Bankwood Care Home

Duffield Bank, Duffield, Belper DE56 4BG
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9.8 202 Reviews
  • Bankwood Care Home, Belper
Bankwood care home is a warm and welcoming environment offering residential and nursing care. Set in the scenic Amber Valley in Derbyshire, the home offers stunning valley views which can be enjoyed from the landscaped garden and patio area.

Inside the home, residents benefit from a TV lounge, a quiet lounge, a conservatory and a dedicated activities room with cinema facilities. In the hair salon, residents can enjoy a manicure, reflexology, sensory aromatherapy and music.

Bankwood also features lovely dining areas where residents can enjoy meals under the professional care of the catering team. Working hard to make mealtimes enjoyable, they design a varied menu to suit residents' tastes and requirements and are happy to cater for loved ones when they visit too.

The care team at Bankwood take the same approach; with a focus on personalised care, they get to know each resident as an individual to design a care plan that suits their personalities as much as their care needs. Whether they'd prefer to get involved with the lifestyle at the home or enjoy the quieter pace of life, residents are supported to live life the way they choose, empowered by a team who promote independence and dignity throughout.
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Care Provided by Bankwood Care Home

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1335
  • Self-Funded Nursing Care: from £1335
  • RESPITE Self-Funded Residential Care: from £1469
  • RESPITE Self-Funded Nursing Care: from £1254

These prices are only a guideline, please contact Bankwood Care Home to find out the exact price for your requirements.

Contact Bankwood Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Bankwood Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Izeta Hamza (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (1)

Bankwood Care Home Reviews (202)

9.8

Bankwood Care Home has a Review Score of 9.8 (9.835) out of 10, based on 30 reviews in the last 2 years.
Over all time Bankwood Care Home has 202 reviews.

