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Rowan Court Care Home - Avery Healthcare

Silverdale Road, Newcastle-under-Lyme, Staffordshire ST5 2TA
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The care she received was second to noneGerald M(Son-in-law of Resident/Service User)
Rowan Court Care Home - Avery Healthcare, Newcastle-under-Lyme
Rowan Court Care Home - Avery Healthcare, Newcastle-under-Lyme
Rowan Court Care Home - Avery Healthcare, Newcastle-under-Lyme

Rowan Court, situated just off the main Silverdale Road in Newcastle-under-Lyme, is just a mile from the town centre. Despite its proximity to the urban hub, the residence backs onto fields, offering scenic views overlooking Lyme Brook.

The home benefits from convenient transport links, with a regular local bus route connecting to the nearby bus station. Rowan Court has cultivated a positive reputation within the community and maintains strong ties...  

Care Provided by Rowan Court Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250N/A
Residential Dementia CareFrom £1,300N/A
Nursing CareFrom £1,400N/A

Contact Rowan Court Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Alison Brown(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1999
  • Number of floors: 1

Room Information

  • Single Rooms (76)

Visiting

  • No restrictions to visiting hours - please come to reception and call the bell and a member of staff will let you into the home

Parking

  • Private car parking

Rowan Court Care Home - Avery Healthcare Reviews (76)

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9.2

Rowan Court Care Home - Avery Healthcare has a Review Score of 9.2 (9.182) out of 10, based on 12 reviews in the last 2 years. Over all time Rowan Court Care Home - Avery Healthcare has 76 reviews.

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Review from Susan J (Daughter of Resident) published on 13 February 2023 Submitted via Postal Card
Overall Experience
I found Rowan Court whilst Mum was in an alternative home and I am so pleased I did. The help that I had from management staff prior to transferring Mum was outstanding. The depth of knowledge and willingness to pass it on helped me to navigate the system. I was on a big learning curve on how things work and the help and understanding I received made a difficult task easier. This level of caring was then found throughout the home from all of the staff. It is hard to put the care of your loved one into a stranger's hands, but the reassurance I get when I visit, that Mum is being cared for so well and kept safe and happy gives me peace of mind. There is genuine towards the residents and their families.

My plan is that Mum will spend the rest of her life in a loving environment, surrounded by people she knows and loves.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for your heartfelt review of Rowan Court Care Home in Newcastle-under-Lyme. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a true pleasure...  

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Review from Fiona G (Daughter of Resident) published on 27 January 2023 Submitted via Postal Card
Overall Experience
My mother's care is excellent. The other residents are clearly treated with care and love.
Her room is clean and tidy.
There are fantastic activities - ranging from days/trips out. Singers are invited over, games etc.

An excellent care home. Cannot fault it. Staff are wonderful.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your mother has received from our dedicated staff team, since being a part of our loving care community, giving you and...  

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Review from L W (Daughter of Resident) published on 26 January 2023 Submitted via Postal Card
Overall Experience

My mum's care at Rowan Court has been satisfactory. Her basic needs have been met. Most of the staff/carers have been kind to my mum. They have been good at managing the deterioration of her health.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme. Your feedback is truly invaluable to us and our staff team. I will be sure to pass your kind words on to the rest of the staff team. Best wishes.

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Review from D F (Grandson of Resident) published on 23 January 2023 Submitted via Postal Card
Overall Experience

Very good, always clean and polite.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme. Your feedback is much appreciated by our staff team. Best wishes.

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Review from T L (Daughter of Resident) published on 23 January 2023 Submitted via Postal Card
Overall Experience
I live quite far from Rowan Court so generally make a monthly visit.
Mum is normally in her room or the TV room. She is generally happy within herself and normally a care assistant will say hello whilst we are together and this gives me a chance to share any questions I have or anything the carers have noticed.
Mum seems content.

Sometimes I would like her to eat more vegetables(!)

