Bankwood Care Home

Duffield Bank, Duffield, Belper DE56 4BG
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9.8 194 Reviews
  • Bankwood Care Home, Belper
Bankwood care home is a warm and welcoming environment offering residential and nursing care. Set in the scenic Amber Valley in Derbyshire, the home offers stunning valley views which can be enjoyed from the landscaped garden and patio area.

Inside the home, residents benefit from a TV lounge, a quiet lounge, a conservatory and a dedicated activities room with cinema facilities. In the hair salon, residents can enjoy a manicure, reflexology, sensory aromatherapy and music.

Bankwood also features lovely dining areas where residents can enjoy meals under the professional care of the catering team. Working hard to make mealtimes enjoyable, they design a varied menu to suit residents' tastes and requirements and are happy to cater for loved ones when they visit too.

The care team at Bankwood take the same approach; with a focus on personalised care, they get to know each resident as an individual to design a care plan that suits their personalities as much as their care needs. Whether they'd prefer to get involved with the lifestyle at the home or enjoy the quieter pace of life, residents are supported to live life the way they choose, empowered by a team who promote independence and dignity throughout.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1254
  • Self-Funded Nursing Care: from £1254
  • RESPITE Self-Funded Residential Care: from £1254
  • RESPITE Self-Funded Nursing Care: from £1254

These prices are only a guideline, please contact Bankwood Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Izeta Hamza (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (40)

Bankwood Care Home Reviews (194)

9.8

Bankwood Care Home has a Review Score of 9.8 (9.831) out of 10, based on 28 reviews in the last 2 years.
Over all time Bankwood Care Home has 194 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bankwood Care Home
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Total of 194, showing 41-60
Review from Peter A (Son of Resident) published on 18 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is staffed and managed by people who care. In her final weeks and throughout her stay, my mum was cared for and kept safe by people who really cared and enjoyed what they do. She couldn't have been in a better place. Thank you.
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Review from Glenda B (Wife of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has lived at Bankwood for several years. I think he is well looked after and I'm kept informed about his welfare. I'm content to know he is safe, and the manager and the staff do everything they can to ensure the residents are well cared for, safe and happy.
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Review from Jill G (Mother of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My son has been in Bankwood for around six years. His care and dignity are looked after very well with the carers and the nurses looking after him very well. Just know when he is not well; will act very quickly to try and solve the problem. The home has a very homely feel to it. The deputy manager and
manager have been on the ball, so to speak, very quickly if there is a medical problem with him.
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Review from Gail W (Daughter-in-law of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's so pleasing when I visit my mother-in-law to see her so happy and cheerful. Since she has been at Bankwood, we have noticed a vast difference in her health and appearance - she keeps telling us how happy she is and how wonderful all the carers and staff are. It really puts our minds at ease to
know that she is really looked after. She keeps commenting on how lovely the meals are - and that nothing is too much trouble. She says it feels like she's stopping at a five-star hotel!
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Review from C H (Son of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always friendly and caring. My mother, who has been a resident for nearly three years, has dementia, and I cannot fault the care and attention she receives. The home itself is always clean and well maintained.
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Review from Pat T (Niece of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt became a resident at Bankwood in February 2020, and shortly afterwards, lockdown was upon us. I managed to speak to her using a mobile most days, and I could tell she was happy, talking about the staff and residents who had become her friends. She really enjoyed the food and many of the activities
provided. Having a room at the front, she loved the view across to the Chevin. She also enjoyed sitting on the deck area outside.
Once the Covid restrictions started to ease, they did everything to facilitate visits to her inside the home and later on visits away from the home. I have always found the staff friendly and helpful. If she needed access to medical help, it was given in one form or another as soon as possible. Her health deteriorated from the beginning of this year, and she passed away at the beginning of May. The kindness and compassion shown to her and us at that time were exemplary.
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Review from Guy S (Son of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have always been very considerate and friendly, really forming a bond with my mum. Mum has always enjoyed the food and the choices. The home has organised many great activities, including celebrating various traditional festivals and a wonderful Jubilee celebration, where families were also
able to attend.
The location is also quite special, as it has amazing views across the valley and a patio for outdoor visits and well-maintained and stocked gardens. Mum has a lovely room, looking out across the valley and also enjoys time in the conservatory as well as in the garden.
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Review from D B (Daughter of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love the feeling of the home, warm and welcoming. Dad loves it here.
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Review from Sue L (Daughter of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very friendly and welcoming. Mum came as an emergency placement and they were very accommodating. They listened to any concerns and did their best to sort out issues quickly and efficiently. I could definitely recommend the home.
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Review from L G (Daughter of Resident) published on 8 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Bankwood for some respite care and was very low on arrival. The staff were very understanding and kind. They did all they could to help her to adjust including facilitating family visits as much as possible. On all occasions, we have met with courtesy and care from all the staff. My
mother's meals have all smelt delicious and were well presented.
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Review from E H (Daughter of Resident) published on 17 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother really enjoyed making a daffodil and making new friends to talk to. My mother said, "The staff are really good and look after me well".
Mum is getting into a routine now though she still likes being in her room best. She has really enjoyed going out and meeting other people and lots of ladies
to chat too. The staff are really lovely, committed to caring for mum and making her transition from the hospital much easier.
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Review from S S (Son of Resident) published on 7 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the staff at Bankwood caring, friendly and helpful.
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Review from S F (Niece of Resident) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's difficult to write a full review as due to Covid restrictions visitors are not currently allowed to visit residents in their rooms/communal areas.
Bankwood is well managed and staff are always respectful to my aunt and keep me fully informed of any changes. My aunt is doing extremely well which
is a testament to the care she receives. Thankyou all.
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Review from A P (Husband of Resident) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was very ill with Dementia, Parkinson's etc. Since being in Bankwood, she has improved and is better than when she was in hospital. Personal care is excellent.
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Review from Jon F (Son of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother only had a couple of weeks at Bankwood before she became seriously ill and had to remain in hospital thereafter. However, I was completely confident that Bankwood was the most capable home in the area for nursing capabilities, and had a pleasing environment. The only criticism expressed by
my mother was that routine activities i.e. meals, medicines, ablutions all came too close together.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Bankwood Care Home

