Tudor House Care Home has a Review Score of 9.5 (9.450) out of 10, based on 11 reviews in the last 2 years. Over all time Tudor House Care Home has 34 reviews.
Review from Paul (Son of Resident) published on 13 August 2025
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Reply from Ravi Patel, CEO at Tudor House Care Home
We're so incredibly touched by your kind words. It means the world to us to know that your mother received such fantastic care and that our staff went the extra mile for her and for your family during such a difficult time. Providing compassionate support, especially when it matters most, is at the heart of what we do.We truly appreciate you recommending us. Thank you for entrusting us with your mother's care.
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Review from Jayne M (Niece of Resident) published on 11 July 2025
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Reply from Ravi Patel, CEO at Tudor House Care Home
Thank you so much for taking the time to share such a heartwarming and detailed review of Tudor House. We are absolutely thrilled to hear about the positive impact our new management and team have had on your Aunty's life, and on your family's peace of mind.It truly means the world to us to know that your Aunty feels safe, respected, and truly at home here. Fostering a culture of dignity and ensuring our residents' views and choices are at the forefront of their care are core to our mission. We're especially pleased to hear about the significant improvements in her mental health, wellbeing, and overall happiness.Your kind words are a huge encouragement to our dedicated staff, who work tirelessly to provide exceptional care. We are committed to continuing to make Tudor House a place where every resident thrives.Thank you again for your wonderful recommendation!
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Review from Sam W (Daughter of Resident) published on 2 July 2025
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Reply from Ravi Patel, CEO at Tudor House Care Home
Thank you so much for taking the time to share your experience with Tudor Court. We understand that finding emergency respite care can be an incredibly daunting, frightening, and emotional experience, and we're truly touched to hear that our team was able to provide the support and reassurance you needed during such a difficult time. Your words, "Tudor Court feels like home not 'a care home'," mean the world to us. Our goal is always to create a warm, welcoming, and supportive environment where residents and their families feel comfortable and cared for, just like an extension of their own home. We're so pleased to know that our staff made you feel at ease and provided support that exceeded your expectations. We will be sure to share your kind words with our entire management team and staff, as it's feedback like this that motivates us all. We're here to continue supporting you and your loved one, and we're grateful for the trust you've placed in us.
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Review from Barry J (Son of Resident) published on 25 June 2025
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The staff at Tudor House have been attentive, supportive, and welcoming. At all times they've kept me informed
Since being in the care home, my mum has eaten well, engaged in all activities on offer, become friends a number of residents, and has settled incredibly well. I couldn't have asked for a better experience.
The quality of life my mum now has is better than the solitary life she led in her own house with in-home care. Having 24/7 support on site, a range of activities to keep her engaged, and a social circle around her is exactly what she needed.
Reply from Ravi Patel, CEO at Tudor House Care Home
Thank you for your heartfelt review of Tudor House. We truly understand that finding a care home, especially when a loved one's mental capacity is declining, is incredibly challenging. It means so much that you've found our staff to be attentive, supportive, and welcoming during this difficult time. We're incredibly pleased to hear your mum has settled in so well, eating well, engaging in activities, and forming friendships. Creating an environment where residents can thrive and enjoy a better quality of life with a supportive social circle is exactly what we aim for. Knowing she's experiencing the benefits of 24/7 on-site support and a vibrant activity program is incredibly rewarding for our team. We're committed to keeping you fully informed about her well-being. Thank you again for your kind words and for entrusting us with your mum's care.
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Review from G M (Daughter of Resident) published on 13 June 2025
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Reply from Ravi Patel, CEO at Tudor House Care Home
Thank you for your incredibly thoughtful review. We know how daunting it is to find the right care home, especially with your nursing background and high expectations. It means so much to know we've exceeded them. We're truly proud of our staff's attentiveness and welcoming nature. It's also wonderful that you find our home manager visible and approachable; clear communication is key. Your comments about timely call bell responses, room quality, and especially the absence of odours are incredibly gratifying. We strive for a comfortable, clean, and responsive environment, and your praise confirms our efforts are making a positive difference. Thank you again for your kind words. We're honored to have your loved one with us and to have earned your trust.