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme. We are delighted to hear how satisfied you are with our home and the service provided on a daily basis by our dedicated staff team. I would like to confirm that we have a variety of tasty meals on offer daily,...  

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Review from J F (Daughter of Resident) published on 23 January 2023 Submitted via Postal Card
Overall Experience
I chose Rowan Court to care for my mother, she has Alzheimer's because of the great reviews and close proximity to my own home. In the early days, I myself found it hard to deal with the situation. This had nothing to do with Rowan Court. My mother also took a couple of months to settle in and accept her new life and surroundings. Now she is a changed person, dressing up every day and doing well. She seems happy and content. I cannot thank all the staff enough, they have been brilliant and they genuinely seem to care about both my mother and myself.

M only small criticism is that her bathroom needs to be spruced up, especially the flooring. I made the right choice by choosing Rowan Court.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme. We understand that moving a loved one into care can be a daunting experience for everyone, therefore we try and make the process as seamless as possible. We are delighted that your mother has now settled into her...  

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Review from Bernard L (Friend of Resident) published on 23 January 2023 Submitted via Postal Card
Overall Experience
The basic care is good. The staff are friendly and attentive.

At times the detail of care could be improved to make the resident's life more pleasant, for example; I often used to clean the wax from hearing aids and replace the batteries. Sometimes nails need trimming. Overall, a very good home.

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Review from A F (Friend of Resident) published on 23 January 2023 Submitted via Postal Card
Overall Experience
Overall, the staff are very good with perhaps the odd exception. There is some inconsistency when giving medication is concerned - some will allow full quota but others restrict them.

I believe my friend is treated with dignity. Meals could be better and more varied, with requests being taken into account eg: fish in sauce, rather than batter.

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Review from C M (Friend of Resident) published on 17 January 2023 Submitted via Postal Card
Overall Experience

The staff are always friendly and very caring. They respond to concerns and any requests as soon as they are able. The staff have a lovely relationship with the residents.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is much appreciated. Best wishes.

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Review from Diane F (Daughter of Resident) published on 17 January 2023 Submitted via Postal Card
Overall Experience
I can not praise Rowan Court enough. The staff and their duty of care are an absolute credit to the Avery Healthcare Group.
Every time I visit, I am met with smiles, Rowan Court has a lovely welcoming atmosphere.

I was extremely unhappy with the home social services placed my mum in, so I arranged for her to move to Rowan Court. I stand by my decision, this care home is wonderful.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team, since being a part of our loving care community, giving you and...  

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Review from K S (Friend of Resident) published on 9 August 2022 Submitted via Website
Overall Experience

Excellent care of Aunty as always, with updates by phone whilst we have been on holiday. Great peace of mind. The day to day care, photos of activities and events that Aunty takes part in and other events visible on social media are also helpful for those of us with loved ones who can no longer communicate as they once did is also a lovely addition to the lines of communication. Thank you.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home and for your amazing 5-star rating. It is a true pleasure to have your aunty living with us, in the loving care community that we create, giving you and your family the peace of mind that you deserve. We are delighted to hear that the updates provided on social media are a welcome source of communication for you. Best wishes, Rachel

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Review from E B (Granddaughter of Resident) published on 20 July 2022 Submitted via Postal Card
Overall Experience

My grandmother has settled into Rowan Court very well. The staff are always professional but approachable. The home is always very clean.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to...  

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Review from G W (Resident / Service User) published on 20 July 2022 Submitted via Postal Card
Overall Experience

I have been very well cared for and the food is good.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme and for your amazing 5-star rating. It is a pleasure to care for you and have you as part of our loving care community. Best wishes.

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Review from A T (Regular Volunteer) published on 20 July 2022 Submitted via Postal Card
Overall Experience

The staff are always helpful kind and caring. It is obvious that the resident's needs and wishes are foremost. They treat everyone the same way and know everyone's names. Each resident is treated with respect and their individuality is paramount. I have been visiting for twenty-two years and really enjoy my time there.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and facilities. Our housekeeping team take great pride in making the home clean and inviting for residents, staff...  