Overall Experience
  • 165
  • 35
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Date Published
  • 202
  • 12
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  • 30
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Reviewer Connection to Bankwood Care Home
  • 66
  • 40
  • 23
  • 11
  • 9
  • 8
  • 7
  • 6
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 202, showing 21-40
Review from D C (Wife of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bankwood Care Home is, as far as my husband is concerned, a home from home into which he has settled very well indeed. He loves it!
As far as we are both concerned, the care is exemplary - kind, considerate, thoughtful and efficient. Residents' social well-being is very much considered and many activities
are offered, if required. Singers, pianists, other musicians provide regular entertainment. Festivals, such as Divali, Christmas, New Year, Burns Night, Chinese New Year and the like. are celebrated, public rooms being decorated accordingly.
There is a hairdressing salon, a quiet lounge, a conservatory and a large lounge, as well as an attractive dining room. Currently, there is much going on with refurbishing the interior public and private spaces, including the renovation of a Victorian room, previously partitioned off, now restored and retaining many of the original features, which will provide additional lounge space. The views from Bankwood are spectacular!
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Review from S B (Stepson of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management and staff of Bankwood Care Home are always so helpful to us. We recently organised a surprise birthday party for our stepmum and one member of staff, in particular, and the staff put it all together for us, going out to buy all the food and cake, through to setting up the room with balloons.
Our stepmum was very happy and emotional at the party, it made her day and thanks, almost entirely, to the staff at Bankwood who made this possible.
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Review from Josie J (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Bankwood Care Home since July 2022 after having a stroke. The care from all the staff is of the highest standard. They all work together, as a team, turning their hands to whatever they see needs attention at the time. All the residents look happy, cared for and it's like
one big happy family. My mum is very happy here and she always tells how she is treated with care, respect and dignity at all times by all the staff. One of the most difficult tasks you will ever have to face is choosing a care home for your loved one.
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Review from Lisa J (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic staff go above and beyond with their residents. They have taken great care of my mum, making sure she is well looked after and cared for. Always keep you informed if anything happening at the home or activities that are taking place. The staff are all friendly and nothing is too much trouble.
I totally trust the welfare of my mum with their great staff and are fantastic with dementia and Alzheimer's patients. I would like to thank them for all their care in making me
Feel confident that my mum is looked after and even thriving in her environment.
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Review from Emma G (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum receives excellent person-centred care from wonderful people. The food is amazing, well-planned and nutritious with lots of options and treats. There are lots of activities for people to keep them engaged and the environment of the home, it's beautiful both outside and in.
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Review from A M (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with HC-One, Bankwood Care Home, could not be better. The manager and staff are always polite and helpful. I have found them so friendly and thoughtful. Mum's health is monitored daily. She can have her hair cut, feet attended to by the chiropodist, nurse and doctor. The most important
person, that is my mother, always says everyone is so kind, even when she is not at her best in the morning. Mum says the food is good and she enjoys all the entertainment in the home, plus the visit in the home's bus to garden centres are most enjoyable. Mum says this is my home, I live here. If anyone asked her, she would tell you she is happy. I must admit, I am very happy with all the treatment Mum receives and have already recommended Bankwood to my friends.
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Review from S O (Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Short-staffed.
Kind staff.
Food and drink very good.
Happy with events, very enjoyable.
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Review from M W (Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like the staff and I am happy here.
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Review from Hazel H (Resident) published on 2 July 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The home is lovely.
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Review from P C (Son of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hugely positive experience; my Dad (96) told me ‘I'm happy here’, his individual needs being catered for perfectly. A creature of habit, he had his settled spot in a calm conservatory atmosphere with his books close at hand and handily located close to his room. Wonderful team ethos, everyone chips
in and relates to the residents; special mention to the entertainment staff, who laid on massively creative activities which, given Dad's fading memory, often only came to light via photos in the Bankwood newsletter.
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Review from Diane D (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my father arrived here he had been left in bed by the previous care providers, within 24 hours he had his nails cut (podiatrist), hair cut, bathed and was sat out in a bucket chair. He had not been able to feed himself but within days he can now feed himself independently. All the staff here treat
every resident with respect and love. Their dignity is always maintained and there is a real sense of home. All the staff are incredibly hardworking but never rush their time with the residents or their relatives.
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Review from S B (Relative of Resident) published on 5 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The change in my relative's health and happiness since she went to Bankwood has been remarkable. From the first day to now, the staff have been kind, considerate and caring when dealing with my relative. My relative has many medical needs and is bed-bound, but this does not stop the staff from getting
my relative out of bed at every opportunity to socialise and attend events (which are many) within the home. We could not have wished for a better, more caring home for our relative to live in.
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Review from Andrew V (Son of Resident) published on 29 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All good, thank you very much.
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Review from Samantha W (Daughter of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad came for a seven-day respite, and this was the first time he had been in any home.
He couldn't have stayed anywhere better. He loved his stay and could only praise everything about it.
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Review from C P (Niece of Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home.
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Review from L A (Wife of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bankwood employs some really caring and thoughtful staff. Carers and managers, plus nurses, were interested in my husband as a person, and this really helped my husband to feel safe and well cared for during his short stay. His health needs were always asses and supported, and my husband's comfort was
valued - thank you. Overall, the staff were kind, considerate and compassionate.
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Review from Jackie O (Daughter of Resident) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved to Bankwood in April for end-of-life care. She thrived in the company of others, the care given by nurses and carers. It was a lovely place to visit to spend time with her. She sadly passed away om September 18th and I couldn't be more grateful for the care she received in her last days.
All of the team at Buckwood have been so supportive in my time of need. Thank you.
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Review from K O (Son of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soo as my mother entered Bankwood Care Home, she was attended to by a very caring member of staff. Staff are friendly, caring and nothing is too much trouble for them.
My mother has become a different person in the three weeks of being at Bankwood.
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Review from H N (Son of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and all staff provided super care for my father during his last months of life.
This home was indeed a "home from home".
Being comfortable, involving and stimulating, but when required or desired separate and individual.
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Review from S W (Daughter of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with Bankwood. All staff are very helpful, and the food is very good. I feel the staff are pushed to the limit at times, with work. The overall atmosphere at times seems stressed as certain customers demand more than others.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Bankwood Care HomeThank you for the positive feedback about the team. This will be passed on to everyone at Bankwood so that we can continue to deliver kind, person-centred care to all our residents in such a manner nobody feels rushed or that our team are stressed.
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Current Review Score: 9.8 (9.835)

Overview of Review Score

The Review Score of 9.8 (9.835) out of 10 for Bankwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.835 for Bankwood Care Home is calculated as follows: ( (295 Excellents x 5) + (43 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 345 Ratings = 4.835
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bankwood Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Izzie

Izzie Hamza

Job Title: Home Manager

“I believe that kind care means finding compassion and understanding for someone’s situation, whilst maintaining your own boundaries and respecting your own needs.”
As a Registered Nurse, Izzie has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having worked at Bankwood for a number of years, Izzie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Bankwood.


When asked what she enjoys most about her role, Izzie remarked: “I just love being able to share my life and experiences with other people.”
If you would like to find out more information about Bankwood, Izzie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bankwood Care Home to verify any information. View our terms and conditions. Bankwood Care Home has an Enhanced Service - more info.