Treetops Court Care Home

I cannot speak highly enough of the care our Aunt has received during this dreadful illness. Her behaviour and requirements have become extremely challenging, but I can't think of anywhere better than Treetops Court Care Home for my Aunt to stay. The staff and the home itself have been excellent at all times.

The care staff at Treetops Court Care Home are very caring and thoughtful to my aunt and to my husband and I. Nothing is too much trouble and they make time to answer any questions we have.

We were wary at first but I cannot praise the staff enough. Whatever we asked for they accommodated my mum. They are considerate and passionate people, not only did they go above and beyond for mum, they did the same for family members. The home was a very friendly place, the residents were all very friendly.

Following the sudden deterioration of my mother's health, I recently made my second trip from Australia within 6 weeks.

On my return, I was able to visit her in the newly named Tree Tops Court Care Home. For the following 2 weeks, my partner and I visited twice each day.

My first impression was reinforced during all of our subsequent visits

I met with the management to put some necessary details in place, especially important as I am an only son living in Australia, equally that was a very pleasant experience when nothing was too much trouble .

On one of my last visits an official review was being held, with mother being one of the patients interviewed. I commented to the lady doing the survey that, quote, " When I get on the aircraft to go home I will have no concerns whatsoever about the care my mother is receiving here"

I found the care home clean, bright and newly decorated. The tables were properly set for meals as my husband deteriorated he was moved to the ETI unit - well cared for. The staff were very caring, he was incontinent and was changed regularly and always had clean clothes on.

There were problems losing glasses, teeth and hearing aid.

The new management are clearly doing a very good job and I would recommend Pine Meadows on the basis of our experience of palliative care.

After collapsing in November 2014, I spent a torrid time in hospital and then went to the care home for three months where I was looked after with care, compassion and utmost dignity. The girls and boys were the people who got me better and I visit them regularly and I'm treated as one of the family.

This home is currently at a great standard, 6 months ago I would not have recommended this home at all to friends or family. Since new management has been put into place I feel it is a great place for my father to live and I am very happy with the care he receives. There used to always be a lack of staff but since the staffing situation has been addressed, there is always plenty of staff to deal with anything that needs sorting. My father has come on leaps and bounds in the past couple of months, he lost lots of weight due to not eating and was unable to walk, since the new management has been put into place, he is now walking again with a frame and eating well. The food has improved as well, which is probably why, combined with walking again, that he is back to his usual eating patterns. I am so happy and relieved that things have drastically improved since last summer.