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Review from G R (Daughter of Resident) published on 20 July 2022 Submitted via Postal Card
Overall Experience

Lovely home. The staff are excellent and caring. Mum is very well cared for and seems very happy here.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme. We are delighted to hear how satisfied you are with our home and facilities. Our housekeeping team take great pride in making the home clean and inviting for residents, staff and visitors alike. It is a true pleasure to care for your mum and to have her as a member of our loving care community. Best wishes.

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Review from Joy S (Relative of Resident) published on 12 June 2022 Submitted via Website
Overall Experience

My relative went into Rowan Court last month, struggling with heart failure and dementia. Thank you to The Manager and all the staff for their expertise, kindness and dedication. The advice staff give to our family has been very much appreciated. It is so hard to know what to say and how to help when a loved one has dementia. My relative has a beautiful room with her chair and bed facing a window. it is clean and modern with her own television and toilet facility. The Manager gave her a place for respite care but she has been assessed by an independent Occupational Therapist as too weak and frail to be safe living in her own house anymore.

As a family, we are comforted to know our relative is in safe hands 24 hours a day. All the staff are doing their best to encourage her to get out of bed, drink, eat and walk. We are hoping our relative will stay as a permanent resident at Rowan Court but she still has the capacity to make her own decisions.

Reply from Jacinta Greatrex, Home Manager at Rowan Court Care Home - Avery Healthcare

On behalf of the team at Rowan Court, I want to thank you for your very kind words. It is an absolute pleasure to care for your aunt, and it is always so lovely to receive such heartfelt feedback. We are very proud of our home, and the care that we provide to all residents, this is, and will...  

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Review from Sheila L (Wife of Resident) published on 15 March 2022 Submitted via Postal Card
Overall Experience

The staff have been working very hard under the very difficult conditions due to covid restrictions. Caring for people with dementia can be really difficult and takes a great deal of patience and the carers have been doing sterling work.

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Review from Rob T (Son of Resident) published on 26 January 2022 Submitted via Website
Overall Experience
My mom was at the care home with a rapid brain tumour the staff were very helpful with my mom day and night looking after her so good and coping with covid rules. I was unable to visit my mom but the Manager and staff constantly kept me updated daily I did face time calls with her and a member of staff daily. They were great with me and gave me lots of support. As for the home, the food was excellent and the home was very clean, sadly my mom passed but I still keep in touch with the home. It’s the best in the City of Stoke on Trent.

Thank you and keep up the lovely work you do and stay safe.

Reply from Jacinta Greatrex, Home Manager at Rowan Court Care Home - Avery Healthcare

Thank you so much for your kind words, it means a lot to us to hear that you had a warm and welcoming experience with us. I hope it brings comfort to you to know that caring for your mother was a pleasure for the staff at Rowan Court. We are grateful to have been able to care for her in the final...  

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Review from L B (Niece of Resident) published on 29 December 2021 Submitted via Postal Card
Overall Experience

Staff are extremely kind to my aunt and my uncle when he visits. The home is clean and warm. Care is outstanding, staff are amazing, and treat my aunt as if she were a member of their own family. Feel very confident that my aunt is in a safe and caring environment.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by the staff team on a daily basis. It is a pleasure to have your aunt living with us in the...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from I S (Wife of Resident) published on 9 December 2021 Submitted via Postal Card
Overall Experience
The care my husband receives is excellent. There came a point where I could no longer care for him at home.

He could not be in a better home than Rowan Court. He is well cared for and the staff are amazing he has settled in well. He is a Parkinsons' dementia resident. The unit he lives in is the best I could wish for.

Reply from Ryan Farrelly, Marketing Assistant at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore we offer our full support in ensuring this process is smooth and stress-free. It is a true pleasure to have your husband as...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 December 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (7) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

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Awards / Recognitions (12)

Accreditations

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