Cedar Lodge, Henley-in-Arden, Warwickshire
Cedar Lodge, Henley-in-Arden, Warwickshire
Cedar Lodge, Henley-in-Arden, Warwickshire

Part of MHA the award winning not for profit care provider, Cedar Lodge is an exciting new service in the heart of Warwickshire. The approach focuses on the whole person and they seek to nurture the unique spirit within each and every client. They can provide care and support for people living with dementia who require residential care in the newly developed residential dementia care home. They also provide nursing care for those who require registered nurse support in the nursing part of the home.   

Teams are trained to care for the individual, getting to know a person's history, likes and dislikes, so that they can help make life as pleasant and enjoyable for residents as possible. They care for people of all faiths and none, but continue to place an emphasis on spiritual as well as physical well being.

Group: MHA (Methodist Homes)

Local Authority / Social Services: Warwickshire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 47 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 47

Rooms with ensuite WC: 47

Facilities & Services: Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Cedar Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Cedar Lodge has a Review Score of 9.9 (9.860)

The Review Score of 9.9 (maximum of 10) for Cedar Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Cedar Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 25 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.86 for Cedar Lodge is calculated as follows: ( (291 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 335 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Cedar Lodge is based on 25 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 25 Reviews ÷ 9.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    27
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cedar Lodge?

  • Extremely LIKELY
    27
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cedar Lodge

  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Granddaughter of Resident/Service User
    3
  • Nephew of Resident/Service User
    2
  • more

My father has settled well into the home. He has a mixed dementia diagnosis and it has taken 1 year to settle in. The staff are professional, kind and have empathy with my father.

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very happy with the care provided and excellent staff.

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Nadine Webster, Home Manager at Cedar Lodge responded to this review on 22 Aug 2017:

Thank you for telling us about the excellent care and support provided by the staff in Cedar Lodge. The team will be very pleased to hear your comments.

We had to move Mum after her care home closed down. We feel she is now in a much better place than before. The staff, standard of care is exceptional. We have noticed how much happier she is since she has moved here.
Thank you.

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nadine Webster, Home Manager at Cedar Lodge responded to this review on 22 Aug 2017:

Thank you for telling us about the exceptional standards of care at Cedar Lodge. It is wonderful to hear that your mum is happier since moving to Cedar Lodge. The team will be delighted with your comments.

My great grandma has been at the home now for 2 years, she is so well cared for, the staff are so friendly and give her so much respect even though she can be difficult at times.
The food is home made and delicious and she really enjoys the music therapy.
Thank you to all the lovely staff from the cleaners to the carers for all they do, my gran truly feels at home at Cedar Lodge.

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nadine Webster, Home Manager at Cedar Lodge responded to this review on 09 Aug 2017:

Thank you for telling us about the care and support your Great Grandma receives at Cedar Lodge. It is great to have it affirmed that the whole team contribute to the support a resident and their family feel. I will be sure to tell them of your wonderful review.

Staff are always very welcoming. A friendly, homely atmosphere. Residents are always treated with kindness and respect.

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nadine Webster, Home Manager at Cedar Lodge responded to this review on 01 Aug 2017:

Thank you for your complimentary review of Cedar Lodge. It is so nice to hear about a friendly, homely atmosphere. I will be sure to pass on your comments to the team.

Each time I have visited over a period of several years, I have always been met by friendly staff. Catering staff too are brilliant, making my day very happy with a Sunday morning biscuit. The whole atmosphere is one of caring, cleanliness and as someone who has worked in this environment, I can only applaud all of them.

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nadine Webster, Home Manager at Cedar Lodge responded to this review on 01 Aug 2017:

Thank you for telling us about your experience of visiting Cedar Lodge. It is wonderful to hear that you find the staff to be so welcoming and friendly. The team will be delighted with your comments and I will be sure to pass them on.

Always such a warm welcome from all staff. Helpful and smiling - nothing is too much trouble.
Good communications, sweet smelling environment. Very pleasant outdoor spaces - Light and airy rooms.

