Treetops Court Care Home

Communication with families is excellent, and my husband hasn't looked so well in a long time. It brings such peace of mind knowing that he is safe, happy, and so well looked after. I highly recommend Treetops Court Care Home to anyone looking for a compassionate and high-quality care environment for their loved ones.

From my very first enquiry to my Father moving in, everyone was so lovely. They helped us with everything. Dad is really happy and content, and we have never seen him eat so much so the food is good! He had lost all confidence prior to moving to Tree Tops, but the change in him now is wonderful.

My mother has recently passed away at Treetops after being in their care for ha significant period of time with Alzheimer's. I have nothing but praise for the team who have cared for her with dignity and Compassion. Acorn Unit has been mum's home and for her to be cared for here when she reached the end of her life was appropriate. The staff seamlessly were able to transfer their skills from caring with someone with cognitive and challenging behaviour to end of life care which was amazing. The staff ensured Acorn Unit was a place where kindness constant and they showed patience and genuine compassion. They are a group of people I will never forget. Not only did they care for mum they cared for me too.

I attended a DOL's review for my at Treetops. I know my sister's condition can be 'challenging' to say the least and her general health and wellbeing seems to be slowly deteriorating. As we talked, I noticed that my sisters bed clothes were filthy and stained. I pointed it out to the DOL's assessor and a carer who came in, their response was immediate and bedclothes were changed for clean ones. The DOL's assessor had been talking to the nurse about Janice's 'challenging and erratic behaviour' so pointed out that Janice may have removed her Stoma bag (as she sometimes does) the nurse had told her they'd been in, changed her bag and seen to her needs prior to us arriving. Maybe that's what had happened maybe that's where the dirt and stains had come from. My question would be... why wasn't the bedding changed at the same time? I'm not there often enough, but when I am there is always something that has gone unnoticed and just left.

I was hoping for 'good enough for most of the time' from Tree Tops but my expectations have been exceeded. Thank you everyone!

I would sooner be at home but understood this was not possible. Most staff, especially the day shift have been kind, caring, friendly and treat me with dignity. I enjoy having a laugh with the assistants. I appreciate their efficiency and see how hard the assistants work.

There is knitting, reading, dancing, exercises, the list is endless and is also published each week online for family to see. Well done

My experience in this Care Home is great, very good carers excellant food, very clean and my health is looked after well. Dis etc.

Lovely helpful staff. Nothing is too much trouble.

The staff are always very polite and helpful. I know that my mum is in the best place. The staff are always friendly and caring, looking after my mum and looking after us too.

Staff very friendly and knowledgeable. Dad is settling in well and adjusting to living in a care home, which is bright, clean and nicely decorated. There are plenty of outside spaces to enjoy fresh air in lovely wooded surroundings. Food always smells good and is served in a very tasteful dining room. Professional staff always have a smile for us all.

My husband has settled in well at Treetops Court Care Home, where he is having the best care, he is shown warmth and kindness from all the staff. The home has a warm and friendly environment. The choice of menu is varied at all meal times. It's very clean and comfortable, his room is lovely. Thank you to everyone for looking after him and making me welcome.

My husband and I have been visiting Treetops weekly to see my brother. We have always found the staff to be caring and helpful and excellent attention to the residents, been when very short-staffed. My brother has been a resident for over 12 months and seems to be very comfortable.

My Grandma was a resident at Treetops between 2019-2024 during this time she received residential, Elderly Mentally Infirm and end-of-life care. Throughout this time she experienced excellent high-quality care, provided by staff that worked as a team, and consistently go above and beyond. My Grandma developed skin cancer on her right temple and this developed into a large wound, the staff did an exceptional job of dressing and preventing infection, even when my Grandma's behaviour could be very challenging. My Grandma was a proud independent woman and to watch her dementia take her over was extremely difficult, as a family we have found comfort in knowing she was given the best possible care by staff who genuinely cared. As a family, we felt the staff at Treetops not only cared for my Grandma but for us as a family. Grandma will leave a huge hole in all our lives, but we will be forever grateful to TreeTops for the dignity and compassion provided.

My mum has been here for quite a few years as her dementia has progressed and I can’t fault Treetops Court Care Home, lovely home-cooked food, plenty of activities and the staff feel like extended family, they care for my mum and me with such compassion. Now that she has palliative care this is even more apparent.

Having a relative in care is never easy, but we are so lucky to have Mum at Treetops. Everyone is treated like the individual that they are and the atmosphere is one of fun, love and genuine caring. We couldn't have chosen a better place and as a bonus, they even let us bring the horse to see Mum!

We both thought that Treetops showed a relaxed, friendly attitude to both clients and visitors.

We find that Nanna's room is always clean and tidy, it's very spacious and is decorated to a high standard. All staff are very lovely and cater to Nanna's every need. We are very happy with the service provided.

Treetops and all the staff give excellent care to my grandad. He has been a resident since August 2023 ad all his needs are met both day and night. All the staff have gone the extra mile to help him settle into his new home. They have really got to know him well. We have no concerns at all about his care, he is happy and we have all become part of the Treetops family.

Very happy with the care and attention shown to my husband. He knows all his carers and he talks to all of them. I am pleased with his bedroom and I think he is too. The cleanliness is second to none. The food is excellent and my husband doesn't leave anything at all. We chose the right care home, which is like their home, due to this being a family-run home.