
They are looking after my husband with care and kindness and he always looks clean and tidy.Gillian S(Wife of Resident/Service User)

Home has a friendly atmosphere and is clean and welcomingDavid C(Son of Resident/Service User)

A well-run home with wonderful, caring staff in lovely surroundings.J S(Daughter of Resident/Service User)

They are looking after my husband with care and kindness and he always looks clean and tidy.Gillian S(Wife of Resident/Service User)

Home has a friendly atmosphere and is clean and welcomingDavid C(Son of Resident/Service User)

A well-run home with wonderful, caring staff in lovely surroundings.J S(Daughter of Resident/Service User)

Welcome to Treetops Court Care Home which is set in amongst pine woods and large landscaped gardens but conveniently located in the market town of Leek. The home provides high quality nursing and residential care for older people and care for those who are feeling the impact of dementia on their lives.
Resident care plans reflect all that an individual would want and need for their care to be delivered in...
Care Provided by Treetops Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
Contact Treetops Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Harbour Healthcare Ltd
- Private Owned
Person in charge
- Heidi Bettinson (Interim Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (70)
Visiting
- Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged. There are no restrictions or booking requirements to visit Treetops Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.
Parking
- Treetops Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.
Treetops Court Care Home Reviews (86)
Treetops Court Care Home has a Review Score of 8.6 (8.621) out of 10, based on 7 reviews in the last 2 years.
Over all time Treetops Court Care Home has 86 reviews.
My mother has recently passed away at Treetops after being in their care for ha significant period of time with Alzheimer's. I have nothing but praise for the team who have cared for her with dignity and Compassion. Acorn Unit has been mum's home and for her to be cared for here when she reached the end of her life was appropriate. The staff seamlessly were able to transfer their skills from caring with someone with cognitive and challenging behaviour to end of life care which was amazing. The staff ensured Acorn Unit was a place where kindness constant and they showed patience and genuine compassion. They are a group of people I will never forget. Not only did they care for mum they cared for me too.
Thank you for sharing your experience. We are grateful for your kind words about our team's compassionate care and support during such a difficult time. Please accept our sincere condolences. Your feedback will be shared with the team as we strive to provide trustworthy and quality service.
I attended a DOL's review for my at Treetops. I know my sister's condition can be 'challenging' to say the least and her general health and wellbeing seems to be slowly deteriorating. As we talked, I noticed that my sisters bed clothes were filthy and stained. I pointed it out to the DOL's assessor and a carer who came in, their response was immediate and bedclothes were changed for clean ones. The DOL's assessor had been talking to the nurse about Janice's 'challenging and erratic behaviour' so pointed out that Janice may have removed her Stoma bag (as she sometimes does) the nurse had told her they'd been in, changed her bag and seen to her needs prior to us arriving. Maybe that's what had happened maybe that's where the dirt and stains had come from. My question would be... why wasn't the bedding changed at the same time? I'm not there often enough, but when I am there is always something that has gone unnoticed and just left.
Thank you for sharing your experience. We apologise for the oversight regarding the bedding and appreciate your feedback on the quality of our service. We are committed to providing reliable support and will address these concerns with our team to ensure a more person centered approach in the...
The care assistants, activities, office, domestic, catering and nursing staff are all amazing people... kind, friendly, helpful, smiley and hard working, who often go the extra mile to make life more pleasant for our family. Mum has built good relationships with lots of the staff.
We have been so impressed with the levels of care & compassion displayed, right from my initial phone call to reception, where I was told " Come and see us anytime, just ring the bell". I found this 'open door' approach extremely refreshing after contact with various other settings.
Our involvement with management has been ltd, I see this as a positive as it means there have been no issues.
I was hoping for 'good enough for most of the time' from Tree Tops but my expectations have been exceeded. Thank you everyone!
Thank you for sharing your experience. We are delighted to hear that our amazing staff provided you with such kind and reliable service. Your feedback will be shared with the team as we strive to maintain our commitment to quality and support.
I would sooner be at home but understood this was not possible. Most staff, especially the day shift have been kind, caring, friendly and treat me with dignity. I enjoy having a laugh with the assistants. I appreciate their efficiency and see how hard the assistants work.
Thank you for sharing your experience. We appreciate your kind words about our staff and their dedication to providing quality service with kindness and dignity. Your feedback is valuable to the team.
The staff are highly skilled professionals, clearly work well together as a team and all the while they manage to do everything with kindness and good humour.
The atmosphere is wonderful, staff and residents alike are smiling and having fun and they are not treated like children!
They tell me in good time if my uncle's personal budget needs a top up and even rang once when he had a blister on his foot!
The daily social media posts are great, as my aunt at home is not online, it means she can be shown photos of her husband and the activities he is enjoying.
Talking of activities: I was blown away to see the volume, variety and quality of what is on offer: snakes and spiders, alpacas, dogs, children, babies, singers, are all regular visitors and Treetops also organises trips out for the residents.
There is knitting, reading, dancing, exercises, the list is endless and is also published each week online for family to see. Well done
Thank you for sharing your wonderful experience. We are delighted to hear about the excellent care and quality of service provided by our team. Your feedback is invaluable and will be shared with everyone to continue fostering a strong person centered environment.
My experience in this Care Home is great, very good carers excellant food, very clean and my health is looked after well. Dis etc.
Thank you for your positive feedback about Treetops Court Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how much you are enjoying your stay. If there is anything more we can do, please do not hesitate to reach out.
Lovely helpful staff. Nothing is too much trouble.
We are so pleased that your Mum is settling into life at Treetops Court Care Home! The team at Treetops are amazing and they are always there for you if you need them! Thank you for your review! Kind regards.
