The Cottage Wing

Barton Health & Community Centre, Short Lane, Barton Under Needwood, Burton-on-Trent DE13 8LT
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9.9 60 Reviews
  • The Cottage Wing, Burton-on-Trent
The Cottage Wing is part of Barton Health and Community Centre and has twelve places for people with care needs, including some for physical disabilities.

Health expertise is easy to source for a number of reasons, due to the Cottage Wing's close proximity to other service, meaning it can also extend its service to include intermediate and palliative care where required.

The facility is en-suite and has utilities that are ideal for neuropsychological conditions, as well as nurse call systems and assisted bathrooms.
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Care Provided by The Cottage Wing

Primary Care Categories

  • Older Person Care
  • Physical Disability

Care Types Provided

  • Nursing Care
  • For a maximum of 12 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Smoking not permitted
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees What's included?

Contact The Cottage Wing to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Cottage Wing to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Karen Lanchester (Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Number of floors: 1

Room Information

  • Single Rooms (12)
  • Single Rooms with Ensuite Wet Room (12)

The Cottage Wing Reviews (60)

9.9

The Cottage Wing has a Review Score of 9.9 (9.875) out of 10, based on 25 reviews in the last 2 years.
Over all time The Cottage Wing has 60 reviews.

Overall Experience
  • 55
  • 5
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Date Published
  • 60
  • 8
  • 9
  • 25
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Reviewer Connection to The Cottage Wing
  • 22
  • 10
  • 10
  • 7
  • 2
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  • 2
  • 1
  • 1
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  • 1
Total of 60, showing 21-40
Review from Andrew G (Resident) published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Current resident receiving end-of-life care, I have been treated with kindness and compassion by all the staff. Nothing is too much trouble, they have helped make a very difficult time more bearable. Wouldn't hesitate to recommend The Cottage Wing.
Reply from Karen Lanchester, Home Manager at The Cottage WingThank you for taking the time to leave us this kind review, we really appreciate it. Your lovely comments will be passed on to the rest of the team.
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Review from Julia M (Daughter of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was admitted to Barton Cottage from Burton Hospital, where it was sadly determined that he was at the end of life and would need a palliative care bed. His admission from the ward was swift and greatly appreciated. The environment at Barton Cottage is restful and peaceful, and the staff provided
daily washing and shaving for my dad, which brought comfort to us. Despite the sadness of the situation, knowing that my dad was being well cared for made things easier for our family.
The only concern was being informed that he could only occupy the bed for four weeks and that we would need to make alternative arrangements if he did not pass away within that time. This caused us some anxiety, but thankfully, this discussion did not need to occur, and he was able to stay for six weeks.
Overall, while the time was difficult for us, the compassionate care and calm environment at Barton Cottage were invaluable, and we are grateful for the support they provided during this period.
Reply from Julie Turner, Home Manager at The Cottage WingThank you for this lovely review, it really means a lot to the whole team. Our deepest condolences to you and your family.
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Review from Helen H (Granddaughter of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bedrooms are pleasant and spacious, reception area, hallway and my nan's bedroom always appear clean with no bad odours. Staff are friendly, willing to assist and approachable. Meals seem nutritious, and warm and are presented well. Menus provides a choice of meals for Nan to choose from and I was present
to see a carer help Nan choose her options. Some staff have offered me a drink on arrival, which has been appreciated with me travelling 40 minutes away to visit Nan. So far my nan has received good care and has been treated with respect. Staff have been gentle when having to assist Nan with her personal hygiene. Also, the manager was very supportive and compassionate towards me.
Reply from Julie Turner, Home Manager at The Cottage WingThis is such a lovely review to read, thank you. We are so pleased to hear that your are happy with the care given to your nan by our wonderful team. If there is anything you need, don't hesitate to ask.
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Review from Michael W (Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facility. Staff friendly and caring. Food excellent. Enjoyed my stay here. Physios excellent and they helped me get back on my feet and moving again.
Reply from Julie Turner, Home Manager at The Cottage WingThank you for leaving us this fab review, the team will be delighted to read it.
