent diagnosis of terminal cancer. As a family, we were all very distressed but the support and care that mum received has been exceptional. Not only did the staff care for Mum but also cared for us throughout this difficult
time in our lives. The staff and management are all amazing!
Reply from Karen Lanchester, Home Manager at The Cottage Wing

Thank you so much for sharing your experience. We are deeply honoured to have supported your mum and your family during such a difficult time. Our team strives to provide comfort and care not just to our residents, but to their loved ones as well. Your kind words mean a great deal to all of us.

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Review from Helen B (Respite Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic in every way and made safe. Kind staff.
Reply from Karen Lanchester, Home Manager at The Cottage Wing

Thanks for leaving us this lovely review, we really appreciate it.

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Review from Adrian R (Son of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing lovely staff, friendly and polite. The place is spotless and clean. The food is varied and tasty. Highly recommended.
Reply from Karen Lanchester, Home Manager at The Cottage Wing

Thank you so much for your kind words! We're thrilled to hear you've had such a positive experience. The team will be so pleased to know their hard work is appreciated.

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Review from Ian W (Son of Resident) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my father arrived at Barton he was immediately assessed and placed into a private room with ensuite. His care throughout has been exemplary, the care staff and nurses are very caring and kind with plenty of time to talk. The cleanliness and hygiene standards are second to none (brilliant) and the
food very good. Thank you to all of team for the care and compassion shown to my father.
Reply from Karen Lanchester, Home Manager at The Cottage Wing

Thank you for your kind words. We're so pleased to hear your father felt well cared for from the start and that our team's kindness, high standards of hygiene, and good food made a positive difference. Your feedback means a great deal to us all.

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Review from Valerie D (Respite Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care in the lovely, friendly and efficient cottage wing. The staff especially go to great lengths to be helpful and caring. I can't thank them enough for making my stay so happy and memorable. Thank you to you all.
Reply from Karen Lanchester, Home Manager at The Cottage Wing

Thank you so much for your wonderful feedback! We're delighted to hear that you had such a positive experience in our cottage wing. Our staff truly goes above and beyond to provide care and support, and it's fantastic to know that their efforts made your stay happy and memorable. Your kind words mean the world to us-thank you for taking the time to share your experience!

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Review from Philip H (Son of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful old style 'cottage hospital' with staff that have time to both care for their patients physical needs but also mental ones. They treat people with compassion and respect while looking after them and build relationships which really help. A really nice hospital wing with a team of dedicated
staff.
Reply from Karen Lanchester, Home Manager at The Cottage Wing

Thank you so much for your lovely review. We're delighted to hear that you appreciate the compassionate care and respect our team provides, both physically and mentally. Building meaningful relationships with our patients is something we truly value, and we're glad it has made a positive impact. Thank you for recognising our dedicated staff - we're grateful for your kind words!

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Review from Norma D (Daughter of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was placed at Barton Cottage from October 24 to February 25. During her time there the care she received was exceptional, my mum was very poorly and had bed sores when she arrived at Barton, due to the care and attention she received she was a different person. No bed sores, always clean (no
smell) and the staff were confident, kind, empathetic and attentive. My mum would have loved to have stopped there.
Reply from Karen Lanchester, Home Manager at The Cottage Wing

Thank you so much for your heartfelt review. We are so pleased to hear that your mum received exceptional care during her time at Barton Cottage. It means a lot to us that she was able to improve and feel more comfortable thanks to the dedication of our team. We're grateful for your kind words and are honoured to have been a part of your mum's care.

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Review from Carl B (Son of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was transferred to The Cottage Wing from hospital for palliative care. My mum was only expected to last a few days but was actually at Barton Cottage for 7-8 weeks. The Cottage Wing itself is a lovely, peaceful, spotlessly clean place and the facilities for patients and relatives are excellent.
The staff are all very friendly, kind, compassionate and caring. They treat both patients and their families with care and respect. They are always willing to answer any questions regarding care. On the day of my mum's death quite a few family members were at the hospital to say goodbye. My daughter had to bring her youngest daughter with her and the staff supplied her with a box full of crafting supplies to play with. We, as a family, cannot thank the whole team of staff enough for the care and compassion shown to my wonderful mum in her last few weeks. I would highly recommend Barton Cottage to anyone.
Reply from Karen Lanchester, Home Manager at The Cottage Wing

Thank you so much for taking the time to leave us such a thoughtful review. We truly appreciate your kind words and the feedback you've shared. It means a lot to us and helps us continue to provide the best possible care and service.

