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Barchester Hilderstone Hall

Hall Lane, Hilderstone, Stone, Staffordshire ST15 8SQ
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Barchester Hilderstone Hall, Stone
Barchester Hilderstone Hall, Stone
Barchester Hilderstone Hall, Stone

Hilderstone Hall care home provides care in a magnificent Grade II listed building set in nine acres of breathtaking grounds. They provide first-class 24-hour nursing and residential care alongside expert care for people with dementia in their Memory Lane Community. They are proud to be accredited as part of Barchester’s 10-60-06 Dementia Care Programme, reflecting the enhanced dementia care and improved quality of life experienced by residents here at Hilderstone...  

Care Provided by Barchester Hilderstone Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,120N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Hilderstone Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Charlotte Lownds (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (17)

Barchester Hilderstone Hall Reviews (115)

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9.4

Barchester Hilderstone Hall has a Review Score of 9.4 (9.420) out of 10, based on 12 reviews in the last 2 years. Over all time Barchester Hilderstone Hall has 115 reviews.

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Showing 115 reviews matching selected criteria
Review from Geoff Y (Son of Resident) published on 26 November 2018 Submitted via Postal Card
Overall Experience
We knew that my mother was getting the best possible care whilst we were away.

So we could relax and not worry.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank your for taking the time to review our home, we really appreciate your thoughts.

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Review from Sue H (Daughter of Resident) published on 22 October 2018 Submitted via Website
Overall Experience

A happy, well run, caring community has evolved over the past months. It is a delight to visit our mother here and we are always made welcome. Any medical issues are swiftly dealt with and relevant medical professionals are involved when necessary. Thank you to all Hilderstone Hall staff!

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for taking the time to review our home, we are delighted that you are happy with the care that we give to your mother and the welcome that you all receive.

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Review from Steve A (Son of Resident) published on 22 October 2018 Submitted via Website
Overall Experience
We found them very helpful with taking mother into care very quickly.

It was a big relief to know that my mother was in safe hands

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for taking the time to make this comment, we were very happy to be able to help you when you needed us most.

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Review from Rosemary P (Niece of Resident) published on 22 October 2018 Submitted via Website
Overall Experience

My aunt has been in Hilderstone Hall for 8 years. In this time, she has always been looked after and happy. We have seen many changes in this time but I think the home is at its best now. The staff are all excellent, they are trained and have got to know my aunts needs extremely well.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for your review, this is excellent feedback for the staff, they are all very caring and supportive of residents and to each other.

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Review from Joy H (Niece of Resident) published on 22 October 2018 Submitted via Website
Overall Experience

Extremely happy with the service and care given to my aunt. The home is welcoming and friendly and the staff are very attentive to users needs. After viewing many other care homes, Hilderstone Hall stood out from them all.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for your kind words. They are very much appreciated.

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Review from Thomas W (Nephew of Resident) published on 22 October 2018 Submitted via Website
Overall Experience

I have had a long association with Barchester Hilderstone Hall through 3 of my relatives having received care.

I am extremely satisfied and grateful to the all of the staff, who have made this association a pleasant one for myself and my relatives.

Individual needs are met fully, thereby ensuring that the best possible service of care is afforded to the residents.

My relatives have always been shown courtesy, compassion and respect for their particular situation. Above all, they have had their dignity assured.

The staff conduct their duties selflessy and with a noticeable pride.

As the registered Next of Kin, I am always kept informed of situations concerning my relatives as they arise; and am offered advice and guidance as to the course of action available to me if necessary.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for your lovely kind words. I will ensure that your information is shared with the staff within Hilderstone Hall.

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Review from J H (Daughter of Resident) published on 1 October 2018 Submitted via Postal Card
Overall Experience

Dad was a resident here for the last seven weeks of his life. The staff treated him and our family with great kindness. Dad and I appreciated the availability of the piano in Memory Lane - he much enjoyed hearing it played. Dad could not have been better cared for. Thank you.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for your lovely words, it was a pleasure to know you and to care for your dad.

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Review from Kerry F (Granddaughter of Resident) published on 13 September 2018 Submitted via Postal Card
Overall Experience
My grandfather was at Hilderstone Hall for end of life care. The staff looking after him always treated him with respect and dignity.

They were always very kind and caring. Staff made an effort to get to know him and his likes and dislikes which meant they could personalise his care. I often visited with my children, all the staff were extremely welcoming and kind to them which helped a lot.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for your kind words, Kerry, I will ensure that your comments are shared with our team.