The staff are always very polite and helpful. I know that my mum is in the best place. The staff are always friendly and caring, looking after my mum and looking after us too.
Thanks so much for taking the time to write a review. It's great to read that you believe your mum is in the best place. Thanks also for your 5 star rating. With best wishes.
Staff very friendly and knowledgeable. Dad is settling in well and adjusting to living in a care home, which is bright, clean and nicely decorated. There are plenty of outside spaces to enjoy fresh air in lovely wooded surroundings. Food always smells good and is served in a very tasteful dining room. Professional staff always have a smile for us all.
What a wonderful review. Thank you so much for taking the time to share your thoughts. New care seekers will have a better insight thanks to your thoughtful comments, with best wishes.
My husband has settled in well at Treetops Court Care Home, where he is having the best care, he is shown warmth and kindness from all the staff. The home has a warm and friendly environment. The choice of menu is varied at all meal times. It's very clean and comfortable, his room is lovely. Thank you to everyone for looking after him and making me welcome.
Thank you so much for taking the time to write your review. It's wonderful to read about how well your husband is looked after and also good to hear how welcome you are made to feel. With best wishes, Managing Director.
My husband and I have been visiting Treetops weekly to see my brother. We have always found the staff to be caring and helpful and excellent attention to the residents, been when very short-staffed. My brother has been a resident for over 12 months and seems to be very comfortable.
Thank you so much for leaving a review. I have asked the Home Manager to contact you regarding the ratings and comments you've left. It's good to read that you feel the team are caring and helpful etc. and that your brother is very comfortable. With best wishes
My Grandma was a resident at Treetops between 2019-2024 during this time she received residential, Elderly Mentally Infirm and end-of-life care. Throughout this time she experienced excellent high-quality care, provided by staff that worked as a team, and consistently go above and beyond. My Grandma developed skin cancer on her right temple and this developed into a large wound, the staff did an exceptional job of dressing and preventing infection, even when my Grandma's behaviour could be very challenging. My Grandma was a proud independent woman and to watch her dementia take her over was extremely difficult, as a family we have found comfort in knowing she was given the best possible care by staff who genuinely cared. As a family, we felt the staff at Treetops not only cared for my Grandma but for us as a family. Grandma will leave a huge hole in all our lives, but we will be forever grateful to TreeTops for the dignity and compassion provided.
I am truly sorry to read that you've lost your Grandma. It is very kind of you to make the time to share both your Grandma's and your families' experience of Treetop Court. Your review and rating will certainly help other care seekers to feel confident when choosing Treetops as the perfect place for their resident to move to. With best wishes
My mum has been here for quite a few years as her dementia has progressed and I can’t fault Treetops Court Care Home, lovely home-cooked food, plenty of activities and the staff feel like extended family, they care for my mum and me with such compassion. Now that she has palliative care this is even more apparent.
It's good to read that the team's care and compassion includes both yourself and your mum.
With best wishes
Having a relative in care is never easy, but we are so lucky to have Mum at Treetops. Everyone is treated like the individual that they are and the atmosphere is one of fun, love and genuine caring. We couldn't have chosen a better place and as a bonus, they even let us bring the horse to see Mum!
I hope I'm there the next time your horse visits!
With best wishes.
My younger daughter and I were shown his room and the staff who would be looking after him. We put a suitcase of clothes into a wardrobe and a chest of drawers. We noticed his en suite toilet facilities, his view of the garden and his downstairs room which would make it easier for him to travel around, with help, and his Zimmer frame. We left him with books and papers, his watch and a radio. We intend to bring in a TV which we understood could be easily set up by the maintenance team.
We both thought that Treetops showed a relaxed, friendly attitude to both clients and visitors.
What a wonderful review. Thank you for sharing your experience of your husband's first day. I think this is something care seekers worry about and I'm sure your review has gone some way to reassuring them that the team know exactly how to support both residents but also their wider families, to ensure the experience is as stress-free as possible. With best wishes
We find that Nanna's room is always clean and tidy, it's very spacious and is decorated to a high standard. All staff are very lovely and cater to Nanna's every need. We are very happy with the service provided.
With best wishes.
Treetops and all the staff give excellent care to my grandad. He has been a resident since August 2023 ad all his needs are met both day and night. All the staff have gone the extra mile to help him settle into his new home. They have really got to know him well. We have no concerns at all about his care, he is happy and we have all become part of the Treetops family.
With best wishes.
Very happy with the care and attention shown to my husband. He knows all his carers and he talks to all of them. I am pleased with his bedroom and I think he is too. The cleanliness is second to none. The food is excellent and my husband doesn't leave anything at all. We chose the right care home, which is like their home, due to this being a family-run home.
It's great for people looking for a care home for a loved one, to be able to read your review and know that Treetops Court is a home from home.
With best wishes.
I was really disappointed with the laundry being lost and very much taken to the wrong people. The staff have taken this into hand and there is a vast improvement. I realise it is very hard when residents can wander, including my own husband. The care and attention given to residents is without fault. Thank you to all involved with the running of the home.
There are many challenges within a care home environment and laundry can often be difficult. I'm glad to read that there has been a vast improvement and that you believe the care and attention given to residents is without fault.
Best wishes,
Honor
Since moving into Treetops Court Care Home, my mum has settled really well. The staff are lovely and nothing is too much trouble. It is good to know that she is in really good hands. I would highly recommend this care home.
With best wishes,
Managing Director.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 April 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Treetops Court Care Home.
There are no upcoming events for Treetops Court Care Home.
Awards / Recognitions (5)
- 30 Jun 2021Recipient: Harbour Healthcare Ltd
- 28 Feb 2020Recipient: Harbour Healthcare Ltd
- 28 Feb 2019Recipient: Harbour Healthcare Ltd
Accreditations
There are no accreditations posted yet for Treetops Court Care Home.
Meet the Team (5)