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Review from M J (Son of Resident) published on 28 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Clean, comfortable and very friendly. The staff appeared genuinely pleased to help.
Reply from Julie Turner, Home Manager at The Cottage WingThank you for taking the time to leave us a review, we really appreciate it.
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Review from Lynne K (Respite Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, friendly staff. Professional, attentive and caring for all needs (nothing is too much trouble). Clean, pleasant, modern facilities. Food very good - freshly made and provided hot/cold as needed. Very welcoming. I am very fortunate to be provided with this care, they cater for all needs (mine
being physical due to an accident at home). I'm thankfully on the road to getting better with this help and support and physio input too.
Reply from Julie Turner, Home Manager at The Cottage WingThank you for taking the time to leave us these kind words, we are so pleased to hear that you're on the road to recovery!
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Review from Julie C (Daughter of Resident) published on 7 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although our mom was only with Barton Cottage for a short while, the care that she received was excellent. The nurses and carers were compassionate, and attentive, and took the time to explain things to us as a family. They helped make Mom's final few days as comfortable as possible which was a great
help to us as a family. Special thanks go to a particular member of staff who was on duty the night Mom passed away, holding her hand so she wasn't on her own.
Reply from Julie Turner, Home Manager at The Cottage WingThank you for leaving us these lovely comments about the care of your mum. I will make sure to pass this on to the rest of the team.
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Review from P C (Son of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Barton Cottage Hospital has friendly, professional staff. Set in a lovely location and the rooms are very clean and homely. They cater for Mum's needs with a smile. Mum's health definitely improved while staying here and she is sad to leave here.
Reply from Julie Turner, Home Manager at The Cottage WingThank you for leaving us these kind words, the team will be delighted to read this.
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Review from Christopher O (Nephew of Resident) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting my "surrogate" uncle we have both been delighted by the high level of service and care shown to him.
He regards all the staff as "angels," nothing is too much trouble.
The care, the food and attention have been first-class!
Reply from Julie Turner, Home Manager at The Cottage WingThank you for taking the time to write us this lovely review about the care of your uncle. Your kind words will be passed on to the rest of the team.
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Review from Graham L (Nephew of Resident) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle received wonderful care and support following his spell in hospital. Everything about his stay at The Cottage Wing was faultless. We were told that no one wants to leave The Cottage Wing, much to our surprise this was the same case for Uncle. We really did not expect him to settle so well at
a place so out of his comfort zone. Thank you to all of the staff who supported him during a very difficult period in his life.
Reply from Julie Turner, Manager at The Cottage WingThank you so much for this lovely review about the care of your uncle, our team will be touched to read this.
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Review from J Y (Husband of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was only in one of the two palliative care rooms for six days. I cannot fault the care and support she received from the staff. They succeeded in making her pain-free during the last days of her life, so died peacefully.
Reply from Julie Turner, Home Manager at The Cottage WingThank you so much for taking the time to leave us a review, it really means a lot to the whole team.
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Review from Peter W (Son of Resident) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to The Cottage Wing from Queens Hospital Burton after we as a family requested he go there after hearing great reports about the facilities and the staff. We were not disappointed, all the staff were friendly, caring and passionate about their jobs. My father was having carers
at home, but after his spell in Barton Cottage, he wanted to go on into a care home as he loved the enviroment, socialising and 24-hour care he received. He even asked if he could stop in The Cottage and pay for his care, that's how much he loved the place and more importantly the staff.
Thanks again to everyone at Barton Cottage.
Reply from Julie Turner, Home Manager at The Cottage WingThank you for leaving us such a kind review, it really means a lot to the whole team.