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Review from S G (Resident / Service User) published on 4 September 2018 Submitted via Postal Card
Overall Experience

It was a pleasurable experience.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for your review, we will share this with the team.

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Review from D V (Respite Resident) published on 4 September 2018 Submitted via Postal Card
Overall Experience

Staff all in departments are caring, helpful, polite, understanding and patient, nothing is too much trouble. Accommodation is excellent. Other rooms - dining, lounge etc are light, airy comfy and if I ever need a full-time care home, I would apply to live at Barchester Hilderstone Hall.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you so much for your review Dougie, we really enjoyed meeting you and sharing our home with you.

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Review from George G (Husband of Resident) published on 21 August 2018 Submitted via Postal Card
Overall Experience

My wife arrived here in a very poorly condition. She has been cared for in a very loving and professional way. The staff have all been very welcoming and friendly. The whole experience at the home has been beyond every expectation.

Reply from Michelle Bywater, Deputy Manager at Barchester Hilderstone Hall

Many thanks for this review, it's always nice to hear we're doing a good job, I'll make sure the staff are aware of your comments.

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Review from M S (Respite Resident) published on 20 August 2018 Submitted via Postal Card
Overall Experience

I came to Hilderstone Hall (my second stay) after surgery to recuperate, suffering shock effects from a drip administered in hospital where I had to return suddenly for several days. The staff at Hilderstone Hall were very kind and understanding dealing with eating difficulties (effects of drip) that slowed my recovery. Also, always cheerful, friendly and willing to help from management to all levels. I am very grateful to them all.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for your comments, we hope that you are settling back in at home. We are so happy to have been able to help you. Take care.

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Review from Christine P (Daughter of Resident) published on 14 August 2018 Submitted via Postal Card
Overall Experience

The care attention and affection our mother received while she was with you, was second to none. We could not have expected or wanted better or more.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you Christine for taking the time to complete such a lovely review. I am sure that I can speak for the staff when I say that this is much appreciated.

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Review from Roy M (Cousin of Resident) published on 10 August 2018 Submitted via Postal Card
Overall Experience

Unbelievably friendly, caring and attentive. Proven by the fact that your relative is very settled and very happy.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall
Thank you for your lovely comments. The staff really appreciate these and they help us to drive the standards up further.

Kind Regards, General Manager

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Review from Gillian B (Daughter of Resident) published on 24 July 2018 Submitted via Postal Card
Overall Experience
My dad died in hospital in mid-June. Hilderstone Hall was his home and everyone there was 'family'.
Dad had a lovely and dignified 'send off' with staff and some residents paying respects.
A lovely buffet was provided afterwards with staff giving me great warmth and support.

A marvellous team.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for taking time to make your great comments at such an emotional time for you. Your kind words are much appreciated, your dad was a lovely gentleman and is fondly remembered. Best wishes, General Manager.

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Review from Debbie L (Friend of Resident) published on 11 July 2018 Submitted via Website
Overall Experience

A beautiful place in a stunning tranquil setting, Perfect for respite care. I can see there are on-going renovations being done at the moment but what has already been done is homely and unlike what you expect for a care home. All the staff that I met were friendly and could not do enough for you.

An outstanding place that I would not hesitate to recommend to others.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you Debbie for your kind words. We continue to work hard here at Hilderstone Hall to ensure that our residents and their family and friends have an enjoyable experience.

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Review from Linda L (Daughter of Resident) published on 6 July 2018 Submitted via Postal Card
Overall Experience
Hildersone Hall has made significant improvements not only is the home a much more pleasant place to be after the refurbishment but the extra staff on duty has made a huge difference.
Please keep it up. Thank you.

Staff and management are always lovely.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall
Thank you so much Linda for taking the time to feedback your great comments. This enables us to continually improve our service delivery for the people that we care for.

Kind Regards,

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Review from J K (Niece of Resident) published on 29 June 2018 Submitted via Postal Card
Overall Experience
I visited Hilderstone Hall as the residents' were enjoying a "drama/singing production".
I was so pleased to see the residents treated with the utmost respect, care and dignity.

The welcome provided by the admin officer was faultless - polite, helpful, cheerful and very welcoming. A great advocate and representative of Hilderstone Hall. The home was bright, clean and welcoming and all the staff were approachable and kind.

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Review from Peter C (Son-in-law of Resident) published on 31 May 2018 Submitted via Postal Card
Overall Experience

In process of a refurb but looks promising.

Warm reception.

