Alveston Leys Care Home

My mother has been in the home since April. Whilst at first there were a few issues with Mother settling in, we are now extremely happy with the care that she receives. The staff who look after her on a daily basis are superb and her face lights up when they enter the room. On the odd occasion, the care from the night time agency staff is not as good as the daytime staff but the manager is happy to discuss any concerns and responds accordingly. I feel she is safe, happy and well looked after and anyone who looks after her knows what she does or doesn’t like and treats her with respect and dignity. This home knows how to care.

I enjoyed another lovely visit with my mother-in-law. Not only is Alveston Leys well maintained as always, I was impressed by the care provided, particularly by the daytime staff, who take the time to get to know residents and understand what in particular they like. I am looking forward to my next visit.

My granny has been a resident of the home since April and every time I’ve visited she is happy and well looked after. She has a lovely, sunny room with lots of space which is good as we’re a big family! The care staff are lovely, they always talk to me as well as Granny.

Sadly I have spoken with her today and we are back where we started as someone overnight stood over her bed and said ‘ Xxxxx, you have to stop behaving like a child!’. How can this place be called a CARE home with comments like that coming from the staff? I have tried ringing the home to discuss this and cannot get through to anyone. Not impressed at all and very disappointed yet again with Alveston Leys.

I stayed in Alverton Leys Nursing Home on two separate occasions whilst I was recovering from a fall and a broken ankle. I was made very welcome and I enjoyed the rest, particularly in the second week when the routine was no longer new to me. The staff were very kind and always helpful. I also enjoyed meeting some of the residents.

I would recommend this care to anyone facing a similar operation.

I couldn't wish for better care for her. It gives me peace of mind.

Arriving at Alveston Leys, I was struck by the warmth and friendliness of the staff. The building and grounds are beautiful with a homely feel, rather than a sterile environment. My father spent the last 4 weeks of his life here and I could not have wished for a better place for him to be. He had a lovely room, which was spotlessly clean with beautiful views. Whilst able, he enjoyed joining the activities and the staff went out of their way to make him feel welcome.

His end of life care was excellent. The nurses and carers treated my father with love and respect. It was the little touches that stood out and made me realise that it was so much more than a job to them, such as making sure my father had his photos close to him and his favourite radio station on. They also supported me kindly throughout. My father spent his last days pain-free, peaceful and surrounded by love. The kindness and support shown to my father and myself made a difficult time so much easier.

My stay at The Lodge was excellent for me as our bathroom was being re-fitted due to flooding through a burst pipe. I was very comfortable and well cared for. The food was good and the carers helpful. I enjoyed the prayer time too and my husband was able to visit me and sometimes stay for lunch.

My mum was discharged from hospital to Alveston Leys for end of life care. In the lead up to this, we had visited the home and had nothing but care and consideration for our situation and understanding of the difficult decision we were trying to make (mum only wanted to go home but that was not possible). The staff were excellent during mum's 3-week stay, being kind and considerate of mum's situation but caring for me as well.

They were patient with me when I got upset, tolerant of me, always there and provided a hug when needed, as well as putting up with family taking shifts to sit with mum through her last 2 nights.

The staff were fabulous and made a difficult time that little bit better.

I fell and broke my hip which was replaced in hospital June 2nd. I am 86 and live alone, so it was necessary for my son to find me a safe, secure, well rated, local nursing home for me to convalesce. He selected 'Alveston Leys Care Home' after an initial visit. Although I initially encountered a few minor problems, the management took immediate steps to meet my concerns, so the month stay was quite enjoyable. 'Alveston Leys Care Home' is a large 30 room catering to both residents and 'end-of-life patients'. Having been a manager in mass-production for many years, I was impressed by the well organised staff.

My husband has been going to Alveston Leys for more than two years, both for short stays and day care. He enjoys it and from the beginning we were welcomed by all the staff who provide a home from home atmosphere. He enjoys the meals and the friendship of other residents.

My mother spent 3 weeks in respite and within 4 days of her return home she asked to go back to Alveston Leys as a permanent resident. She loved the home, speaking very highly of the staff and level of care.

Our mum spent the last year of her life at Alveston Leys following a diagnosis of mixed dementia and suffering a hip fracture in a fall at home. She quickly came to consider it her home, and died there after a short final illness. I can honestly say that as a family we can't imagine a better service than the one provided by Alveston Leys. In every aspect, from the comfortable but still elegant accommodation, the appetising meals, the daily activities, the thoughtful personal care, but most of all the sheer kindness and compassion of all the staff both to her and to us as her relatives, the experience was superlative and when the end came, we were given every possible support to make mum's passing as dignified and gentle as possible. When we needed to be left alone with her, we were, and when we needed help of any kind, it was instantly there. And I know that mum spent a happy spring and summer there enjoying the sunshine on the terrace and looking each day at the beautiful gardens. This level of care is actually beyond price and I very much hope that the wonderful staff receive the recognition and value as employees that they deserve.

Has a very nice atmosphere not just the garden but the home itself. It strikes you as a caring place. I enjoy sitting in the garden looking at the flowers and being in the sun.