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Review from J B (Respite Resident) published on 29 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The room was very nice, food was hit and miss, often served cold and the choice was very limited. But the level of care was exceptional - staff were so warm and friendly, incredibly helpful and understanding - cannot fault them.
Reply from Julie Turner, Home Manager at The Cottage WingThank you so much for your kind words. Your review will be passed on to the rest of the wonderful team.
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Review from J T (Respite Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience was excellent as indicated below. The physiotherapy in particular helped me to get home in the shortest time and was excellent too.
Reply from Julie Turner, Home Manager at The Cottage WingThank you for taking the time to leave us a review, we really appreciate it.
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Review from H S (Respite Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted for palliative care, and she peacefully passed away, in a wonderful environment. She was looked after by wonderful people who cared for her to the end. The staff at Barton, are very caring.
Reply from Julie Turner, Home Manager at The Cottage WingThank you for leaving us this lovely review, we really appreciate it. Condolences to your and your family.
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Review from Angela F (Daughter of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was in a very fragile state having spent 6 weeks in Hospital. The Manager and her dedicated team took time to understand both dad's and the family's concerns and our overall experience can only be described as exceptional. In the 4 weeks dad stayed at the Cottage Wing he improved considerably
and gained much of the weight he had sadly lost in hospital. We were always made welcome during visits and the staff were very happy to talk to us and explain dads needs and progress. Sincere thanks to all staff who cared, supported and treated dad with utmost dignity during his stay with you.
Reply from Julie Turner, Home Manager at The Cottage WingThis is great to hear, we are so glad to hear that your dad has improved and gained back some of his health - this is fantastic. Your kind words will be passed onto the rest of the team.
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Review from E S (Daughter of Resident) published on 15 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thanks to the dedication of all the truly amazing staff at Barton Cottage, Mum's health improved beyond our family’s expectations. She has been so well cared for, nothing was too much trouble and the team were so cheerful, positive, and responsive to Mum's needs. Mum enjoyed the food, gained weight
and strength that she had lost in hospital... Mum is now happily settled into her care home, and doing well.
Reply from Julie Turner, Home Manager at The Cottage WingThank you so much for leaving us this lovely review. We are so pleased to hear that your mum has regained the health that she had lost in hospital and it is a privilege to have been able to help. Your kind words will be passed on to the rest of the team.
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Review from David C (Son of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The professionalism and care shown by all the staff during my mother's stay in The Cottage Wing has been exemplary. I could not have asked for my mother to have been in a better place during her recovery. All the staff and management have been so kind to her over the last few weeks and have made her
feel so cared for and comfortable and assistance is always on hand at the touch of a button.
Reply from Julie Turner, Home Manager at The Cottage WingThank you so much for this lovely review. It will be passed onto the rest of our wonderful team.
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Review from Annie C (Daughter-in-law of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Cottage Wing is an excellent facility. My mother-in-law is here following a stay in hospital with a fractured ankle. She is 94 and finds the care wonderful. The staff are very kind and the room is bright and airy and all very comfortable. The staff are competent and approachable. Thank you.
Reply from Julie Turner, Home Manager at The Cottage WingThank you for taking the time to leave us a review, we really appreciate it. Your lovely comments will be passed on to the rest of our wonderful team.
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Review from L H (Daughter of Resident) published on 8 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom has been treated very well and the staff are a credit to The Cottage Wing.
Reply from Julie Turner, Home Manager at The Cottage WingThank you for your kind words, it means a lot to our team.
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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for The Cottage Wing is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for The Cottage Wing is calculated as follows: ( (249 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 279 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Cottage Wing is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 12 registered maximum number of service users is 2.4, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2018