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Review from B C (Daughter of Resident) published on 31 May 2018 Submitted via Postal Card
Overall Experience

Hilderstone Hall was undergoing extensive renovations when I visited. Despite this, the staff ensured a happy

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 May 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (0)

News
  • 28 Jan 2025

    To mark the 80th anniversary of the liberation of Auschwitz and in commemoration of the victims, Residents took part in activities and moments of reflection. We started the day reading...

  • 28 Jan 2025

    To celebrate International Flower Day Residents took part in a flower arranging workshop. We are super lucky that our Activities Co-ordinator, Ellie is also a qualified florist. Just look at...

  • 28 Jan 2025

    Created by our Residents and their families, our Getting to Know me Booklets are a tool that allows us to understand the likes and dislikes of the people we care...

Upcoming Events

There are no upcoming events for Barchester Hilderstone Hall.

Awards / Recognitions (19)

Accreditations

There are no accreditations posted yet for Barchester Hilderstone Hall.

Meet the Team (7)

Charlotte Lownds
Charlotte LowndsJob Title:General ManagerJoined: 2024

Hello, I'm Charlotte, the Acting General Manager at Hilderstone Hall.

I joined the home in early 2024, initially as a Bank Nurse before progressing into the post of Deputy Manager and now acting General Manager. I had previously visited Hilderstone Hall when working for the NHS as a Community Nurse and Practice Nurse, and I was delighted to have the opportunity to work here. The home is stunning. I was drawn to the beautiful countryside setting, and the residents and staff here are remarkable.

I am a Registered General Nurse and have additional qualifications alongside my nursing degree in disease management, specialising in diabetes and respiratory conditions. I am passionate about encouraging and promoting high standards for the delivery of person-centred, holistic care.

Outside of work, I am kept busy with my family, my two pooches, and I am a lover of holidays – I always make sure the next one is in the planning!

I look forward to welcoming you and your family to Hilderstone. The team and I are always here to help.

Carrie-Anne Howard
Carrie-Anne HowardJob Title:Home AdministratorJoined: 2023

Hello, my name is Carrie, I have been in the care sector as a Home Administrator since 2006.

I joined Hilderstone Hall in April 2023, with a wealth of experience in administration roles including completing a NVQ Level 3 in Business Administration.

My duties are the day-to-day running of the home, payroll, invoicing and contracts. I enjoy meeting and greeting relatives, residents and professionals, making time for everyone as I have an open-door policy.

The staff at Hilderstone Hall are all very welcoming and strive to give the best possible care which I am very proud to be a part of.

Tania Lane
Tania LaneJob Title:Head of HousekeepingJoined: 2016

Hi, my name is Tania Lane, I joined Barchester in 2016. I started as a housekeeper and worked my way up to the position of Head Housekeeper. I take great pride in my work, I am so happy when residents really like how their rooms look and feel. I also love to talk to the residents while I’m cleaning their rooms. I aim to help residents remain as independent as possible. I also especially enjoy facilitating new families and future residents' show-around so that they can experience the home before moving in.

Lyle Mitchell
Lyle MitchellJob Title:Head of MaintenanceJoined: 2022

Hi, my name is Lyle and I joined the team at Hilderstone Hall in 2022 as Head of Maintenance.

Most of all I love the interaction and variety my role provides and I feel privileged to be able to make a difference in people’s lives by ensuring their home is maintained and presented to a high standard. Before joining the Hilderstone team, I worked in the theatre world.

Cheznath Montero
Cheznath MonteroJob Title:Registered NurseJoined: 2023

Hi, my name is Cheznath and I am a Registered Nurse here at Hilderstone Hall.

Brenda Jones
Brenda JonesJob Title:Senior Care AssistantJoined: 2022

Hi, my name is Brenda. I have worked at Hilderstone Hall for 2 and a half years on memory lane. I have worked in the care industry for 30 years in a range of different sectors. My hobbies include gardening, which I encourage the residents every year to plant seeds and grow veg. I also enjoy sewing, making bags, and aprons and attending local craft fairs. I have 3 grown-up children and many grandchildren.

Joanne Macari
Joanne MacariJob Title:HostessJoined: 2014

Hi, my name is Joanne and I joined the home in 2014. Within my role as a Hospitality Host, I strive to create a stimulating environment for our residents so that we can give them the all-round care and support they deserve.

We want our homes to be warm and welcoming with interesting events and first-class hospitality. As a Hospitality Host, we have an important part to play in making sure that happens. In particular, we provide a friendly, engaging and helpful service in our dining room and bar areas. It’s a fulfilling role that will give me a real opportunity to enhance the lives of all our residents and one which I enjoy!

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