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nadine Webster, Home Manager at Cedar Lodge responded to this review on 31 Jul 2017:

Thank you for your very complimentary review of Cedar Lodge. It is great to hear you always get a warm welcome; the team will be delighted to hear your comments.

A lovely and well set out home, with some excellent facilities and features. The home had a warm, reassuring and safe feeling, while the staff were very friendly and helpful and seemed to care deeply for my friend. I especially liked the music being played throughout the home, which I felt helped prompt a calming environment. A big thank you to everyone who is caring for my friend.

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nadine Webster, Home Manager at Cedar Lodge responded to this review on 31 Jul 2017:

Thank you for your comments about Cedar Lodge, it's lovely to hear that you view the home so positively.

What a relief it is for mum to so be so very well cared for... she is very happy and settled. I have nothing but praise for Cedar Lodge, the manager and care staff are fantastic, they go out of their way to accommodate the particular needs of each resident and make everyone feel so welcome. I visit once or twice a week and family and friends also drop in quite regularly and we all agree on the standard of care which puts my mind at rest. I'm delighted with the quality of food, homemade - I've sampled a few meals!
Overall I'm chuffed that she is happy and participates in the activities, the musical therapy I know she particularly enjoys.

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nadine Webster, Home Manager at Cedar Lodge responded to this review on 31 Jul 2017:

Thank you for telling us about the care your Mum receives at Cedar Lodge. It's great to hear that she enjoys the activities on offer and that our friendly caring staff team give you peace of mind that your Mum is being well cared for.

My Auntie is very comfortable in this care home and enjoying her time there. This comes as a great relief to the family, as I am sure others in this situation have ambivalent feelings about the need to put their loved ones in a home because of the need to find a good, well run and above all caring home. I can honestly say that this home is indeed excellent and I have no hesitation in recommending it to other families.

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nadine Webster, Home Manager at Cedar Lodge responded to this review on 31 Jul 2017:

It is great to hear how highly you rate Cedar Lodge and how you feel your Auntie is comfortable and enjoying herself whilst being supported and cared for. Thank you for taking the time to tell us, it is very much appreciated.

I found all the staff at Cedar Lodge to be very professional, polite and friendly.
Activities - A good and varied selection of activities for all abilities.
Food - I found the food to always be hot and a very good selection even for the fussiest of eaters.
Management - I always found that the manager was on hand when needed. She would answer any questions that I had and put my mind at rest. She is one of the most caring and professional people I have met and is a great asset to the team.

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nadine Webster, Home Manager at Cedar Lodge responded to this review on 28 Jul 2017:

Thank you for the great review of Cedar Lodge. It is lovely to hear how highly you think of the activities, the food and of our team and I'm sure they will be very pleased to hear your comments.

All my family have found all members of staff at the home very friendly and committed to all my husband's needs in his respite care. We are very happy he is here and he seems quite settled. Thank you all so much.

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nadine Webster, Home Manager at Cedar Lodge responded to this review on 07 Jul 2017:

Thank you for telling us about how friendly and committed all staff have been in Cedar Lodge during your husband's respite care. The team will be very pleased to hear your lovely comments.

My mum has been a resident of Cedar Lodge for nearly 2 years. She loves the home and carers and receives amazing care. The food and cleanliness of Cedar Lodge is really good. Mum's room is always spotless with her bed always made. The residents are encouraged to participate in activities including craft and music, they also go out on visits to local attractions. All in all very pleased with her care.

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Nadine Webster, Home Manager at Cedar Lodge responded to this review on 07 Jul 2017:

Thank you for telling us about the excellent care and support that mum receives in Cedar Lodge. It is lovely to hear that mum loves the home and carers. I am sure the staff team will be delighted to hear such positive comments.

When my grandma became diagnosed with dementia it was very hard and she came to live with us. After 3 years it became difficult and we had to put her in a home. After trying 5 different homes we came upon Cedar Lodge and I couldn't think of a better place for my nan to be. They are so amazing with her and this is the one time I have seen her happy! They are kind, caring and always hugging nan and whenever I arrive there is a smile on her face. Hands down this is the most amazing home out there!

