Tudor House Care Home has a Review Score of 9.6 (9.554) out of 10, based on 11 reviews in the last 2 years.
Over all time Tudor House Care Home has 35 reviews.
We're so incredibly touched by your kind words. It means the world to us to know that your mother received such fantastic care and that our staff went the extra mile for her and for your family during such a difficult time. Providing compassionate support, especially when it matters most, is at the heart of what we do.We truly appreciate you recommending us. Thank you for entrusting us with your mother's care.
Thank you so much for taking the time to share such a heartwarming and detailed review of Tudor House. We are absolutely thrilled to hear about the positive impact our new management and team have had on your Aunty's life, and on your family's peace of mind.It truly means the world to us to know that your Aunty feels safe, respected, and truly at home here. Fostering a culture of dignity and ensuring our residents' views and choices are at the forefront of their care are core to our mission. We're especially pleased to hear about the significant improvements in her mental health, wellbeing, and overall happiness.Your kind words are a huge encouragement to our dedicated staff, who work tirelessly to provide exceptional care. We are committed to continuing to make Tudor House a place where every resident thrives.Thank you again for your wonderful recommendation!
Thank you so much for taking the time to share your experience with Tudor Court. We understand that finding emergency respite care can be an incredibly daunting, frightening, and emotional experience, and we're truly touched to hear that our team was able to provide the support and reassurance you needed during such a difficult time. Your words, "Tudor Court feels like home not 'a care home'," mean the world to us. Our goal is always to create a warm, welcoming, and supportive environment where residents and their families feel comfortable and cared for, just like an extension of their own home. We're so pleased to know that our staff made you feel at ease and provided support that exceeded your expectations. We will be sure to share your kind words with our entire management team and staff, as it's feedback like this that motivates us all. We're here to continue supporting you and your loved one, and we're grateful for the trust you've placed in us.
The staff at Tudor House have been attentive, supportive, and welcoming. At all times they've kept me informed
Since being in the care home, my mum has eaten well, engaged in all activities on offer, become friends a number of residents, and has settled incredibly well. I couldn't have asked for a better experience.
The quality of life my mum now has is better than the solitary life she led in her own house with in-home care. Having 24/7 support on site, a range of activities to keep her engaged, and a social circle around her is exactly what she needed.
Thank you for your heartfelt review of Tudor House. We truly understand that finding a care home, especially when a loved one's mental capacity is declining, is incredibly challenging. It means so much that you've found our staff to be attentive, supportive, and welcoming during this difficult time. We're incredibly pleased to hear your mum has settled in so well, eating well, engaging in activities, and forming friendships. Creating an environment where residents can thrive and enjoy a better quality of life with a supportive social circle is exactly what we aim for. Knowing she's experiencing the benefits of 24/7 on-site support and a vibrant activity program is incredibly rewarding for our team. We're committed to keeping you fully informed about her well-being. Thank you again for your kind words and for entrusting us with your mum's care.
Thank you for your incredibly thoughtful review. We know how daunting it is to find the right care home, especially with your nursing background and high expectations. It means so much to know we've exceeded them. We're truly proud of our staff's attentiveness and welcoming nature. It's also wonderful that you find our home manager visible and approachable; clear communication is key. Your comments about timely call bell responses, room quality, and especially the absence of odours are incredibly gratifying. We strive for a comfortable, clean, and responsive environment, and your praise confirms our efforts are making a positive difference. Thank you again for your kind words. We're honored to have your loved one with us and to have earned your trust.
What a truly heartwarming review! We're absolutely delighted to hear how well your husband has settled in and that he's now a permanent resident with us.It means the world to us to know that what was initially an emotional time for you has transformed into such a positive experience. We pride ourselves on creating a welcoming and comfortable environment, and it's wonderful to hear that he's enjoying the food, entertainment, and the companionship of others. We'll be sure to pass on your kind words to our carers; they work incredibly hard to ensure every resident feels well-groomed, cared for, and treated with empathy."Happy husband, happy wife" is the best feedback we could ever receive, and we're so glad we could contribute to that happiness. Thank you for entrusting us with your husband's care.
Thank you so much for your wonderful feedback! We're absolutely delighted to hear such positive comments about the improvements at our care home since Mapleton Care Group took over.It's incredibly gratifying to know that your mum is more sociable and that we're consistently on top of her medical needs, ensuring she receives timely and appropriate care. Our team strives to be approachable and caring, and we're committed to keeping families fully informed, so your words truly resonate with us.We're also thrilled that the food choices have improved and that you've noticed a better overall atmosphere. Creating a supportive, comfortable, and engaging environment for all our residents, including those who are bed-bound, is our top priority.Thank you again for this fantastic review. It motivates us to continue providing the best possible care for your mum and all our residents.
Thank you for your feedback about Tudor House Care Home. We appreciate you taking the time to give feedback and let us know how we are doing.
Dining is an important and enjoyable part of daily life in our home and we take great pride in providing delicious and nourishing meals for all our residents. Our menus are created with feedback from residents and reflect their likes and dislikes. Residents have a food passport to capture any particular dietary requirements or wishes in relation to food or the serving of meals. There is always plenty of choice on our menus, however, if they feature something that is not to their liking, residents are able to request an alternative meal or order something from our Chef’s special menu that day.
Our Home Manager will be happy to discuss your concerns in more detail on your next visit to the home, however, if you would like to discuss this sooner, please do get in touch. Thank you again.
Everyone made a fuss of Dad and put him at ease. As it was end-of-life care, we were able to visit under strict COVID-19 controls and were looked after by kind, cheerful and supportive staff every time. Dad's bedsores eased, and he was noticeably more comfortable. When the end came, he was treated respectfully, and again, the staff rallied around to support us. I would not hesitate in recommending Tudor House to anyone else in similar circumstances.
Thank you, Jed, for your comments about your recent experience at Tudor House Care Home. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care.
Thank you, Shannon, for your feedback and for taking the time to share your experience at Tudor House Care Home. We are so sorry to hear about your Great Nan, but pleased you felt she received great care with us at Tudor House. If there is anything more we can do, please do not hesitate to reach out.
The Review Score of 9.6 (9.554) out of 10 for Tudor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
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