Thank you for the lovely feedback received in relation to Bankwood Care Home. We are sorry that Mum felt that some of the routine activities within the service were conducted closely together. We aim to ensure all our residents are supported in line with their personal preferences and wishes and have taken this feedback back to our team to discuss how we could do things slightly differently to ensure routine activities are conducted at a pace suitable for each of our individuals. Thank you again for your feedback, this has helped us to identify how we can continue to improve upon the service we provide to our residents within Bankwood Care Hone.

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Review from Jane M (Niece of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have spoken at length to my aunt and overall she says she is happy - but from living on her own, making her own decisions and doing her own thing it is a big change. She enjoys the food and likes roast beef, cake and chocolate the most. She also enjoys company and joins in on the activities as much
as she can.
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Review from Emma D (Daughter of Resident) published on 27 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Sadly my mum passed away at Bankwood on 28th November 2020 after a short stay with terminal cancer. The staff were excellent in all aspects of their caring for mum who was not necessarily a willing resident, we could not have asked for more. We were treated with empathy and compassion and given every
support which was so appreciated at such a difficult and sad time. Covid-19 has had such a detrimental effect on visiting last year yet the staff kept us well informed and made us feel confident and welcome despite the very tough circumstances, not least in the week mum passed when Covid took its toll on staff and residents in the home. Thank you, to the manager and all the team at Bankwood.
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Review from Ethel E (Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During my stay here they have been very kind to me.
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Review from John S (Friend of Resident) published on 13 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the standard of care in this nursing home to be deeply impressive, from the kitchen and laundry staff to his immediate carers, to the management. Between them, they create a caring and empathetic community. Well done I say.
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Review from P F (Daughter of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are extremely kind. Super team. Hampered slightly by being short-staffed sometimes.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Bankwood Care Home

Thank you for taking the time to complete a review of our service. We are very appreciative of the positive comments you have made about our Bankwood team, however, we are sorry you feel that the service at times has worked short-staffed. Bankwood Care Home regularly review their staffing levels in line with the dependency of our Residents and aim to have in place a skilled team at all times. We are sorry that you have found this not to be the case consistently. We would like to reassure you that our staffing continues to be reviewed regularly ensuring we have a full complement of staff in place at all times

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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Bankwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.831 for Bankwood Care Home is calculated as follows: ( (283 Excellents x 5) + (42 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 332 Ratings = 4.831
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bankwood Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Izzie

Izzie Hamza

Job Title: Home Manager

“I believe that kind care means finding compassion and understanding for someone’s situation, whilst maintaining your own boundaries and respecting your own needs.”
As a Registered Nurse, Izzie has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having worked at Bankwood for a number of years, Izzie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Bankwood.


When asked what she enjoys most about her role, Izzie remarked: “I just love being able to share my life and experiences with other people.”
If you would like to find out more information about Bankwood, Izzie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bankwood Care Home to verify any information. View our terms and conditions. Bankwood Care Home has an Enhanced Service - more info.