Bankwood Care Home

Thank you for all that you do.

My cousin was taken to Bankwood Care Home because she was too ill to look after herself at home. She settled in well and joined in the activities and was looked after very well by all of the staff, which made her very comfortable during the short time she was there.

All the staff are kind, caring and very professional. They work tirelessly to improve the lives of residents. Staff have gone out of their way to ensure that Mum was as comfortable as possible. Mum sadly passed away recently. Whilst she was the end of life care all of the staff treated her with dignity and couldn't do enough to support the family through a very difficult time. They are a credit to their profession

I have been a resident here since January 2000 and I am receiving palliative care. I occupy a pretty room overlooking the estate gardens, adequate furnishings, own pictures and ornaments encouraged. The staff are kind, caring and professional in their encouragement on difficult days. Excellent midday meal provided, plenty of fresh vegetables and choice. We also have a hairdresser and manicurist on site. I consider myself to be offered accommodation here very fortunate.

From our first visit, the family felt that Mum was receiving the best possible care. Staff were compassionate, friendly, professional and never too busy to engage with Mum or the family. Staff felt like friends, even after a short period of time. As a family, we felt looked after too. Tea was always available and visiting times were flexible to suit all our needs/wishes.

My Aunt has been at this home for 3 3/4 years and I am a frequent and regular visitor. My Aunt's care has been excellent. All the staff are wonderfully caring. From the nursing/managers to the carers/cleaners/kitchen staff. I have been very impressed.

The manager and the team at Bankwood provide excellent care. I do not think that my Father could have been looked after any better. I highly recommend Bankwood Care Home.

The home is very caring and all the residents are treated with respect and kindness. It is a "home from home" and every effort made to make the residents comfortable and wanted. I am relaxed in the knowledge that her care is second to none.

My dad spent the last three months of his life at Bankwood, following an extended stay at hospital. The manager and her team made sure, without exception, that he was comfortable and treated with respect and dignity during his stay there. We wouldn’t hesitate to recommend the home to anybody.

Wonderful care is given to all 24/7. Well trained staff, compassionate, every one of them. Wonderful home. Wonderful atmosphere. Great food. Clean surroundings. The home is full of joy.

The staff are friendly and work to capacity. I feel more staff would stop people having to wait for attention. Food is excellent. For my Dad having things in a set place is important. He likes a routine. He is finding it hard to adjust after years of independence.

Highly delighted with the care provided. The staff made me feel very welcome, more like a friend to them, which eased the stress of watching my partner's deterioration.

Our mum was admitted for end of life care. We cannot fault the care she received. All staff were excellent and at the most difficult time at the end, everything was handled with caring and sympathy.

I can’t thank all at Bankwood enough for the beautiful care and compassion given to my Mum-in-law in her last weeks of life. The moment we arrived at Bankwood following discharge from hospital for End Of Life care, the stress and tension melted away from me and Mum’s condition improved dramatically with good food and hydration and the kind care and attention from all staff. I believe this good care allowed her extra time to see family and friends that may not have been possible otherwise.

The entire ethos of the staff at Bankwood, regardless of their role, is one of kindness and compassion and they treat everyone with such respect. A very sad time for us but we can look back without worry as she was so well cared for, her every need and symptom was expertly managed.

Thank you again to all staff at Bankwood, you are all very special people.

My Mum has come for end of life care. I cannot conceive how the team of staff here have been assembled, they are amazing.

Very helpful, friendly staff, impressed with the level of care Mum is getting. Seen a marked improvement since she came out of hospital. Very respectful staff for both towards residents and family. Lovely place and a nice cup of tea!

Overall good care home with excellent staff.

Bankwood is a very good care home, my Mum is looked after in a very caring and considerate way. She is 102 now and I put her longevity down to the care she receives.

Thank you all.

My mother's stay in Bankwood at Duffield was excellent. All of the staff, from the manager, nurses and care staff were so caring and supportive. I was so impressed with the way they cared for Mum. My special thanks to the manager, who was so caring and supportive when Mum was transferred to hospital.