Brindley Court Care Home

Station Street, Longport, Stoke-on-Trent ST6 4ND

Brindley Court Care Home, Stoke-on-Trent, Staffordshire
Brindley Court Care Home, Stoke-on-Trent, Staffordshire
Brindley Court Care Home, Stoke-on-Trent, Staffordshire

Brindley Court Care Home is located within a residential area of Longport, Stoke-on-Trent, a purpose built 52 bedded property offering Nursing, Residential, Respite care and End of Life care.

At Brindley Court Care Home Residents have a choice of lounge areas overlooking the garden which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Chefs at Brindley Court pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Benedicta Delos Santos (Home Manager)

Local Authority / Social Services: Stoke on Trent City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 52

Rooms with ensuite WC: 52

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Brindley Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.7 Brindley Court Care Home has a Review Score of 9.7 (9.729)

The Review Score of 9.7 (maximum of 10) for Brindley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Brindley Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.729 for Brindley Court Care Home is calculated as follows: ( (215 Excellents x 5) + (61 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 284 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Brindley Court Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 13 Reviews ÷ 10.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brindley Court Care Home?

  • Extremely LIKELY
    22
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brindley Court Care Home

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    7
  • Resident / Service User
    5
  • Daughter-in-law of Resident/Service User
    2
  • Sister of Resident/Service User
    1
  • more

I feel at home here and I have no worries at all.

The staff are very kind to me and do their very best for me. I enjoy the outings out and the staff really take care of me.

How likely would you be to recommend Brindley Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I personally have felt very much at home. The carers have been unduly kind towards me from day one. The food was very edible and nourishing.

I rested really quite well thanks to the staff due to their kindness and support.

How likely would you be to recommend Brindley Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My dad stayed here for 4 weeks after having a really bad time in another care home. Obviously, we were concerned but I can honestly say this is a fantastic nursing care home. Nothing was a problem, and the care and compassion shown in my dads final days were fantastic. I didn’t want my dad to pass in a home but I think it wouldn’t have been more graceful anywhere else. The manager and mostly the assistant manager were fantastic. I actually went home and felt comfortable that my dad was getting the best care possible. The staff showed so much care and compassion and it was across the board with all staff!
It was such a shame we didn’t find this home earlier!!
Again I’d like to thank all the staff for everything from the bottom of my heart!.

How likely would you be to recommend Brindley Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This establishment is a professionally run operation which has a caring heart at its core.
The staff are caring professionals who are approachable, friendly and easy to work with. From the top down they work as a team. Even though my father is no longer with us I still keep in touch with the team and support them where I can.

How likely would you be to recommend Brindley Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Brindley Court always had a good welcoming atmosphere. Visitors are made welcome and offered tea and biscuits. The staff always had a smile on their face and the food was always of a high standard. If my mother was in need of a doctor, their service was dealt with immediately. We visited many nursing homes before finally deciding on Brindley Court, as no other home came close to the standard we were hoping for. The home was always very clean no matter when we visited and mum was always happy and contented with all aspects of care. There are organised activities with entertainment at the home, visits to shops and lunches out etc. all professionally catered for as we have experienced. We can’t praise you enough for the care, love and attention which you obviously enjoy offering as was obvious during the last few weeks of mum’s life and the compassion shown afterwards by all members of staff.

How likely would you be to recommend Brindley Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I think the home is very nice and modern. Staff are very helpful and polite. Mum has settled in and they have all made her feel welcome. Very impressed overall.

How likely would you be to recommend Brindley Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Happiness.

How likely would you be to recommend Brindley Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been here since March. She is happy and well cared for. Nothing is too much trouble for staff and management.
The home is lovely, well decorated and clean.
The facilities are excellent.
I can not say enough. Brindley Court and staff are excellent.
We are so happy that mum is here.

How likely would you be to recommend Brindley Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff were excellent in their treatment of my dad. He has been assisted in various activities and on a trip out to a local pub for lunch. Outside entertainers have been in to make the residents time pleasant. My dad is always clean and smart, well looked after, and well fed.

How likely would you be to recommend Brindley Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum is a resident at Brindley Court Care Home and has been for the last 12 months. I have nothing but praise for the way she has been looked after. The staff are very approachable and if I have any concerns I know the problem will be dealt with.

How likely would you be to recommend Brindley Court Care Home? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Mum-in-law stayed at Brindley Court Care Home in March 2017. We can't speak highly enough of the management and staff involved in her care. We found them to be professional, friendly, efficient and a genuinely caring team. Nothing was too much trouble. Her comfort and well-being were their priority. When mum became ill, the team acted without hesitation ensuring she received appropriate treatment quickly. The kindness and compassion shown to family, especially at the time of her passing, confirmed we had made the right choice in entrusting mum to their care. We would like to thank them again for all their hard work and dedication.