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Review from B G (Resident) assisted by family/friend published on 30 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an excellent care facility. The rooms are high class, meeting toileting needs, meals are ample and varied, whilst management staff are available for help and advice. The tension built up, in a NHS hospital, after a complex leg/knee operation, was soon alleviated by the caring and kind staff.
The physiotherapy is especially to be commended. The tactic to build up strength in the leg and body was a noticeable improvement on earlier experience. The approach using exercises (well-explained) was very thorough, not rushed, but a build-up to give a gradual improvement to mobility. Many thanks for your good work.
Reply from Karen Lanchester, Home Manager at The Cottage Wing

Thank you for taking the time to leave us this lovely review, we really appreciate it.

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Review from Sally B (Daughter of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has just spent 5 weeks at the Cottage Wing. If anyone reading this is going or has a family member being admitted, have no worries, they could not be in safer hands.
Visitors were welcomed (including the dog), offered drinks and kept informed at all times.
Domestic and maintenance staff keep
all areas spotlessly clean and in good repair.
Catering staff serve tasty food from a varied menu with snacks & drinks throughout the day.
Nurses are quick to respond and act upon any problems, referring to onsite GP's.
All rehab staff were excellent, achieving far more than the surgeon expected. They encouraged Mum to do more, but in a timely and safe manner.
The carers went above & beyond, always caring for Mum with dignity and respect. She was kept clean and comfortable and nothing was too much trouble for them.
When leaving Mum after visiting, we never had to worry about her, as we knew she was safe and being well looked after, and that meant so much to the family.
Thank you, Cottage Wing!
Reply from Karen Lanchester, Home Manager at The Cottage Wing

Thank you for leaving us this lovely review, it really means a lot to us. Our team feel honoured to have been able to provide this care for your mum.

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Review from Andrew G (Resident) published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Current resident receiving end-of-life care, I have been treated with kindness and compassion by all the staff. Nothing is too much trouble, they have helped make a very difficult time more bearable. Wouldn't hesitate to recommend The Cottage Wing.
Reply from Karen Lanchester, Home Manager at The Cottage Wing

Thank you for taking the time to leave us this kind review, we really appreciate it. Your lovely comments will be passed on to the rest of the team.

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Review from Julia M (Daughter of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was admitted to Barton Cottage from Burton Hospital, where it was sadly determined that he was at the end of life and would need a palliative care bed. His admission from the ward was swift and greatly appreciated. The environment at Barton Cottage is restful and peaceful, and the staff provided
daily washing and shaving for my dad, which brought comfort to us. Despite the sadness of the situation, knowing that my dad was being well cared for made things easier for our family.
The only concern was being informed that he could only occupy the bed for four weeks and that we would need to make alternative arrangements if he did not pass away within that time. This caused us some anxiety, but thankfully, this discussion did not need to occur, and he was able to stay for six weeks.
Overall, while the time was difficult for us, the compassionate care and calm environment at Barton Cottage were invaluable, and we are grateful for the support they provided during this period.
Reply from Julie Turner, Home Manager at The Cottage Wing

Thank you for this lovely review, it really means a lot to the whole team. Our deepest condolences to you and your family.

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Review from Helen H (Granddaughter of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bedrooms are pleasant and spacious, reception area, hallway and my nan's bedroom always appear clean with no bad odours. Staff are friendly, willing to assist and approachable. Meals seem nutritious, and warm and are presented well. Menus provides a choice of meals for Nan to choose from and I was present
to see a carer help Nan choose her options. Some staff have offered me a drink on arrival, which has been appreciated with me travelling 40 minutes away to visit Nan. So far my nan has received good care and has been treated with respect. Staff have been gentle when having to assist Nan with her personal hygiene. Also, the manager was very supportive and compassionate towards me.
Reply from Julie Turner, Home Manager at The Cottage Wing

This is such a lovely review to read, thank you. We are so pleased to hear that your are happy with the care given to your nan by our wonderful team. If there is anything you need, don't hesitate to ask.