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Review from Dawn L (Wife of Resident) published on 28 May 2025
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Reply from Ravi Patel, CEO at Tudor House Care Home
What a truly heartwarming review! We're absolutely delighted to hear how well your husband has settled in and that he's now a permanent resident with us.It means the world to us to know that what was initially an emotional time for you has transformed into such a positive experience. We pride ourselves on creating a welcoming and comfortable environment, and it's wonderful to hear that he's enjoying the food, entertainment, and the companionship of others. We'll be sure to pass on your kind words to our carers; they work incredibly hard to ensure every resident feels well-groomed, cared for, and treated with empathy."Happy husband, happy wife" is the best feedback we could ever receive, and we're so glad we could contribute to that happiness. Thank you for entrusting us with your husband's care.
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Review from Stephen G (Son of Resident) published on 28 May 2025
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Reply from Ravi Patel, CEO at Tudor House Care Home
Thank you so much for your wonderful feedback! We're absolutely delighted to hear such positive comments about the improvements at our care home since Mapleton Care Group took over.It's incredibly gratifying to know that your mum is more sociable and that we're consistently on top of her medical needs, ensuring she receives timely and appropriate care. Our team strives to be approachable and caring, and we're committed to keeping families fully informed, so your words truly resonate with us.We're also thrilled that the food choices have improved and that you've noticed a better overall atmosphere. Creating a supportive, comfortable, and engaging environment for all our residents, including those who are bed-bound, is our top priority.Thank you again for this fantastic review. It motivates us to continue providing the best possible care for your mum and all our residents.
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Review from S T (Daughter of Resident) published on 30 April 2025
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Review from Teresa A (Daughter of Resident) published on 21 September 2023
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Review from Steve B (Son of Resident) published on 21 September 2023
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Review from Tracey T (Daughter of Resident) published on 24 August 2023
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Review from Jo D (Daughter of Resident) published on 10 August 2022
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Review from L B (Daughter of Resident) published on 30 June 2022
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Review from D Q (Brother of Resident) published on 23 June 2022
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Reply from Olivia Shields, Marketing Assistant at Tudor House Care Home
Thank you for your feedback about Tudor House Care Home. We appreciate you taking the time to give feedback and let us know how we are doing.
Dining is an important and enjoyable part of daily life in our home and we take great pride in providing delicious and nourishing meals for all our residents. Our menus are created with feedback from residents and reflect their likes and dislikes. Residents have a food passport to capture any particular dietary requirements or wishes in relation to food or the serving of meals. There is always plenty of choice on our menus, however, if they feature something that is not to their liking, residents are able to request an alternative meal or order something from our Chef’s special menu that day.
Our Home Manager will be happy to discuss your concerns in more detail on your next visit to the home, however, if you would like to discuss this sooner, please do get in touch. Thank you again.
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Review from David M (Aunt of Resident) published on 4 May 2022
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Review from Sarah F (Daughter of Resident) published on 2 September 2021
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Review from Allison S (Daughter of Resident) published on 21 April 2021
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Everyone made a fuss of Dad and put him at ease. As it was end-of-life care, we were able to visit under strict COVID-19 controls and were looked after by kind, cheerful and supportive staff every time. Dad's bedsores eased, and he was noticeably more comfortable. When the end came, he was treated respectfully, and again, the staff rallied around to support us. I would not hesitate in recommending Tudor House to anyone else in similar circumstances.
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Review from Jed C (Son of Resident) published on 28 January 2021
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Reply from Olivia Shields, Marketing Assistant at Tudor House Care Home
Thank you, Jed, for your comments about your recent experience at Tudor House Care Home. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care.
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Review from Shannon R (Granddaughter of Resident) published on 3 December 2020
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Reply from Olivia Shields, Marketing Assistant at Tudor House Care Home
Thank you, Shannon, for your feedback and for taking the time to share your experience at Tudor House Care Home. We are so sorry to hear about your Great Nan, but pleased you felt she received great care with us at Tudor House. If there is anything more we can do, please do not hesitate to reach out.
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Review from Ann H (Daughter-in-law of Resident) published on 22 October 2020
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Reply from Kristen Fitzgerald, Marketing Assistant at Tudor House Care Home
Thank you, Ann, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Tudor House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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The Review Score of 9.5 (9.450) out of 10 for Tudor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.488 for Tudor House Care Home is calculated as follows: ( (83 Excellents x 5) + (28 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 125 Ratings = 4.488
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.962 Points relating to the number of positive Reviews for Tudor House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 10 Positive Reviews ÷ 10.4 = 0.962
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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