Hi, my name is Sarah O'Rourke, and I am the home manager of Treetops Court. I have worked in Health and Social Care for 26 years, and I have worked my way up from a care assistant to now being the home manager here at Treetops. I am passionate about providing excellent person-centred care and enriching our residents' lives. I feel privileged to come to work every day and work with the great team that has been created here, and to be a part of the residents' lives. I have 3 grown-up children whom I am immensely proud of.

Hi, my name is Caroline, and I am the Deputy Manager here at Treetops Court Care Home

Hi, my name is Heather, and I am the Administrator here at Treetops Court Care Home

Hi, my name is Holly, and I am the Administrative Assistant here at Treetops Court Care Home

Hello, my name is Sheila.
I am the Receptionist at Treetops Court Care Home. I have worked at Treetops Court Care Home since 2012. I am currently in the role of the receptionist but have previously worked as a Domestic, Activities Co-ordinator and have even helped out in the kitchen!
My role is very busy but also rewarding; I get to meet visitors and relatives and enjoy the interactions daily. I am also the first port of call for staff and am always happy to help as and when needed. We have a great team here at Tree Tops and I enjoy playing my part!
Frequently Asked Questions about Treetops Court Care Home
What types of Care is Treetops Court Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Treetops Court Care Home have?
There are 70 Single Rooms.
What are the Facilities & Services at Treetops Court Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Treetops Court Care Home to the centre of Leek?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Treetops Court Care Home to verify any information. View our terms and conditions. Treetops Court Care Home has an Enhanced Service -more info.