
They are looking after my husband with care and kindness and he always looks clean and tidy.Gillian S(Wife of Resident/Service User)

Home has a friendly atmosphere and is clean and welcomingDavid C(Son of Resident/Service User)

A well-run home with wonderful, caring staff in lovely surroundings.J S(Daughter of Resident/Service User)

They are looking after my husband with care and kindness and he always looks clean and tidy.Gillian S(Wife of Resident/Service User)

Home has a friendly atmosphere and is clean and welcomingDavid C(Son of Resident/Service User)

A well-run home with wonderful, caring staff in lovely surroundings.J S(Daughter of Resident/Service User)

Welcome to Treetops Court Care Home which is set in amongst pine woods and large landscaped gardens but conveniently located in the market town of Leek. The home provides high quality nursing and residential care for older people and care for those who are feeling the impact of dementia on their lives.
Resident care plans reflect all that an individual would want and need for their care to be delivered in...
Care Provided by Treetops Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
Contact Treetops Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Harbour Healthcare Ltd
- Private Owned
Person in charge
- Heidi Bettinson (Interim Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (70)
Visiting
- Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged. There are no restrictions or booking requirements to visit Treetops Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.
Parking
- Treetops Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.
Treetops Court Care Home Reviews (86)
Treetops Court Care Home has a Review Score of 8.6 (8.621) out of 10, based on 7 reviews in the last 2 years.
Over all time Treetops Court Care Home has 86 reviews.
All staff throughout are cheerful and helpful which goes a long way to providing a smooth transition to care. From my own experience, I find any queries have been dealt with swiftly and efficiently.
Thank you for your review. It will do much to reassure others who are searching for a home for a loved one. Kind regards.
Warm and friendly welcome. Always staff close to hand. Residents encouraged with activities.
Thank you for taking the trouble to review our home. Your kind comments are much appreciated. Kind regards
Also, Mum, herself is very grateful for the care and attention she receives.
Many thanks for taking the trouble to review Treetops Court. Your feedback is much appreciated. Kind regards
The staff are friendly and will engage with residents and their families.
Staff seem well informed about residents and their routines.
Excellent first impression which has continued on.
Feeling very reassured now dad is resident here.
Thank you very much for taking the time to review Tree Tops Court. I am so pleased that your first impressions are so positive. Kind regards
Thank you to all of the staff for looking after my family you are all amazing. In difficult times you supported us all.
Thank you for your wonderful review, it is much appreciated. Kind regards.
My brother was admitted to the home as 'end of life' unfortunately. During his short stay, from the manager, nurses, care workers, kitchen staff and maintenance workers, their care and compassion was second to none.
Thank you for your review. Your kind comments are much appreciated as everyone in the home works hard to ensure that only the best of care is delivered to residents, no matter the circumstances. Kind regards.
The senior medical staff have kept me well informed on his ongoing medical condition and treatment.
His room is well appointed, equipped and clean.
The dining room and lounge are spacious and comfortable.
The outdoor garden space is well kept with lovely sitting areas.
Although my brother is limited with his food, the catering staff try very hard to give him food he can enjoy.
Thank you very much for taking the trouble to review Treetops Court. Your remarks will certainly help those who are searching for care for a loved one. Kind regards
Their professionalism shines through and the care given by all staff. Domestic, caring and nursing were excellent. The admin lead and team were efficient and had all bases covered to ensure mum's paperwork was all in order. I can honestly say the calm, caring atmosphere is 5* well done.
Thank you for taking the time to review the care and services at treetops Court Care Home. Thank you also to the team at Treetops who always go 'the extra mile' for their residents and their families. It's heartwarming to know that such a caring approach is being demonstrated by all in the home. Kind regards
The staff here are absolutely amazing! The care they show to the residents just shines. I’ve seen a couple of dementia homes and by far this is the best. They have a vast amount of human compassion and this is definitely a home I would recommend.
Thank you very much for taking the time and trouble to review Tree Tops Court Care Home. Your comments are all we could wish for and will be shared with the team. So much appreciated. Kind Regards.
I find the home very clean, pleasant and quiet. It feels very welcoming when you enter the unit. The staff come across as friendly and helpful.
Thank you very much for taking the trouble to complete a review of Treetops Court. It is very much appreciated. Kind regards
This was the first time I had visited this home, I thought it was wonderful, clean, no smell as I expected in other homes.
The staff were hands-on with the residents which I liked.
Thank you very much for taking the trouble to review Tree Tops Court. Everyone at the home tries so hard to ensure that our residents are well cared for and when that is complemented by others it gives the team a real boost. Thank you for your comments. Kind regards.
I visit a friend who has a bad stroke he is well looked after and gets on well with the staff, he needs the care only Treetops court can give him. I can see no problems at all in him staying here.
Thank you very much for your kind comments about Tree Tops Court Care Home, they are very much appreciated by the team at the home. Kind regards.
A state of the art pressure monitoring bed was ordered for her and arrived promptly. The care mum received was exemplary and I would recommend Treetops to anyone. The staff were amazing, skilled, professional, caring and kind.
