Alveston Leys Care Home

Thank you all for your support, dedication and being part of our family!

Alveston Leys has everything a care home should. Professional, caring, and understanding staff. Always there for one and nothing too much trouble, sympathetic to one's needs - a great asset in my opinion. Well done Alveston Leys. Lovely gardens to help with one's recovery.

I came to Alveston Leys straight from hospital. I was made very welcome and settled in very quickly. The staff were very aware of the needs of their patients and responded quickly when help was needed.

I have only been here for 2 weeks but have really enjoyed my stay. The staff have been excellent, nothing has been too much trouble. Everyone has been extremely kind and nothing has been too much trouble.

All staff are friendly and helpful. The care Mum has received is excellent. She has flourished at Alveston Leys Care Home after being transferred from hospital.

A warm and friendly place and all made welcome.

Overall, the standard of the care home is good. The food served could be a little more appetising and varied; it seems to be on a two-week loop of the same! The rooms are somewhat small unless you pay more. The garden area is very well kept and could be utilised more. Apart from being short-staffed regularly, the home cope well. I am also happy with the care they give my mother.

I feel the care home is understaffed which may be partly due to the virus. I am impressed by the steps that have been taken to avoid infection. Care is very good and the staff do their best to make us comfortable. Due to muscular dystrophy, I get around with my electric wheelchair, though I need to be hoisted but handling is achieved competently and I feel safe. My main complaint about living here has been the standard of food served, in this respect, it is much improved.

My mother is cared for well by the carers, two of whom are exceptional. My mother is bed-bound and seems to be left on her own for long periods. Perhaps a little more frequent 'popping in' by staff would be helpful.

Very nervous at first, carers cannot be praised enough. Kind and wonderful.

My mum came to Alveston Leys for end of life care, although only there a couple of days, she was cared for so compassionately. Every time I contacted or visited I was made to feel at ease at such a sad time. All of the staff are a credit to Alveston Leys. I would not hesitate to recommend Alveston Leys. Thank you all for your kindness.

My mum is a long term resident of Alveston Leys and as a relative, I am very happy with the care she has received. I feel the staff are extremely caring and understanding of my mum’s needs. They keep me informed on every aspect of her care. It has been challenging during COVID not to be able to visit but once visiting has been allowed again it has been handled in a very organised way. This is definitely a home where the staff care about the residents and my mum is well looked after.

Thank you to every member of staff. The little touches have made such a difference and we all appreciate them during a very difficult time of virus.

You took my mother in at the beginning of covid19, so her experience has been unusual. However, we are pleased as she is eating regularly. She has only had one episode of diverticulitis, rather than lots which she used to suffer. Also, she has regular medication and drinks, so she hasn't been rushed to the hospital. We are very happy with the care she has had so far. All we need is for her to be allowed out on day trips and to plan a short break, and it will be perfect.

My sister's outlook on life has improved already though she has been here only 4 weeks. I am very happy with the friendliness and professionalism of the staff. The home is very pleasant and I feel that coming here is a new start for my sister.

My parents have both been in the care home for the past five months. The staff have been outstanding in providing individualised care for both of them. This holistic, friendly and professional approach has given our family the opportunity to keep our parents together despite their different needs. My dad was apprehensive about living in a care home, but due to the friendly family-like atmosphere of the home which is a credit to all the staff, he soon adapted. He enjoyed the company and companionship of his fellow residents, and the loving care and friendship of the carers. He enjoyed the different activities and particularly being out in the garden. It has been difficult not being able to visit recently but the staff have been outstanding in their support to us as a family. Dad has recently sadly passed away, which has been extremely difficult due to the restrictions, however the compassionate care, commitment and support Dad received has been outstanding, we can never thank you all enough.

My mother passed away recently, during the Covid 19 lockdown whilst in the care of the home. The care and nursing staff were fantastic, just lovely. They did everything in their power to make the last days and hours comfortable for her and extended every help they could for the family in the circumstances. I don’t know what more they could have done. They were as upset by her passing as anyone and it was clear my Mum had enjoyed her final years in a very caring and loving environment.

This is a very friendly care home. My husband felt welcomed from the minute he entered until he left a week later (being on respite). Unfortunately, he resisted any of the activities on offer - of which there were many and varied. His room was very comfortable - he enjoyed the television - and the staff were very attentive to all his needs.

My experience has been fantastic and the staff go out of their way to help. Excellent care. The staff are compassionate, caring and also have a good sense of humour.

My mother was a resident of Alveston Leys for several years. At first, she was on the residential side of the home, but in her last year, she was moved to the medical side. At all times, she received the best possible care, and if there were concerns; I was notified immediately. I cannot think of a better place to spend your last days - the staff are friendly and professional, the food is excellent (a major point), the home is clean, warm and comfortable; What more could you want?