How likely would you be to recommend Brindley Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very comfortable and staff always ready to help. I cannot comment on food and drink as I am tube fed.
All appointments are provided with transport to from hospital treatments.

How likely would you be to recommend Brindley Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone at Brindley Court Care Home has been brilliant from day one - carers, nurses and management going out of their way to help in every way possible. My mother of 93 years, being treated with care, dignity and compassion by a dedicated team of staff, that put your mind at ease. When leaving her each day, you knew she was in capable hands. All the staff are to be congratulated, and I cannot praise them enough. I'd have no hesitation in recommending them.

How likely would you be to recommend Brindley Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care is generally good, one area I feel that could be improved is the amount of "one on one" time spent with the residents by the staff and more things to occupy their time.

How likely would you be to recommend Brindley Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

HC-One, Careline Team at Brindley Court Care Home responded to this review on 12 Oct 2016:

Thank you for your feedback. I am delighted to note that you are pleased with the care you receive. It is appreciated by all of our care home team members. I wish to reassure you that our Activities are regularly reviewed in line with resident's wishes and choice along with feedback provided. We thank you for raising this and we will arrange for the programme to be reviewed.

The care received was excellent. All the needs were met with patience and understanding. Everywhere was clean and tidy and the staff were always there if you had any concerns and we were always treated with dignity.

How likely would you be to recommend Brindley Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The home is warm and friendly with a community feel. Staff are competent and in turn, have made me and my family confident that dad is being cared for with compassion and dignity. The rooms are comfortable and food is delicious with a choice for all tastes so I'm told.
All medical requirements are attended to promptly with outside specialities called upon when required. Dad is happy and content surrounded by people who genuinely care.

How likely would you be to recommend Brindley Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

The manager and staff team were so helpful and offered me great support whilst trying to get my father transferred out of hospital. It had been a stressful time as my Mum is also in Brindley Court Care Home and obviously I was desperate to have them together. The manager's communication was excellent. I can't thank her and her team enough.

How likely would you be to recommend Brindley Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot speak highly enough about Brindley Court Nursing Home. Mum has been here for three months, and during that time we have been delighted with her care. The management and staff are all very attentive and professional, at the same time, nothing is too much trouble for any of them, they immediately know mum's needs.
The food is second to none, there is a menu with choices every day and we are able to join mum at meal times. The rooms are kept really clean and always tidy. Mum's washing is always just as I would do it. Also, the activity lady is always finding things for the residents to do.

How likely would you be to recommend Brindley Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother came to Brindley Court in February 2016. The care she received and the staff cannot be faulted. They were wonderful and cared for my mother, she died there April 17th 2016. The room she was in, and in fact the whole building was kept clean. Overall we were very satisfied and have no complaints at all.

How likely would you be to recommend Brindley Court Care Home? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law entered Brindley Court in February 2016 and until her death in April. She was given the most marvellous care, consideration and respect. It would be difficult to imagine a better nursing home. The staff were very helpful, always very considerate and showed great professionalism and compassion in her final days. She always looked well cared for and even ta the end there never seemed anything that would not be done to help her and make her comfortable. A really excellent nursing home.

How likely would you be to recommend Brindley Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

After the trauma of a fall and surgery (hip replacement) my father could no longer continue to live independently and was assessed as needing 24 hour care. It was important that he was closer to family in Staffordshire and so we were very fortunate to find a vacancy at Brindley Court.

The home is welcoming, bright and clean and the nurses and care staff exceptional in their care of residents. My father can be difficult at times and at 94 years old he is set in his ways - staff who all call him Granddad manage to calm and reassure him now knowing how he thinks!!.

Food is good - he loves his fish and chips on Friday.

How likely would you be to recommend Brindley Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

On the first unannounced visit we felt a good feel about the place. The home manager was very warm and welcoming, she listened to what we wanted for my dad/husband. We were shown around the home and everything seemed very comfortable. All the staff are caring and look after dad with respect. The home is spotless. I must admit the first thing that I noticed was there were no unpleasant smells and that every where was fresh and clean. The food is excellent 1st class. The home has just undergone a full refurbishment a lovely homely place.

How likely would you be to recommend Brindley Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Brindley Court is a happy home. The food is delicious and well presented. The staff are friendly and the management is excellent nothing is too much trouble for her.

How likely would you be to recommend Brindley Court Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Nice home, my Mum is well looked after.

How likely would you be to recommend Brindley Court Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Submit a Review for Brindley Court Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

August 2015

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Brindley Court Care Home