Bankwood Care Home

The best care was given to my mother at Bankwood, very highly recommended.

I have nothing but the highest praise for Bankwood where my Dad is currently a resident and has been for the last couple of years. My Grandma was also a resident, over a decade ago and the fact that many of the staff including, the manager are still the same today, I think speaks for itself. The facilities (rooms, communal areas and meals) are excellent and the highest regard is given to making it as homely as possible and responding to the residents individual preferences. It is always immaculately clean and tidy but also decorated (with creative activities done by the residents) for festivals and celebrations. The many visits and visitors also keep residents engagement and well-being high at all times. All of the staff are amazing- more like a family and they treat residents (and their families) with dignity, warmth and care at all times-the lovely relationships are plain to see during every visit. Bankwood have given me so much care and support over the years for which I am truly grateful.

The home is perfect. I'm very happy here. The staff are kind, thoughtful and helpful. The food is brilliant, I enjoy every meal.

An excellent care home in all respects. Staff are very caring, helpful and friendly at all times. The meals are of a very high standard indeed.

Would fully recommend it for peace of mind if required for your relatives.

There is a hairdressing salon, a quiet lounge, a conservatory and a large lounge, as well as an attractive dining room. Currently, there is much going on with refurbishing the interior public and private spaces, including the renovation of a Victorian room, previously partitioned off, now restored and retaining many of the original features, which will provide additional lounge space. The views from Bankwood are spectacular!

Our stepmum was very happy and emotional at the party, it made her day and thanks, almost entirely, to the staff at Bankwood who made this possible.

My mum has been a resident at Bankwood Care Home since July 2022 after having a stroke. The care from all the staff is of the highest standard. They all work together, as a team, turning their hands to whatever they see needs attention at the time. All the residents look happy, cared for and it's like one big happy family. My mum is very happy here and she always tells how she is treated with care, respect and dignity at all times by all the staff. One of the most difficult tasks you will ever have to face is choosing a care home for your loved one.

Feel confident that my mum is looked after and even thriving in her environment.

My mum receives excellent person-centred care from wonderful people. The food is amazing, well-planned and nutritious with lots of options and treats. There are lots of activities for people to keep them engaged and the environment of the home, it's beautiful both outside and in.

Happy with events, very enjoyable.

I like the staff and I am happy here.

The home is lovely.

Hugely positive experience; my Dad (96) told me ‘I'm happy here’, his individual needs being catered for perfectly. A creature of habit, he had his settled spot in a calm conservatory atmosphere with his books close at hand and handily located close to his room. Wonderful team ethos, everyone chips in and relates to the residents; special mention to the entertainment staff, who laid on massively creative activities which, given Dad's fading memory, often only came to light via photos in the Bankwood newsletter.

When my father arrived here he had been left in bed by the previous care providers, within 24 hours he had his nails cut (podiatrist), hair cut, bathed and was sat out in a bucket chair. He had not been able to feed himself but within days he can now feed himself independently. All the staff here treat every resident with respect and love. Their dignity is always maintained and there is a real sense of home. All the staff are incredibly hardworking but never rush their time with the residents or their relatives.

The change in my relative's health and happiness since she went to Bankwood has been remarkable. From the first day to now, the staff have been kind, considerate and caring when dealing with my relative. My relative has many medical needs and is bed-bound, but this does not stop the staff from getting my relative out of bed at every opportunity to socialise and attend events (which are many) within the home. We could not have wished for a better, more caring home for our relative to live in.

All good, thank you very much.

He couldn't have stayed anywhere better. He loved his stay and could only praise everything about it.

Excellent care home.

Bankwood employs some really caring and thoughtful staff. Carers and managers, plus nurses, were interested in my husband as a person, and this really helped my husband to feel safe and well cared for during his short stay. His health needs were always asses and supported, and my husband's comfort was valued - thank you. Overall, the staff were kind, considerate and compassionate.