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Review from Michael W (Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facility. Staff friendly and caring. Food excellent. Enjoyed my stay here. Physios excellent and they helped me get back on my feet and moving again.
Reply from Julie Turner, Home Manager at The Cottage Wing

Thank you for leaving us this fab review, the team will be delighted to read it.

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Review from M J (Son of Resident) published on 28 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Clean, comfortable and very friendly. The staff appeared genuinely pleased to help.
Reply from Julie Turner, Home Manager at The Cottage Wing

Thank you for taking the time to leave us a review, we really appreciate it.

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Review from Lynne K (Respite Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, friendly staff. Professional, attentive and caring for all needs (nothing is too much trouble). Clean, pleasant, modern facilities. Food very good - freshly made and provided hot/cold as needed. Very welcoming. I am very fortunate to be provided with this care, they cater for all needs (mine
being physical due to an accident at home). I'm thankfully on the road to getting better with this help and support and physio input too.
Reply from Julie Turner, Home Manager at The Cottage Wing

Thank you for taking the time to leave us these kind words, we are so pleased to hear that you're on the road to recovery!

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Review from Julie C (Daughter of Resident) published on 7 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although our mom was only with Barton Cottage for a short while, the care that she received was excellent. The nurses and carers were compassionate, and attentive, and took the time to explain things to us as a family. They helped make Mom's final few days as comfortable as possible which was a great
help to us as a family. Special thanks go to a particular member of staff who was on duty the night Mom passed away, holding her hand so she wasn't on her own.
Reply from Julie Turner, Home Manager at The Cottage Wing

Thank you for leaving us these lovely comments about the care of your mum. I will make sure to pass this on to the rest of the team.

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Review from P C (Son of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Barton Cottage Hospital has friendly, professional staff. Set in a lovely location and the rooms are very clean and homely. They cater for Mum's needs with a smile. Mum's health definitely improved while staying here and she is sad to leave here.
Reply from Julie Turner, Home Manager at The Cottage Wing

Thank you for leaving us these kind words, the team will be delighted to read this.

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Review from Christopher O (Nephew of Resident) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting my "surrogate" uncle we have both been delighted by the high level of service and care shown to him.
He regards all the staff as "angels," nothing is too much trouble.
The care, the food and attention have been first-class!
Reply from Julie Turner, Home Manager at The Cottage Wing

Thank you for taking the time to write us this lovely review about the care of your uncle. Your kind words will be passed on to the rest of the team.

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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for The Cottage Wing is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.898 for The Cottage Wing is calculated as follows: ( (259 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 285 Ratings = 4.898
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Cottage Wing is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 12 registered maximum number of service users is 2.4, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2018

Overall Good

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (19)

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Katherine Barnes-Cross

Job Title: Service Administrator Joined: 2015

Kate has worked at Barton Cottage since 2015. She provides essential support for the 2 managers 3 days per week on her job share role.

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Susan Woolley

Job Title: Service Administrator Joined: 2007

She has worked in her role as Administrator since Oct 2007. She job shares with her colleague Kate and is an essential part of the team.

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Bernadette Byrne

Job Title: Support Worker Joined: 2012

Berni has worked for Shaw Healthcare since 2012. She has progressed from working as Concierge in Barton Mews to developing her skills into the role of support worker, working on night duty in Barton Cottage.

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Mandy Dighton

Job Title: Support Worker Joined: 2021

Mandy is the newest addition to the team her at Barton Cottage starting her Support Worker role in June 2021. She has made an excellent start and has many skills which Mandy gained from her previous role working in a local residential care/nursing home.

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Susan Findlay

Job Title: Support Worker Joined: 2016

Sue has been part of Shaw healthcare since 2016 as a SW . Previous to this she was a SW working in the community for a private care agency. She has many years of experience under her belt.

