Rowan Court Care Home - Avery Healthcare

Silverdale Road, Newcastle-under-Lyme ST5 2TA
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9.7 72 Reviews
  • Rowan Court Care Home - Avery Healthcare, Newcastle-under-Lyme
Rowan Court, situated just off the main Silverdale Road in Newcastle-under-Lyme, is just a mile from the town centre. Despite its proximity to the urban hub, the residence backs onto fields, offering scenic views overlooking Lyme Brook.

The home benefits from convenient transport links, with a regular local bus route connecting to the nearby bus station. Rowan Court has cultivated a positive reputation within the community and maintains strong ties with the adjacent Queen Elizabeth Bowls Club.

Founded on principles of compassion and high quality, Rowan Court is supported by a devoted team providing excellent, personalised care in residential, dementia, and nursing services. Recognising the importance of residents' physical and emotional engagement, the home actively involves a diverse community of local groups in various activities. The ongoing re-landscaping of the extensive gardens at Rowan Court Nursing Home aims to introduce raised beds, a potting shed, and patio areas to complement the existing lawns and mature trees.

With a specific emphasis on dementia care, the nursing home in Staffordshire prioritises learning residents' life stories, conducting reminiscence sessions, and utilising the internet as a resource to evoke memories and past customs.

The generously sized bedrooms encourage residents to personalise their spaces, displaying photos and keepsakes with pride. The bright and lively lounges foster a companionable, social atmosphere, providing quiet corners for activities like reading or puzzles. The home also features a dedicated hair salon for all pampering needs.

For further inquiries, please get in touch with their friendly home manager and team. Alternatively, you are welcome to visit, and the front-of-house team at Rowan Court will be pleased to guide you through the home. Stay updated on their daily activities by visiting their dedicated Facebook page.
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Care Provided by Rowan Court Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1400

These prices are only a guideline, please contact Rowan Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Contact Rowan Court Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Rowan Court Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Alison Brown (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1999
  • Number of floors: 1

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (0)

Visiting

  • No restrictions to visiting hours - please come to reception and call the bell and a member of staff will let you into the home

Parking

  • Private car parking

Rowan Court Care Home - Avery Healthcare Reviews (72)

9.7

Rowan Court Care Home - Avery Healthcare has a Review Score of 9.7 (9.683) out of 10, based on 12 reviews in the last 2 years.
Over all time Rowan Court Care Home - Avery Healthcare has 72 reviews.