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nadine Webster, Home Manager at Cedar Lodge responded to this review on 07 Jul 2017:

Thank you for telling us about your nan. It is lovely to hear that she is happy and how kind and caring the staff are. The staff will be delighted to hear your lovely comments.

Cedar Lodge has a very nice feel, it is homely and everyone is friendly and welcoming.
I enjoy every visit to the home, the staff are kind and helpful.
The people who live at the home seem very happy and are all treated very well.
The food is very very good, meal times are very nice and calm.
The minibus takes people out on trips, which is brilliant, when people come back you can see they have enjoyed it and are smiling.

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Nadine Webster, Home Manager at Cedar Lodge responded to this review on 27 Jun 2017:

Thank you for your comments about Cedar Lodge, it's lovely to hear that you view the home so positively.

My mother has been in the home for 14 months. The care and support she receives has been excellent from a very dedicated team of people. Her health has deteriorated in this time and Cedar Lodge has the facilities and support to meet these new demands.
The welfare of the patients is put first with attention to basic needs. Lots of stimulating activities are provided to help the patients.
We would recommend Cedar Lodge to anyone who has a relative with dementia.

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Nadine Webster, Home Manager at Cedar Lodge responded to this review on 19 May 2017:

Thank you for telling us about the excellent care and support your mother receives at Cedar Lodge. I am also pleased to hear how much the activities at the home mean to everyone.

I could not have been more fortunate in finding this care home for my mother who has had Alzheimer's for the last 5 years. I find the staff here very friendly, caring and helpful. I call in here at totally random times and always see her being cared for.
The staff are patient and have a brilliant calm way with my mum. Mum;s room is also well looked after and I have never had cause for complaint.

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Great home. Nothing is too much trouble for the carers and my friend couldn't be in better hands.

The food is also wonderful and very varied. It's obvious that the catering staff take a lot of effort to provide interesting and nutritious food.

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nadine Webster, Home Manager at Cedar Lodge responded to this review on 12 May 2017:

Thank you for your very complimentary review of the care and support your friend receives at Cedar Lodge. It is great to hear how wonderful the food is and how excellent you find our home to be.

During the 3 years mum has been resident at Cedar Lodge, she has received very, very good care.
Predominantly the staff are warm, friendly and caring. The environment is excellent and also the food. The occupational therapy staff work really hard to the residents stimulated.
We as a family are extremely grateful for the love and care that mum receives.

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Nadine Webster, Home Manager at Cedar Lodge responded to this review on 12 May 2017:

Thank you for telling us about the care and support your Mum is receiving at Cedar Lodge. I am so pleased that you find our team warm friendly and caring and that you find the food of such excellent quality

I would like to say how wonderful the staff are at Cedar Lodge care home. My Grandma has been a resident there for the last year and the staff are just so amazing. The manager, the catering team, care staff and domestics and not forgetting the amazing activity ladies! I feel so reassured that that my grandma is in such caring hands!

All the residents, including my grandma, go out on trips on regular basis. The food and facilities and caring staff team make Cedar Lodge feel so warm and homely, a true extended family!

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nadine Webster, Home Manager at Cedar Lodge responded to this review on 02 May 2017:

Thank you for telling us about the excellent care that your Grandma receives from our wonderful staff team, it is great to hear that we are achieving the warm and homely feel that we strive to deliver.

I cannot recommend the home enough. The kindness and care shown to my mother has been 100%. After many years of saying that I wouldn't put her in a home I know that this has been the right thing to do. She is happy and safe. The food is fantastic. It is a home from home. All aspects from spiritual, health and activities are excellent.

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been in the home for quite a while now as far as I am aware he is very happy and well looked after. The staff and carers are very close and caring and look after my dad very well and of lately my dad has been very ill and the carers and duty nurses have been exceptional. I am very relaxed with my dad here so I am happy.

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nadine Webster, Home Manager at Cedar Lodge responded to this review on 13 Apr 2017:

Thank you for telling us about the exceptional care that your Father has received at Cedar Lodge. It's lovely to hear that your Father is so happy and that you can relax knowing he is well cared for by a close and caring team.

