Chatsworth Lodge Care Home

Staff seem very friendly, clean home, well fed. Although I don't feel the residents go out into the fresh air enough, particularly in summer. Also not enough singers come into the home.

My mum has been in Chatsworth Lodge Care Home for 6 months and has settled really well. The staff has been a major part of why she is settled, they have been lovely and very caring.

Mum was in Chatsworth Lodge for short-term rehabilitation. She was well looked after by the excellent staff who were friendly, caring and accommodating. We felt that mum was safe and she became much stronger and able to return to living independently.

Home was very clean and bright. Staff were always very kind and patient understanding and cheerful. Sarah was very helpful with my mother's issue with wound care & dressing. Meals were nicely presented and home cooked and plenty of choice and variety. Senior staff and managers very helpful and knowledgeable and always had much appreciated advice.

My wife was in care at this care home from 03/09/2025 to 20/10/2025. During this time I felt she was looked after very well, hence my high ratings. Would definitely use this facility again.

The food is top quality and always choices for a variable diet.

Care has been prompt, kind and appropriate, especially when she was ill.

On all my visits to my sister, she's been fine and happy. The staff are attentive when needed. They go beyond even when I come, I'm made welcome and fed.

Very well looked after, happy, good food and staff very nice. Everything is clean. Really happy with everything. Auntie has no complaints.

My mum is very well looked after and we are very happy with the care she receives. Although security is very important, sometimes we find it difficult to get in and out of the nursing home. My mum has a room downstairs and sometimes, although we know staff are always busy. We struggle to get out of the security door and when upstairs we have to wait to get out of the main door.

All in all a lovely atmosphere at this home.

Always a nice welcome from staff, residents are cared for and given attention. Communal areas are not over crowded. Residents are allowed to sit where they like. There are no lingering smells and residents are clean.

Mum only moved into the home on 16th December 2024. She seems to have settled well. The room is spacious and clean (bedroom). Staff have been helpful and welcoming. The care home is clean, tastefully decorated and a welcoming environment.

Dad is cared for very well by Chatsworth Lodge Care Home. The manager is a very good manager and getting the staff organised.

All the staff have been really welcoming, friendly and helpful. I can tell they genuinely care about the residents. Nanna seems really happy here and it puts all our minds at ease.

The care and attention is excellent. The staff are friendly and approachable, nothing is too much trouble. The food is excellent and always a choice. Residents are treated with dignity. There is always a range of activities where residents can be involved as much as they want. We have no worries about the care my mother receives.

My sister was a resident of Chatsworth Lodge Care Home for two years. Throughout that time, she was treated with care, dignity and respect. Although her initial reaction to going into a care home was one of the great reluctance, she was made to feel welcome, safe and secure. She often said she loved being there and the entire family are grateful for the dedicated care she received in her time in the home, many thanks.

Neglected my dad after being in respite, my dad was not showered or bathed for a month. My dad had a water infection the first week and was treated twice but not administered antibiotics correctly and completely. I had to alert the managers three times about my dad's urine being dark. They ignored my concerns and made excuses to why they couldn't get a water sample I got the sample twice myself. With delays in his care needs and basic fluids my dad came home and had emergency care ambulance for dehydration and check for sepsis. My dads dementia has deteriorated and delirium has been ongoing since. Stay was from September 17th until 7th November. Paracetamol wasn't given when clearly unwell. GP prescribed it, they wouldn't give it because dad's temperature had come down after I gave him my paracetamol, and the same day the GP prescribed them. They just didn't seem concerned at all. Poor medication administration and lack of consistency with care. Food poor, no fruit, small portions.

This was Mum's first experience of respite care which was on the whole pretty good. The care home manager was brilliant in welcoming Mum and was always willing to answer any questions. The staff were mostly friendly, my only issue was it sometimes took a while to take Mum to the toilet when she needed it but I understand that there were lots of other residents to look after too. Overall a good experience.

First impressions count and from when I first viewed the home I was not disappointed. It's always been my Mum's worst nightmare to go into a home but she's brighter, no longer lonely, joins in or watches activities, and has even been taken out to the local supermarket shopping. The rooms are bright, the lounge is arranged with groups of seating areas (not in one big circle) and the conservatory and garden are a bonus. The best compliment is to all the staff simply amazing. Nothing is too much trouble - definitely the home's best asset.