Overall Experience
  • 57
  • 14
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Date Published
  • 72
  • 3
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  • 12
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Reviewer Connection to Rowan Court Care Home - Avery Healthcare
  • 21
  • 13
  • 6
  • 5
  • 4
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Total of 72, showing 21-40
Review from Bernard L (Friend of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The basic care is good. The staff are friendly and attentive.
At times the detail of care could be improved to make the resident's life more pleasant, for example; I often used to clean the wax from hearing aids and replace the batteries. Sometimes nails need trimming. Overall, a very good home.
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Review from J F (Daughter of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I chose Rowan Court to care for my mother, she has Alzheimer's because of the great reviews and close proximity to my own home. In the early days, I myself found it hard to deal with the situation. This had nothing to do with Rowan Court. My mother also took a couple of months to settle in and accept
her new life and surroundings. Now she is a changed person, dressing up every day and doing well. She seems happy and content. I cannot thank all the staff enough, they have been brilliant and they genuinely seem to care about both my mother and myself.
M only small criticism is that her bathroom needs to be spruced up, especially the flooring. I made the right choice by choosing Rowan Court.
Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare
Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme. We understand that moving a loved one into care can be a daunting experience for everyone, therefore we try and…read more
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Review from T L (Daughter of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I live quite far from Rowan Court so generally make a monthly visit.
Mum is normally in her room or the TV room. She is generally happy within herself and normally a care assistant will say hello whilst we are together and this gives me a chance to share any questions I have or anything the carers
have noticed.
Mum seems content.
Sometimes I would like her to eat more vegetables(!)
Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare
Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme. We are delighted to hear how satisfied you are with our home and the service provided on a daily basis by our…read more
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Review from A F (Friend of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, the staff are very good with perhaps the odd exception. There is some inconsistency when giving medication is concerned - some will allow full quota but others restrict them.
I believe my friend is treated with dignity. Meals could be better and more varied, with requests being taken into
account eg: fish in sauce, rather than batter.
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Review from C M (Friend of Resident) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always friendly and very caring. They respond to concerns and any requests as soon as they are able. The staff have a lovely relationship with the residents.
Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare
Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our…read more
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Review from Diane F (Daughter of Resident) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can not praise Rowan Court enough. The staff and their duty of care are an absolute credit to the Avery Healthcare Group.
Every time I visit, I am met with smiles, Rowan Court has a lovely welcoming atmosphere.
I was extremely unhappy with the home social services placed my mum in, so I arranged
for her to move to Rowan Court. I stand by my decision, this care home is wonderful.
Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare
Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your mum has received…read more
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Review from K S (Friend of Resident) published on 9 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care of Aunty as always, with updates by phone whilst we have been on holiday. Great peace of mind. The day to day care, photos of activities and events that Aunty takes part in and other events visible on social media are also helpful for those of us with loved ones who can no longer communicate
as they once did is also a lovely addition to the lines of communication. Thank you.
Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare
Thank you for taking the time to review Rowan Court Care Home and for your amazing 5-star rating. It is a true pleasure to have your aunty living with us, in the loving care community that we create,…read more
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Review from G R (Daughter of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home. The staff are excellent and caring. Mum is very well cared for and seems very happy here.
Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare
Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme. We are delighted to hear how satisfied you are with our home and facilities. Our housekeeping team take great…read more
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Review from A T (Regular Volunteer) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always helpful kind and caring. It is obvious that the resident's needs and wishes are foremost. They treat everyone the same way and know everyone's names. Each resident is treated with respect and their individuality is paramount. I have been visiting for twenty-two years and really
enjoy my time there.
Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare
Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and facilities.…read more
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Review from G W (Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very well cared for and the food is good.
Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare
Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme and for your amazing 5-star rating. It is a pleasure to care for you and have you as part of our loving care…read more
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Review from E B (Granddaughter of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My grandmother has settled into Rowan Court very well. The staff are always professional but approachable. The home is always very clean.
Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare
Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore,…read more
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Review from Joy S (Relative of Resident) published on 12 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative went into Rowan Court last month, struggling with heart failure and dementia. Thank you to The Manager and all the staff for their expertise, kindness and dedication. The advice staff give to our family has been very much appreciated. It is so hard to know what to say and how to help when
a loved one has dementia. My relative has a beautiful room with her chair and bed facing a window. it is clean and modern with her own television and toilet facility. The Manager gave her a place for respite care but she has been assessed by an independent Occupational Therapist as too weak and frail to be safe living in her own house anymore.


As a family, we are comforted to know our relative is in safe hands 24 hours a day. All the staff are doing their best to encourage her to get out of bed, drink, eat and walk. We are hoping our relative will stay as a permanent resident at Rowan Court but she still has the capacity to make her own decisions.