The lighting in mum's room was initially too harsh - just a single light hanging from the ceiling in the centre of the room. Mum was forced to stare up at it as she lay on her back dying. However, when I mentioned this to the staff, they produced a lamp immediately which was plugged in. We were able to switch off the blinding central light and have soft lamp light as befits a bedroom. It is my belief that all rooms should have a soft lamp as a standard comfort.
They looked after my family and me as well as they looked after mum.
The flow of tea and biscuits really helped. The night-manager called us at 7 am to ask us to come to mum's bedside quickly showed that she had great skill. Mum died at 8 am and we were all with her, thanks to the night manager. We are indebted to her.
Many thanks for taking the time and trouble to share the positive and caring comments regarding the care of your mother at Tree Tops Court Care Home. It is so touching to read that you valued the input of the staff team so highly and I am sure that once your comments are shared with them, they will...
My mother spent the last six months of her life in Treetops Court. I cannot praise the care given to her enough. She received kindness as well as medical care and nothing was too much trouble. The staff made us feel welcome at all times too. I would recommend this care home to anybody looking to place a loved one in a caring, kind, considerate and capable environment.
Thank you very much for such a wonderful, heartfelt review. The team at the home do a fantastic job and it's so nice when their dedication makes such a difference to the lives of their residents and their families. Kind Regards.
The staff were very friendly and helpful. They did their best to make my parents feel welcome. The food was very nice, Mum enjoyed meeting people. The home was clean and safe. Could possibly have done with another tv somewhere.
Many thanks for taking the trouble to review Treetops Court. Your feedback is much appreciated, as this helps us to further improve the service we offer to our residents. We receive many positive remarks regarding the caring staff team at the home and I will be sure to pass your comments back to the home. Kind regards
It has been a tough few months for the care home but throughout the staff have maintained their professionalism and gone above and beyond. The nursing staff, care workers and managers all need the recognition that they do a great job, it's a tough job but rewarding. Their motto is 'treat the patients with the care and respect you would like to receive yourself'.
Thank you so much for the great review of Treetops Court. All teams at the home do a fantastic job and you have rightly recognised them all for their hard work and dedication to their residents. Thank you for being so kind and doing so. Kind regards.
I have a relative in Treetops Court the age of 92 years with terminal cancer. This made him very angry and not a happy chappie but the staff never got upset with him, talked to him kindly. He refused food and drink, staff did the best to encourage him to eat and drink. He was always shaved by staff and had clean clothing. Whatever he asked of them they were obliging.
Thank you very much for this touching review. I will ensure that the team are made aware of your kind remarks.
Kind regards
I have had help doing exercises with staff and physio.
The staff are great, couldn't wish for better staff - all staff, night and day.
Kitchen staff are very good.
It is in a lovely setting.
Staff really try to do everything you could wish for.
Thank you so much for such a wonderful review. Who better to review care and services than someone who has has the experience, first hand? I will be sure that the Home Manager shares your feedback with the team. Keep in touch and kind regards.
I cannot speak highly enough of the care our Aunt has received during this dreadful illness. Her behaviour and requirements have become extremely challenging, but I can't think of anywhere better than Treetops Court Care Home for my Aunt to stay. The staff and the home itself have been excellent at all times.
What a wonderful review of the standard of care at Tree Tops Court. Nothing will do more for our care team than to have such great recognition of their hard work. I am very pleased to say thank you to you on their behalf. Kind Regards
The care staff at Treetops Court Care Home are very caring and thoughtful to my aunt and to my husband and I. Nothing is too much trouble and they make time to answer any questions we have.
Thank you very much for your positive review of our home and care services. I am sure that your feedback will do much to reassure any others who are searching for a care home for a loved on. Kind regards
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 April 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Treetops Court Care Home.
There are no upcoming events for Treetops Court Care Home.
Awards / Recognitions (5)
- 30 Jun 2021Recipient: Harbour Healthcare Ltd
- 28 Feb 2020Recipient: Harbour Healthcare Ltd
- 28 Feb 2019Recipient: Harbour Healthcare Ltd
Accreditations
There are no accreditations posted yet for Treetops Court Care Home.
Meet the Team (5)

Hi, my name is Sarah O'Rourke, and I am the home manager of Treetops Court. I have worked in Health and Social Care for 26 years, and I have worked my way up from a care assistant to now being the home manager here at Treetops. I am passionate about providing excellent person-centred care and enriching our residents' lives. I feel privileged to come to work every day and work with the great team that has been created here, and to be a part of the residents' lives. I have 3 grown-up children whom I am immensely proud of.

Hi, my name is Caroline, and I am the Deputy Manager here at Treetops Court Care Home

Hi, my name is Heather, and I am the Administrator here at Treetops Court Care Home

Hi, my name is Holly, and I am the Administrative Assistant here at Treetops Court Care Home

Hello, my name is Sheila.
I am the Receptionist at Treetops Court Care Home. I have worked at Treetops Court Care Home since 2012. I am currently in the role of the receptionist but have previously worked as a Domestic, Activities Co-ordinator and have even helped out in the kitchen!
My role is very busy but also rewarding; I get to meet visitors and relatives and enjoy the interactions daily. I am also the first port of call for staff and am always happy to help as and when needed. We have a great team here at Tree Tops and I enjoy playing my part!
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