My Dad has been living at Cedar Lodge for two years, it was a relief to find such a fantastic home to care for him.
It is secure with coded locks but easy to access for relatives and friends who can visit at any time.
The staff are brilliant, caring and helpful, always available to answer any questions.
Activities are provided every day. They are varied to include each of the resident's particular interests and include trips out on their own minibus.
The chefs provide wonderful food and do their best to include any particular requests.
Cedar Lodge is always kept extremely clean.
Residents are treated with care, dignity and as individuals.

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nadine Webster, Home Manager at Cedar Lodge responded to this review on 11 Apr 2017:

Thank you for telling us about the care and support your Dad receives at Cedar Lodge. It’s great to hear how brilliant you think our team are, they will be delighted to hear your lovely comments.

I cannot praise this care home enough! My granddad was in Cedar Lodge for around 18 months, I can honestly say it was the best decision we ever made. He absolutely loved living there, amongst all the other residents and joining in all the daily activities - his favourite being the music man on a Tuesday! The staff are incredible - it is like one big family and they made it so much easier for us as a family to cope. Unfortunately, my granddad passed away at the end of January but the support and guidance we received from everyone were amazing. The staff even coming in on their days off to check we were all ok, and bringing us meals on wheels when we were there all day and night, I don't think you would receive better service in a hotel!

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lynne Stephens, Home Manager at Cedar Lodge responded to this review on 02 Feb 2017:

Thank you for telling us about your Granddad, it is great to hear how much he enjoyed living at Cedar Lodge and singing with our music therapist. I’m sorry your Granddad has now passed away but it's lovely that our team were able to help provide a good end of life experience for him and all of the family. Thank you again for taking the time to tell us about this in what I’m sure is a difficult time for you.

My mother is a resident at Cedar Lodge and I have been pleased with the overall care and the staff have been great even though I know that they find it difficult to recruit the right staff.

How likely would you be to recommend Cedar Lodge? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Lynne Stephens, Home Manager at Cedar Lodge responded to this review on 20 Jan 2017:

Thank you for telling us about the care and support your Mother receives at Cedar Lodge. It's great to hear your lovely comments regarding the quality of the team.

As always, recruiting the right people is an ongoing challenge for all care providers. I’m pleased to report that our challenge is going well and that we are very proud of the standard of care our colleagues at Cedar Lodge provide.

An excellent care home atmosphere, clean, very friendly and great excitement over newly hatched baby chicks.

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Michelle Bisseker, Home Manager at Cedar Lodge responded to this review on 04 May 2016:

Thank you for reviewing the care and support your loved one receives at Cedar Lodge. It's great to hear you think we are excellent and I am glad you are enjoying the chicks with us.

Our mother has been at Cedar Lodge for 18 months after we felt she was unable to safely look after herself. She is gradually developing dementia and after looking at about 8 care homes in the area we decided on Cedar Lodge partly for the location but mostly for the general appearance and friendliness.
It has proved to be the right decision for my sister and I, the staff are very caring and the manager very approachable. I pop in at a variety of times and have always been happy with the way the residents are treated, with respect and dignity.
There are lots of activities and trips out which I know mum really appreciates.

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum has been very well cared for since moving to the home over a year ago. The staff have patience, treat residents as individuals, and have a very caring attitude. It was very difficult moving mum from an independent life to residential, but we feel that we can trust everyone there to help her in every way. She developed an infection recently and it was only because of the quick response of staff on duty to a serious situation which enabled her to make a full recovery.

How likely would you be to recommend Cedar Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Michelle Bisseker, Home Manager at Cedar Lodge responded to this review on 29 Jan 2016:

Thank you for telling us about the care and support your Mum receives at Cedar Lodge. It’s a difficult time when a loved one needs to move to residential care and I am so pleased that it has proved positive for your Mum and the family. I'll be sure to pass your comments, about how patient and caring everyone is, to our team.

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Awards / Recognitions

February 2016

Top 20 Care Homes West Midlands 2016

Recipient: Cedar Lodge

Date: Monday 15 Feb 2016

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Care Home Idol 2016

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