Reply from Jacinta Greatrex, Home Manager at Rowan Court Care Home - Avery Healthcare
On behalf of the team at Rowan Court, I want to thank you for your very kind words. It is an absolute pleasure to care for your aunt, and it is always so lovely to receive such heartfelt feedback. We…read more
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Review from Sheila L (Wife of Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have been working very hard under the very difficult conditions due to covid restrictions. Caring for people with dementia can be really difficult and takes a great deal of patience and the carers have been doing sterling work.
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Review from Rob T (Son of Resident) published on 26 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom was at the care home with a rapid brain tumour the staff were very helpful with my mom day and night looking after her so good and coping with covid rules. I was unable to visit my mom but the Manager and staff constantly kept me updated daily I did face time calls with her and a member of staff
daily. They were great with me and gave me lots of support. As for the home, the food was excellent and the home was very clean, sadly my mom passed but I still keep in touch with the home. It’s the best in the City of Stoke on Trent.
Thank you and keep up the lovely work you do and stay safe.
Reply from Jacinta Greatrex, Home Manager at Rowan Court Care Home - Avery Healthcare
Thank you so much for your kind words, it means a lot to us to hear that you had a warm and welcoming experience with us. I hope it brings comfort to you to know that caring for your mother was a…read more
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Review from L B (Niece of Resident) published on 29 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are extremely kind to my aunt and my uncle when he visits. The home is clean and warm. Care is outstanding, staff are amazing, and treat my aunt as if she were a member of their own family. Feel very confident that my aunt is in a safe and caring environment.
Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare
Thank you for taking the time to review Rowan Court Care Home and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the exceptional level of care…read more
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Review from I S (Wife of Resident) published on 9 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my husband receives is excellent. There came a point where I could no longer care for him at home.
He could not be in a better home than Rowan Court. He is well cared for and the staff are amazing he has settled in well. He is a Parkinsons' dementia resident. The unit he lives in is the best
I could wish for.
Reply from Ryan Farrelly, Marketing Assistant at Rowan Court Care Home - Avery Healthcare
Thank you for taking the time to review Rowan Court Care Home. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore we offer our full…read more
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Review from Eric B (Son of Resident) published on 2 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the care and attention given to both my parents who are in Rowan Court Care Home, Silverdale Road, Newcastle-under-Lyme. My father is in residential and my mother is in nursing and all the staff that I have come into contact with have been very professional, courteous, and helpful.
During
the covid pandemic, they have been exceptional and have kept me informed of any and all issues that have arisen and in booking my visitations during this difficult time.
Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare
Thank you for taking the time to review Rowan Court Care Home. Our dedicated staff team goes above the standards daily to ensure all residents receive an exceptional level of care and meet each…read more
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Review from R K (Husband of Resident) published on 1 December 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife is a resident on the nursing side of the home and our family are very pleased with the care and attention she receives. Most of the staff are very good and skilled, they show pride in dealing with her and fulfilling her needs. It is a very welcoming environment to visit.
The management and
senior staff have been extremely diligent and successful in dealing with the Covid virus keeping our loved ones safe.
Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare
Thank you for taking the time to review Rowan Court Care Home. We really appreciate you sharing your feelings relating to the care your wife receives, as we are passionate about delivering quality,…read more
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Review from Sarah T (Daughter of Resident) published on 16 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot begin to say how amazing all the staff at Rowan Court have been. At a very difficult time when my family and I face the prospect of end of life. The kindness and compassion shown to us have been way beyond what anyone could hope for. The care they give to my dad is incredible. Nothing is too
much trouble and there is nothing they wouldn’t do to make his days as comfortable and as happy as possible.
A shining example of what every care home should be.
Reply from Jacinta Greatrex, Home Manager at Rowan Court Care Home - Avery Healthcare
On behalf of the team at Rowan Court, I want to thank you for your very kind words. It is an absolute pleasure to care for your dad, and it is always so lovely to receive such heartfelt feedback. We…read more
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Review from Norma W (Sister of Resident) published on 9 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All visits have been very well planned and I am very pleased with the care and attention that my brother is receiving. The staff are very dedicated and are always pleasant.
Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare
Thank you for taking the time to review Rowan Court Care Home. Our highly trained staff team go above the standards on a daily basis in order to deliver an exceptional level of care, whilst creating…read more
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Current Review Score: 9.7 (9.683)

Overview of Review Score

The Review Score of 9.7 (9.683) out of 10 for Rowan Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.894 for Rowan Court Care Home - Avery Healthcare is calculated as follows: ( (126 Excellents x 5) + (15 Goods x 4) ) ÷ 141 Ratings = 4.894
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.789 Points relating to the number of positive Reviews for Rowan Court Care Home - Avery Healthcare is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 12 Positive Reviews ÷ 15.2 = 0.789
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (0)

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