Tudor House Care Home

Littleworth Road, Hednesford, Cannock WS12 1HY
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9.5 34 Reviews
  • Tudor House Care Home, Cannock
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 52 Service Users

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Wheelchair Access
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Natalie Newell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Room Information

  • Single Rooms (52)
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Tudor House Care Home Reviews (34)

Total of 34, showing 21-34
9.5

Tudor House Care Home has a Review Score of 9.5 (9.450) out of 10, based on 11 reviews in the last 2 years. Over all time Tudor House Care Home has 34 reviews.

Overall Experience

  • 15
  • 14
  • 4
  • 1
  • 0

Date Published

34
8
8
11
23

Review from D B (Daughter of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found this home caring and helpful. Always keeping me in touch with my Mother. Her needs are met even when they seem a little strange. The staff do their best to keep her calm and comfortable, some going out of their way to help.

Reply from Olivia Shields, Marketing Assistant at Tudor House Care Home

Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.

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Review from Anthea J (Daughter-in-law of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When we first visited the home we had a good feeling about it. There was a good atmosphere. Everyone was friendly but not ‘over-so’!
We are pleased that my mother-in-law quickly settled in as she did not want to go into a home.
The care seems very good and everybody is helpful. We like the idea of
the FaceBook page. I would like to see tablets or laptops available for supervised use by the residents. Our children and grandchildren live a long way away (as do we) and this way she could see them which she loved when we had ours with her.

Reply from Olivia Shields, Marketing Assistant at Tudor House Care Home

Thank you, Anthea, for letting us know how we are doing at Tudor House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care.

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Review from Michael S (Nephew of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting my aunt resident in Tudor House, I am always impressed by the caring attitude of the staff, towards her. Nothing seems too much trouble, whether it be making sure that she eats and drinks regularly, to having a laugh at some little happening.

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Review from J P (Niece of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been a resident of Tudor House for many years. We have had a few minor issues throughout this time but these have always been resolved, and I find the current management and staff very helpful. I have been very impressed with the commitment of the senior carer and the team to ensure the
safety and well-being of their residents during the current Coronavirus pandemic, and also the thought was given to relatives by setting up the social media group page, telephone calls etc to aid communication at this time. A big thank you and well done to all of you.

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Review from Roger A (Nephew of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was looking for a care home to provide help and support for my uncle when he was due to be discharged from hospital. The NHS were offering a very basic care package in his own home which I felt, given his age and frailty, placed him in a very dangerous situation. After contacting a few care homes
near his home the response I got from the Tudor House manager was fantastic. She shared my concern, she went the extra mile in dealing with a very uncooperative discharge team at the hospital. She and the staff made him very welcome and gave him the best possible care whilst he was with them.

Reply from Amanda Speck, BDM at Tudor House Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Tudor House Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Toni M (Daughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Dad has been with you just over a month and we did not get off to a very good start. We were misled in a way as to how the care package would be run. We feel as a family that we have been ignored when we ask for certain procedures to be carried out. We have also had to make comments on a couple of staff
members attitude, in and around Dad and other residents.

Reply from Ronnie Cavanagh, Marketing at Tudor House Care Home

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your comments and I would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting. Thank you once again.

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Review from S W (Niece of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My auntie has settled in well and is being looked after very well. The staff are friendly and helpful.

Reply from Ronnie Cavanagh, Marketing at Tudor House Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Tudor House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from M F (Niece of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very friendly staff.
My auntie has settled in really well and seems happy and well looked after.

Reply from Ronnie Cavanagh, Marketing at Tudor House Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Tudor House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Robert L (Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff very respectful and kind.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Tudor House Care Home

Thank you, Robert, for sharing your experience of Tudor House Care Home. We are happy to hear it has been so positive and that you have found our team supportive. Please let us know if there is anything more we can do. Have a a wonderful day.

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Review from Louise H (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with how my dad has settled in.
He seems well looked after and looks well.
He says he likes the staff and has put weight on since he has been here.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Tudor House Care Home

Thank you, Louise, for your comments following your recent experience at Tudor House Care Home. We appreciate you taking the time to let us know how we are doing and we are happy to hear that your experience has been so positive. We look forward to seeing you again soon. Have a wonderful day.

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Review from C B (Son of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent pre-admission with a good but sympathetic review and assessment of Dads condition. Excellent on admission with all documents up to date and care plan clearly explained.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Tudor House Care Home

Thank you for sharing your recent experience of Tudor House Care Home. We really appreciate you taking the time and letting us know how we are doing. We strive for 100% satisfaction, and it is great to see you had such a positive experience. Have a great day.

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Review from J Z (Daughter of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Residents are very happy in Tudor House. My relative is kept very clean and well fed.


I feel the staff are very kind and extremely caring. The safety of residents is very important in Tudor House and I feel my relative is very settled.


The management has recently changed and this has made a big

difference to Tudor House, we can all see that she is doing an excellent job.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Tudor House Care Home

Thank you for your comments about your recent experience at Tudor House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Jayne E (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All aspects kind and considerate at all times they provide excellent standards to all residents.


Doors are always open to discuss things and if there are any problems, they are dealt with as soon as possible.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Tudor House Care Home

Thank you, Jayne, for your comments about your recent experience at Tudor House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Doreen R (Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been very happy here for 2 years. I've said it before that this is my home. I hope that answers your questions. Thank you.

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Current Review Score: 9.5 (9.450)

Overview of Review Score

The Review Score of 9.5 (9.450) out of 10 for Tudor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.488 for Tudor House Care Home is calculated as follows: ( (83 Excellents x 5) + (28 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 125 Ratings = 4.488

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.962 Points relating to the number of positive Reviews for Tudor House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 10 Positive Reviews ÷ 10.4 = 0.962

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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