Overall Good

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (19)

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Katherine Barnes-Cross

Job Title: Service Administrator Joined: 2015

Kate has worked at Barton Cottage since 2015. She provides essential support for the 2 managers 3 days per week on her job share role.

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Susan Woolley

Job Title: Service Administrator Joined: 2007

She has worked in her role as Administrator since Oct 2007. She job shares with her colleague Kate and is an essential part of the team.

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Bernadette Byrne

Job Title: Support Worker Joined: 2012

Berni has worked for Shaw Healthcare since 2012. She has progressed from working as Concierge in Barton Mews to developing her skills into the role of support worker, working on night duty in Barton Cottage.

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Mandy Dighton

Job Title: Support Worker Joined: 2021

Mandy is the newest addition to the team her at Barton Cottage starting her Support Worker role in June 2021. She has made an excellent start and has many skills which Mandy gained from her previous role working in a local residential care/nursing home.

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Susan Findlay

Job Title: Support Worker Joined: 2016

Sue has been part of Shaw healthcare since 2016 as a SW . Previous to this she was a SW working in the community for a private care agency. She has many years of experience under her belt.

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Linda Ingham

Job Title: Support Worker Joined: 2007

Linda is a long serving member of staff who has worked for Shaw Healthcare at Barton Cottage since 2007 as a Support Worker. Linda previously began her career at Barton Cottage Hospital in 2000 in full time hours.

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Amy Montgomery

Job Title: Support Worker Joined: 2021

Amy is a relatively new member of staff joining as a Support Worker in March 2021. She works permanent nights which fits in well with the needs of her young family.

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Jacqueline Parmanum

Job Title: Support Worker Joined: 2017

Jackie has worked at Barton Cottage since 2017 as a SW. Prior to this she worked at Fauld Nursing home for 3 years where she progressed to unit leader.

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Donna Popplewell

Job Title: Support Worker Joined: 2008

Donna started at Barton Cottage in Jan 2008 on our bank SW team. She progressed form this to working part time in 2011 and is now full time in this role.

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Ami Marshall

Job Title: Support Worker Joined: 2015

Ami joined Shaw Healthcare in Oct 2015 working on permanent nights as a SW. More recently she has migrated on to days and increased her hours. Ami is busy planning her wedding for the 3rd time which has been delayed due to Covid 19 (big day 28.08.21 !)

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Manda Ramcharan

Job Title: Support Worker Joined: 2015

Manda started her career with Shaw healthcare in August 2015. She has had several roles working in Barton Mews as part of the original Dom Care team. More recently she joined Barton Cottage team as a SW providing care to a variety of Service Users.

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Denise Seymour

Job Title: Support Worker Joined: 2008

Denise has been part of the team at Barton Cottage since June 2008. Previous to this Denise was working on a busy ward at Queens Hospital in Burton as a SW. Denise originally started on night duty but has now migrated to days.

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Gwenodelne Bishop

Job Title: Team Leader Nursing Joined: 2011

Gwen has been working at Barton Cottage for the last 10 years. Prior to this Gwen had worked for several Nursing agencies around the country. Gwen has a real interest in wound care and is able to advise the team on many occasions.

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Dianne Breakwell

Job Title: Team Leader Nursing Joined: 2007

Dianne is a long serving member of the team and worked at the Barton Cottage Hospital as TL in charge of the Minor Injuries Unit from 2003. She joined Shaw healthcare in October 2007 working day/nights when the Cottage Hospital closed.

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Caroline Bull

Job Title: Team Leader Nursing Joined: 2018

Caroline has worked for Shaw Healthcare since 2018, starting out as a bank TL and is now on permanent nights since April 2020. Caroline has a busy family life with football taking up most of her time with her sons participating in this.

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Sharon Iqbal

Job Title: Team Leader Nursing Joined: 2015

Sharon joined the team at Barton in July 2015 and has previously worked overseas. She works permanent nights and more recently increased her hours covering some day shifts also. She likes to keep her mind busy and never sits back on her laurels.

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Karen Lanchester

Job Title: Service Manager Joined: 2009

Karen has been a dedicated full-time Team Leader at Barton Cottage since 2009. Over the years, she has taken on various additional responsibilities, including Acting Deputy Manager, Mental Health Trainer, and Student Nurse Mentor.


Karen now holds the position of Service Manager.

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Susan Mason

Job Title: Team Leader Nursing Joined: 2018

Sue has worked at Barton Cottage since 2018 in her role as TL. Prior to this she was working as a Staff nurse at Rider House Nursing home since 2009.

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Sylvia Thompson

Job Title: Team Leader Nursing Joined: 2007

Sylvia is a long serving member of the Barton Team, originally joining the team at Barton Cottage Hospital in 1998 - working permanent nights. Sylvia has a hectic family life assisting her son with his sheep and caring for an elderly relative.

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