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Linda Ingham

Job Title: Support Worker Joined: 2007

Linda is a long serving member of staff who has worked for Shaw Healthcare at Barton Cottage since 2007 as a Support Worker. Linda previously began her career at Barton Cottage Hospital in 2000 in full time hours.

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Amy Montgomery

Job Title: Support Worker Joined: 2021

Amy is a relatively new member of staff joining as a Support Worker in March 2021. She works permanent nights which fits in well with the needs of her young family.

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Jacqueline Parmanum

Job Title: Support Worker Joined: 2017

Jackie has worked at Barton Cottage since 2017 as a SW. Prior to this she worked at Fauld Nursing home for 3 years where she progressed to unit leader.

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Donna Popplewell

Job Title: Support Worker Joined: 2008

Donna started at Barton Cottage in Jan 2008 on our bank SW team. She progressed form this to working part time in 2011 and is now full time in this role.

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Ami Marshall

Job Title: Support Worker Joined: 2015

Ami joined Shaw Healthcare in Oct 2015 working on permanent nights as a SW. More recently she has migrated on to days and increased her hours. Ami is busy planning her wedding for the 3rd time which has been delayed due to Covid 19 (big day 28.08.21 !)

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Manda Ramcharan

Job Title: Support Worker Joined: 2015

Manda started her career with Shaw healthcare in August 2015. She has had several roles working in Barton Mews as part of the original Dom Care team. More recently she joined Barton Cottage team as a SW providing care to a variety of Service Users.

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Denise Seymour

Job Title: Support Worker Joined: 2008

Denise has been part of the team at Barton Cottage since June 2008. Previous to this Denise was working on a busy ward at Queens Hospital in Burton as a SW. Denise originally started on night duty but has now migrated to days.

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Gwenodelne Bishop

Job Title: Team Leader Nursing Joined: 2011

Gwen has been working at Barton Cottage for the last 10 years. Prior to this Gwen had worked for several Nursing agencies around the country. Gwen has a real interest in wound care and is able to advise the team on many occasions.

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Dianne Breakwell

Job Title: Team Leader Nursing Joined: 2007

Dianne is a long serving member of the team and worked at the Barton Cottage Hospital as TL in charge of the Minor Injuries Unit from 2003. She joined Shaw healthcare in October 2007 working day/nights when the Cottage Hospital closed.

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Caroline Bull

Job Title: Team Leader Nursing Joined: 2018

Caroline has worked for Shaw Healthcare since 2018, starting out as a bank TL and is now on permanent nights since April 2020. Caroline has a busy family life with football taking up most of her time with her sons participating in this.

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Sharon Iqbal

Job Title: Team Leader Nursing Joined: 2015

Sharon joined the team at Barton in July 2015 and has previously worked overseas. She works permanent nights and more recently increased her hours covering some day shifts also. She likes to keep her mind busy and never sits back on her laurels.

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Karen Lanchester

Job Title: Service Manager Joined: 2009

Karen has been a dedicated full-time Team Leader at Barton Cottage since 2009. Over the years, she has taken on various additional responsibilities, including Acting Deputy Manager, Mental Health Trainer, and Student Nurse Mentor.


Karen now holds the position of Service Manager.

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Susan Mason

Job Title: Team Leader Nursing Joined: 2018

Sue has worked at Barton Cottage since 2018 in her role as TL. Prior to this she was working as a Staff nurse at Rider House Nursing home since 2009.

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Sylvia Thompson

Job Title: Team Leader Nursing Joined: 2007

Sylvia is a long serving member of the Barton Team, originally joining the team at Barton Cottage Hospital in 1998 - working permanent nights. Sylvia has a hectic family life assisting her son with his sheep and caring for an elderly relative.

Frequently Asked Questions about The Cottage Wing

What types of Care is The Cottage Wing registered for?

Older Person Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Cottage Wing have?

There are 12 Single Rooms.

What are the Facilities & Services at The Cottage Wing?

Smoking not permitted, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is The Cottage Wing to the centre of Burton-on-Trent?

4.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Cottage Wing to verify any information. View our terms and conditions. The Cottage Wing has an Enhanced Service - more info.