Treetops Court Care Home

Park Road, Leek ST13 8XP
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9.2 85 Reviews
  • Treetops Court Care Home, Leek
Welcome to Treetops Court Care Home which is set in amongst pine woods and large landscaped gardens but conveniently located in the market town of Leek. The home provides high quality nursing and residential care for older people and care for those who are feeling the impact of dementia on their lives.

Resident care plans reflect all that an individual would want and need for their care to be delivered in the way they choose, with independence and dignity as prime considerations.

All care teams are dedicated to delivering the best of care to all residents and work closely with GPs and other clinical professionals from the local area to ensure that residents are well cared for. The team go above and beyond to ensure every resident is treated as an individual, which makes both living and working there a very special experience. Treetops Court Care Home offers the very best of care and environment for residential living.

Treetops Court Care Home believe that meals are a hugely important part of everyone’s day and the Chef and kitchen team work hard to ensure everyone’s individual tastes and needs are accommodated. Residents are involved in planning the menu, with all food being nutritionally balanced and dietary requirements accommodated.

Remaining active is a huge part of any individual’s well-being and at Treetops Court Care Home there are daily activities to suit everyone’s interests. Residents have the opportunity to attend group and hobby activity sessions, enjoy visits from outside entertainers as well as quieter, individual interests. There is also the opportunity to go out and about in the minibus to places of interest, the choice is yours! Along with a programme of activities for residents, a hairdresser visits the home salon weekly.
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Care Provided by Treetops Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1200
  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1349
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Nursing Care: from £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1350

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Treetops Court Care Home to find out the exact price for your requirements.

Contact Treetops Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Treetops Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sarah O'Rourke (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)

Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Treetops Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Treetops Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.

Treetops Court Care Home Reviews (85)

9.2

Treetops Court Care Home has a Review Score of 9.2 (9.213) out of 10, based on 12 reviews in the last 2 years.
Over all time Treetops Court Care Home has 85 reviews.

Overall Experience
  • 53
  • 31
  • 1
  • 0
  • 0
Date Published
  • 85
  • 4
  • 6
  • 12
  • 73
Reviewer Connection to Treetops Court Care Home
  • 23
  • 15
  • 10
  • 7
  • 6
  • 5
  • 5
  • 4
  • 3
  • 3
  • 3
  • 1
Total of 85, showing 81-85
Review from Allan C (Son of Resident) published on 26 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following the sudden deterioration of my mother's health, I recently made my second trip from Australia within 6 weeks.


On my return, I was able to visit her in the newly named Tree Tops Court Care Home. For the following 2 weeks, my partner and I visited twice each day.


From the very first

visit, straight from Manchester Airport , I was impressed with the staff , all of whom were friendly , helpful and caring.
My first impression was reinforced during all of our subsequent visits


I met with the management to put some necessary details in place, especially important as I am an only son living in Australia, equally that was a very pleasant experience when nothing was too much trouble .


On one of my last visits an official review was being held, with mother being one of the patients interviewed. I commented to the lady doing the survey that, quote, " When I get on the aircraft to go home I will have no concerns whatsoever about the care my mother is receiving here"

Reply from Alison Foreman, Business Development Manager at Treetops Court Care HomeThank you very much for taking the time and trouble to write a review of the care and services at Treetops Court Care Home. Your feedback will be both valuable and reassuring to those who are searching for a care placement. Kind regards
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Review from Shirley M (Wife of Resident) published on 19 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the care home clean, bright and newly decorated. The tables were properly set for meals as my husband deteriorated he was moved to the ETI unit - well cared for. The staff were very caring, he was incontinent and was changed regularly and always had clean clothes on.


The attitude to poorly

difficult patients was excellent. They did not know I was listening from my husband's room!
There were problems losing glasses, teeth and hearing aid.
Reply from Joanne Bowerbank, Home Manager at Treetops Court Care HomeI would like to thank you for this review.
We know how difficult it can be for families who have relatives that require EMI nursing care due to the challenges that become apparent. We strive to make a difference to each individuals life during their time with us.
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Review from Annabel M (Daughter of Resident) published on 5 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pine Meadows are undergoing a transition and are under new management. From our first unannounced arrival we were welcomed by helpful staff. We were impressed with the dedication of all of the staff, worked very hard with a great deal of compassion.
The new management are clearly doing a very good
job and I would recommend Pine Meadows on the basis of our experience of palliative care.
Reply from Joanne Bowerbank, Home Manager at Treetops Court Care HomeIt was a pleasure to nurse your mum she was a lovely woman. Thank you for the review.
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Review from Michael E (Resident) published on 24 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After collapsing in November 2014, I spent a torrid time in hospital and then went to the care home for three months where I was looked after with care, compassion and utmost dignity. The girls and boys were the people who got me better and I visit them regularly and I'm treated as one of the family.
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Review from Emma B (Daughter of Resident) published on 20 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is currently at a great standard, 6 months ago I would not have recommended this home at all to friends or family. Since new management has been put into place I feel it is a great place for my father to live and I am very happy with the care he receives. There used to always be a lack of
staff but since the staffing situation has been addressed, there is always plenty of staff to deal with anything that needs sorting. My father has come on leaps and bounds in the past couple of months, he lost lots of weight due to not eating and was unable to walk, since the new management has been put into place, he is now walking again with a frame and eating well. The food has improved as well, which is probably why, combined with walking again, that he is back to his usual eating patterns. I am so happy and relieved that things have drastically improved since last summer.
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Current Review Score: 9.2 (9.213)

Overview of Review Score

The Review Score of 9.2 (9.213) out of 10 for Treetops Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.652 for Treetops Court Care Home is calculated as follows: ( (105 Excellents x 5) + (25 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 141 Ratings = 4.652
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.561 Points relating to the number of positive Reviews for Treetops Court Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 11 Positive Reviews ÷ 14 = 0.786
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Oct 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (5)

Sarah

Sarah O'Rourke

Job Title: Home Manager Joined: 2025

Hi, my name is Sarah, and I am the Home Manager here at Treetops Court Care Home.

No image found

Caroline Jones

Job Title: Deputy Manager

Hi, my name is Caroline, and I am the Deputy Manager here at Treetops Court Care Home

No image found

Heather Hall

Job Title: Administrator

Hi, my name is Heather, and I am the Administrator here at Treetops Court Care Home

No image found

Holly Browne

Job Title: Administrative Assistant

Hi, my name is Holly, and I am the Administrative Assistant here at Treetops Court Care Home

Sheila

Sheila Dale

Job Title: Receptionist Joined: 2012

Hello, my name is Sheila.


I am the Receptionist at Treetops Court Care Home. I have worked at Treetops Court Care Home since 2012. I am currently in the role of the receptionist but have previously worked as a Domestic, Activities Co-ordinator and have even helped out in the kitchen!


My role is very busy but also rewarding; I get to meet visitors and relatives and enjoy the interactions daily. I am also the first port of call for staff and am always happy to help as and when needed. We have a great team here at Tree Tops and I enjoy playing my part!

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