Alveston Leys Care Home

My mum, aged 90, moved in for nursing care back in November. The staff have been just wonderful. I think our family can be a bit annoying because we’re very close and there have been so many visitors for three months. But it never felt inconvenient. Always like home with beautiful staff who we have become so close to. My mum has had the best care - caring but always hugely professional. Nothing has been too much trouble and I will never know how to repay Alveston Leys and Bupa. I would love to name everyone but there are too many. However, I think if you have an excellent manager you attract excellent staff. Thank you Alveston.

I have been at Alveston Leys Care Home for two weeks respite care and have been very kindly cared for. Every member of staff whom I have met has been attentive, polite and caring. I have been very pleased to be here.

Food very good presented very well. Staff very helpful. Extremely helpful and courteous.

Alveston Leys has been extremely helpful through a difficult experience of finding a care home. As she has Aspergers Syndrome and is now 81 years old, recently (April this year) had a stroke - the after-effects needing nursing care, which have proved to be extremely successful. The nurses have been very kind to my sister and more importantly have kept us informed of her needs and her progress - well done Alveston Leys.

Alveston Leys Care Home is a most welcoming place. The staff are the element that makes the home special. They are all kind, caring and even loving towards the residents. They perform their daily tasks not only professionally but with true affection that comes from the heart.

Warm and friendly atmosphere. Kind, helpful and willing staff. Room 18 is very bright and welcoming, with plenty of space.

I visited at least a dozen times for several hours at a time - the staff were delightful and helpful at all times.

If I asked, I got. Unless I asked, things didn't necessarily happen.

My husband has been coming in for respite usually once a week every 5-6 weeks this year for nearly four years, the staff are welcoming and kind. The home is always clean and everyone is treated with respect, both residents and relatives. The staff endeavour to ensure all the individual needs are met and they manage the whole variety of care needs well. The senior nurse management is also excellent.

My mum has Alzheimer's and comes for respite when we go away. She likes it very much and the staff always remember her (even if she doesn't remember them!) and are very good with her. It is a very happy and friendly home with activities for everyone, if they want to be involved, they don't have to join in if they don't want to.

I could not have had kinder or more caring carers and I am very grateful to them all. Food quite good, I think the quality could be addressed. I am only in transit as it were and have been here a week. My room and bathroom have not been cleaned throughout, though seems nice, bright and clean throughout I do feel my bathroom should have been seen to, if not every day, every other day and bedside table and floor at least twice in the week.

The care home is clean, smells clean and all staff are very helpful. A member of staff also takes extra time to inform me of any problems with my Mother every time the doctor has seen my Mother, therefore at every stage of my Mother's stay I am kept totally informed of any health problem that my Mother might incur. The food is excellent, like being in a 5-star hotel. The staff are very kind, polite, considerate and cheerful. The different clubs that are offered are excellent with the various activities.

My wife and I are pleased and relieved that my parents are comfortable and well looked after at Alveston Leys. They have recently decided my father's health will not permit his return home so he is likely to spend the rest of his life with you. We are very grateful to all the staff for their warmth and kindness to my parents. Our only concern is that there are occasions where there are not enough staff to deal with the urgent physical needs of residents. Given that, my parents are paying around £2000 per week for their care. BUPA needs to ensure adequate levels of staffing to maintain the excellent reputation of Alveston Leys.

Since coming to Alveston Leys mum has improved greatly. She is now happy and much more stable. Mainly due to the wonderful care she receives and the knowledge that she is in such a lovely care home. I am a registered nurse myself and know the expertise required to look after mum. Reading mums care plan I was very impressed with the respect and level of attention mum receives every day. My mum was a nurse herself when she was younger and has always been a very strong and determined person. We greatly appreciate the fantastic care Alveston Leys provides for our wonderful mum. Thank you.

Mum had a very troubled time before going to Alveston Leys, but her condition has now stabilised and Mum is very settled. This is because of the wonderful nursing and care team at Alveston. Mum needs total care and I can see from the way Mum responds to staff that she is happy and comfortable in their care.

My aunt is happy in the home, her only concern is the time taken to respond to calls, also the changing staff. She is very involved in their lives and families from whatever part of the world they are from and then they sadly move.

Found other residents in my company easy to get on with.

I would recommend this care home to others.

Excellent first impression from desk staff - they used my sister's correct preferred name (quite unusual in hospitals). Everyone seemed very friendly, kind and helpful. Good level of care, pleasant rooms, beautiful garden. Very nice to be able to move around the building easily - codes to doors given to us to make it easier - a great help. My sister enjoyed the meals she had. Poor or non-existent wifi which was a problem as we would have liked to have used it for communication with her.

Regular staff all capable, kind and dependable. Some of the younger agency staff sometimes lack experience.